NUMBER: 17-007-14
GROUP: Rear Suspension
DATE: September 20, 2014
SUBJECT:
Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension
OVERVIEW:
This bulletin involves verifying and if necessary, replacing the right and left rear shock absorbers.
MODELS:
| 2011 – 2013 | (WD) | Durango |
NOTE: This bulletin applies to vehicles built on or before September 29, 2012 (MDH 0929XX) equipped with Rear Load Leveling Suspension (sales code SES) plus Sport Suspension (sales code SDE).
SYMPTOM/CONDITION:
Rattle and/or clunk noise from the rear of the vehicle.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
| Qty. | Part No. | Description |
|---|---|---|
| 2 | 68087613AH
Mopar 68087613AH ABSORBER SUSPENSION
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API | Absorber, Rear Shock (Sales Code SDE+SES) (Durango only) |
REPAIR PROCEDURE:
- Drive the vehicle between 10 mph (16 km/h) and 15 mph (24 km/h) over rough roads.
Was a rattle and/or clunk noise exhibited?- a. Yes>>> Proceed to Step #2.
- No>>> Continue with further diagnosis, this bulletin does not apply.
- Replace the right and left rear shock absorbers. Refer to the detailed procedures available in DealerCONNECT> TechCONNECT under: Service Info> 17 – Rear Suspension> Shock Absorber, Suspension> Removal / Installation.
NOTE: The left and right rear shock absorbers must be replaced at the same time. Failure to follow this process will result in an adverse condition.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
| Labor Operation No: | Description | Amount |
|---|---|---|
| 02-15-15-97 | Road test vehicle only (1 – Semi-Skilled) | 0.2 Hrs. |
| 02-15-15-98 | Road test vehicle and replace the right and left rear shock absorbers only (1 – Semi-Skilled) | 1.1 Hrs. |
FAILURE CODE:
| ZZ | Service Action |
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 17-005-13, DATED APRIL 03, 2013, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE REMOVAL OF (WK) VEHICLE APPLICABILITY AND PART NUMBER REVISION LEVEL CHANGE FOR (WD) VEHICLES.
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