Key Code Missing – 2015 Dodge Dart & Jeep Compass/Patriot

NUMBER: 23-033-14
GROUP: Body
DATE: October 31, 2014

 

THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 14-091. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.

 

SUBJECT:

Key Code Missing

 

OVERVIEW:

This bulletin involves reporting the key code on the vehicle repair order.

MODELS:

2015	(PF)	Dodge Dart
2015	(MK)	Jeep Compass/Patriot

 

NOTE: This bulletin applies to vehicles built on or after September 29, 2014 (MDH 0929XX) and on or before October 17, 2014 (MDH 1017XX).

 

SYMPTOM/CONDITION:

The key codes were not recorded during manufacturing.

 

DIAGNOSIS:

If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair.

 

REPAIR PROCEDURE:

1. Inspect the vehicle for a plastic bag with key code label. Bag is typically located in the glove box. Key code will either begin with or contain a letter “M” in the number/letter sequence. Refer to the key code examples shown in ( 1).
2. Was the key code bag found?
   • YES>>> Record on the vehicle repair order = “Key Code” followed by “entire number sequence (all numbers/letters)” as shown in (Fig. 1).
   • NO>>> Note on the vehicle repair order = “Key Code Was Not Found”.

Fig. 1 Key Code Bag Examples

1 – Key Code Location

 

POLICY:

Reimbursable within the provisions of the warranty.

 

TIME ALLOWANCE:

Labor Operation No:	Description	Amount
23-40-52-91	Record “Key Code Number” or “No Key Code Found” On Repair Order	0.0 Hrs.

 

NOTE: In the Uncodeable Narrative box record the “Key Code Number” or “No Key Code Found”.

	Special Service
95-20-01-90	Record “Key Code Number” or “No Key Code Found” On Repair Order Fee	$10.00

 

NOTE: Key code recording fee is only applicable during the active RRT coverage and paid in US dollars.

 

FAILURE CODE:

UC	Uncodeable Narrative

 

https://static.nhtsa.gov/odi/tsbs/2014/SB-10064495-0335.pdf