NUMBER: 23-050-15
GROUP: Body
DATE: December 10, 2015
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 15-120. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Water Entering Passenger Side Windshield Area
OVERVIEW:
This bulletin involves applying clear seam sealer to the passenger side windshield area and pillar.
MODELS:
NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA, EMEA.
NOTE: This bulletin applies to vehicles built on or after August 08, 2015 (MDH 0808XX) and on or before August 24, 2015 (MDH 0824XX).
SYMPTOM/CONDITION:
The customer may experience wet carpet in the right front footwell. This condition may be due to a sealant void between the windshield and the roof pillar.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition listed above, perform the Repair Procedure.
PARTS REQUIRED:
| Qty. | Description | Part No. |
| 1 (AR) | Kent® Hi-Tech Clear Seam Sealer P10200 or Equivalent | NPN |
REPAIR PROCEDURE:
- Test vehicle by using a water hose and directing the water stream (high volume medium pressure) to the area identified for 2 minutes (Fig. 1).
Fig. 1 Water Test Leak Location
- Inspect critical areas (1) and (2) identified inside the vehicle for any water residue or leakage ( 2). Inspect behind carpet insulation at bulkhead at the forward most edge of the carpet. Is water leaking inside the vehicle while performing the water leak test?
- YES>>> Water is entering the vehicle. Remove the passenger side windshield molding. Refer to 23 – Body/Weatherstrip/Seals/Weatherstrip, Windshield Removal. Identify leak location by using an air hose on the outside edge of the windshield and repair with Kent® Hi-Tech Clear Seam Sealer or Equivalent. Continue to Step #3.
- NO>>> Water is not entering the vehicle. This bulletin has been completed, use LOP (23-02-65-93) to close the active RRT.
- After the sealant has been allowed to fully dry per the manufacturer’s directions, repeat Step #1 for water test.
- Inspect for any trace of water coming from the windshield suspected areas or appearing in the right front footwell (Fig. 2).
- If no water is found entering the vehicle interior during the water test then the sealant process is complete.
- If water is still leaking, normal diagnosis for water leaks may be necessary.
Fig. 2 Potential Leak Areas
1 – A-Pillar
2 – Passenger Foot Well
- Reinstall the passenger side windshield molding. Refer to 23 Body/Weatherstrip/Seals/Weatherstrip, Windshield – Installation. 23-050-15
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
| Labor Operation No: | Description | Skill Category | Amount |
|---|---|---|---|
| 23-02-65-93 | Inspect And Perform Water Leak Test At Passenger Windshield to A-Pillar (1 – Semi-Skilled) | 6 – Electrical and Body Systems | 0.2 Hrs. |
| 23-02-65-94 | Perform Water Leak Test At Passenger Windshield to A-Pillar And Reseal (1 – Semi-Skilled) | 6 – Electrical and Body Systems | 0.4 Hrs. |
FAILURE CODE:
| ZZ | Service Action |
23-050-15
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- SINGLE COMPONENT FORMULA: Adheres well to bare metal, primed metal and painted surfaces
- MOISTURE CURING PROPERTY: Provides excellent performance in high heat and humidity environments
- NON-SHRINKING, NON-CRACKING: Remains flexible and offers superior results to solvent-based sealers
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