Window Switch Bezels Etched – Clear/White Spots – 2015 Ram ProMaster City

NUMBER: 23-041-15
GROUP: Body
DATE: November 05, 2015

 

THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 15-107. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.

 

SUBJECT:

Window Switch Bezels Etched – Clear/White Spots

 

OVERVIEW:

This bulletin involves replacing the front door power window switch.

 

MODELS:

2015

(VM)

Ram ProMaster City

 

NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA

NOTE: This bulletin applies to vehicles built on or after March 12, 2015 (MDH 0312XX) and on or before July 08, 2015 (MDH 0708XX).

 

SYMPTOM/CONDITION:

The customer may describe clear and/or white spots on the front window switch bezels.

 

DIAGNOSIS:

If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition listed above, perform the Repair Procedure.

 

PARTS REQUIRED:

Qty.	Part No.	Description
1 (AR)	5XY81LXHAA	Switch, Power Window, Left Front. Without 2nd Row Power Windows (Sales Code JPG)
1 (AR)	5XY78LXHAA	Switch, Power Window, Left Front. Equipped with 2nd Row Power Windows (Sales Code JPG)
1 (AR)	5XY76LXHAA	Switch, Power Window, Right Front

 

REPAIR PROCEDURE:

1. Inspect the front door window switch bezels for clear and/or white spots (Fig. 1).

Fig. 1 Inspect For Spots

1 – Clear And/Or White Spots

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2. Are clear and/or white spots visible on one or both of the front window switch bezels?
   • YES>>> Replace the affected power window switch(es). Continue with the Repair Procedure Step #3.
   • NO>>> This bulletin has been completed. Use LOP (08-80-54-91) to close the active RRT.
3. Replace the affected power window switch(es) (Fig. 2). Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 08 Electrical> 8N – Power Systems> Power Windows> Switch, Power Window> Removal and Installation.

Fig. 2 Front Door Power Window Switches

1 – Switch, Power Window, Right Front
2 – Switch, Power Window, Left Front

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POLICY:

Reimbursable within the provisions of the warranty.

 

TIME ALLOWANCE:

Labor Operation No:	Description	Skill Category	Amount
08-80-54-91	Inspect Front Window Switch Bezels and/or Replace One Side (2 – Skilled)	6 – Electrical and Body Systems	0.2 Hrs.
08-80-54-92	Inspect Front Window Switch Bezels and/or Replace Both Sides (2 – Skilled)	6 – Electrical and Body Systems	0.3 Hrs.

 

FAILURE CODE:

ZZ	Service Action

 

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23-041-15

 

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