SEOCONTENT-START    Copyright 2020, FCA US LLC, All Rights Reserved(kka) Revision 2 November 2020 Dealer Service Instructions for: Equipment Safety Recall W71 NHTSA 20E-076 Drivers Side View Mirror NOTE: Added new part number in parts section. FCA US LLC (FCA US) has announced an equipment safety recall on certain Mopar Side View Mirror part numbers: 68147863AS, 68050299AA. Customers may have purchased the above Mopar Side View Mirror part numbers intended for the (DS) Ram 1500 Pickup, (DJ) Ram 2500 Pickup. The driver side view mirror may have been built with glass that is not properly adhered and may fall off. Customers that have installed the driver’s side view mirror on the vehicle, will need to have the service department replace the mirror glass. For Customers that do NOT have the driver’s side mirror installed, remove the mirror glass and inspect for a date code, see service procedure below. Subject Repair Equipment Safety Recall W71 – Drivers Side View Mirror Page 2 Part Number Description CSCLW701AA Part Package Each package contains the following components: Quantity Description 1 Glass, Mirror Replacement OR Part Number Description 68462819AA Mirror Assy, Outside Foldaway Heated Power Lt. (DS Model only) No Parts return required for this campaign. No special tools are required to perform this service procedure. Parts Information Parts Return Special Tools Equipment Safety Recall W71 – Drivers Side View Mirror Page 3 1. Move the mirror into the full down position (Figure 1). 2. Firmly and carefully grasp the mirror at the top and pull out to separate the upper mounting clips (Figure 2). Service Procedure Figure 1 – Side View Mirror Assembly Figure 2 – Mirror Glass FULL DOWN POSITION Equipment Safety Recall W71 – Drivers Side View Mirror Page 4 3. Inspect the manufacturing date that is on the mirror housing (Figure 3).  If the date code is between 02/03/2020 thru 12/08/2020 replace the mirror assembly if the mirror assembly has not been installed on the vehicle ONLY. Replace the mirror glass if the mirror has been installed on the vehicle.  If the date code is NOT within the above date range, the mirror assembly is not defective, reinstall the mirror glass back into the housing assuring the mirror is reattached to the housing retainers and return it to the customer. Service Procedure [Continued] Figure 3 – Manufacturing Label Location MANUFACTURING DATE LOCATION Equipment Safety Recall W71 – Drivers Side View Mirror Page 5 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation number and time allowance: Labor Operation Time Number Allowance Inspect mirror manufacturing date 23-W7-11-81 0.2 hours Replace the driver’s side mirror glass or or exchange driver’s side mirror assembly 23-W7-11-82 0.2 hours NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Additional Information W71/NHTSA 20E-076 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. DEALERSHIP INSTRUCTIONS Please reference Safety Recall W71. IMPORTANT SAFETY RECALL Drivers Side View Mirror Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that a defect, which relates to motor vehicle safety, exists in certain aftermarket Mopar Drivers Side View Mirror Part Numbers: 68147863AS, 68050299AA. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY ITEM OF EQUIPMENT NEED REPAIRS? FCA records indicate that you may have purchased an aftermarket Mopar Drivers Side View Mirror intended for the 2020 (DS) Ram 1500 Pickup and (DJ) Ram 2500 Pickup. The mirror glass may not have been properly adhered to the backing plate during the manufacturing process. This condition may result in the mirror glass falling off. A missing driver side mirror glass reduces visibility and could result in a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? If your driver’s side view mirror is installed on your vehicle, the dealership service department will replace the driver’s side view mirror glass [1] free of charge (parts and labor). If your driver’s side view mirror has not been installed, we will exchange the driver’s side view mirror. Be sure to bring the driver’s side view mirror with this letter to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations Fiat Chrysler Automobiles US LLC [1] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371 ********************************************************************************************************************* W71/NHTSA 20E-076 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. DEALERSHIP INSTRUCTIONS Please reference Safety Recall W71. IMPORTANT SAFETY RECALL Drivers Side View Mirror Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that a defect, which relates to motor vehicle safety, exists in certain aftermarket Mopar Drivers Side View Mirror Part Numbers: 68147863AS, 68050299AA. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY ITEM OF EQUIPMENT NEED REPAIRS? FCA records indicate that you may have purchased an aftermarket Mopar Drivers Side View Mirror intended for the 2020 (DS) Ram 1500 Pickup and (DJ) Ram 2500 Pickup. The mirror glass may not have been properly adhered to the backing plate during the manufacturing process. This condition may result in the mirror glass falling off. A missing driver side mirror glass reduces visibility and could result in a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? If your driver’s side view mirror is installed on your vehicle, the dealership service department will replace the driver’s side view mirror glass [1] free of charge (parts and labor). If your driver’s side view mirror has not been installed, we will exchange the driver’s side view mirror. Be sure to bring the driver’s side view mirror with this letter to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations Fiat Chrysler Automobiles US LLC [1] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371 ********************************************************************************************************************* 10/09/2020 _____________________________________________________________________ New Safety Recall Advanced Communication – W71 FCA US LLC (FCA US) has announced a safety recall on certain aftermarket Mopar Drivers Side View Mirror Part Numbers: 68147863AS, 68050299AA. REASON FOR THIS SAFETY RECALL Some of the above driver’s side view mirrors part numbers may have been built with a driver’s side view mirror glass that was not properly adhered to the backing plate during the manufacturing process. This condition may result in the mirror glass falling off. A missing driver side mirror glass reduces visibility and could result in a vehicle crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.111 S6.1 requires that “Each multipurpose passenger vehicle, truck and bus, other than a school bus, with a GVWR of 4,536 kg or less shall have either (a) Mirrors that conform to the requirements of S5.; or (b) Outside mirrors of unit magnification, each with not less than 126 cm2 of reflective surface”. Both S5. and S6.1(b) require mirrors of unit magnification. Rearview mirror glass that is not properly adhered to the backing plate may become detached and no longer provide a reflective surface. SERVICE ACTION FCA US will conduct a voluntary safety recall to inspect the manufacturing date and if required, replace the driver’s side view mirror glass or mirror assembly. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2020. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC  
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