June 13, 2024 NHTSA CAMPAIGN NUMBER: 24V436000
Rearview Camera Image May Not Display/FMVSS 111
A rearview camera image that does not display decreases the driver’s visibility, increasing the risk of a crash.
NHTSA Campaign Number: 24V436
Manufacturer Chrysler
(FCA US, LLC)
Components BACK OVER PREVENTION
Potential Number of Units Affected 1,033,433
Summary
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will update the radio software, free of charge. Owner notification letters are expected to be mailed August 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is 66B.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Chronology :
- On October 23, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization was notified of a potential issue related to rearview cameras not displaying in some 2022 MY Ram 1500, 2022 MY Ram 2500, 2022 MY Ram 3500, 2022-2023 MY Ram ProMaster, 2021-2022 MY Dodge Durango, 2022-2023 MY Jeep Compass, 2022-2023 MY Jeep Grand Cherokee, 2021-2023 MY Jeep Grand Cherokee L, 2022-2023 MY Jeep Wagoneer/Grand Wagoneer and 2021-2023 MY Chrysler Pacifica vehicles.
- From October 2023, through February 2024, FCA US TSRC reviewed warranty data, field records, and customer assistance records to understand potential customer consequence.
- From March 2024, through May 2024, FCA US TSRC held regular meetings with FCA US Engineering to understand all potential failure modes of the issue and whether the behavior is regulated by FMVSS No.111.
- On May 8, 2024, the FCA US TSRC organization recognized a radio software issue existed on certain vehicles related to the rearview back up camera not displaying the rearview image, potentially causing a noncompliance with FMVSS No.111.
- On June 06, 2024, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
19 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CHRYSLER | PACIFICA | 2021-2023 |
| DODGE | DURANGO | 2021-2022 |
| JEEP | COMPASS | 2022-2023 |
| JEEP | GRAND CHEROKEE | 2021-2023 |
| JEEP | GRAND WAGONEER | 2022-2023 |
| JEEP | WAGONEER | 2022-2023 |
| RAM | 1500 | 2022 |
| RAM | 2500 | 2022 |
| RAM | 3500 | 2022 |
| RAM | PROMASTER | 2022-2023 |
3 Associated Documents
Recall Acknowledgement
RCAK-24V436-2884.pdf 645.539KB
Recall Part Numbers
RMISC-24V436-2278.pdf 226.206KB
Recall 573 Report
RCLRPT-24V436-3057.PDF 222.578KB
Reprogramming
Chrysler J2534 Application Overview
Flash Availability - J2534/Pass Thru Device
Vehicle to Diagnostic Tool Reference Chart
Chrysler Recommended J2534 Devices
For Chrysler recommended J2534 device, see below table.
| J2534 Device | Firmware Version |
| CTC Vehicle Box * | 1.9 |
| UCAN 2 | 1.0 |
| Blue Streak -2534 Global Programmer | 2.10 |
| Actia I+ME Passthru | 2.07 |
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
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Download J2534 Application
(Install the wiTECH 2.0 J2534 Application on your computer)
Download the Setup Utility
(Configure your microPod/MDP device)
Launch wiTECH 2.0
(Once subscription and users are assigned to a tool please follow this link to access wiTECH)
https://www.mopartsp.com/support
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SEOCONTENT-START
FCA US LLC Recall Part Numbers
66B Ram 1500, Ram 2500, Ram 3500, Jeep Compass, Jeep Wagoneer, Jeep Grand Cherokee, Chrysler Pacifica, Dodge Durango, Ram Promaster
Submitted on June 13, 2024
Radio Software Part Numbers by Model and Model Year
Radio Software Part Number
Description
Ram 1500
Ram 2500
Ram 3500
Jeep Compass
Jeep Wagoneer
Jeep Grand Cherokee
Chrysler Pacifica
Dodge Durango
Ram Promaster
2022
2023
2022
2022
2022
2023
2022
2023
2021
2022
2023
2021
2022
2023
2021
2022
2022
2023
68504644AB
S21B.5
X
68504644AC
S21B.5
X
68504644AD
S21B.5
X
68504644AE
S21C.6
X
68504644AF
S23.13
X
68504644AG
S26.17
X
68583503AB
T25.48
68507350AB
S21B.5
X
X
,
68507350AC
S21B.5
X
X
68507350AD
S21B.5
X
X
68507350AE
S21C.6
X
X
68507350AF
S23.13
X
X
68507350AG
S26.17
68455378AE
R17.27
X
68455378AF
R17.73
X
68455378AG
R17.98
X
68455378AH
R17.99
X
X
68455378AI
S26.17
X
X
68527730AE
S23.13
X
68527730AF
S24.18
X
68527730AG
S26.15
X
68527730AH
S26.18
X
X
68426026AD
R17.16, R17.83
X
68426027AD
R17.16, R17.83
X
68426026AE
R17.98
X
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-436
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) JUN 13, 2024 NHTSA Recall No. : 24V-436 Manufacturer Recall No. : 66B Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 1,033,433 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2022 Ram 1500 Pickup Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR
Descriptive Information : Some 2022 MY Ram 1500 vehicles may have been built with radio software that may prevent the rearview camera signal from passing through to the media screen. The suspect population began on April 13, 2021, when the first suspect 2022 MY vehicle was produced, and ended on November 26, 2022, when the last suspect vehicle was produced. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall were built with radios that do not contain suspect software. The total affected vehicles for this model is 157,714 Production Dates : APR 13, 2021 – NOV 26, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-436 Page 2 Vehicle 2 : 2022-2022 Ram 2500 Pickup Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR
Descriptive Information : Some 2022 MY Ram 2500 vehicles may have been built with radio software that may prevent the rearview camera signal from passing through to the media screen. The suspect population began on April 14, 2021, when the first suspect 2022 MY vehicle was produced, and ended on December 7, 2022, when the last suspect vehicle was produced. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall were built with radios that do not contain suspect software. The total affected vehicles for this model is 65,901.
Production Dates : APR 14, 2021 – DEC 07, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2022 Ram 3500 <10k Lb. Cab Chassis Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR
Descriptive Information : Some 2022 MY Ram 3500 vehicles may have been built with radio software that may prevent the rearview camera signal from passing through to the media screen. The suspect population began on April 21, 2021, when the first suspect 2022 MY vehicle was produced, and ended on November 25, 2022, when the last suspect vehicle was produced. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall were built with radios that do not contain suspect software. The total affected vehicles for this model is 29.
Production Dates : APR 21, 2021 – NOV 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-436 Page 3 Vehicle 4 : 2022-2023 Jeep Compass Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2022-2023 MY Jeep Compass vehicles may have been built with radio software that may prevent the rearview camera signal from passing through to the media screen. The suspect population began on February 18, 2021, when the first suspect 2022 MY vehicle was produced, and ended on August 31, 2023, when the last suspect vehicle was produced. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall were built with radios that do not contain suspect software. The total affected vehicles for this model is 32,110.
Production Dates : FEB 18, 2021 – AUG 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2022-2023 Jeep Grand Cherokee Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2022-2023 MY Jeep Grand Cherokee vehicles may have been built with radio software that may prevent the rearview camera signal from passing through to the media screen. The suspect population began on May 17, 2021, when the first suspect 2022 MY vehicle was produced, and ended on October 23, 2023, when the last suspect vehicle was produced. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall were built with radios that do not contain suspect software. The total affected vehicles for this model is 148,587.
Production Dates : MAY 17, 2021 – OCT 23, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-436 Page 4 Vehicle 6 : 2022-2023 Jeep Wagoneer/Grand Wagoneer Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2022-2023 MY Jeep Wagoneer/Grand Wagoneer vehicles may have been built with radio software that may prevent the rearview camera signal from passing through to the media screen. The suspect population began on February 24, 2021, when the first suspect 2022 MY vehicle was produced, and ended on September 11, 2023, when the last suspect vehicle was produced. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall were built with radios that do not contain suspect software. The total affected vehicles for this model is 96,965.
Production Dates : FEB 24, 2021 – SEP 11, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2021-2023 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2021-2023 MY Chrysler Pacifica vehicles may have been built with radio software that may prevent the rearview camera signal from passing through to the media screen. The suspect population began on June 10, 2020, when the first suspect 2021 MY vehicle was produced, and ended on September 14, 2023, when the last suspect vehicle was produced. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall were built with radios that do not contain suspect software. The total affected vehicles for this model is 235,423.
Production Dates : JUN 10, 2020 – SEP 14, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-436 Page 5 Vehicle 8 : 2021-2022 Dodge Durango Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2021-2022 MY Dodge Durango vehicles may have been built with radio software that may prevent the rearview camera signal from passing through to the media screen. The suspect population began on July 13, 2020, when the first suspect 2021 MY vehicle was produced, and ended on December 9, 2022, when the last suspect vehicle was produced. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall were built with radios that do not contain suspect software. The total affected vehicles for this model is 75,578.
Production Dates : JUL 13, 2020 – DEC 09, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2022-2023 Ram Promaster Vehicle Type : Body Style : VAN Power Train : NR
Descriptive Information : Some 2022-2023 MY Ram Promaster vehicles may have been built with radio software that may prevent the rearview camera signal from passing through to the media screen. The suspect population began on August 17, 2021, when the first suspect 2022 MY vehicle was produced, and ended on November 16, 2023, when the last suspect vehicle was produced. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall were built with radios that do not contain suspect software. The total affected vehicles for this model is 18,340.
Production Dates : AUG 17, 2021 – NOV 16, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-436 Page 6 Vehicle 10 : 2021-2023 Jeep Grand Cherokee L Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2021-2023 MY Jeep Grand Cherokee L vehicles may have been built with radio software that may prevent the rearview camera signal from passing through to the media screen. The suspect population began on December 3, 2020, when the first suspect 2021 MY vehicle was produced, and ended on October 17, 2023, when the last suspect vehicle was produced. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall were built with radios that do not contain suspect software. The total affected vehicles for this model is 202,786.
Production Dates : DEC 03, 2020 – OCT 17, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) No. 571.111 S6.2.6 requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS No. 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected…” and apply to other markets via direct reference to FMVSS or are implied via free trade agreements. Vehicles with suspect radio software may not display the rearview image during a backing event under certain conditions. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR
Description of the Safety Risk : The vehicle operator will notice that the rearview image is not displayed if
attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.
Description of the Cause : NR Identification of Any Warning
that can Occur : None prior to failure. However, the driver will notice that the rearview image is not displayed when the vehicle is placed into reverse. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-436 Page 7 Component Name 1 : Software Component Description : Radio Software
Component Part Number : See “FCA US LLC Recall Part Numbers-66B-Multiple Programs Rear Camera Visibility 061324.pdf” Supplier Identification : Component Manufacturer
Name : Component manufactured by FCA Address : NR
NR
Country : NR Chronology :
• On October 23, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization was notified of a potential issue related to rearview cameras not displaying in some 2022 MY Ram 1500, 2022 MY Ram 2500, 2022 MY Ram 3500, 2022-2023 MY Ram ProMaster, 2021-2022 MY Dodge Durango, 2022-2023 MY Jeep Compass, 2022-2023 MY Jeep Grand Cherokee, 2021-2023 MY Jeep Grand Cherokee L, 2022-2023 MY Jeep Wagoneer/Grand Wagoneer and 2021-2023 MY Chrysler Pacifica vehicles. • From October 2023, through February 2024, FCA US TSRC reviewed warranty data, field records, and customer assistance records to understand potential customer consequence. • From March 2024, through May 2024, FCA US TSRC held regular meetings with FCA US Engineering to understand all potential failure modes of the issue and whether the behavior is regulated by FMVSS No.111. • On May 8, 2024, the FCA US TSRC organization recognized a radio software issue existed on certain vehicles related to the rearview back up camera not displaying the rearview image, potentially causing a noncompliance with FMVSS No.111. • On June 06, 2024, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-436
Page 8
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the radio software. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
The remedy component is updated radio software that meets FMVSS 111 Rear Visibility requirements.
NR Recall Schedule :
Description of Recall Schedule : **06/13/2024: FCA US will notify dealers and begin notifying owners on
or about 08/02/2024.
Planned Dealer Notification Date : AUG 02, 2024 – AUG 02, 2024
Planned Owner Notification Date : AUG 02, 2024 – AUG 02, 2024
* NR – Not Reported
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