Rear Door Rattle Noise – 2014 Ram Pro Master

NUMBER: 23-010-16
GROUP: Body
DATE: March 02, 2016

 

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-027-15, DATED JUNE 20, 2015, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE UPDATED OVERVIEW.

THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 15-071. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS

APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.

 

SUBJECT:

Rear Door Rattle Noise

 

OVERVIEW:

**This bulletin involves replacing the left rear door upper and lower latches and the rear door center striker.**

 

MODELS:

2014

(VF)

Ram Pro Master (NAFTA)

 

SYMPTOM/CONDITION:

The customer may describe a rear door rattle noise and/or a rear door lower latch not working properly. An example of a properly functioning latch (1) and malfunctioning latch (2) are shown in (Fig. 1).

 

Fig. 1 Left Rear Door Lower Latch

1 – Proper Latch Operation – Latch Fully Engaged With Door Closed
2 – Latch Malfunction – Latch Not Engaged With Door Closed

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DIAGNOSIS:

If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.

 

PARTS REQUIRED:

Qty.	Part No.	Description
1 (AR)	68226085AB	Latch, Cargo Door, Left, Upper (Body 11, 12, 52) H1 Cargo Van
1 (AR)	68226086AB	Latch, Cargo Door, Right, Upper (Body 11, 12, 52) H1 Cargo Van
1 (AR)	68226087AB	Latch, Cargo Door, Left, Upper (Body 13,16,17, 26, 53, 56) H2 Cargo Van
1 (AR)	68226088AB	Latch, Cargo Door, Right, Upper (Body 13,16,17, 26, 53, 56) H2 Cargo Van
1	68226089AC	Latch, Cargo Door, Lower
1	68232446AA	Striker, Door, Latch, Center
2	68201888AA	Screw, Torx, M8x1.25×23, Striker To Door

 

REPAIR PROCEDURE:

1. Replace both right and left rear door upper latches. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 23 Body> Doors – Rear> Latch, Door, Rear Upper> Removal/Installation.
2. Replace the rear door lower latch. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 23 – Body> Doors – Rear> Latch, Door, Rear Lower> Removal/Installation.
3. Replace the rear door center latch striker and fasteners. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 23 Body> Doors – Rear> Striker, Door Latch> Center> Removal/Installation.

 

POLICY:

Reimbursable within the provisions of the warranty.

 

TIME ALLOWANCE:

Labor Operation No:	Description	Skill Category	Amount
23-41-01-9H	Replace Center Striker, Upper And Lower Latches (1 – Semi-Skilled)	6 – Electrical and Body Systems	0.8 Hrs.

 

FAILURE CODE:

ZZ	Service Action

 

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https://static.nhtsa.gov/odi/tsbs/2016/SB-10074998-5290.pdf

 

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