NHTSA Campaign Number: 15V338
Manufacturer Mitsubishi
Motors North America, Inc.
Components AIR BAGS
Potential Number of Units Affected 443,442
Sun Visor May Detach During Air Bag Deployment
If the passenger side sun visor detaches and is propelled rearward, there is an increased risk of occupant injury.
Summary
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2000-2005 Eclipse vehicles manufactured April 5, 1999, to December 17, 2004, 2001-2005 Eclipse Spyder vehicles manufactured January 19, 2000, to March 18, 2005, 2001-2005 Chrysler Sebring vehicles manufactured April 17, 2000, to February 21, 2005, and 2001-2005 Dodge Stratus vehicles manufactured April 17, 2000, to February 22, 2005. In the affected vehicles, the passenger side sun visor may be folded down in such a position that, if the passenger frontal air bag deploys, the passenger side sun visor may detach.
Remedy
MMNA will notify their owners, and Chrysler will notify the Chrysler and Dodge owners. Dealers will install a tether strap to retain the passenger sun visor, free of charge. The recall began on July 20, 2015. Owners may contact MMNA customer service at 1-888-648-7820. MMNA’s number for this recall is SR-15-005. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is R30.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Revised August 2016
Dealer Service Instructions for:
Safety Recall R30 / NHTSA 15V-338 Passenger Sun Visor
NOTE: Revised Part Information section to clarify Model Year (MY) applicability. Corrected step numbering.
Models
NOTE: This recall applies only to the above vehicles built through February 21, 2005 (MDH through 022112).
| IMPORTANT: Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. |
Subject
The passenger side sun visor on about 154,600 of the above vehicles may come in contact with the passenger side airbag during an airbag deployment event if the sun visor is in the lowered position. Depending on the downward angle of the sun visor, the force of the airbag could detach the sun visor from its mount, propelling it rearward towards the passenger seat. This could increase the risk of injury to front seat passengers during an airbag deployment.
Repair
A passenger side sun visor tether strap must be installed.
Parts Information
| Part Number | Description |
|---|---|
| CBNZR301AA | Tether, Passenger Sun Visor (Grey) 2001-2002 MY |
| CBNZR302AA | Tether, Passenger Sun Visor (Beige) 2003-2005 MY |
Parts Return
No parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
Figure 1 – Passenger Sun Visor
- Disconnect the battery negative cable.
- Disengage the passenger side sun visor from the center support (Figure 1).
- Remove the two screws attaching passenger side sun visor to roof header (Figure 1).
- Remove the passenger side sun visor from roof header (Figure 1).
- If equipped, disconnect the electrical connector from the body harness.
Figure 2 – Passenger Sun Visor Tether
- Use the following steps to install the passenger side sun visor tether.
a. Place the tether strap around the sun visor electrical connector (if equipped) and sun visor’s mounting bracket (Figure 2).
b. Place the tether strap’s reinforcement bracket (silver finish) over the sun visor’s mirror light harness connector (if equipped) and onto the sun visor’s mounting bracket (Figure 2).
c. Rotate the sun visor’s mounting bracket in a position where the arrow inside the mounting bracket is pointing towards the front of the vehicle.
d. Position the tether strap’s reinforcement bracket (silver finish) on top of the sun visor’s mounting bracket (Figure 3).
NOTE: The tether strap’s reinforcement bracket (silver finish) has a grooved slot that seats over the mounting bracket and indicates the mounting bracket’s position during sun visor installation (grooved slot must be facing towards front of the vehicle).
e. Install the right portion of the tether strap over the right side of the sun visor (Figure 4).
f. Pull the right portion of the tether strap across the sun visor in the direction indicated. Doing this provides additional slack to install the left portion of the tether strap (Figures 3 and 4).
CAUTION: During tether strap install on the right side of the visor, do not damage the tether strap or the sun visor. Be careful, patient, and gentle during installation. The tether strap is designed to be a tight fit over the sun visor.
Figure 3 – Reinforcement Bracket
Figure 4 – Tether Strap
Figure 5 – Installed Tether Strap
g. Install the left portion of the tether strap over the left side of the sun visor (Figure 5).
h. Pull the right portion of the tether strap in the direction indicated to center the tether strap. Adjust the tether strap so it correctly fits over the sun visor and ensure the strap does not block the mirror cover from opening (Figure 5).
i. Ensure all warning labels on the back side of the sun visor are still visible.
CAUTION: Ensure the grooved slot of the tether strap’s reinforcement bracket (silver finish) is facing towards the front of the vehicle during passenger sun visor installation (Figure 6).
Figure 6 – Tether Strap Reinforcement
- Connect the sun visor electrical connector to the body harness, if equipped.
- Position the passenger side sun visor to the header.
- Install the two screws attaching the passenger side sun visor to the roof header and tighten (Figure 1).
- Engage the passenger side sun visor to the center support (Figure 1).
- Return the vehicle to the customer.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by FCA to record recall service completions and provide dealer payments.
Use the following labor operation number and time allowance:
| Labor Operation Number | Time Allowance | |
| Install Passenger Sun Visor Tether | 23-R3-01-82 | 0.2 hours |
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
PASSENGER SUN VISOR
IMPORTANT SAFETY RECALL
R30 / NHTSA 15V-338
This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Dear: (Name)
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2001 through 2005 model year Chrysler Sebring and Dodge Stratus vehicles.
| The problem is… | The passenger sun visor on your vehicle may come in contact with the passenger side airbag during an airbag deployment event if the sun visor is in the lowered position. Depending on the downward angle of the sun visor, the force of the airbag could detach the sun visor from its mount, propelling it rearward towards the passenger seat. This could increase the risk of injury to front seat passengers during an airbag deployment. |
| What your dealer will do… | FCA will repair your vehicle free of charge. To do this, your dealer will install a passenger side sun visor tether strap. The work will take about ½ hour to complete.
However, additional time may be necessary depending on service schedules. |
| What you must do to ensure your safety… | Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a service appointment. Ask the dealer to hold the part for your vehicle or to order them before your appointment. Please bring this letter with you to your dealer. |
| If you need help… | If you have questions or concerns which your dealer is unable to resolve, please contact the FCA Group Recall Assistance Center at either fcarecalls.com or 1-800-853-1403. |
Please help us update our records by filling out the attached prepaid postcard if any of the conditions listed on the card apply to you or your vehicle. If you have further questions go to fcarecalls.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov.
We’re sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Services / Field Operations
FCA US LLC
Note to lessors receiving this recall: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Safety Recall R30 / NHTSA 15V-338
Passenger Sun Visor
Revised August 2016
Owner Notification Letter
Safety Recall R30 / NHTSA 15V-338
Passenger Sun Visor
January 2016
Safety Recall Advanced Communication – R30
06/17/2015
Interim Owner Notification Letter
Dealer Recall Communication Guide 2016
6/6/2016
Dealer Recall Communication Guide 2016
1/19/16
Dealer Recall Communication Guide 2015
12/22/15
Dealer Recall Communication Guide 2015
12/8/15
Dealer Recall Communication Guide 2015
11/2015
Dealer Recall Communication Guide 2015
11/15
Dealer Campaign Order Management Guide
8/26/2016
Dealer Campaign Order Management Guide
8/15/2016
Dealer Campaign Order Management Guide
8/5/2016
Dealer Campaign Order Management Guide
7/29/2016
Dealer Campaign Order Management Guide
7/22/2016
Dealer Campaign Order Management Guide
7/15/2016
Dealer Campaign Order Management Guide
7/8/2016
Dealer Campaign Order Management Guide
7/1/2016
Dealer Campaign Order Management Guide
6/24/2016
Dealer Campaign Order Management Guide
6/17/2016
Dealer Campaign Order Management Guide
6/10/2016
Dealer Campaign Order Management Guide
6/3/2016
Dealer Campaign Order Management Guide
3/4/2016
Dealer Campaign Order Management Guide
2/5/2016
Dealer Campaign Order Management Guide
12/28/2015
Dealer Campaign Order Management Guide
10/30/2015
Dealer Campaign Order Management Guide
10/23/2015
Warranty Operations Newsletter
Volume 1, Issue 8
R30 Customer Cair E-Mail
Other Recall Related Document
July 23, 2015
Recall Acknowledgement
June 23, 2015
- Car Interior Cleaner Pack: The Armor All car cleaning kit includes one 30-count canister of Armor All Cleaning Wipes, one 30-count canister of Protectant Wipes and one 30-count canister of Glass Wipes; use these as on-the-go car cleaner wipes
- Protectant Car Interior Wipes: Armor All wipes clean, shine and protect interior vinyl, rubber, plastic, trim and dashboards; shield against UV damage, fading and aging; and leave a medium shine with no greasy residue
- Cleaning Wipes To Remove Stains: Safe for interior auto surfaces, these interior car cleaner wipes clean dashboards, vinyl, clear plastics, carpet and fabric, and remove tough dirt, dust and grime as well as stubborn smudges from sunscreen and more
- Auto Glass Cleaner And Screen Cleaning Wipes: Formulated for your car’s windows, tinted glass, mirrors and technology screens, these Armor All car glass wipes quickly remove tough road dirt, insects and fingerprints to enhance visibility
- Lint-Free Car Wipes: Lint-free, pre-moistened Armor All car interior protectant wipes, car window cleaner wipes and cleaning wipes are an ideal addition to car cleaning products for vehicle owners, rideshare drivers and commuters
- Interior Car Wipes: One 90 count canister of Armor All wipes for car interior; a car essentials to your car cleaning kit
- Clean Dashboards, Vinyl, Carpet, Fabric And More: Interior car cleaner wipes that offer powerful cleaning for interior auto surfaces such as dashboards, vinyl, clear plastics, carpet and fabric; not recommended for glass, leather, or painted surfaces
- Stain-Removing Formula: These car interior cleaning wipes can easily remove tough dirt, dust and grime as well as stubborn smudges from sunscreen, insect repellent and more; they are perfect to add to your car cleaning supplies
- Convenient Disposable Wipes: Armor All cleaning wipes are a convenient and effective way to keep your car interior cleaner; just wipe the surface clean using the car interior cleaner wipes
- Natural Matte Finish: Lint-free car detailing wipes stay moist and leave a matte finish that creates a natural look; ideal for car owners and commuters to add to their cleaning supplies for car care
- Armor All Original Protectant Wipes: One 90 count canister of Armor All Protectant car interior wipes; ideal addition to your car cleaning kit
- Medium Shine: The non-greasy, streak-free interior car cleaner formula leaves behind a medium shine that rejuvenates dull surfaces
- Cleans, Shines And Protects Interiors: Car interior cleaner designed to clean, shine and protect interior auto surfaces such as vinyl, rubber, plastic, trim and dashboards
- Tested Safe For Automotive Surfaces: Our interior car wipes are tested safe for automotive surfaces and preserve your car's inherent beauty without damaging delicate materials
- UVA And UVB Sun Protection: Triple-action UV protectant car cleaning wipes easily lift away dirt and debris, enhance color and shine, and prevent UVA and UVB sun damage, fading and aging; they perfectly fit your car detailing kit
- Preserve the rich look of your leather seats with Armor All Leather Care Wipes. These convenient car wipes clean, condition and protect leather. The leather cleaner reaches into the grain, lifting dirt and soil. Then leather conditioner enhances the grain's natural beauty and supple feel. Finally, the leather wipes leave behind a protectant with agents that help shield against spills, cracking and fading. Renew the luxurious look of your leather seats, paneling and dashboard and other goods with the advanced leather cleaner. A Moisture Lock Lid keeps these Armor All wipes fresh for one year.
- Leather Wipes: One 20 count canister of Armor All Leather Care Wipes
- Disposable Car Wipes: A convenient, disposable wipe formulated for leather care
- Versatile Cleaner: Cleans, conditions and protects your car's leather
- Removes Dirt: Cleansing agents reach into the grain of the leather to remove dirt and soil
- The information below is per-pack only
- INTERIOR CAR CLEANER WIPES: One 25 count canister of Armor All Interior Car Cleaning Wipes
- CLEAN DASHBOARDS, VINYL, CARPET, FABRIC AND MORE: Powerful cleaning for interior auto surfaces such as dashboards, vinyl, clear plastics, carpet and fabric
- STAIN-REMOVING FORMULA: Easily removes tough dirt, dust and grime as well as stubborn smudges from sunscreen, and more
- TESTED SAFE FOR AUTOMOTIVE SURFACES: Our interior car wipes are tested safe for automotive surfaces and reveal your car’s inherent beauty without damaging delicate materials
This product presentation was made with AAWP plugin.