Campaign W48 – Power Transfer Unit Input Splines – Two-Speed Power Transfer Units (PTU)

SEOCONTENT-START

Safety Recall W48 – PTU Input Spline – Equipment Page 6
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record recall service completions and provide dealer
payments.
Use the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
Inspect DTCM/EPB Software Levels 18-W4-81-81 0.2 hours
Inspect DTCM/EPB Software Level
and Reprogram DTCM and EPB with 18-W4-81-82 0.3 hours
New Software
Exchange PTU Unit 18-W4-81-50 0.0 hours
Related
Handling Charge for PTU Exchange 95-21-41-50 $5
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Completion Reporting and Reimbursement
Dealer Notification
Safety Recall W48 – PTU Input Spline – Equipment Page 7
All involved vehicle owners known to FCA are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
Owner Notification and Service Scheduling
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
Additional Information
W48/NHTSA 20E-037
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com or
download the Mopar Owner’s
Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall W48.
IMPORTANT SAFETY RECALL
PTU Input Spline
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain Power
Transfer Units (PTUs).
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
FCA records indicate that you may have purchased a Power Transfer Unit (PTU) for your
vehicle [1]. Some PTUs (part numbers 68090605AJ, 68090605AK, 68090605AL 68282447AA,
68282447AB, 68282447AC, 68307403AA, and 68307403AB) may have been built to allow
movement in the PTU between the differential input splines and the transmission output shaft.
This condition may result in the teeth of the input splines wearing off, which may eventually
cause a loss of engagement between the transmission and the differential inside the PTU. If this
occurs, torque cannot be transferred between the front wheels and the transmission, which will
result in a loss of motive power while the vehicle is in motion and a loss of the PARK function
while stationary. A loss of motive power or PARK function can cause a vehicle crash
without prior warning and/or injury to others outside the vehicle.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will exchange your PTU, or repair your vehicle with new PTU installed [2] free of
charge (parts and labor). To do this, your dealer will reprogram the Drive Train Control Module
and the Electric Park Brake if the PTU has been installed. If the subject part is not installed in a
vehicle, it will be exchanged with a new part. We recommend that you schedule a service
appointment to minimize your inconvenience. Please bring the uninstalled PTU that you
purchased, or the vehicle with new PTU installed, and this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

***********************************************************************************************************

W48/NHTSA 20E-037
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
3. Visit recalls.mopar.com or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall W48.
IMPORTANT SAFETY RECALL
PTU Input Spline
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain Power Transfer Units (PTUs).
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
FCA records indicate that you may have purchased a Power Transfer Unit (PTU) for your vehicle [1]. Some PTUs (part numbers 68090605AJ, 68090605AK, 68090605AL 68282447AA, 68282447AB, 68282447AC, 68307403AA, and 68307403AB) may have been built to allow movement in the PTU between the differential input splines and the transmission output shaft. This condition may result in the teeth of the input splines wearing off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, torque cannot be transferred between the front wheels and the transmission, which will result in a loss of motive power while the vehicle is in motion and a loss of the PARK function while stationary. A loss of motive power or PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will exchange your PTU, or repair your vehicle with new PTU installed [2] free of charge (parts and labor). To do this, your dealer will reprogram the Drive Train Control Module and the Electric Park Brake if the PTU has been installed. If the subject part is not installed in a vehicle, it will be exchanged with a new part. We recommend that you schedule a service appointment to minimize your inconvenience. Please bring the uninstalled PTU that you purchased, or the vehicle with new PTU installed, and this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

***********************************************************************************************************

06/12/2020
_____________________________________________________________________
New Safety Recall Advanced Communication – W48
FCA US LLC (FCA US) has announced an equipment safety recall on some Power
Transfer Units (PTUs) (part numbers 68090605AJ, 68090605AK, 68090605AL
68282447AA, 68282447AB, 68282447AC, 68307403AA, and 68307403AB).
REASON FOR THIS SAFETY RECALL
Some Power Transfer Units (part numbers 68090605AJ, 68090605AK, 68090605AL
68282447AA, 68282447AB, 68282447AC, 68307403AA, and 68307403AB) may have
been built to allow movement in the PTU between the differential input splines and the
transmission output shaft. This condition may result in the teeth of the input splines
wearing off, which may eventually cause a loss of engagement between the
transmission and the differential inside the PTU. If this occurs, torque cannot be
transferred between the front wheels and the transmission, which will result in a loss of
motive power while the vehicle is in motion and a loss of the PARK function while
stationary. A loss of motive power or PARK function can cause a vehicle crash without
prior warning and/or injury to others outside the vehicle.
SERVICE ACTION
FCA US will conduct a Voluntary Safety Recall to reprogram any affected vehicles with
software for the Drive Train Control Module (DTCM) and the Electric Park Brake (EPB)
that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in
PARK by activating the electric park brake if a failed input spline occurs. If the subject
part is not installed in a vehicle, it will be exchanged with a new part. Dealers will be
notified of the launch of this safety recall by way of established communication
methods. This recall is estimated to launch in 3rd Quarter of 2020.
We ask that you please take the time to ensure that your personnel are aware of this
communication and are prepared to execute a customer friendly process for inquiries
regarding involved vehicles.
Customer Services Field Operations
FCA US LLC

SEOCONTENT-END