Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension
This bulletin involves verifying and if necessary, replacing the right and left rear shock absorbers.
|2011 – 2013||(WD)||Durango|
Rattle and/or clunk noise from the rear of the vehicle.
If the customer describes the symptom, perform the Repair Procedure.
- Drive the vehicle between 10 mph (16 km/h) and 15 mph (24 km/h) over rough roads.
Was a rattle and/or clunk noise exhibited?
- a. Yes>>> Proceed to Step #2.
- No>>> Continue with further diagnosis, this bulletin does not apply.
- Replace the right and left rear shock absorbers. Refer to the detailed procedures available in DealerCONNECT> TechCONNECT under: Service Info> 17 – Rear Suspension> Shock Absorber, Suspension> Removal / Installation.
NOTE: The left and right rear shock absorbers must be replaced at the same time. Failure to follow this process will result in an adverse condition.
Reimbursable within the provisions of the warranty.
|Labor Operation No:||Description||Amount|
|02-15-15-97||Road test vehicle only (1 – Semi-Skilled)||0.2 Hrs.|
|02-15-15-98||Road test vehicle and replace the right and left rear shock absorbers only (1 – Semi-Skilled)||1.1 Hrs.|
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 17-005-13, DATED APRIL 03, 2013, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE REMOVAL OF (WK) VEHICLE APPLICABILITY AND PART NUMBER REVISION LEVEL CHANGE FOR (WD) VEHICLES.