Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension

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NUMBER: 17-007-14
GROUP: Rear Suspension
DATE: September 20, 2014

SUBJECT:

Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension

OVERVIEW:

This bulletin involves verifying and if necessary, replacing the right and left rear shock absorbers.

MODELS:

2011 – 2013

(WD)

Durango

NOTE: This bulletin applies to vehicles built on or before September 29, 2012 (MDH 0929XX) equipped with Rear Load Leveling Suspension (sales code SES) plus Sport Suspension (sales code SDE).

SYMPTOM/CONDITION:

Rattle and/or clunk noise from the rear of the vehicle.

DIAGNOSIS:

If the customer describes the symptom, perform the Repair Procedure.

PARTS REQUIRED:

Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension - 2011-2013 Dodge Durango | small light

Qty.	Part No.	Description
2	68087613AH	Absorber, Rear Shock (Sales Code SDE+SES) (Durango only)

REPAIR PROCEDURE:

Drive the vehicle between 10 mph (16 km/h) and 15 mph (24 km/h) over rough roads.

Was a rattle and/or clunk noise exhibited?
1. a. Yes>>> Proceed to Step #2.
2. No>>> Continue with further diagnosis, this bulletin does not apply.
Replace the right and left rear shock absorbers. Refer to the detailed procedures available in DealerCONNECT> TechCONNECT under: Service Info> 17 – Rear Suspension> Shock Absorber, Suspension> Removal / Installation.

NOTE: The left and right rear shock absorbers must be replaced at the same time. Failure to follow this process will result in an adverse condition.

POLICY:

Reimbursable within the provisions of the warranty.

TIME ALLOWANCE:

Labor Operation No:	Description	Amount
02-15-15-97	Road test vehicle only (1 – Semi-Skilled)	0.2 Hrs.
02-15-15-98	Road test vehicle and replace the right and left rear shock absorbers only (1 – Semi-Skilled)	1.1 Hrs.

FAILURE CODE:

ZZ	Service Action

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 17-005-13, DATED APRIL 03, 2013, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE REMOVAL OF (WK) VEHICLE APPLICABILITY AND PART NUMBER REVISION LEVEL CHANGE FOR (WD) VEHICLES.