April 9, 2020 NHTSA CAMPAIGN NUMBER: 20V208000
Windshield Wipers May Not Operate Properly
Reduced visibility increases the risk of a crash.
NHTSA Campaign Number: 20V208
Manufacturer Chrysler (FCA US LLC)
Components VISIBILITY
Potential Number of Units Affected 425,588
Summary
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500, 1500 Classic and Jeep Compass vehicles. The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
Remedy
Chrysler will notify owners, and dealers will tighten the wiper nuts, free of charge. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W25.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
04/10/2020
New Safety Recall Advanced Communication – W25
FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DS) Ram 1500 Pickup, (DT) Ram 1500 Pickup and (MP) Jeep Compass vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with an improperly formed wiper arm head joint that did not fully form the splines of the head joint on the wiper arm. This can allow the joint to strip and result in the wiper arm failing to operate properly when the system is activated. Prior to complete wiper system failure, the driver may notice that one or both wipers do not clear the windshield properly or that the wipers are not in their proper rest positions. An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to retorque the wiper nuts to the required torque on all affected vehicles. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2020.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
April 2020
Dealer Service Instructions for:
Safety Recall W25 / NHTSA 20V-208 Windshield Wipers
Remedy Available
| 2019-2020 | (DS | Ram 1500 Pickup |
| 2019-2020 | (DT) | Ram 1500 Pickup |
| 2019-2020 | (MP) | Jeep Compass |
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
| IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these |
| vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. |
Subject
The windshield wipers on about 425,500 of the above vehicles may have been built with an improperly formed wiper arm head joint that did not fully form the splines of the head joint on the wiper arm. This can allow the joint to strip and result in the wiper arm failing to operate properly when the system is activated. Prior to complete wiper system failure, the driver may notice that one or both wipers do not clear the windshield properly or that the wipers are not in their proper rest positions. An improperly functioning wiper system may, in certain circumstances, lead to diminished road visibility which can cause a vehicle crash without prior warning.
Repair
Tighten the existing nut an additional 90 degrees (one quarter turn).
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if the vehicle must be held overnight.
Parts Information
No parts are required to perform this service procedure.
Parts Return
No parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
- Open the hood.
- Carefully pry the plastic nut caps (1) off of the nuts on the pivot end of the wiper arms (Figure 1).
Figure 1 – Windshield Wiper Arm Nuts
NOTE: To properly tighten the nuts, one of the following is needed:
- A paint pen to mark the 12 o’clock position on the nut, or
- A torque angle gauge, or
- A torque wrench with the ability to measure torque angle.
- Using one of these methods, tighten both nuts 90 degrees (one quarter turn).
NOTE: Do not loosen or remove the nut or arm, or torque the nut to a specified value. Tighten the nut by adding 90 degrees (one quarter turn) only.
- Verify wipers are functioning properly by running them on low and high speed. If wiper system issues are present after performing the steps above, refer to wiper diagnosis and repair in DealerCONNECT/Service Library.
- Install the plastic nut caps (1) onto the wiper arm pivot nuts (Figure 1).
- Close the hood and return the vehicle to the customer.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
| Labor Operation Number | Time Allowance | |
| Tighten Windshield Wiper Arm Nuts | 23-W2-51-82 | 0.1 hours |
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
This notice applies to your vehicle,
[Model Year and Model] VIN XXXXXXXXXXXXXXXXX W25/NHTSA 20V-208
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
- Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
- Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
QR Code
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall W25.
IMPORTANT SAFETY RECALL
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [20192020 (DS) Ram 1500 Pickup, 2019-2020 (DT) Ram 1500 Pickup, 2019-2020 (MP) Jeep Compass] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The wiper arm on your vehicle [1] may have been built with an improperly formed wiper arm head joint that did not fully form the splines of the head joint on the wiper arm. This can allow the joint to strip and result in the wiper arm failing to operate properly when the system is activated. Prior to complete wiper system failure, the driver may notice that one or both wipers do not clear the windshield properly or that the wipers are not in their proper rest positions. An improperly functioning wiper system may, in certain circumstances, lead to diminished road visibility which can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will tighten the wiper nuts to the required torque. The estimated repair time is thirty minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| JEEP | COMPASS | 2019-2020 |
| RAM | 1500 | 2019-2020 |
11 Associated Documents
Recall 573 Report
RCLRPT-20V208-9834.PDF 215.581KB
RCLRPT-20V208-9834Remedy Instructions and TSB
RCRIT-20V208-7286.pdf 875.92KB
RCRIT-20V208-7286Manufacturer Notices(to Dealers,etc) - Safety Recall Announcement - Safety recall on certain 2019 and 2020 Model Year (DS) Ram 1500 Pickup, (DT) Ram 1500 Pickup and (MP) Jeep Compass vehicles
RCMN-20V208-8535Owner Notification Letter(Part 577) (W25)
RCONL-20V208-1813.pdf 516.719KB
RCONL-20V208-1813Recall Quarterly Report #1, 2020-2
RCLQRT-20V208-9654.PDF 211.153KB
RCLQRT-20V208-9654Owner Notification Letter(Part 577) - (already remedied) (W25)
RCONL-20V208-7358.pdf 516.706KB
RCONL-20V208-7358Defect Notice 573 Report
RCLRPT-20V208-9877.PDF 215.582KB
RCLRPT-20V208-9877Recall Acknowledgement
RCAK-20V208-1574.pdf 244.183KB
RCAK-20V208-1574Recall Quarterly Report #3, 2020-4
RCLQRT-20V208-1255.PDF 211.356KB
RCLQRT-20V208-1255Recall Quarterly Report #2, 2020-3
RCLQRT-20V208-0883.PDF 211.262KB
RCLQRT-20V208-0883ISSUED Renotification Notice
RCRN-20V208-5221.pdf 137.955KB
RCRN-20V208-5221Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V208&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
- Exclusive fx dual rubber resists heat and ozone deterioration and proven to last up to 40% longer than other premium wiper blades
- Patented beam design with shielded connector optimizes visibility even under extreme weather conditions
- Exclusive tension spring arcing technology creates a fit that’s custom-contoured to the curvature of each side of the windshield
- Flexible asymmetric spoiler distributes uniform downward force along the entire blade to hold it firmly to the windshield at higher speeds
- 【Easy And Quick Installation】：Fit for U/J hook(9*3 & 9*4) wiper arm. Easy installation and perfect fit, no need for awkward adapters.install in seconds，All-weather performance is guaranteed for more than 6 months.
- Fit Type: The all-seasons wiper blade set 22" + 22", OEM quality and easy to install,fit J-Hook wiper arms.
- 【0 Streak Wiping】Dual high tenacity memory spring steel sheet, coupled with an asymmetrical wind spoiler, deliver uniform pressure distribution and better windshield contact,without leaving any gaps while the wiper working.
- 【Performance】: Aerodynamic design significantly reduces drag, noise, and wind lift. Bracketless design helps prevent snow and ice buildup. Tested to ensure trouble-free installation and performance. (please see description for full fitment details, and study the pictures carefully to make sure this is the correct style wiper for your application)
- ★ CUSTOMER-SUPER SERVICE ★: AUTOBOO Provide 60 days with NO REASON return policy; 12 months life warranty; professional customer care team with 7 X 24 hours online service
- Long lasting durability defined by a galvanized steel frame that prevents rust and corrosion
- All natural squeegee rubber resists cracking, splitting and tearing caused by heat, cold, windshield wiper fluid and salt
- High quality traditional blade that meets or exceeds all original equipment manufacturers' standards
- Quick and easy to install with pre-installed small j-hook adapter and contains multi-adapter for side pin, large j-hook and bayonet wiper blade arms
- Provides a smooth, clean, streak-free wipe by using embedded friction reducers and multiple pressure points
- 【FITMENT】: Replacement for 2009-2018 Dodge Ram 1500 / 2500 / 3500 / 4500; J-Hook 100% fitment guaranteed.
- 【REPLACEMENT】: RAIN-X 5079279-2 / AERO-J2222 / AERO-22-22 / AERO-G1-2222 / MICHELIN 3722 / WLJH2222OEM
- 【NATURAL RUBBER】: AAA level Natural rubber squeegee resists cracking caused by heat, cold, windshield wiper fluid and salt; quieter operation keeps you focused on driving your car
- 【SEIKO MANUFACTURING】: The galvanized steel frame prevents rust and corrosion - Extend the life of the windshield wiper blade. Multiple press points wiper design perfectly fits the windshield
- ★ WORRY-FREE SHOPPING ★: OTUAYAUTO Product provide 12-month warranty. Includes 22 Inch wiper blade x 2; please check the part number before purchasing to ensure fitment
- 【REPLACEMENT MODEL】Replacement for 2002-2008 Dodge Ram 1500 / 2500 / 3500 / 4500. Replacement part: Rain-X 5079280-2 / AERO-J2424 / AERO-24-24 / AERO-G1-2424 / MICHELIN 3724. 100% fitment guaranteed.
- 【PERFORMANCE FIRST】OTUAYAUTO wiper blade has superior quality and elegant appearance. It passed millions of times tests to achieve world class results. Master craftsmanship makes it the most trustworthy wiper blade.
- 【ZERO STREAK WIPING】Heavy-duty steel frame for added strength. 304 Stainless Steel enhances the wiper down-force accuracy by 50%, without leaving any gaps while the windshield wiper working. Resist snow and ice buildup, superior performance in rain & snow.
- 【EASY INSTALLTION】Easy to install and no special tools required, direct replacement for a proper fitment, one step installation and high reliability. It works as well as the original and lasts longer. Even easy for women and new drivers.
- 【WHAT YOU WILL GET】2 x OEM quality front wiper blades, 10 x wiper attachments and 1 x instructions are included in the package. Besides, you will also get 1 year money back guarantee, true hassle-free shopping experience.
- WIPER RUBBER USED ON TRAINS, SHIPS & AIRCRAFT – Our Beam Force XTREME wiper blades are fitted with Japanese ‘FUKOKU’ rubber used on wiper blades for trains, ships and aircraft - a brand of rubber universally recognized for ultimate visibility and safety.
- SECUREST J-HOOK CONNECTION AVAILABLE – Unlike standard J-Hook or multi-adapter wiper blades, our DirectFit™ adapters are mounted directly onto the frame of the blade and will NOT loosen over time when installed properly.
- CHOOSING A BEAM TYPE BLADE – Beam blades have very few moving parts that allow it to last much longer vs. conventional blades. Tension springs inside the frame offer infinite pressure points for evenly distributed aerodynamic pressure along the entire curvature of the windshield for quiet & complete wipes.
- CREATING LASTING IMPRESSIONS NATIONWIDE – From the first wipe to the last one, longevity is at the core of every Beam Force XTREME wiper blade, which is why so many of our first-time customers become repeat buyers!
- REGRET FREE 6 MONTH WARRANTY – Our Beam Force XTREME wiper blades have been meticulously developed to win customers for life - we hope our 6 Month Warranty commitment and friendly family-run customer support reflect that.
- Complete replacement - this assembly includes both the windshield wiper motor and the transmission/linkage as a unit
- Time-saving solution - replacing entire assembly in one job reduces labor time and ensures accurate reassembly
- Cost-effective solution - offers original equipment fit and function at a competitive price
- Trustworthy quality - backed by a team of designers and engineers in the United States
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- Smart Hinge joints allow the wiper to grip windshield securely across entire blade
- Patented Smart Hinge cover protects blade from getting clogged with snow, ice and debris
- Blade ends have independent suspension to adjust to your windshield’s shape, ensuring secure grip to ends of blade
- EZ-Lok connector system for quick replacement
- Independent tests show after 300,000 wipe cycles Michelin Stealth Ultra wipers outperform all industry competitors
- Direct replacement - this windshield wiper arm is designed to match the fit and function of the original arm on specified vehicles
- Restores functionality - reliable replacement for an original wiper arm that has failed due to spring wear, snow damage, or metal fatigue
- Durable construction - this part is made from quality materials to ensure reliable performance and long service life
- Trustworthy quality - backed by team of product experts in the United States and more than a century of automotive experience
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- This wiper blades set for 2019 Ram 1500 contains a 24" Trico windshield wiper for your Driver Side + a 24" Trico windshield wiper for your Passenger Side
- Our exclusive ultra-thick WiperBladesUSA MicroFiber Interior Car Cloth is designed specifically to clean the inside of your windshield to remove pollen, dust, dirt, fingerprints & moisture so that you can always Drive Clear. It works great on mirrors, touch screens & gauges too
- REQUIRED: For Proper Installation: Use our Step-by-Step easy instructions (with video) for installing these Trico Standard Steel wipers on your 2019 Ram 1500 are included. Save money! You CAN install them yourself!
- Standard wipers are good economical traditional wipers for non-icy and non-freezing conditions.
Last update on 2022-01-27 / Affiliate links / Images from Amazon Product Advertising API
