97A – Rearview Image May Not Display – 2022-2023 Ram 1500, Ram 3500 Cab Chassis., & 2022-2024 Ram 2500

SEOCONTENT-START

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-654 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : SEP 28, 2023 NHTSA Recall No. : 23V-654 Manufacturer Recall No. : 97A Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 272,911 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Ram 1500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2022-2023 MY Ram 1500 vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying during a backing event under certain conditions. The suspect period began on June 25, 2021, when the first 2022 MY vehicle was produced, and ended on August 2, 2023, when vehicles were no longer built with an incompatible rearview camera system and radio combination. Engineering change and vehicle production records were used to determine the suspect period. Similar vehicles not included in this recall are equipped with a compatible rearview camera and radio combination or were built after the suspect period. The total affected vehicles for this model is 200,537. Production Dates : JUN 25, 2021 – AUG 02, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-654 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2023 Ram 3500 Cab Chassis with a gross vehicle weight rating (“GVWR”) less than 10,000 lbs. Vehicle Type : Body Style : OTHER Power Train : NR Descriptive Information : Some 2022-2023 MY Ram 3500 Cab Chassis vehicles, with a GVWR less than 10,000 lbs., may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying during a backing event under certain conditions. The suspect period began on December 10, 2021, when the first suspect 2022 MY vehicle was produced, and ended on June 27, 2023, when vehicles were no longer built with an incompatible rearview camera system and radio combination. Engineering change and vehicle production records were used to determine the suspect period. Similar vehicles not included in this recall are equipped with a compatible rearview camera and radio combination or were built after the suspect period. The total affected vehicles for this model is 15. Production Dates : DEC 10, 2021 – JUN 27, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2024 Ram 2500 Vehicle Type : Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Some 2022-2024 MY Ram 2500 vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying during a backing event under certain conditions. The suspect period began on August 7, 2021, when the first suspect 2022 MY vehicle was produced, and ended on August 27, 2023, when vehicles were no longer built with an incompatible rearview camera system and radio combination. Engineering change and vehicle production records were used to determine the suspect period. Similar vehicles not included in this recall are equipped with a compatible rearview camera and radio combination or were built after the suspect period. The total affected vehicles for this model is 72,359. Production Dates : AUG 07, 2021 – AUG 27, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-654 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.111 S6.2.6 requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. Description of the Cause : NR Identification of Any Warning that can Occur : None prior to failure. During the failure, the customer will experience a black or blank screen instead of the actual rearview camera view. Involved Components : Component Name 1 : Camera Component Description : Camera – Rear View Component Part Number : 04672850AB, 04672735AD Supplier Identification : Component Manufacturer Name : Valeo Niles Company Ltd. Address : 150 Stephenson Hwy. Troy Michigan 48083 Country : United States Chronology : • On June 9, 2022, FCA US LLC (“FCA US”) filed a Noncompliance Information Report for FCA US Recall ID Z47 (NHTSA Recall ID 22V-407) relating to a FMVSS No. 111 Noncompliance in certain vehicles equipped with R1 Part 573 Safety Recall Report 23V-654 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Low radios. At that time, FCA US had no information indicating that vehicles equipped with R1 High radios may be affected. • On April 18, 2023, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization was notified of a potential issue related to rearview backup camera sometimes not displaying the rearview image in some 2022-2023 MY Ram Trucks with R1 High radios. • From April 2023, through August 2023, FCA US TSRC reviewed vehicle records and met with FCA US engineering to review the issue and understand the part design and to determine the suspect population. • On August 30, 2023, FCA US TSRC recognized that the backup camera may fail internally resulting in the rearview camera image not displaying during a backing event, potentially causing a noncompliance with FMVSS No. 111. • On September 21, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to update the radio software. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy component will be a radio software update to negate the effect of an unstable image coming from the camera that meets FMVSS 111 Rear Visibility requirements. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **09/28/2023: FCA US will notify dealers and begin notifying owners on or about 11/17/2023. Planned Dealer Notification Date : NOV 17, 2023 – NOV 17, 2023 Planned Owner Notification Date : NOV 17, 2023 – NOV 17, 2023 * NR – Not Reported

**************************************************************************************************************

SAFETY RECALL NORTH AMERICA Rearview Camera Visibility Reference: 97A / NHTSA 23V-654 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (tdb) 1/5 Remedy available for 2022 – 2023 (DT) Ram 1500 Pickup 2022 – 2024 (DJ) Ram 2500 Pickup 2022 – 2023 (DF) Ram 3500 Cab Chassis with GVWR <10,000 lbs. Template Version 1.0 Revision Edition Detail 1 October 2023 Revised instructions. SYMPTOM DESCRIPTION About 272,900 of the above vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying during a backing event under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.6 requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. SCOPE This recall applies only to the above vehicles equipped with a R1 High Radio and Standard Rearview Camera (sales code XAC). NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. REPAIR TO BE PERFORMED The radio software will need to be inspected and if required updated to the latest software level. NOTE: Select vehicles may already be at the latest software level because they were reprogramed remotely using firmware Over The Air (OTA) technology. For radios already at the required software level and an open recall please claim the Inspection LOP. COMPLETION REPORTING / REIMBURSEMENT Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation numbers and time allowances: Labor Description Number Hrs Inspect Radio at latest software level 18-97-A1-81 0.2 Inspect/Reprogram Radio with latest software level 18-97-A1-82 0.3 Related Operation Number Hrs Create USB Flash Drive from Uconnect Website (One Time Only) 18-97-A1-50 0.2 NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. PARTS INFORMATION No parts are required to perform this service procedure. SAFETY RECALL NORTH AMERICA Rearview Camera Visibility Reference: 97A / NHTSA 23V-654 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (tdb) 2/5 PARTS RETURN No parts return required for this campaign. SPECIAL TOOLS Number Description NPN USB Flash Drive (4 GB or larger) DEALER NOTIFICATION To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. OWNER NOTIFICATION / SERVICE SCHEDULING All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. ADDITIONAL INFORMATION If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC. SAFETY RECALL NORTH AMERICA Rearview Camera Visibility Reference: 97A / NHTSA 23V-654 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (tdb) 3/5 SERVICE PROCEDURE A. Verify the Radio Software Version 1. On the radio display screen go into “Vehicle Settings”. 2. Select “System Information”. 3. Select “Version Information”. 4. Under the “Build Number”, radio software version is listed. 5. Verify software version: ➢ Correct SW version T27.46 ➢ Wrong SW version: Any earlier versions. 6. Is the radio currently at the correct software version? ➢ Yes – This recall is complete. Claim the inspection LOP. ➢ No – Update the radio software. Proceed to Section B. Download Software SAFETY RECALL NORTH AMERICA Rearview Camera Visibility Reference: 97A / NHTSA 23V-654 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (tdb) 4/5 B. Software Download 1. Download the Software Update to a USB Flash Drive. ➢ A USB Flash Drive must be at lease 4GB or higher. ➢ The flash drive must not contain any files (including documents, music, or pictures). 2. Plug the flash drive into the computer and make sure it is active and ready to use. Record the name of the USB flash drive and the drive location. 3. Format the USB flash drive (NTFS). 4. Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that there are no conflicting files that may interrupt the software update process. 5. Leave the USB Flash drive in the computer and proceed to the next step. 6. Go to Dealer CONNECT. 7. Select the “Service” tab. 8. Select “Uconnect” from the Uconnect Command Center. 9. Select “Uconnect Dealer Software Downloads”. 10. Enter the vehicle VIN. And select “GO” 11. Select Software Release ID. 12. Select the “MAC” operating system (OS) only. 13. Download the zip file to the blank USB flash drive. NOTE: DO NOT UNZIP FILE CONTENTS TO USB. 14. Safely remove the USB flash drive from your computer and proceed to Section C. Update Radio Software Version. SAFETY RECALL NORTH AMERICA Rearview Camera Visibility Reference: 97A / NHTSA 23V-654 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved (tdb) 5/5 C. Update Radio Software Version 1. Proceed to update the radio software version on the vehicle. 2. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 3. Vehicle must be out of “Ship Mode”. Starting at the radio “Home” screen. 4. Remove all devices (SD, USB, AUX) from the media hub. 5. Insert the USB flash drive containing the downloaded software into the vehicle USB port. 6. The radio screen will display a Software Update message. 7. Follow the radio screen prompts. 8. The progress bar will display status of the update. 9. Wait for software update screen to be displayed. 10. Verify the software is at the correct version. 11. Remove the USB flash drive from the vehicle USB port and disconnect the battery charger. 12. Return the vehicle to the customer.

**************************************************************************************************************

09/29/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – 97A FCA US LLC (FCA US) has announced a safety recall on certain vehicles: 2022 – 2023 model year (DT) Ram 1500 Pickup, 2022 – 2024 model year (DJ) Ram 2500 Pickup, and 2022 – 2023 model year (DF) Ram 3500 Cab Chassis with GVWR <10,000 lbs. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with an incompatible rearview camera system and radio combination that may prevent the rearview image from displaying during a backing event under certain conditions. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.6 requires that “The rear visibility system default to the rearview image being visible and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.” Suspect vehicles may not display the rearview image during a backing event under certain conditions. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to update the radio software. The remedy is currently under development. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

**************************************************************************************************************

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END