Safety Recall W37 / NHTSA 20V-191 VP4 Radio Software – 2019-2020 Chrysler Pacifica

April 2, 2020 NHTSA CAMPAIGN NUMBER: 20V191000

Rearview Image Can Remain on Display/FMVSS 111

The lingering rearview image can distract the driver, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V191

Manufacturer Chrysler (FCA US LLC)

Components BACK OVER PREVENTION

Potential Number of Units Affected 318,537

 

Summary

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4″ or 12″ radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rearview Mirrors.”

 

Remedy

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is W30-W37.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Revision 2 May 2020

Dealer Service Instructions for:

Safety Recall W37 / NHTSA 20V-191 VP4 Radio Software

 

NOTE: Added NEW information on pages 4, 5, 8, 10 and 11

 

Remedy Available

2019 – 2020 (RU) Chrysler Pacifica

 

 

NOTE:  This recall applies only to the above vehicles equipped with an 8.4” radio display (sales code RFL).

 

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

 

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The radio on about 21,002 of the above vehicles may be equipped with a radio that may allow for the rear view camera to be displayed longer than the time allowed per FMVSS No. 111.

The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 111, Rear Visibility, S6.2.4 Linger time requires that “The rearview image meeting the requirements of S6.2.1 and S6.2.2 shall not be displayed after the backing event has ended.” S4. Definitions, “Backing event” is defined as “an amount of time which starts when the vehicle’s direction selector is placed in reverse, and ends when the vehicle forward motion reaches a continuous duration of 10 seconds.” In certain situations, the rearview image in suspect vehicles will linger until a drive cycle ends, which can be longer than 10 seconds. If the rearview image is displayed after the backing event has ended, a driver may be distracted by the image which can cause a vehicle crash without prior warning.

 

Repair

The radio software will need to be inspected and if required updated on all of the above-mentioned vehicles.

 

Parts Information

No parts are required to perform this service procedure.

 

Parts Return

No parts return required for this campaign.

 

Special Tools

The following special tools is required to perform this repair:

  • NPN
wiTECH micro pod II
  • NPN
Laptop Computer
  • NPN
wiTECH Software
  • NPN
USB Flash Drives (8 GB or larger)

 

Service Procedure

A. Inspect the radio software version

 

  1. Turn the ignition to the “RUN” position.

 

  1. Turn the radio to the “ON” position.

 

  1. Press and hold the two lower corners of the radio display screen simultaneously until the “Dealer Mode” screen appears,  approximately seven seconds, and then release the buttons.

 

  1. Select “Radio Part Information”.

 

  1. Is the radioApplication Version4, MR28.3, or MR28.32 for 8.4” radio and NR28.1, LR30.21, LR30.22, and LR33.3 for 12” radio? (Figure 1).

 

  • NO – The radio software is current. No further action required.

 

NOTE: Uconnect website might indicate a software update is available for radio’s that have software IR22.6 or lower, if it does do not update the software.  

 

  • YES – There is radio software update available. Please continue to section  Software Download

 

Figure 1 – Application Version Display

 

NOTE: Before software reflash, please enter the Dealer Mode ->Connectivity screen verify MSISDN and ICCID numbers. If those 2 fields are blank, do NOT proceed with the software reflash process, order a replacement. Replace radio under warranty, use Inspect LOP to close recall (Figure 2 and 3).

 

Figure 2 – MSISDN Information

 

Figure 3 – ICCID Information

 

 

B. Software Download

 

  1. To download the Software Update to a USB Flash Drive it must:

 

 

  • The flash drive must not contain any files (including documents, music, or pictures).

 

  1. Plug the flash drive into the computer and make sure it is active and ready to Record the name of the USB flash drive and the drive location.

 

  1. Format the USB flash drive (FAT32).

 

  1. Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that there are no conflicting files that may interrupt the software update process.

 

  1. Leave the USB Flash drive in the computer and proceed to the next step.

 

  1. Go to Dealer CONNECT.

 

  1. Select the “Service” tab.

 

  1. Select Uconnect” from the Uconnect Command Center.

 

  1. Select Uconnect Dealer Software Downloads”.

 

NOTE: If a security message appears ‘Do you want to view only the web page content that was delivered securely?” select “NO” and continue (Figure 4).

 

  1. Enter the VIN into Dealer Update ePortal and select “Go”.

 

  1. Select Software Release ID.

 

Figure 4 – Security Warning

 

  1. Select the “MAC” operating system (OS) only (Figure 5).

 

NOTE: Be sure to download the file to your designated folder before extracting the zip file to the blank USB flash drive.

 

  1. Select the download directly to your browser.

 

  1. Select the downloaded file and extract the file to the jump drive record the campaign number on the jump drive.

 

  1. Safely remove the jump drive from your computer.  

 

Figure 5 – Operating System Selection

 

A blank USB flash drive will be needed for each radio update; additional updates cannot be on the same USB flash drive.

 

Unzip all the files to the root folder of USB flash drive. Files should not be within a zip folder. 

 

NOTE: The jump drive should look like (Figure 6).

 

Figure 6 – Jump Drive Mapping

 

  1. Proceed to update the radio software file on the vehicle in section C. Radio Software Update.

 

C. Radio Software Update

 

  1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts.  Do not allow the charger to time out during the meter may not be sufficiently accurate.  Voltages outside of the specified  flash process.  Set the battery charger timer (if so equipped) to continuous charge.

 

NOTE:  Use an accurate stand-alone voltmeter.  The battery charger volt range will cause an unsuccessful flash.  If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.

 

CAUTION: Make sure no other device is plugged into any of the USB ports while performing the software update. If other devices are connected to the USB ports during the software update, it may cause failure to the files to be loaded which may cause radio damage and will need to be replaced. 

 

  1. Remove all devices (SD, USB, and AUX) from the media hub.

 

  1. Insert the USB flash drive containing the downloaded software into the vehicle USB port.

 

  1. Turn the ignition to the “ON” position.

 

  1. Turn the radio to the “ON“ position.

 

  1. If the current version” and “Update To” are the same Press “OK” and  remove the USB flash drive (Figure 7).

 

Figure 7 – Update Screen

 

NOTE: The software update screen may take up to a minute before it is displayed. If the software update is not displayed, cycle the ignition to the “OFF” position and then to the “RUN” position.

 

  1. If the screen displays “Cannot Update Software” the USB flash drive was not set up correctly. Use a top name brand USB and create a new flash drive and start the update again (Figure 8).

 

Figure 8 – Software Not Compatible

 

NOTE: If you receive an Error 01 message, verify the USB was created properly. If error persists reformat the drive and begin again.

 

  1. Select the ‘Update Now” button (Figure 9).

 

Figure 9 – Software Selection

 

NOTE: Do not turn off the ignition or remove the USB until you see the update NOT available screen

 

  1. Updating screen will be displayed (Figure 10).

 

Figure 10 – Updating Screen

 

  1. The radio will reboot and the update will begin. The update should only take 20 minutes, the timer on the screen may display the incorrect time remaining (Figure 11).

 

Note: If the radio update fails along the way you may receive an Error message on the screen; DO NOT remove the USB at this time. The radio will roll back to the previous software level and attempt the radio update up to three times. Please allow up to 15 minutes for the rollback to occur Figure 11 Software Update Progress before the update retries.

 

  1. After the update has completed, the radio will shut down. With the USB flash drive still inserted in the USB port. If the radio has been updated correctly, the screen will be displayed. Press “OK” and remove the USB flash drive (Figure 12).

 

NOTE: The vehicle may require a 40-minute sleep cycle to return to full functionality.

 

  1. Start a wiTECH session and clear fault codes.

 

Figure 12 – Software Updated Screen

 

NOTE: After performing the radio update, the radio display screen may have a ghost image that will not clear, even after turning off the ignition. This ghost image may appear on any radio screens selected. Do not replace the radio for this concern. Other features that may be unavailable would include apps, performance or off-road pages, and connectivity. Turn the vehicle off and allow the radio and vehicle to enter a full power down cycle.

A full power down cycle may take between 45 to 60 minutes.

 

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab.   Claims paid will be used by FCA to record recall service completions and provide dealer payments.

Use the following labor operation numbers and time allowances:

Labor Operation
Number
Time
Allowance
Inspect radio software 18-W3-71-81 0.2 hours
Inspect and reprogram radio software (UAV Radio) 18-W3-71-82 0.4 hours
Inspect and reprogram radio software (UCV Radio) 18-W3-71-83 0.4 hours
Inspect and reprogram radio software (UAR Radio) 18-W3-71-84 0.4 hours
Inspect and reprogram radio software (UCR Radio) 18-W3-71-85 0.4 hours
Related Operation
Create USB Jump Drive from Uconnect UAV Vehicles (One Time Only) 18-W3-71-50 0.2 hours
Create USB Jump Drive from Uconnect UCV Vehicles (One Time Only) 18-W3-71-51 0.2 hours
Create USB Jump Drive from Uconnect UAR Vehicles (One Time Only) 18-W3-71-52 0.2 hours
Create USB Jump Drive from Uconnect UCR Vehicles (One Time Only) 18-W3-71-53 0.2 hours

 

NOTE:  See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

 

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

 

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail.  They are requested to schedule appointments for this service with their dealers.  A generic copy of the owner letter is attached.

 

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles.  The owner’s name, address and phone number are listed if known.  Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the “Service” tab and then click on “Global Recall System.”  Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states.  Use of this information is permitted for this recall only and is strictly prohibited from all other use.

 

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC


This notice applies to your vehicle,

 [Model Year and Model]  VIN XXXXXXXXXXXXXXXXX W37/NHTSA 20V-191

 

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

 

  1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 
  1. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 
  1. Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

 

QR Code

 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

 

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall W37.


IMPORTANT SAFETY RECALL

VP4 Radio Software

 

Dear [Name],

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

FCA US has decided that certain [2019 – 2020 Model Year (RU) Chrysler Pacifica] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No.111, Rear Visibility.

 

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

 

WHY DOES MY VEHICLE NEED REPAIRS?

The radio in your vehicle [1]   may under certain circumstances, continue to display the rearview image until a drive cycle ends. If the rearview image is displayed after the backing event has ended, a driver may be distracted by repeatedly and/or continuously shifting attention in attempt(s) to cancel the image which can cause a vehicle crash without prior warning.

 

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA US will repair your vehicle [2] free of charge (parts and labor).  To do this you have two options.  First, you can take your vehicle to your dealer and your dealer will reprogram the radio with updated software. Second, your vehicle’s radio software can be reprogramed remotely using Firmware Over The Air (FOTA) technology which will become available starting in May or sooner.

 

For more information: Visit https://www.youtube.com/watch?v=ZNad3kwXeBA for details on how to update your radio.  By selecting the remote FOTA technology option to update your radio software, a visit to your dealership will not be necessary. When prompted, simply select “Update Now” on your radio display to update the software at your convenience.

YouTube video

 

If you would like to have your dealer perform the repair, the estimated repair time is about a half hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

 

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

 

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC


Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

 

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

 


This notice applies to your vehicle,

 [Model Year and Model]  VIN XXXXXXXXXXXXXXXXX W37/NHTSA 20V-191

 

LOGO

VEHICLE PICTURE

FOR RECALL QUESTIONS

 

  1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership

 

  1. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm if there are any recall repairs which must be performed on your vehicle.

 

  1. Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

 

QR Code

 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

 

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall W37.

 

IMPORTANT SAFETY RECALL

VP4 Radio Software

Dear [Name],

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

FCA US has decided that certain [2019 – 2020 Model Year (RU) Chrysler Pacifica] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No.111, Rear Visibility.

 

RECALL DESCRIPTION

The radio in your vehicle [1]   may under certain circumstances, continue to display the rearview image until a drive cycle ends. If the rearview image is displayed after the backing event has ended, a driver may be distracted by repeatedly and/or continuously shifting attention in attempt(s) to cancel the image which can cause a vehicle crash without prior warning.

 

YOUR VEHICLE HAS ALREADY BEEN REMEDIED

According to our service records, your vehicle’s radio software was programmed during the manufacturing process. Therefore, your vehicle has been remedied and this safety recall does not need to be performed.

 

This notification is provided for your records only. There is nothing more that you need to do.

 

WHAT IF I HAVE QUESTIONS REGARDING THIS RECALL?

If you believe the software in your vehicle [2] has not been installed or have questions or concerns which your dealer is unable to resolve, please contact the FCA Group Recall Assistance Center at either fcarecalls.com or 1 800-853-1403.

 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

 

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC

 

 

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

 

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

 


04/03/2020

New Safety Recall Advanced Communication – W37

FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (RU) Chrysler Pacifica vehicles equipped with an 8.4” radio display.  

 

REASON FOR THIS SAFETY RECALL

Some of the above vehicles were built with an 8.4″ radio display which may under certain circumstances, continue to display the rearview image until a drive cycle ends. If the rearview image is displayed after the backing event has ended, a driver may be distracted by repeatedly and/or continuously shifting attention in attempt(s) to cancel the image which can cause a vehicle crash without prior warning.

 

The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.111, Rear Visibility, S6.2.4 Linger time requires that “The rearview image meeting the requirements of S6.2.1 and S6.2.2 shall not be displayed after the backing event has ended.” S4. Definitions, “Backing event” is defined as “an amount of time which starts when the vehicle’s direction selector is placed in reverse, and ends when the vehicle forward motion reaches a continuous duration of 10 seconds.” In certain situations, the rearview image in suspect vehicles will linger until a drive cycle ends, which can be longer than 10 seconds.

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall to reprogram the suspect radios with updated software. Dealers will be notified of the launch of this safety recall by way of established communication methods.  This recall is estimated to launch in 2nd Quarter of 2020.

 

We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.

 

Customer Services Field Operations

FCA US LLC

 


FCA US LLC Remedy Part Numbers
W30-37 VP4R Rear View Camera Non-Compliance
Submitted on April 2, 2020
Amended on September 24, 2020

 

RADIO PART NUMBERS BY MODEL AND MODEL YEAR

Model Model Year Part Numbers
Jeep Renegade 2019 68461692AA
2020 68461692AA
Ram 2500/3500 2019 68422051AA 68422046AD
2020 68422046AD
Ram

1500

2019 68429166AB 68429169AE
2020 68429166AB 68429169AE
Jeep Wrangler 2019 68497060AA
2020 68497060AA
Jeep Gladiator 2020 68417861AH
Dodge

Challenger

2019 68461740AE 68461747AE
Jeep Cherokee 2020 68461732AA
Chrysler Pacifica 2019 68461774AA 68461768AA
2020 68461774AA 68461768AA
Dodge Durango 2019 68461777AB
2020 68461777AB
Jeep Grand Cherokee 2019 68461750AA 68461757AA
2020 68461750AA

 


FCA US LLC Recall Part Numbers
W30-37 VP4R Rear View Camera Non-Compliance
Submitted on April 2, 2020
Amended on September 24, 2020

 

RADIO PART NUMBERS BY MODEL AND MODEL YEAR

Model Model Year Part Numbers
Jeep Renegade 2019 68440837AA
2020 68440837AA
Ram 2500/3500 2019 68381424AE 68381424AF 68378392AE 68422046AA
2020 68422046AA 68422046AC
Ram

1500

2019 68307655AJ 68317978AJ
2020 68307655AJ 68317978AJ 68429169AB 68429169AD
Jeep Wrangler 2019 68429173AB
2020 68429173AB
Jeep Gladiator 2020 68417861AG
Dodge

Challenger

2019 68448519AB 68422252AA
Jeep Cherokee 2020 68429185AC
Chrysler Pacifica 2019 68429201AB 68429204AB
2020 68429201AB 68429201AC 68429204AB 68429204AC
Dodge Durango 2019 68429210AB 68429210AD
2020 68429210AB 68429210AD
Jeep Grand Cherokee 2019 68429214AB 68429221AB
2020 68429215AB

 


73 Associated Documents

Remedy Instructions and TSB

RCRIT-20V191-3845.pdf 1430.657KB

RCRIT-20V191-3845

 


Remedy Instructions and TSB

RCRIT-20V191-5715.pdf 1426.348KB

RCRIT-20V191-5715

 


Remedy Instructions and TSB

RCRIT-20V191-6288.pdf 1430.708KB

RCRIT-20V191-6288

 


Remedy Instructions and TSB

RCRIT-20V191-6955.pdf 1430.408KB

RCRIT-20V191-6955

 


Remedy Instructions and TSB

RCRIT-20V191-1017.pdf 1431.919KB

RCRIT-20V191-1017

 


Remedy Instructions and TSB

RCRIT-20V191-3960.pdf 1431.722KB

RCRIT-20V191-3960

 


Remedy Instructions and TSB

RCRIT-20V191-3695.pdf 1430.942KB

RCRIT-20V191-3695

 


Remedy Instructions and TSB

RCRIT-20V191-9629.pdf 1431.145KB

RCRIT-20V191-9629

 


Manufacturer Notices(to Dealers,etc) – Notice re FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (WK) Jeep® Grand Cherokee equipped with an 8.4” radio display

RCMN-20V191-7803.pdf 199.696KB

RCMN-20V191-7803

 


Remedy Instructions and TSB

RCRIT-20V191-3223.pdf 1431.441KB

RCRIT-20V191-3223

 


Remedy Instructions and TSB

RCRIT-20V191-6801.pdf 1430.982KB

RCRIT-20V191-6801

 


Remedy Instructions and TSB

RCRIT-20V191-4117.pdf 1432.286KB

RCRIT-20V191-4117

 


Remedy Instructions and TSB

RCRIT-20V191-4613.pdf 1431.608KB

RCRIT-20V191-4613

 


Remedy Instructions and TSB

RCRIT-20V191-7598.pdf 1431.359KB

RCRIT-20V191-7598

 


Manufacturer Notices(to Dealers,etc) – Notice re FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (RU) Chrysler Pacifica vehicles equipped with an 8.4” radio display.

RCMN-20V191-6651.pdf 198.451KB

RCMN-20V191-6651

 


Remedy Instructions and TSB

RCRIT-20V191-4190.pdf 1431.115KB

RCRIT-20V191-4190

 


Remedy Instructions and TSB

RCRIT-20V191-3188.pdf 1432.598KB

RCRIT-20V191-3188

 


Remedy Instructions and TSB

RCRIT-20V191-4649.pdf 1426.722KB

RCRIT-20V191-4649

 


Remedy Instructions and TSB – VP4 Radio Software Remedy Available (W32)

RCRIT-20V191-7724.pdf 1431.151KB

RCRIT-20V191-7724

 


Remedy Instructions and TSB – VP4 Radio Software Update (W30)

RCRIT-20V191-5808.pdf 1431.691KB

RCRIT-20V191-5808

 


Remedy Instructions and TSB n- VP4 Radio Software Update

RCRIT-20V191-9911.pdf 1430.818KB

RCRIT-20V191-9911

 


Remedy Instructions and TSB

RCRIT-20V191-2820.pdf 1545.504KB

RCRIT-20V191-2820

 


Remedy Instructions and TSB

RCRIT-20V191-9993.pdf 1544.749KB

RCRIT-20V191-9993

 


Remedy Instructions and TSB – VP4 Radio Software: Revision #2

RCRIT-20V191-5072.pdf 1546.324KB

RCRIT-20V191-5072

 


Remedy Instructions and TSB

RCRIT-20V191-4997.pdf 1545.924KB

RCRIT-20V191-4997

 


Remedy Instructions and TSB

RCRIT-20V191-9841.pdf 1545.231KB

RCRIT-20V191-9841

 


Remedy Instructions and TSB – VP4 Radio Software: Revision #2

RCRIT-20V191-1743.pdf 1544.68KB

RCRIT-20V191-1743

 


Remedy Instructions and TSB – VP4 Radio Software: Revision #2

RCRIT-20V191-8393.pdf 1545.407KB

RCRIT-20V191-8393

 


Miscellaneous Document – Software Update Details Screenshot

RMISC-20V191-8520.pdf 271.004KB

RMISC-20V191-8520

 


Owner Notification Letter(Part 577)

RCONL-20V191-7775.pdf 521.205KB

RCONL-20V191-7775

 


Owner Notification Letter(Part 577)

RCONL-20V191-7887.pdf 519.79KB

RCONL-20V191-7887

 


Owner Notification Letter(Part 577) (w32)

RCONL-20V191-8404.pdf 515.854KB

RCONL-20V191-8404

 


Owner Notification Letter(Part 577) (W32)

RCONL-20V191-6722.pdf 520.578KB

RCONL-20V191-6722

 


Owner Notification Letter(Part 577) (W30)

RCONL-20V191-2169.pdf 520.043KB

RCONL-20V191-2169

 


Owner Notification Letter(Part 577)

RCONL-20V191-6610.pdf 520.584KB

RCONL-20V191-6610

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V191-8955.pdf 520.804KB

RCONL-20V191-8955

 


Owner Notification Letter(Part 577)

RCONL-20V191-1920.pdf 516.652KB

RCONL-20V191-1920

 


Miscellaneous Document – RADIO PART NUMBERS BY MODEL AND MODEL YEAR

RMISC-20V191-5839.pdf 229.799KB

RMISC-20V191-5839

 


Manufacturer Notices(to Dealers,etc) – Communication re FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DF) RAM 3500 10K LB Cab Chassis, (DJ) RAM 2500 Pickup, (DT) RAM 1500 Pickup vehicles equipped with an 8.4” radio display.

RCMN-20V191-8037.pdf 200.262KB

RCMN-20V191-8037

 


Manufacturer Notices(to Dealers,etc) – Notice re FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (BV) Jeep® Renegade, (JL) Jeep® Wrangler, (JT) Jeep® Gladiator vehicles equipped with an 8.4” radio display.

RCMN-20V191-8865.pdf 199.643KB

RCMN-20V191-8865

 


Recall Acknowledgement

RCAK-20V191-1841.pdf 244.413KB

RCAK-20V191-1841

 


Non-Compliance Notice 573 Report

RCLRPT-20V191-4667.PDF 222.805KB

RCLRPT-20V191-4667

 


Miscellaneous Document – RADIO PART NUMBERS BY MODEL AND MODEL YEAR

RMISC-20V191-7543.pdf 229.929KB

RMISC-20V191-7543

 


Manufacturer Notices(to Dealers,etc) – Notification re FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (KL) Jeep® Cherokee vehicles with equipped with an 8.4” radio display

RCMN-20V191-7877.pdf 199.056KB

RCMN-20V191-7877

 


Manufacturer Notices(to Dealers,etc) – Notice re FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (WD) Dodge Durango vehicles equipped with an 8.4” radio display.

RCMN-20V191-6510.pdf 198.106KB

RCMN-20V191-6510

 


Manufacturer Notices(to Dealers,etc) – Notice re FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DF) RAM 3500 10K LB Cab Chassis, (DJ) RAM 2500 Pickup, (DT) RAM 1500 Pickup vehicles equipped with a 12” radio display

RCMN-20V191-0527.pdf 199.261KB

RCMN-20V191-0527

 


Manufacturer Notices(to Dealers,etc) – Notice re New Safety Recall re FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (LA) Dodge Challenger vehicles equipped with an 8.4” radio display

RCMN-20V191-2791.pdf 198.406KB

RCMN-20V191-2791

 


Remedy Instructions and TSB

RCRIT-20V191-7496.pdf 1541.505KB

RCRIT-20V191-7496

 


Owner Notification Letter(Part 577)

RCONL-20V191-6561.pdf 515.972KB

RCONL-20V191-6561

 


Owner Notification Letter(Part 577)

RCONL-20V191-8416.pdf 519.839KB

RCONL-20V191-8416

 


Recall Quarterly Report #1, 2020-2

RCLQRT-20V191-1369.PDF 211.16KB

RCLQRT-20V191-1369

 


Recall Quarterly Report #3, 2020-4

RCLQRT-20V191-9046.PDF 211.363KB

RCLQRT-20V191-9046

 


Miscellaneous Document – RADIO PART NUMBERS BY MODEL AND MODEL YEAR

RMISC-20V191-0507.pdf 225.221KB

RMISC-20V191-0507

 


Miscellaneous Document – Copy of owner notification letter (already remedied)

RMISC-20V191-8762.pdf 515.962KB

RMISC-20V191-8762

 


Miscellaneous Document – Copy of owner notification letter (already remedied)

RMISC-20V191-6174.pdf 516.781KB

RMISC-20V191-6174

 


Miscellaneous Document – RADIO PART NUMBERS BY MODEL AND MODEL YEAR

RMISC-20V191-9157.pdf 225.32KB

RMISC-20V191-9157

 


Miscellaneous Document – Copy of Owner notification letter (already remedied)

RMISC-20V191-4309.pdf 516.998KB

RMISC-20V191-4309

 


Miscellaneous Document – Copy of owner notification letter (already remedied)

RMISC-20V191-3023.pdf 516.059KB

RMISC-20V191-3023

 


Miscellaneous Document – Copy of Owner Notification

RMISC-20V191-2857.pdf 516.129KB

RMISC-20V191-2857

 


Miscellaneous Document – Copy of owner notification letter (already remedied)

RMISC-20V191-2236.pdf 516.76KB

RMISC-20V191-2236

 


Miscellaneous Document – Copy of owner notification letter (already remedied)

RMISC-20V191-8801.pdf 517.627KB

RMISC-20V191-8801

 


Miscellaneous Document – Copy of owner notification letter (already remedied)

RMISC-20V191-6828.pdf 517.421KB

RMISC-20V191-6828

 


Recall Quarterly Report #2, 2020-3

RCLQRT-20V191-1070.PDF 211.266KB

RCLQRT-20V191-1070

 


Miscellaneous Document – Owner Notification Email Blast

RMISC-20V191-8753.pdf 162.605KB

RMISC-20V191-8753

 


Miscellaneous Document

RMISC-20V191-9198.pdf 225.224KB

RMISC-20V191-9198

 


ISSUED Renotification Notice

RCRN-20V191-4513.pdf 137.972KB

RCRN-20V191-4513

 


ISSUED Renotification Notice

RCRN-20V191-5823.pdf 137.975KB

RCRN-20V191-5823

 


ISSUED Renotification Notice

RCRN-20V191-2596.pdf 137.975KB

RCRN-20V191-2596

 


ISSUED Renotification Notice

RCRN-20V191-8012.pdf 137.996KB

RCRN-20V191-8012

 


ISSUED Renotification Notice

RCRN-20V191-8416.pdf 138.005KB

RCRN-20V191-8416

 


ISSUED Renotification Notice

RCRN-20V191-8708.pdf 137.017KB

RCRN-20V191-8708

 


ISSUED Renotification Notice

RCRN-20V191-1019.pdf 137KB

RCRN-20V191-1019

 


ISSUED Renotification Notice

RCRN-20V191-4775.pdf 138.008KB

RCRN-20V191-4775

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V191&docType=RCL

 


 

Uconnect Updates - Chrysler Dodge Ram Jeep Fiat

https://chrysler.oemdtc.com/344/uconnect-updates-chrysler-dodge-ram-jeep-fiat

 

Uconnect Updates

 

Bestseller No. 1
SanDisk 128GB Ultra Flair USB 3.0 Flash Drive - SDCZ73-128G-G46
  • High-speed USB 3.0 performance of up to 150MB/s(1) [(1) Write to drive up to 15x faster than standard USB 2.0 drives (4MB/s); varies by drive capacity. Up to 150MB/s read speed. USB 3.0 port required. Based on internal testing; performance may be lower depending on host device, usage conditions, and other factors; 1MB=1,000,000 bytes]
  • Transfer a full-length movie in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.0 host device. Results may vary based on host device, file attributes and other factors]
  • Transfer to drive up to 15 times faster than standard USB 2.0 drives(1)
  • Sleek, durable metal casing
  • Easy-to-use password protection for your private files(3) [(3)Password protection uses 128-bit AES encryption and is supported by Windows 7, Windows 8, Windows 10, and Mac OS X v10.9 plus; Software download required for Mac, visit the SanDisk SecureAccess support page]
Bestseller No. 2
SamData 32GB USB Flash Drives 2 Pack 32GB Thumb Drives Memory Stick Jump Drive with LED Light for Storage and Backup (2 Colors: Black Blue)
  • [Great Value Package Offer]: 2 Pack USB 2.0 Flash Drive 32GB Available in 2 different colors - Black and Blue. The different colors can help you to store different content.
  • [Plug and Play]: No need to install any software, Just plug in and use it. The metal clip rotates 360° round the ABS plastic body which. The capless design can avoid lossing of cap, and providing efficient protection to the USB port.
  • [Compatibilty and Interface]: Supports Windows 7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS. Compatible with USB 2.0 and below. High speed USB 2.0, LED Indicator - Transfer status at a glance.
  • [Suitable for All Uses and Data]: Suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies, software, and other files.
  • [Warranty Policy]: 12-month warranty, our products are of good quality and we promise that any problem about the product within one year since you buy, it will be guaranteed for free.
SaleBestseller No. 3
SanDisk 16GB Cruzer USB 2.0 Flash Drive - SDCZ36-016G-B35
  • Take it all with you on reliable USB flash drives
  • Transfer with confidence when moving images and other files from PC to PC or other consumer electronic devices
  • Ideal for video - the easy way to store, share and play your favorite video files
  • Available in capacities up to 256GB [1GB = 1 billion bytes - Some capacity not available for data storage]
SaleBestseller No. 4
SAMSUNG FIT Plus 128GB - 400 MB/s USB 3.1 Flash Drive (MUF-128AB/AM)
  • Redefine everyday file transfers with speeds up to 300MB/s
  • Exceptionally compact USB flash drive for an unnoticeable, seamless fit, designed with a key ring to prevent loss
  • Reliable and secure storage for your photos, videos, music, and files
  • USB 3.1 flash drive with backwards compatibility (USB 3.0, USB 2.0)
  • Compatible Devices: Television;Tablet;Laptop
SaleBestseller No. 5
SanDisk 32GB 3-Pack Ultra USB 3.0 Flash Drive (3x32GB) - SDCZ48-032G-GAM46T
  • Transfer speeds up to 10x faster than standard USB 2.0 drives (4MB/s); up to 130MB/s read speed; USB 3.0 port required. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes
  • Backward compatible with USB 2.0
  • Secure file encryption and password protection(2)
Bestseller No. 6
Seagate Backup Plus Slim 1TB Portable External Hard Drive with Mobile Device Backup USB 3.0 (Black) STDR1000100-(Renewed)
  • Easily back up your computer and content from mobile devices with free Mobile Backup App
  • Easily back up your computer and content from mobile devices with free Mobile Backup App
  • Sleek metal design - up to 42% thinner. Transfers files quickly with USB 3.0 connectivity.
  • Apple Time Machine compatible.
  • NOTE: For Windows, you will need to download the Seagate Driver prior to use to be able to work.
Bestseller No. 7
Vansuny 64GB Flash Drive Metal Waterproof USB Drive USB 3.0 Ultra High Speed Memory Stick, Portable Thumb Drive for PC/Tablets/Mac/Laptop
  • 💧Powerful Storage & High Speed --- The 64GB oversize capacity allows you to store lots of videos, photos, music, games and other files without risk of loss. Equipped with a USB3.0 interface to help you transfer file data quickly with read speeds up to 60Mb/s and write speeds up to 15Mb/s.
  • 💧Waterproof and Durable --- Due to the use of unique UDP packaging technology and metal housing, can stay use after dry if the u disk accidentally falls into the water. The USB flash drive has dust and impact protection, rugged and safely protect your file data.
  • 💧Portable and Convenient Design --- The thumb drive is so small (size: 1.90*0.48*0.1inch ) and handy that you can put it in your pocket or purse.There is also a keyring on the USB drive, and help you to attach it to your backpack or wallet, carrying the data wherever you go.
  • 💧Broad Compatibility --- Plug and Play, without software installation. The USB plug fits into a variety of devices( PC, Laptop, TV, Car, Audio and etc) and supports multiple systems( Windows 7/8/10 / Vista / XP / Unix / 2000 / ME / NT Linux and Mac OS). Help you with data transfer usage between multiple devices.
  • 💧What you get --- 1*64GB USB3.0 metal Drive(Default format: exFAT, you can reformat it to FAT32 or NTFS if needed).30 Days Money Back Guarantee and Friendly Customer Service. Please feel free to contact us if you have any question about the high-speed flash drive.
SaleBestseller No. 8
Aiibe 64GB Flash Drive 2 Pack 64GB USB Flash Drive Thumb Drive Zip Drive USB 2.0 Memory Stick USB Drive with Keychain (64G, 2 Colors: Black Green)
  • 2 Colors 64GB Flash Drive - USB flash drive with 64GB capacity, meet your needs of daily use on work, school, home and travelling for photos, music, videos, files storage and transfer. 2 different color thumb drives can be used to store different files, easy to distinguish.
  • Sleek and Practical Design - The usb memory stick’s metal swivel cover provides extra protection for the usb connector, no cap to lose; keychain design makes it easier to carry without worrying lose it.
  • Easy to use - The thumb drive is plug and play without any software installation. Supports Windows 7/8/10 / Vista / XP / Unix / 2000 / ME / NT Linux and Mac OS, also compatible with USB 2.0 and 1.1 ports. Storage is fast, safe and stable.
  • Wide Compatibility - USB flash drive support TV, desktop, notebook computer, car, audio and other device. It is your great data storage and transfer companion with traveling and working.
  • What You Get - 2 x 64GB USB Flash Drive Thumb Drive (Black, Green), Our worry-free 12-month warranty and life-time friendly customer service. The default format of the USB stick is exFAT.
SaleBestseller No. 9
USB Flash Drive 2TB Ultra High Speed USB 3.0 Flash Drive Metal USB Drive Waterproof Thumb Drive Portable Memory Stick 2000GB Jump Drive Compatible with Computer/Laptop, with Keychain (2000gb)
  • [2TB Capacity Drive]: The USB flash drive is equipped with 2TB large capacity for storage, backup and transmission. It serves as your external mobile data storage and is capable of storing all your valued movies, photos, musics, documents, ebooks, software and etc.
  • [Superior Performance]: The USB 3.0 flash drive presents an excellent transfer and storage speed, which is 10 times faster than standard USB 2.0 drives, and you can transfer a full length movie in just seconds. Moreover, the USB stick supports full HD videos, UHD videos and high resolution photos.
  • [Plug & Play]: The method of using USB drive is easy and simple, you just plug it into the USB port of your laptop or any other device with a USB interface and with the high speed USB 3.0 performance, it reacts in no time and data files would be ready right before you. It is simple and straightforward.
  • [Comprehensive Compatibility]: The flash drive is powerful in its compatibility. With the USB 3.0 interface, it can be backward-compatible with USB 2.0 and USB 1.1. And it supports following operating system: Windows 10 / Windows 8 / Windows 7 / Vista / XP Linux / Mac OS at least.
  • [Sturdy and Durable]: The thumb drive is sturdy in its metal and sleek casing and with the new A+ chip technology, it is able to endure water, shock, dust, temperature, magnet and X-ray without damages. Hence, it is durable and stores your data files safely and completely.
Bestseller No. 10
Marryler USB Flash Drive 256GB Waterproof USB Drive 256GB High Speed Memory Stick 256GB Ultra Large Storage Metal Thumb Drive with Keychain Design for Laptop Computer Tablet
  • 【Super Capacity Storage】Marryler USB Stick has ultra-fast data transfer speed and a large capacity of up to 256gb, which can hold all of your favourite media and important documents. It also can save, secure and transfer between different devices while supporting a variety of data, such as music, videos, photos, movies, manuals, software, etc., to meet your daily needs.
  • 【Safe and Durable】With the latest chip and metal shell manufacturing technology, the USB drive is waterproof, shockproof, dustproof, withstand voltage and X-ray resistant. Robust and durable for enhanced data protection.
  • 【Plug and Play】Simple and easy to use, you don't need to download the APP or check complicated manuals. Simply plug it into a USB port on your computer or other device. Then start transferring and storing data between devices.
  • 【Excellent Compatibility】256GB high quality high capacity USB Stick, compatible with most USB ports. It supports almost all operating systems and is compatible with PCs, laptops, TVs, cars, audios and more.
  • 【Portable Design】 It weighs about 15g and is lightweight and compact with a total length of about 4.8cm. There is a keychain on one end of the U disk that connects the keychain, bag, briefcase and wallet so you don't have to worry about losing it.

Last update on 2022-08-15 / Affiliate links / Images from Amazon Product Advertising API

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