Safety Recall V44 / NHTSA 19V-347 Tailgate Latch - 2015-2018 Ram Trucks

May 9, 2019 NHTSA CAMPAIGN NUMBER: 19V347000

Tailgate May Open Unexpectedly

If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.

 

NHTSA Campaign Number: 19V347

Manufacturer Chrysler (FCA US LLC)

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 410,351

 

Summary

Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot truck bed and a power locking tailgate. Chrysler is also recalling all 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 that are equipped with a power locking tailgate. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.

 

Remedy

Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall is expected to begin June 28, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


May 2019

Dealer Service Instructions for:

Safety Recall V44 / NHTSA 19V-347 Tailgate Latch

 

Remedy Available

2015 – 2017 (D2) RAM 3500 Pickup
2015 – 2017 (DJ) RAM 2500 Pickup
2015 – 2017 (DS) RAM 1500 Pickup
2015 – 2017 (DX) RAM Truck (Mexico)
2018 (D2) RAM 3500 Pickup
2018 (DJ) RAM 2500 Pickup
2018 (DS) RAM 1500 Pickup
2018 (DX) RAM Truck (Mexico)

NOTE: This recall applies to all of the above 2015 thru 2017 vehicles equipped with an 8 ft. box sales code (5ZF).

NOTE: This recall applies only to the above 2018 vehicles built until March 31, 2018 (MDH 033100)

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

 

IMPORTANT:  Some of the involved vehicles may be in dealer used vehicle inventory.  Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The tailgate latch on about 410,820 of the above vehicles may have been built with a tailgate actuator limiter tab within the power lock actuator control assembly that may fracture allowing the lock rod control bracket to over-travel which may pull the lock rods and release the tailgate latches, potentially resulting in the tailgate inadvertently falling open at any time. An unintended opening of the tailgate while driving may result in a loss of unrestrained cargo from the truck bed. Lost cargo may create a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning.

 

Repair

Install a tailgate actuator stop block that will limit the pivot arm from over traveling and pulling on the locking/unlocking rods.

 

Parts Information

Description Part Number
Stop Block (MSQ 5) 68448027AA

 

Parts Return

No parts return required for this campaign.

 

Special Tools

No special tools are required to perform this service procedure.

 

Service Procedure

  1. Open the tailgate.

 

  1. If equipped with a tailgate liner, remove the screws and remove the tailgate liner.
  2. Remove the fasteners that secure the tailgate cover to the inside of the tailgate and remove the cover (Figure 1).

Figure 1 – Tailgate CoverFigure 1 – Tailgate Cover

 

  1. Grasp the lock actuator solenoid boot to expose the actuator slider (Figure 2).

Figure 2 – Actuator Solenoid BootFigure 2 – Actuator Solenoid Boot

 

  1. Insert the actuator stop block onto the solenoid slider (Figure 3).

Figure 3 – Actuator Stop Block InstallationFigure 3 – Actuator Stop Block Installation

 

  1. Reinstall the actuator solenoid boot.

 

NOTE: Lock actuator boot must be fully seated onto solenoid collar. Use an inspection mirror to visually verify the backside of the boot is fully seated.

 

  1. For vehicles without a tailgate liner, install the cover onto the tailgate and install the bolts.
  1. Tighten the fasteners using the sequence shown to five N·m (44 In. lbs.) (Figure 4).

Figure 4 – Fastener Tightening SequenceFigure 4 – Fastener Tightening Sequence

 

  1. On vehicles with a tailgate liner, position the tailgate cover onto the inside of the tailgate.
  1. Install the liner onto the tailgate.
  1. Tighten the fasteners securely.
  1. Close the tailgate and return the vehicle to the customer.

 

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab.   Claims paid will be used by FCA to record recall service completions and provide dealer payments.

 

Use the following labor operation number and time allowance:

Labor Operation
Number
Time
Allowance
Inspect for tailgate actuator stop block 08-V4-41-81 0.2 hours
Inspect and install latch actuator stop block 08-V4-41-82 0.2 hours

NOTE:  See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

 

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

 

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail.  They are requested to schedule appointments for this service with their dealers.  A generic copy of the owner letter is attached.

 

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles.  The owner’s name, address and phone number are listed if known.  To use this system, click on the “Service”  tab and then click on “Global Recall System.” Completed vehicles are removed from GRS within several days of repair claim submission. Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states.  Use of this information is permitted for this recall only and is strictly prohibited from all other use.

 

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC


This notice applies to your vehicle,

[Model Year and Model]  VIN XXXXXXXXXXXXXXXXX

V44/NHTSA 19V-347

 

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

 

  1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 
  1. Call the FCA Recall Assistance Center at 1-866-220-6747. An agent can confirm part availability and help schedule an appointment 
  1. Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

 

QR Code

 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

 

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall V44.


IMPORTANT SAFETY RECALL

Tailgate Latch

Dear [Name],

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. 

FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [2015 – 2017 model year (D2) RAM 3500 Pickup, (DJ) RAM 2500 Pickup, (DS) RAM 1500 Pickup and some 2018 model year built before April 1, 2018 (D2) RAM 3500 Pickup, (DJ) RAM 2500 Pickup, (DS) RAM 1500 Pickup] vehicles.

 

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

 

WHY DOES MY VEHICLE NEED REPAIRS?

The tailgate latch on your vehicle [1] may have been built with a tailgate actuator limiter tab that may fracture allowing the lock rod control bracket to over-travel which may pull the lock rods and release the tailgate latches, potentially resulting in the tailgate inadvertently falling open at any time. An unintended opening of the tailgate while driving may result in a loss of unrestrained cargo from the truck bed. Lost cargo may create a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning.

 

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA will repair your vehicle [2] free of charge (parts and labor).  To do this, your dealer will install a tailgate actuator stop block that will limit the pivot arm from over traveling and pulling on the locking/unlocking rods. The estimated repair time is about one hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

 

VISIT RECALLS.MOPAR.COM/HELP FOR MORE INFORMATION AND ANSWERS TO FREQUENTLY ASKED QUESTIONS 

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

 

 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

 

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC


Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

 

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.


12 Affected Products

Vehicles

MAKE MODEL YEAR
RAM 1500 2015-2018
RAM 2500 2015-2018
RAM 3500 2015-2018

3 Associated Documents

Remedy Instructions and TSB

RCRIT-19V347-9373.pdf 1099.79KB

Download (PDF, 1.05MB)


Defect Notice 573 Report

RCLRPT-19V347-3238.PDF 215.999KB

Download (PDF, 211KB)


Recall Acknowledgement

RCAK-19V347-6585.pdf 245.382KB

Download (PDF, 240KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V347&docType=RCL


 

SaleBestseller No. 1
Left & Right Pair Tailgate Latch Lever, Rear Gate Lock Latch with Striker Bolt for Replace # 15921948 15921949
  • [PREMIUM QUALITY] - TOP quality Tailgate Latch Levers, also known as Rear Door Lock Latch or Trunk Latch. If the tailgate of your vehicle will not stay closed, must be slammed hard to close, or gets stuck and will not open, you may need to replace the door latch
  • [FIT THE FOLLOWING VEHICLE] - 2002-2006 Cadillac Escalade EXT | 2002-2006 Chevy Avalanche 1500 2500 | 1999-2006 Chevy Silverado 1500 2500 3500 | 1999-2006 GMC Sierra 1500 2500 3500 HD;
  • [REPLACE PART #] - Replace GM 15921948 15921949;
  • [DIRECT FIT] - Direct replacement for a proper fit and easy installation, quality materials used, meets or exceeds OEM standards, 100% tested before shipping. Even though it is not a genuine Honda or Acura pump, but it works even better and last longer at a much lower price. Save yourself hundreds of dollars by purchasing a MNJWS product, instead of getting it from a dealer;
  • [BUY WITH CONFIDENCE] - Order from MNJWS, we offer a 12 month warranty, true worry-free shopping experience. If you have any problem, feel free to contact us, our professional mechanic will sort things out for you;
Bestseller No. 2
T1A Tailgate Handle and Bezel Replacement for 1999-2007 Chevy Silverado and GMC Sierra, Rod Clips Included, Also Fits 1500, 2500, 3500 HD Pickup Truck, Black Color, T1A-15228539 & T1A-15997911
  • Includes 1 exterior rear tailgate handle and 1 matching bezel in OEM textured black finish for Chevrolet Silverado & GMC Sierra pickup trucks
  • Replaces GM and GMC part numbers: 15997911, 15228539, GM1916102, GM1915105, 77488, 15188001, 15228540, 15228541.
  • Fits 1999-2007 Chevrolet Silverado & GMC Sierra tailgates at a fraction of the dealer's price.
  • Stress tested to guarantee long life and to ensure OEM fit, finish & increased rigidity and feel.
  • Every T1A direct fit replacement tail gate handle and bezel is backed by our industry leading 12-month warranty. If you are not 100% satisfied with your purchase, simply take advantage of our No Questions Asked, 30-Day Money Back Guarantee!
Bestseller No. 3
Auto Parts Avenue 15997911, 15228539 Black Chevy Silverado Sierra 99-07 Textured Blk Tail Gate Door Handle with Bezel Set, 99999 Pack
  • Fitment: 1999-2007 Chevy Silverado / GMC Sierra
  • Replacement OEM Part Numbers: 15997911, 15228539
  • Direct Replacement and ensured OE Fitment
  • Does NOT Fit 2007+ New Body Style Models
  • Vehicle Specific fit
Bestseller No. 4
Bestseller No. 5
T1A Tailgate Latch and Striker Bolt Set Replacement for 1999-2006 Chevy Silverado and GMC Sierra, fits Driver and Passenger Sides, Metal, Fits Rear Right and Left Sides
  • Includes 1 pair of rear tailgate latches and bolts for Chevrolet Silverado and GMC Sierra - all metal with steel components.
  • Replaces GM part numbers 15921948 and 15921949
  • Fits 1999-2006 Chevrolet Silverado and GMC Sierra 1500, 2007 1500 Classic Body Styles, and 02-06 Cadillac Escalade EXT and Chevy Avalanche at a fraction of the dealer's price!
  • Stress tested to guarantee secure locking of tailgate latches and to ensure long life and exceptional performance.
  • Every T1A replacement tailgate latch kit is backed by our industry leading 12-month warranty. If you are not 100% satisfied with your purchase, simply take advantage of our No Questions Asked, 30-Day Money Back Guarantee!
Bestseller No. 6
PT Auto Warehouse GM-7523-TGP - Tailgate Latch Assembly - 1 Pair
  • Direct Replacement
  • Includes: 1 Left + 1 Right
SaleBestseller No. 7
Replacement Tailgate Handle Latch & Bezel Trim With Clips - Replaces GM part# 15997911, 15228539, 15228541, 15228540 - Fits Chevrolet Silverado & GMC Sierra 1500, 1500HD, 2500, 2500HD, 3500 Classic
  • REPLACEMENT TAILGATE HANDLE LATCH WITH CLIPS & COVER - allows you to open the tailgate, it can be annoying on a busy day carrying lots of stuff and upon reaching the handle on your truck to open it, bam! Nothing happens. This replacement kit will fix the common tailgate handle issue on your Silverado or Sierra and includes the cover as that usually breaks too upon replacing the handle latch.
  • FITS THE FOLLOWING CHEVY & GMC TRUCKS - 1999 - 2006 Chevrolet Silverado 1500 | 2001 - 2006 Chevrolet Silverado 1500 HD | 2007 Chevrolet Silverado 1500 HD Classic | 2001 - 2006 Chevrolet Silverado 2500 HD | 2001 - 2006 Chevrolet Silverado 3500 | 2007 GMC Sierra 1500 Classic | 1999 - 2004 GMC Sierra 2500 | 2007 GMC Sierra 2500 HD Classic | 2007 GMC Sierra 3500 Classic | & more. See below for full vehicle list.
  • REPLACES PART# 15997911, 15228539, 15228541, 15228540, GM1915105, GM1916102, 15188001, Dorman 77488 - commonly found on popular Chevy Silverado & GMC Sierra truck models with years 99, 00, 01, 02, 03, 04, 05, 06, 07. This replacement handle latch kit manufactured by AA Ignition comes with the bezel cover and the new rod clips pre-installed and can be installed easily with no special tools required.
  • OEM FIT, QUALITY, FINISH - While this is not a genuine GM, Chevrolet, GMC or Dorman part, it is a direct replacement for your 2004 Silverado or 2007 GMC Sierra truck with years 99-06 and 07 and it will appear, fit and work like the factory part. Save time and hundreds of dollars off of dealer prices by replacing the part yourself.
  • LIFETIME WARRANTY - This tailgate handle latch & bezel cover kit comes complete with a lifetime warranty. If the part ever fails on your 01, 02, 03-07 Chevy Silverado and GMC Sierra simply contact us for a replacement. Save time and money by purchasing this part manufactured by AA Ignition and take advantage of this warranty.
SaleBestseller No. 8
FOLCONROAD Pickup Rear Exterior Textured Black Tailgate Door Handle 69090-0C010 for 2000-2006 Toyota Tundra[US Warehouse]
  • OEM Part Number:69090-0C010 690900C010
  • Fits Model and Year: 2000 2001 2002 2003 2004 2005 2006 TOYOTA TUNDRAFf
  • No need to pull from right or left as other mentioned. Added some lube to the tail gate hinges and it opens from the center like original .
  • Stress tested to guarantee long life and to ensure OEM fit, finish & increased rigidity and feel.
  • Easy to install and fast shiping.Easily removed lock from broken one and inserted into new one.
Bestseller No. 9
Driver and Passenger Tailgate Liftgate Latches Levers Replacement for Cadillac GMC Chevrolet Pickup Truck 15921948 15921949
  • High-quality, durable parts
  • Restore the use and convenience of your vehicle's tailgate
  • All components exactly match the originals
  • 1-Year Limited Warranty
Bestseller No. 10
Dade Black Textured Tailgate Liftgate Latch Handle Compatible for 2007-2013 Toyota Tundra 690900C040 69090-0C040
  • Fits OEM Part Number: 69090-0C040, 690900C040.
  • For 2007 2008 2009 2010 2011 2012 2013 Toyota Tundra. (NOTE: Not Fit Models w/ Rear Camera).
  • Position: Rear Tailgate Center Outer Textured Black Door Handle.
  • Stress tested to guarantee long life and to ensure OEM fit, finish & increased rigidity and feel
  • You will get one tailgate handle for Toyota Tundra. One full year of warranty.

Last update on 2019-06-13 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-06-13 / Affiliate links / Images from Amazon Product Advertising API

Leave A Comment

Your email address will not be published. Required fields are marked *

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.