November 14, 2019 NHTSA CAMPAIGN NUMBER: 19E077000
A short circuit can cause an intermittent loss of power steering assist, requiring an inconsistent steering effort to control the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 19E077
Manufacturer Chrysler (FCA US LLC)
Potential Number of Units Affected 15
Chrysler (FCA US LLC) is recalling certain Mopar Steering Rack and Pinion Electric Gear Assemblies for Ram 1500 trucks (part number 68419897AB) sold as service replacement parts. The electric power steering (EPS) gears may contain a contaminated circuit card assembly that can short circuit.
Chrysler will notify owners, and dealers will replace the EPS gear assembly, free of charge. The recall began December 19, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA's number for this recall is VB9.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Dealer Service Instructions for:
Equipment Safety Recall VB9 / NHTSA 19E-077 Electric Power Steering Gear
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain Electric Power Steering (EPS) gears intended for use on 2013 - 2019 Model Year (DS) Ram 1500 pickup trucks. Some EPS gear assemblies may have been built with a contaminated circuit card assembly that may short circuit. A short in the control circuit components may result in an intermittent loss of power steering assist which may cause an inconsistent steering effort, especially during lower speed maneuvers. Inconsistent steering effort can cause a vehicle crash without prior warning
The EPS gear serial number must be inspected and all involved EPS gears must be either exchanged or replaced with an EPS gear that is not contaminated.
EPS gear part numbers are specific to the vehicle build plant. Refer to the first digit of the VIN. Order the correct part based on VIN first digit.
|68419897AB||1||EPS GEAR, Rack and Pinion (VIN Begins with 1)|
|68419892AB||1||EPS GEAR, Rack and Pinion (VIN Begins with 3)|
|06508531AA||1||BOLT, Steering Column Intermediate Shaft|
|06506557AA||2||NUT, Outer Tie Rod End|
No parts return required for this campaign. Render the recalled EPS gear unusable and discard.
The following special tools are required to perform this repair:
|wiTECH micro pod II|
|Steering Wheel Holder|
EPS Gear Serial Number Inspection
- If customer brings only the EPS gear for inspection, proceed to Step 4.
- Position the vehicle on a suitable lift then raise and support the vehicle.
- If Equipped, remove the front skid plate.
- Locate and read the serial number on the EPS gear (Figures 1 and 2).
- Compare EPS gear serial number to recalled EPS gear serial number list:
Figure 1 – Serial Number Location
Figure 2 – Serial Number
- Is the serial number on EPS gear listed in recalled EPS gear serial number list?
- YES, The EPS gear serial number matches one of the serial numbers listed:
- EPS gear not installed in the vehicle, exchange the EPS gear and return the recalled EPS gear to the Mopar Core Return Center for core credit. Claim the inspection LOP.
- EPS gear is installed in the vehicle, replace the EPS gear following the Service Procedure on Page 5.
- NO, The EPS gear serial number is NOT listed so is not recalled.
- EPS gear not installed in the vehicle, return the EPS gear to the customer. Claim the inspection LOP.
- EPS gear is installed in the vehicle, reinstall the skid plate if removed then return the vehicle to the customer. Claim the inspection LOP.
EPS Gear Removal
- Position the vehicle on a suitable lift.
- Place the ignition in the OFF position.
- Using a steering wheel holder, lock the steering wheel at the 12 o'clock center position to keep it from rotating. This keeps the clockspring in the proper orientation (Figure 3).
- Open the hood.
- Disconnect the Intelligent Battery Sensor (IBS) wire harness connector (Figure 2).
- Remove the M8 negative battery cable eyelet nut (Figure 2).
- Remove the negative battery cable eyelet and isolate the negative battery cable away from the IBS negative cable terminal (Figure 2).
Figure 3 – Steering Wheel Holder
Figure 2 – Vehicle Battery
- Loosen the M6 battery cable clamp with IBS captive nut (Figure 2).
NOTE: Do not remove the M6 captive nut, doing so may cause the M6 stud on the battery cable clamp with IBS to break (Figure 2).
- Partially raise the vehicle on an appropriate hoist.
- For 4x2 vehicles, loosen the left outer tie rod end jam nut (Figure 5).
- Remove and DISCARD the right and left side outer tie rod nuts (Figure 5).
Figure 5 – Outer Tie Rod End Nut (Left Side Shown)
- Using Special Tool 9360 or equivalent, separate both outer tie rod ends from the steering knuckle arms.
- For 4x2 vehicles, remove and discard the left outer tie rod end.
NOTE: Removing the left tie rod end will give clearance required to remove the EPS gear from the vehicle.
- Raise the vehicle completely on the hoist.
Figure 6 – EPS Gear Steering Column Intermediate Shaft Pinch Bolt
- Remove and DISCARD the steering column intermediate shaft lower pinch bolt (Figure 6).
- Separate the steering column intermediate shaft from the EPS gear shaft.
- Disconnect the two electrical connectors located at Electric Power Steering (EPS) gear (Figure 7).
Figure 7 – EPS Gear Electrical Connectors
Figure 8 – Electric Power Steering Gear Mounting Bolts (4x4 Shown)
- Remove and save the two EPS gear mounting bolts (Figure 8).
- For 4x2 vehicles, turn the EPS gear steering shaft to the full right turn position.
NOTE: Turning the EPS gear to the full right turn position will give clearance required to remove the EPS gear from the vehicle.
- Remove the EPS gear then render it unusable and discard.
NOTE: No other vehicle components need to be removed to gain clearance for EPS gear removal.
EPS Gear Installation
- For 4x2 vehicles, if the tie rod ends are installed on new EPS gear, remove and save the left tie rod end from the new EPS gear.
- For 4x2 vehicles, turn the new EPS gear steering shaft to the full right turn position.
- Position the new EPS gear to the front crossmember.
- Install the two EPS gear mounting bolts and tighten them to 180 N·m + 90° turn (133 ft. lbs. + 90° turn) (Figure 6).
- Connect the two electrical connectors at EPS gear (Figure 7).
- For 4x2 vehicles, center the steering gear by turning the EPS gear steering shaft from lock-to-lock, counting the turns. Then turn the steering shaft half the turns that are required to go lock-to-lock.
- Slide the intermediate shaft onto the EPS gear shaft and install a NEW intermediate shaft pinch bolt. Tighten the pinch bolt to 55 N·m (41 ft. lbs.) (Figure 6).
- Install the new tie rod ends to the new EPS gear if not already installed.
- Clean and dry the tie rod end studs and the tapers in the steering knuckle arms. Then install the tie rod ends into the steering knuckles.
- Install NEW tie rod end to knuckle nuts. Tighten the nuts to 30 N·m + 90° turn (22 ft. lbs. + 90° turn) (Figure 5).
- If Equipped, Install the front skid plate. Tighten the bolts to 18 N·m (13 ft. lbs.).
- Partially lower the vehicle from the hoist.
- Install the front tires and wheels. Tighten the lug nuts to:
- Coned Nut 176 N·m (130 ft. lbs.).
- Flanged Nut 190 N·m (140 ft. lbs.).
- Lower the vehicle from the hoist.
- Loosen the M6 battery cable clamp with IBS captive nut (Figure 4).
NOTE: Do not remove the M6 captive nut, doing so may cause the M6 stud on the battery cable clamp with IBS to break (Figure 2).
- Install the negative battery cable eyelet on the IBS M8 stud (Figure 4).
- Connect the IBS wire harness connector. Make sure there is no stress on the wires (Figure 4).
- Install and tightening the M8 negative battery cable eyelet nut to 16 N·m (12 ft. lbs.) (Figure 4).
NOTE: Avoid rotating the IBS during tightening of the M8 nut in order to avoid contact between the wire harness connector receptacle and the battery.
- Tighten the M6 battery cable clamp with IBS nut to 6 N·m (53 in. lbs.) (Figure 4).
- Install a battery charger. Verify that the charging rate provides 13.0 to 13.5 volts. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH micro pod II to the vehicle data link connector.
- Place the ignition in the “RUN” position.
- Open the wiTECH 2.0 website.
- Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.
- From the “Vehicle Selection” screen, select the vehicle to be updated.
- From the “Action Items” screen, select the “Topology” tab.
- From the “Topology” tab, select the “EPS” module icon.
- Select the “ Functions” tab.
- Select “Clear Steering Pull Compensation”.
- Follow the screen prompts to complete the task.
- Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click “Close”.
- Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.
- Place the truck on an alignment rack and set the toe alignment per specifications published in DealerConnect Service Library. Tighten the tie rod end jam nuts to 90 N·m (66 ft. lbs.).
- Road test the vehicle to verify steering wheel is centered.
- Return the vehicle to the customer or vehicle inventory.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
|Inspect the ESP gear serial number (EPS gear not involved in recall)||19-VB-91-81||0.2 hours|
|Inspect and Replace the ESP gear (4x4) (includes toe set)||19-VB-91-82||1.3 hours|
|Inspect and Replace the ESP gear (4x2) (includes toe set)||19-VB-91-83||1.4 hours|
|Front Skid Plate||19-VB-91-60||0.1 hours|
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
YOUR SCHEDULING OPTIONS
- Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity.
Please reference Safety Recall VB9.
IMPORTANT SAFETY RECALL
Electric Power Steering Gear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY ITEM OF EQUIPMENT NEED REPAIRS?
FCA records indicate that you may have had an EPS gear replaced or purchased for your vehicle . Some EPS gear assemblies may have been built with a contaminated circuit card assembly that may short circuit. A short in the control circuit components may result in an intermittent loss of power steering assist which may cause an inconsistent steering effort, especially during lower speed maneuvers. Inconsistent steering effort can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA will exchange/replace your EPS gear  free of charge (parts and labor). To do this, your dealer will inspect the EPS gear serial number for involvement in this recall and all involved EPS gears will be either exchanged or replaced with an EPS gear that is not contaminated. We recommend that you schedule a service appointment to minimize your inconvenience. Please bring your EPS gear or vehicle with EPS gear installed and this letter with you to your dealership.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online.  Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
 If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
 If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
 You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
New Safety Recall Advanced Communication – VB9
REASON FOR THIS EQUIPMENT SAFETY RECALL
Some EPS gear assemblies may have been built with a contaminated circuit card assembly that may short circuit. A short in the control circuit components may result in an intermittent loss of power steering assist which may cause an inconsistent steering effort, especially during lower speed maneuvers. Inconsistent steering effort can cause a vehicle crash without prior warning.
FCA US will conduct a voluntary safety recall to replace the EPS gear assembly. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 4th Quarter of 2019.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
1 Affected Product
|BRAND||PART NO.||PRODUCTION DATES|
|MOPAR||ELEC POWER STEERING GEAR||08/22/2019 - 09/17/2019|
8 Associated Documents
Remedy Instructions and TSBRCRIT-19E077-3568
Recall Quarterly Report #2, 2020-1RCLQRT-19E077-7887
Recall Quarterly Report #1, 2019-4RCLQRT-19E077-9562
ISSUED Owner Notification Letter(Part 577)RCONL-19E077-5830
Manufacturer Notices(to Dealers,etc) - 11/15/2019 New Safety Recall Advanced Communication – VB9
Defect Notice 573 Report
Recall Quarterly Report #3, 2020-2RCLQRT-19E077-8272
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
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- 【FOUR SYSTEM DIAGNOSE AS SAME LAUNCH CRP129X/CRP129+FULL OBDII FUNCTIONS】This launch crp123x scan tool featuring 4 ECU systems(Engine/Transmission/ABS/SRS) to read/clear codes, viewing live data stream(displayed in graphic), and turning off system warning lights. ➤provide standard OBD/EOBD diagnostics as Read/Clear fault codes, Live Data in Graphic, Retrieves Vehicle Info, I/M readiness,DTC Lookup etc. ➤Diagnostic Report will help users avoid blind maintenance, offer solution,save time
- 【HEALTH REPORT+WIFI LIFETIME FREE UPDATE】Automatically identify vehicle information,complete rapid diagnosis,Quick ALL-MODULE Health Report Generation➤One-Click Lifetime Free Update via Wi-Fi fixed more bugs and Upgrade new makes up to 2021 models. Note: LAUNCH 123X scan tool ONLY supports cars from 2005 and newer for ABS/SRS/Transmission system➤For OBD2,EOBD,JOBD,KOBD 12v cars SUV, light truck/hybrids can work on most 1996 and newer OBDII-compliant vehicles in US,Europe,Asia
- 【 AUTOVIN + BATTERY VOLTAGE TEST+10 LANGUAGES】Based on upgraded version of VII+, LAUNCH CRP123X code reader featuring more easy to use fuctions as ➤AutoVIN automatical fastly retrieves vehicle VIN for troubleshooting accurately; ➤Battery Voltage service monitors Real-time battery voltage graphing helps to Judge the state of the battery.➤ Beside, car scanner supports 10 Languages: English, Spanish, French, German, Italian, Russian, Japanese, Korean, Portuguese,Chinese
- 【DATA RECORD & REPORT & PRINT + TECHNICAL FEEDBACK】This car scanner can ability to graph, data record, playback, print report (share via email) for further analysis; ➤Diagnostic Report automatically records the basic diagnosis report, will help users avoid blind maintenance, saving money/time make diagnostic easily. ➤ONLINE FEEDBACK will provide best-possible solutions for your issues in time. 24 Hours NON STOP Hassle-Free Technic Support. Time IS Money- Newest Unique
- 👍【Scotty Kilmer Approved】Autel MaxiDiag MD806 OBD2 scanner is tested and approved by mechanic and YouTuber Scotty Kilmer! Check out the video at the 7th image. MD806 can scan ABS, SRS, Engine and Transmission systems to read, clear codes, Airbag modules, view live data stream, and perform 7 service resets on various makes and models. Note: MD806 does not work on cars after 2015. To check compatibility, please send VIN number to autelonline @ outlook . com directly.
- 👍【ABS, SRS, Engine & Transmission Diagnosis】Autel MD806 auto scan tool can scan ABS, SRS(airbag), Engine(ECM) and Transmission(TCM/Trans) systems to read and clear fault codes, view live data stream of multiple sensors. This car diagnostic scanner can help mechanics or DIYers to locate misfire cause, malfunctioning injector, check transmission oil temperature and pinpoint why the check engine light, ABS, airbag warning lights are on!
- 👍【7 Reset Services】Autel MD806 car diagnostic scanner can perform most commonly used service resets including Oil Reset, EPB Reset, SAS Reset, DPF Regeneration, Battery Registration, Throttle Relearn, Air Fuel Ratio Reset. Note: Service resets do not work on all cars. Please send VIN number and functions you need to autelonline @ outlook . com to check compatibility before purchase!
- 👍【All 10 Modes of OBD2 Tests & Diagnostic Report Printing】Autel MD806 OBD2 scan tool can perform all 10 modes of OBD2 tests, including read clear codes, view live data, smog check, view freeze frame data, O2 monitor test, on-board monitor test, component test, module present, view vehicle information. MD806 scanner tool allows printing out diagnostic report for further review and analysis.
- 👍【Lifetime Free Software Updates & 0% Risk Purchase】Autel MD806 auto diagnostic tool comes with 30 Day Return Policy, 1 Year Warranty and LIFETIME FREE software updates via internet. With 24/7 tech support at your hand, your purchase with us is 100% risk-free. Purchase now and go fix something like Scotty Kilmer!
- 2021 New Elite Version :ABS/SRS/AT/ENG System Diagnose + Health Report Generation: Launch CRP123E obd2 scanner can check ABS/SRS/AT/ENG systems & 10 obdii modes, read and clear fault codes, 4 in1 graphing parameter for 4 main systems. Stores and playbacks dynamic data stream, helps to quick analysis and diagnosis. what's more, you can generate a vehicle health report by one-click and share to your email via Wifi which can help avoid blind maintenance, offer solution, save time and money.
- 2021NEW Ver CRP123E KO CRP123 ; Wi-Fi one click update +Battery Voltage Test +Auto Vin+Record History; This Obd2 Scanner can : 1.One key wifi update without IP limited and free; 2.Realtime battery voltage graphing helps to Judge the state of the battery; 3.Auto identify Vin, facilitate accurate diagnosis and provide useful information; 4.Save the historical diagnosis report, replay the data flow, and provide you with useful parameters to prevent unnecessary repair
- 100000+ MAX Car List !!! Up to 2019/2020/2021 OVERAGE: Launch crp123e scan tool for all cars covering Asian, European, American and Malaysia, India,Iran car brands, up to 57 car brands, up to 100000 car models,Cover OBD1/OBD2/EOBD/JOBD ect vehicle.
- 【One to one Technical feedback and support】Base on cloud server of launch, the “feedback function” can get the professional guidance of Launch Engineer. The seller and launch provide 5-year free and 60 days unconditional return. For any questions, please refer to Q & A on this page or contact the seller.
- Support Car List : Includes 57 vehicle makers of the BMW, VW, Jeep, Ford, Volovo, . Dodge. Skoda. Mazda, Nissan. Porsche. Subaru. Lexus. Toyota. Audi. Benz. Abarth, Acura, Alfa Romeo, Audi, Bentley, Benz, BMW-Brilliance, Bugatti, Buick, Cadillac, Chevrolet, Chrysler, Citroen, Dacia, Daewoo, Dodge, Fiat, Fiat, Faking, General Motors (GM), Honda, Hyundai, Infiniti, Isuzu, Isuzu Thailand, Jaguar, Jeep, KIA, Lancia, Land Rover, Lexus, Lincoln, Maybach, Mazda, Mini Cooper, Nissan, Opel, Peugeot, Porsc
Last update on 2021-10-20 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-10-20 / Affiliate links / Images from Amazon Product Advertising API