September 12, 2019 NHTSA CAMPAIGN NUMBER: 19E062000
Airbag Modules Did Not Complete Testing
A passenger airbag module that has not completed developmental testing may not perform as designed when deployed in a vehicle crash, increasing the risk of an injury.
NHTSA Campaign Number: 19E062
Manufacturer Chrysler (FCA US LLC)
Components AIR BAGS
Potential Number of Units Affected 26
Summary
Chrysler (FCA US LLC) is recalling certain Mopar replacement passenger airbag modules, part number 68335088AA. The airbag modules did not complete developmental testing.
Remedy
FCA US will notify owners, and dealers will replace the suspect passenger airbag modules with passenger airbag modules that have completed validation testing, free of charge. The recall began September 27, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA’s number for this recall is VA4.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Check if your Vehicle has a Recall
September 2019
Dealer Service Instructions for:
Equipment Safety Recall VA4 / NHTSA 19E-062
Passenger Airbag Module
Subject
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain Passenger Airbags (PABs). Some PABs, part number 68335088AA, intended for 2019 Model Year (LD) Dodge Charger vehicles, were shipped to dealers prior to development testing completion. Suspect PABs without developmental testing completed may not perform as expected when commanded to deploy in a vehicle crash. A PAB that does not perform as expected may increase the risk of injury to a front seat passenger when commanded to deploy in a vehicle crash.
Repair
Replace suspect PAB with the correct PAB.
Parts Information
Replacement airbags can only be ordered through campaignteam@fcagroup.com
Please provide the VIN, Mileage, Dealer Code, and Serial Number of removed airbag. The Supply Chain team will order the replacement airbag.
Parts Return
No parts return required for this campaign.
Dispose of all non-deployed airbags in a manner consistent with state, local, and federal regulations. Refer to the Hazardous Substance Control System for proper disposal.
Special Tools
The following special tools are required to perform this repair:
|
wiTECH micro pod II |
|
Laptop Computer |
|
wiTECH Software |
Service Procedure
A. Replace Passenger Airbag Module
WARNING: To avoid serious or fatal injury on vehicles equipped with airbags, disable the Supplemental Restraint System (SRS) before attempting any steering wheel, steering column, airbag, seat belt tensioner, impact sensor or instrument panel component diagnosis or service. Disconnect and isolate the battery negative (ground) cable, then wait two minutes for the system capacitor to discharge before performing further diagnosis or service. This is the only sure way to disable the SRS.
Failure to take the proper precautions could result in accidental airbag deployment. At no time should any source of electricity be permitted near the inflator on the back of a non-deployed airbag or seat belt tensioner.
When carrying a non-deployed airbag, the trim cover or airbag cushion side of the unit should be pointed away from the body to minimize injury in the event of an accidental deployment.
- Disconnect IBS sensor, if equipped, then isolate the battery negative cable then remove the two Airbag Module fuses from the Power Distribution Center (PDC), see the PDC cover for the fuse locations. Wait two minutes for the system capacitor to discharge before further service (Figure 1).
WARNING: Wait two minutes for the airbag system reserve capacitor to discharge before beginning any airbag system or component service. Failure to do so may result in accidental airbag deployment, personal injury or death.
- Use the following steps to remove the glove box from the instrument panel.
a. Remove the right side instrument panel end cap.
b. Remove right side sill plate (Figure 2).
c. Remove the three pushpins that secure the instrument panel silencer to the instrument panel (Figure 2).
d. Disconnect the harness connector(s) and remove the right side instrument panel silencer (Figure 2).
e. Open the glove box door.
f. Remove the two side screws from the glove box compartment (Figure 3).
g. Remove the six screws from the glove box compartment (Figure 3).
h. Disconnect the wiring harness connectors and remove the glove box compartment.
- Disconnect all of the electrical connectors from the Body Control Module (BCM) receptacles.
- Remove and save the two fasteners at the bottom of the BCM (Figure 4).
- Loosen the top fastener. This fastener only has to be loosened to allow removal of the BCM. It does not need to be completely removed in order to remove the module (Figure 4).
- Pull the module away from the side bulk head and down and remove and save the module.
- Disconnect the electrical connector from the HVAC module, located on the air inlet housing (Figure 5).
NOTE: It is not necessary to fully remove the two front HVAC module retaining screws. The front HVAC module retaining tabs are slotted to aid in module service.
- Release the wire harness connectors from the bracket (Figure 5).
- Loosen the two screws that secure the front of the HVAC module to the air inlet housing (Figure 5).
- Remove the one screw that secures the rear of the HVAC module to the air inlet housing (Figure 5).
- Slide the HVAC module rearward to disengage the module from the two front retaining screws and remove the module.
- Reach through the instrument panel glove box opening to access and disconnect the two instrument panel electrical connectors from the two Passenger Airbag (PAB) initiators (Figure 6).
- Reach through the instrument panel glove box opening to access and remove and save the two screws that secure the PAB lower bracket to the instrument panel structural support (Figure 6).
- Remove and save the four screws that secure the two upper PAB mounting brackets to the U-nuts on each side of the PAB retainer or chute on the underside of the instrument panel cover (Figure 6).
- Remove the PAB module from the instrument panel cover.
WARNING: To avoid personal injury or death, the passenger airbag door must never be painted. Replacement passenger airbag units are serviced with doors in the original colors. Paint may change the way in which the material of the airbag door responds to an airbag deployment. Failure to observe this warning could result in occupant injuries upon airbag deployment.
WARNING: To avoid personal injury or death, use extreme care to prevent any foreign material from entering the passenger airbag, or becoming entrapped between the passenger airbag cushion and the passenger airbag door. Failure to observe this warning could result in occupant injuries upon airbag deployment.
- Carefully position the NEW PAB module into the PAB retainer receptacle.
- Install and tighten the four screws that secure the PAB upper mounting brackets to the U-nuts on the retainer. Tighten the screws to 27 in. lbs. (3 N·m).
- Reach through the instrument panel glove box opening to install and tighten the two screws that secure the PAB lower bracket to the instrument panel structural support. Tighten the screws to 106 in. lbs. (12 N·m).
- Reach through the instrument panel glove box opening to access and connect the two instrument panel wire harness connectors to the two PAB initiators, one at each side of the PAB inflator canister. Be certain the connectors are each fully engaged and locked.
- Position the HVAC module to the air inlet housing and engage the module to the two front retaining screws.
- Loosely install the screw that secures the rear of the HVAC module to the air inlet housing.
- Tighten all the screws that secure the HVAC module to the air inlet housing to 2 N·m (17 in. lbs.).
- Connect the wire harness connector to the HVAC module.
- Secure the wire harness connectors to the bracket.
- Slide the BCM into position so that the top mounting tab on the BCM is properly aligned to the mounting weld stud and the lower mounting tabs slide into their respective mounting weld studs.
- Install the two lower fasteners, and tighten securely.
- Tighten the upper fastener securely.
- Connect the electrical connectors to the BCM receptacles.
- Connect the electrical connectors to the glove box.
- Install the glove box into the instrument panel. Tighten all eight fasteners securely.
- Connect the electrical connectors to the instrument panel silencer.
- Secure the instrument panel silencer to the instrument panel.
- Install the right side sill plate.
- Install the right side instrument panel end cap.
- Do not connect the battery negative cable at this time. Continue with Section B. Supplemental Restraint System (SRS) Verification Test.
B. Supplemental Restraint System (SRS) Verification Test
NOTE: During the following test, the negative battery cable remains disconnected and isolated during steps 1 and 2 of the Supplemental Restraint System (SRS) Verification Test.
NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the latest release level before performing this procedure.
- Connect the wiTECH micro pod II to the vehicle data link connector located under the steering column.
- For vehicles equipped with a keyed ignition switch, turn the ignition switch to the “ON” position and exit the vehicle then continue with Step 4.
- For vehicles equipped with keyless ignition node, check to be certain that nobody is in the vehicle connect the IBS connector then connect the battery negative cable(s) and turn the ignition switch to the “ON” position then continue with Step 5.
- Check to be certain that nobody is in the vehicle, connect the IBS connector then connect the battery negative cable(s).
- Open the wiTECH Diagnostic application.
- Starting at the “Select Tool” screen, select the row/tool for the wiPOD device you are using, then select “Next”.
- Enter your “User id” and “Password”, then select “Finish”.
NOTE: If wiTECH is unable to identify the connected vehicle, click on the Launch DRB III button and use the DRB III Emulator tool.
- Clear all DTC’s in all modules using either the wiTECH or the DRB III mode.
NOTE: Any active Diagnostic Trouble Codes (DTC’s) may require an additional key cycle from “ON” to “OFF” to change DTC status from “active” to “stored”.
- Turn the ignition switch to the “OFF” position for about 15 seconds, and then back to the “ON” position. Observe the airbag indicator in the instrument cluster.
- The airbag indicator in the instrument cluster should illuminate for six to eight seconds, and then go out. This indicates that the SRS is functioning normally and that the repairs are complete. Turn the ignition to the “OFF” position.
- If the airbag indicator fails to light or the light and stays ON, there is still an active SRS fault or malfunction. Refer to the appropriate diagnostic information to diagnose the problem.
- Close the hood and remove the wiTECH micro pod II.
- Return the vehicle to the customer.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
Use the following labor operation number and time allowance:
| Labor Operation Number |
Time Allowance |
|
| Replace Passenger Airbag Module | 08-VA-41-82 | 0.8 hours |
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
VA4/NHTSA 19E-062
YOUR SCHEDULING OPTIONS
- Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
- Visit mopar.com or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall VA4.
IMPORTANT SAFETY RECALL
Passenger Airbag Module
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain Mopar Passenger Airbag modules.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
FCA records indicate that you may have purchased a Passenger Airbag (PAB) for your vehicle [1]. Some PABs, part number 68335088AA, were shipped to dealers prior to development testing completion. Suspect PABs without developmental testing completed may not perform as expected when commanded to deploy in a vehicle crash. A PAB that does not perform as expected may increase the risk of injury to a front seat passenger when commanded to deploy in a vehicle crash.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA will repair your PAB [2] free of charge (parts and labor). To do this, your dealer will replace suspect PABs with the correct PABs. We recommend that you schedule a service appointment to minimize your inconvenience. The estimated repair time is two hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
09/13/2019
New Safety Recall Advanced Communication – VA4
FCA US LLC (FCA US) has announced an equipment safety recall on certain Mopar Passenger Airbag Modules (PAB) (part number 68335088AA) intended for 2019 Model Year (LD) Dodge Charger vehicles.
REASON FOR THIS SAFETY RECALL
Suspect Passenger Airbag Modules (PAB), part number 68335088AA, were shipped to dealers prior to development testing completion. Suspect PABs without developmental testing completed may not perform as expected when commanded to deploy in a vehicle crash. A PAB that does not perform as expected may increase the risk of injury to a front seat passenger when commanded to deploy in a vehicle crash.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace suspect PABs with the correct PABs. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2019.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| MOPAR | AIR BAG | 01/21/2019 – 01/23/2019 |
9 Associated Documents
Recall Quarterly Report #3, 2020-1
RCLQRT-19E062-1063.PDF 211.313KB
Recall Quarterly Report #2, 2019-4
RCLQRT-19E062-8163.PDF 211.233KB
RCLQRT-19E062-8163
Recall Quarterly Report #1, 2019-3
RCLQRT-19E062-7974.PDF 211.133KB
RCLQRT-19E062-7974
Manufacturer Notices(to Dealers,etc) – 09/13/2019 New Safety Recall Advanced Communication – VA4
RCMN-19E062-6132
Remedy Instructions and TSB
RCRIT-19E062-5054.pdf 1148.12KB
RCRIT-19E062-5054
Recall Acknowledgement
RCAK-19E062-5019
Defect Notice 573 Report
RCLRPT-19E062-5960.PDF 213.962KB
RCLRPT-19E062-5960
ISSUED Owner Notification Letter(Part 577)
RCONL-19E062-3545.pdf 369.891KB
RCONL-19E062-3545
Recall Quarterly Report #4, 2020-2
RCLQRT-19E062-2300.PDF 211.418KB
RCLQRT-19E062-2300
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E062&docType=RCL
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- ☑️【ABS/SRS/Engine/Transmission Diagnostic Tool +Battery Voltage Test& AUTOVIN】Wi-Fi one click update +Battery Voltage Test +Auto Vin+Record History; One-click wifi update and free for fixing more bugs; Realtime battery voltage graphing helps to Judge the state of the battery; Auto Vin, facilitate accurate diagnosis and provide useful information; Save the historical diagnosis report, replay the data flow, and provide you with useful parameters to prevent unnecessary repair
- 🔔【One to one Technical feedback and support】 Base on cloud server of launch，the “feedback function” can get the professional guidance of Launch Engineer.An excellent choice for family car owners. No extra paid updates, keep your diagnostic software updated and coverage increased, saving you even more money. 🎁Great Gift Idea For Every Car Owner💡Fast 7.0 Android💡16GB Memory💡5" touch HD screen💡6100mAh Rechargeable Battery
- 🎁【5-Year Warranty &10 Language Free To Use】 Launch CRP123E scan tool supports 10 languages. Choose your native language without encountering any sort of language barrier--English, French, Spanish, German, Russian, Korean, Japanese, Portuguese, Italian, Traditional Chinese. 🚩5 YEARs Warranty 🚩Conact seller to get Free Gift 🚩Fast delivery by Amazon
- 🔔【Easy to Use--Work out of box】+【FOXWELL 2023 New Version】 FOXWELL NT604 Elite scan tool is the 2023 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🍎【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your lovely cars and pinpoint the problem for you, which saves time and money for you. It will t-urn off the warning light for you after you fix the problem, making you to know more about your cars and do your own repair.
- 🥑【2 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100 USD), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🍓【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🥝【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 🎁 Conact Seller to Get Free Gift 🎁 Same Function as LAUNCH CRP123E 🎁 Fast Delivery by Amazon🎁 Lifetime Free Update🎁 5 YEARS Warranty.
- [Engine/ABS/SRS/Transmission Diagnostic Tool]----The crp123 obd2 scanner is perfect balance of power and affordability, providing the ability to view preset, or user defined, live data streams for ENGINE, AT, ABS and SRS data, the ability to graph, record, replay and print data, read and resets codes for engine/abs/srs/transmission system.
- [Full OBDII Functions Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
- [Live Data Graphing + Read/Record/Playback Data stream + Lifetime Free Update] Live Data Graphing ,more intuitive to know your vehicle’s problem. Large size Color Screen; Print Function; Print the diagnose result easily; With user manual and register & update tutorial video uploaded in the link by us, you can look up it anytime by ONE-CLICK. Lifetime free update by windows.
- [Extensive Vehicle Coverage + 9 Languages]----The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes Suzuki, Honda, Mitsubishi, Nissan, Toyota, Mazda, Hyundai, Kia, Subaru, Infiniti, Lexus, Acura, Isuzu, Ford, GM, Chrysler, Benz, BMW, VW, Opel, Volvo, Fiat, Land Rover, Seat, Skoda, Audi, Porsche, Saab, Jaguar and many others. Support 9 different languages.
- 【ABS & SRS Scan Tool 】 Help you diagnose issues with both anti-lock braking system (ABS) and internal airbag system (SRS); test their sensors, valves, or solenoids; and keep track of any threats in real time to prevent unexpected damage with these 2 essential safety systems, which a normal OBD2 scanner cannot do. Compatible with GM, Nissan, Fiat, Benz, Volvo, LandRover, BMW, USAFord.
- 【3 Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this diagnostic tool, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 Quickly tell you the exact cause behind the check engine warning light. This ABS & SRS scan tool is also a fully-featured obd2 code reader; can read/clear engine light codes, show live data, and do I/M readiness test ... to solve emission issues, and help pass smog test for most post-1996 OBD2/CAN vehicles. Plus, it has the now-popular DTC lookup library to save searching repair materials online.
- 【User-Oriented 】 Physically, you will like the feel of this obd2 scanner with the black rubber grip thing all around the outside edge. Durable enough to stand the accidental drop. Thanks to its easily accessible menu, you can operate all functions in minutes, with the press of a few buttons. 3-color LEDs intuitively indicate if everything's good, there's a warning, or there's a serious issue. There’s even an LED integrated into the connector port so you can hook it up in darkness.
- 【Worry-Free Purchase 】 You can update this scan tool through an internet USB to have the latest software for its optimized performance, with no extra costs throughout all its using life. We offer you 1-year quality backup period with 30-day unconditional return & replacement policy. TOPDON offers reliable customer support on Facebook during weekdays. Search “TOPDON Official” on Facebook and contact us via message. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP.
Last update on 2023-01-19 / Affiliate links / Images from Amazon Product Advertising API
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