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NHTSA Campaign Number: 15V290
Component(s): TIRES
Potential Number of Units Affected: 1,771
Manufacturer: Chrysler
(FCA US LLC)
SUMMARY:
Chryser (FCA US LLC) is recalling certain model year 2014-2015 Ram 4500 and 5500 cab chassis trucks manufactured August 20, 2013, to January 27, 2015 and equipped with 6.4L Hemi engines.
The affected vehicles have a maximum governed speed of 106 mph but are fitted with tires that are only rated for a maximum speed of 87 mph.
CONSEQUENCE:
If the vehicle exceeds the tires’ maximum speed rating, the tires may suddenly fail, increasing the risk of a crash.
REMEDY:
Chrysler has notified owners, and dealers will correct the electronic control unit software to limit the vehicle’s speed to 87 mph, free of charge.
The recall began on June 10, 2015.
Owners may contact Chrysler customer service at 1-800-853-1403.
Chrysler’s number for this recall is R17.
NOTES:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
June 2015
Dealer Service Instructions for:
Safety Recall R17/ NHTSA 15V-290 Reprogram Powertrain Control Module
Models
| 2014 – 2015 | (DP) | RAM 4500/5500 Cab Chassis |
NOTE: This recall applies only to the above vehicles equipped with a 6.4L Hemi engine (sales code ESB) and an automatic transmission (sales code DF3) built through January 27, 2015 (MDH SOP through 012707).
| IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement toapply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. |
Subject
The Powertrain Control Module (PCM) software on about 1,700 of the above vehicles may allow the vehicle speed to exceed the speed rating of the tires. Operating the vehicle at speeds above the tire speed rating could cause tire failure and/or a crash without warning.
Repair
The PCM must be reprogrammed with new software.
Parts Information
No parts are required to perform this service procedure.
Parts Return
No parts return required for this campaign.
Special Tools
The following special tools are required to perform this repair:
| wiTECH VCI Pod Kit |
| Laptop Computer |
| wiTECH Software |
Service Procedure
NOTE: The wiTECH scan tool must be used to perform this recall. This procedure must be performed with software release level 15.04 or higher. If the reprogramming for the PCM is aborted or interrupted, repeat the procedure.
Reprogram the Powertrain Control Module (PCM):
- Open the hood. Install a battery charger
and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger voltmeter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH VCI pod to the vehicle data link connector located under the steering column.
- Place the ignition in the “RUN” position.
- Open the wiTECH Diagnostic application.
- Starting at the “Select Tool” screen, select the row/tool for the wiPOD device you are using.
- Enter your “User id” and “Password”, then select “OK”.
- Select the “Next” tab at the bottom of the screen.
- From the “Vehicle View” screen, click on the “PCM” icon.
- From the “PCM View” screen select the “Flash” tab. Compare the “Current ECU Flash Number” with the “New Part Number” listed on the “sort table”. If the “Current ECU Flash Number” is the same as the “New Part Number” continue to Step 17. If the part numbers are not the same, continue with Step 10.
- With the cursor over the desired flash file, click the small green arrow button on the right side of the screen.
- From the “ECU Flash” screen follow the wiTECH screen instructions to complete the flash.
- Once the flash is complete click the “OK” button on the “ECU Flash” screen.
- From the “PCM View” screen, compare the “Current ECU Flash Number” with the “New Part Number” listed on the “sort table”. If the “Current ECU Flash Number” is the same as the “New Part Number” the flash is complete. Continue with Step 14. If the part numbers are not the same, repeat Steps 8 through 13.
- Select “Vehicle View” from the “PCM View” screen.
- From the “All DTC’s” tab, select the “Clear Stored DTC’s” button.
- Select “OK” from the pop-up text box.
NOTE: Any active Diagnostic Trouble Codes (DTC’s) may require an additional key cycle from “ON” to “OFF” to change DTC status from “active” to “stored”.
- Turn the ignition to the “OFF” position, remove the wiPOD and battery charger from the vehicle and then close the hood.
- Return the vehicle to the customer.
Complete Proof of Correction Form for California Residents
This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement Program. Complete a Vehicle Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply it to vehicle owners residing in the state of California for proof that this recall has been performed when they renew the vehicle registration.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by FCA to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the following labor operation number and time allowance:
| Labor Operation Number | Time Allowance | |
|---|---|---|
| Software Update Previously Performed | 18-R1-71-81 | 0.2 hours |
| Reprogram Powertrain Control Module | 18-R1-71-82 | 0.2 hours |
Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
REPROGRAM POWERTRAIN CONTROL MODULE
IMPORTANT SAFETY RECALL
R17 / NHTSA 15V-290
This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Dear: (Name)
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 through 2015 model year RAM 4500/5500 Cab Chassis vehicles.
| The problem is… | The Powertrain Control Module (PCM) software on your vehicle may allow the vehicle speed to exceed the speed rating of the tires. Operating the vehicle at speeds above the tire speed rating could cause tire failure and/or a crash without warning. |
| What your dealer will do… | FCA will repair your vehicle free of charge. To do this, your dealer will reprogram the Powertrain Control Module (PCM). The work will take about ½ hour to complete. However, additional time may be necessary depending on service schedules. |
| What you must do to ensure your safety… | Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a service appointment. Please bring this letter with you to your dealer.
|
| If you need help…
| If you have questions or concerns which your dealer is unable to resolve, please contact the FCA Group Recall Assistance Center at either recalls.mopar.com or 1-800-853-1403. |
| California residents… | The State of California requires the completion of emission recall repairs prior to vehicle registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of Correction Form after the recall service is performed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof that the recall has been performed. |
Please help us update our records by filling out the attached prepaid postcard if any of the conditions listed on the card apply to you or your vehicle. If you have further questions go to recalls.mopar.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov.
We’re sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Services / Field Operations
FCA US LLC
Note to lessors receiving this recall: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
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Chrysler J2534 Application Overview
The Chrysler J2534 System is a combination of the J2534 Application (2010 and newer Model Year Support) and the Chrysler J2534 Flash Application (2009-1996 Model Year Support). J2534 aftermarket users are required and responsible for installing the J2534 device driver provided by the device manufacturer. If you need support installing the device driver software contact the device manufacturer. See the related article “Chrysler J2534 Manual” for additional information. Chrysler J2534 application provides below capabilities:
| New J2534 Application: | |
 | Application Usage and Support |
| |
| |
| |
| |
| The Chrysler J2534 Flash Application: | |
 | Application Usage and Support |
| |
| |
Chrysler Recommended J2534 Devices
For Chrysler recommended J2534 device, see below table.
| J2534 Device | Firmware Version |
| CTC Vehicle Box * | 1.9 |
| UCAN 2 | 1.0 |
| Blue Streak -2534 Global Programmer | 2.10 |
| Actia I+ME Passthru | 2.07 |
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
Chrysler J2534 System Support:
Support for Chrysler J2534 System is available on-line. For more information, please refer to Chrysler J2534 Manual and knowledge base website.
Chrysler J2534 System
PC Requirements for Chrysler J2434 System:
The Chrysler J2534 Application has been verified to work with the following operating systems using open platform PCs or laptops:
• Windows 7 (32-Bit & 64-Bit)
• Windows XP (32-Bit only)
Chrysler J2434 System Release Notes:
Please click here to view the Application Release Notes.
Chrysler J2434 System Download:
For Chrysler J2534 System support, please refer to “Chrysler J2534 Manual“. Get the J2534 system.
Chrysler ECU Flash Availability matrix:
Click Flash Availability–J2534 Application and Flash Availability–Chrysler Diagnostic Application.
Adaptor Requirements:
A harness adaptor is required to update certain vehicles. The following tables list which vehicles / modules require which adaptor. Adaptors can be purchased through the SPX Miller Special Tools program. See SPX Miller Special Tools program for details.
MLR-J2534-MMC required on:
| SBEC III | 1996 – 1997 | SEBRING / AVENGER (FJ) |
| ETAX III | 1996 – 1997 | SEBRING / AVENGER (FJ) |
| SBEC IIIA | 1997 – 1998 | SEBRING / AVENGER (FJ) |
| ETAX IIIA | 1997 – 1998 | SEBRING / AVENGER (FJ) |
| Powertrain | 2001 – 2201 | SEBRING / STRATUS COUPE (ST) |
MLR-J2534-TCM required on:
| ETAX IIIB | 2003 – 2004 | SEBRING / STRATUS SEDAN (JR) |
| ETAX IVA | 2005 – 2006 | LIBERTY (DIESEL) JEEP (KJ) |
Additional Information and Known Issues / Concerns:
If you are reprogramming the 5.9L diesel engine controller on the 1996-2008 Dodge RAM vehicle, it is necessary to also reprogram the VIN after the ECU has been flashed. To write the VIN to the ECU, you may use aftermarket software support, or use an OEM FCA US LLC scan tool (DRBIII or StarSCAN). For more information, see the FCA US LLC Scan Tool Lease Options section.
- 1996-2009 ALL PCMs
If you are REPLACING a PCM or ECM and the vehicle is equipped with a theft deterrent system (Sentry Key), it must be initialized to properly function with the Anti Theft module. You also need to reprogram the VIN when replacing a PCM or ECM. To write the VIN to the ECU and initialize the PCM to work with the theft deterrent system, you may use aftermarket software support, or use an OEM FCA US LLC scan tool (DRBIII or StarSCAN). For more information, see the FCA US LLC Scan Tool Lease Options section.
FCA US LLC Scan Tool Lease Options:
- For 2009 model year vehicles and prior, it may be necessary to use either a DRBIII or a StarSCAN to perform function required after ECU replacement. To lease the DRBIII call 1-586-532-8400 or click here.
- Beginning with 2010 MY, function required to replace an ECU will be supported via the J2534 application.
