August 11, 2022 NHTSA CAMPAIGN NUMBER: 22V619000
Improperly Tightened Windshield Wiper Arms
Improperly functioning wipers can reduce the driver’s visibility in certain weather conditions, increasing the risk of a crash.
NHTSA Campaign Number: 22V619
Manufacturer Chrysler (FCA US, LLC)
Components VISIBILITY
Potential Number of Units Affected 508
Summary
Chrysler (FCA US, LLC) is recalling certain 2022 Voyager and Pacifica vehicles. The windshield wiper arm nuts may be improperly tightened, which can cause the wipers to not function properly.
Remedy
Dealers will tighten the wiper arm nuts, free of charge. Owner notification letters are expected to be mailed September 30, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US’s number for this recall is Z80.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
New Safety Recall Advanced Communication – Z80
FCA US LLC (FCA US) has announced a safety recall on certain 2022 Model Year (RU) Chrysler Pacifica and Voyager vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with one or both windshield wiper arms with improperly torqued nuts. An improperly torqued windshield wiper arm nut can cause the wiper arm to become loose, which may result in the wiper arm failing to operate properly when the system is activated. An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to torque the wiper arm nuts to the required torque. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2022.
August 2022
Dealer Service Instructions for:
Safety Recall Z80 / NHTSA 22V-619 Windshield Wipers
Remedy Available
2022 (RU) Chrysler Pacifica and Voyager
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The windshield wiper nuts on about 530 of the above vehicles may not have been torqued properly during manufacturing. An improperly torqued windshield wiper arm nut can cause the wiper arm to become loose, which may result in the wiper arm failing to operate properly when the system is activated. An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause vehicle crash without prior warning.
Repair
Tighten the existing nut to the correct torque.
Parts Information
No parts are required to perform this service procedure.
Parts Return
No parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
- Open the hood.
- Carefully pry the plastic nut caps (2) from the nut opening on the pivot end of the wiper arms (1).
- Tighten the nuts to 24 N·m (18 ft. lbs.).
- Install the plastic nut caps (2) onto the wiper arms (1) (Figure 1).
- Close the hood and return the vehicle to the customer.
Chronology :
- On June 28, 2022, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation based on information from FCA US Customer Experience regarding warranty claims from customers experiencing loose windshield wiper arms.
- From June 2022, through July 2022, FCA US TSRC reviewed vehicle records and met with FCA US manufacturing and determined certain Chrysler Pacifica and Chrysler Voyager vehicles built from November 26, 2021 through December 23, 2021 may have been built with one or both windshield wiper arm nuts improperly torqued.
- As of July 27, 2022, FCA US has identified zero customer assistance records, three warranty claims, and two field reports potentially related to this issue for all markets with dates of receipt ranging from February 17, 2022 to April 21, 2022.
- As of July 27, 2022, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets.
- On August 04, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CHRYSLER | PACIFICA | 2022 |
| CHRYSLER | VOYAGER | 2022 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-22V619-5160.PDF 215.621KB
RCLRPT-22V619-5160
Recall Acknowledgement
RCAK-22V619-6417
Remedy Instructions and TSB
RCRIT-22V619-4459.pdf 196.869KB
RCRIT-22V619-4459
Manufacturer Notices(to Dealers,etc) – NSRAC re New Safety Recall Advanced Communication – Z80
RCMN-22V619-2961
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V619&docType=RCL
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Last update on 2022-09-30 / Affiliate links / Images from Amazon Product Advertising API
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