Equipment Safety Recall W64 NHTSA 20E-060 Drivers Side Floor Mat – 2019-2020 Ram 1500

SEOCONTENT-START   Equipment Safety Recall W64 – Drivers Side Front Floor Mat Page 3 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation number and time allowance: Labor Operation Time Number Allowance Replace the driver’s side floor mat 23-W6-41-82 0.2 hours NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Additional Information W64/NHTSA 20E-060 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. DEALERSHIP INSTRUCTIONS Please reference Safety Recall W64. IMPORTANT SAFETY RECALL Drivers Side Floor Mat Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that a defect, which relates to motor vehicle safety, exists in certain aftermarket Mopar Floor Mat Kit Part Numbers: 82215323, 82215321, 82215323AB, 82215321AB, 82215323AC, 82215321AC, 82215322, 82215320,82215322AB, 82215320AB, 82215322AC, 82215320AC, 82215421, 82215422, 82215421AB, 82215422AB, 82215421AC, 82215422AC, 82216268AA, 82216269AA. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY ITEM OF EQUIPMENT NEED REPAIRS? FCA records indicate that you may have purchased an aftermarket Mopar All-Weather Floor Mat kit intended for the 2019 – 2020 (DT) Ram 1500 Pickup. The driver’s side all-weather floor mat may in certain circumstances, interfere with the raised feature on an all-weather floor mat, possibly inhibiting the accelerator pedal from promptly repositioning to a lesser depressed position after the driver releases pressure on the accelerator pedal. If the accelerator pedal interferes with the mat, the vehicle may not decelerate as expected when the driver releases the accelerator pedal, which can cause a vehicle crash without prior warning. By continued braking, however, the driver can activate brake-throttle override to close the throttle and bring the vehicle to a safe stop. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? The dealership service department will replace the driver’s side front floor mat [1] free of charge (parts and labor). These floor mats are sold as kits under the part numbers listed above, but only the driver’s side floor mat will be replaced. Be sure to bring the driver’s side front floor mat with this letter to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations Fiat Chrysler Automobiles US LLC [1] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371 ******************************************************************************************************************** W64/NHTSA 20E-060 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. DEALERSHIP INSTRUCTIONS Please reference Safety Recall W64. IMPORTANT SAFETY RECALL Drivers Side Floor Mat Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that a defect, which relates to motor vehicle safety, exists in certain aftermarket Mopar Floor Mat Kit Part Numbers: 82215323, 82215321, 82215323AB, 82215321AB, 82215323AC, 82215321AC, 82215322, 82215320,82215322AB, 82215320AB, 82215322AC, 82215320AC, 82215421, 82215422, 82215421AB, 82215422AB, 82215421AC, 82215422AC, 82216268AA, 82216269AA. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY ITEM OF EQUIPMENT NEED REPAIRS? FCA records indicate that you may have purchased an aftermarket Mopar All-Weather Floor Mat kit intended for the 2019 – 2020 (DT) Ram 1500 Pickup. The driver’s side all-weather floor mat may in certain circumstances, interfere with the raised feature on an all-weather floor mat, possibly inhibiting the accelerator pedal from promptly repositioning to a lesser depressed position after the driver releases pressure on the accelerator pedal. If the accelerator pedal interferes with the mat, the vehicle may not decelerate as expected when the driver releases the accelerator pedal, which can cause a vehicle crash without prior warning. By continued braking, however, the driver can activate brake-throttle override to close the throttle and bring the vehicle to a safe stop. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? The dealership service department will replace the driver’s side front floor mat [1] free of charge (parts and labor). These floor mats are sold as kits under the part numbers listed above, but only the driver’s side floor mat will be replaced. Be sure to bring the driver’s side front floor mat with this letter to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations Fiat Chrysler Automobiles US LLC [1] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371 ******************************************************************************************************************** W64/NHTSA 20E-060 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. DEALERSHIP INSTRUCTIONS Please reference Safety Recall W64. IMPORTANT SAFETY RECALL Drivers Side Floor Mat Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that a defect, which relates to motor vehicle safety, exists in certain aftermarket Mopar Floor Mat Kit Part Numbers: 82215323, 82215321, 82215323AB, 82215321AB, 82215323AC, 82215321AC, 82215322, 82215320,82215322AB, 82215320AB, 82215322AC, 82215320AC, 82215421, 82215422, 82215421AB, 82215422AB, 82215421AC, 82215422AC, 82216268AA, 82216269AA. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY ITEM OF EQUIPMENT NEED REPAIRS? FCA records indicate that you may have purchased an aftermarket Mopar All-Weather Floor Mat kit intended for the 2019 – 2020 (DT) Ram 1500 Pickup. The driver’s side all-weather floor mat may in certain circumstances, interfere with the raised feature on an all-weather floor mat, possibly inhibiting the accelerator pedal from promptly repositioning to a lesser depressed position after the driver releases pressure on the accelerator pedal. If the accelerator pedal interferes with the mat, the vehicle may not decelerate as expected when the driver releases the accelerator pedal, which can cause a vehicle crash without prior warning. By continued braking, however, the driver can activate brake-throttle override to close the throttle and bring the vehicle to a safe stop. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? The dealership service department will inspect and if required modify the driver’s side front floor mat [2] free of charge (parts and labor). These floor mats are sold as kits under the part numbers listed above, but only the driver’s side floor mat will be modified. Be sure to bring the driver’s side front floor mat with this letter to your dealership. If you notice the above described condition, we ask that you please remove the driver’s side floor mat until your mat is modified. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations Fiat Chrysler Automobiles US LLC [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371 ******************************************************************************************************************** 08/28/2020 _____________________________________________________________________ New Safety Recall Advanced Communication – W64 FCA US LLC (FCA US) has announced an equipment safety recall on certain Mopar Floor Mat Kits part numbers: 82215323, 82215321, 82215323AB, 82215321AB, 82215323AC, 82215321AC, 82215322, 82215320,82215322AB, 82215320AB, 82215322AC, 82215320AC, 82215421, 82215422, 82215421AB, 82215422AB, 82215421AC, 82215422AC, 82216268, 82216269. REASON FOR THIS SAFETY RECALL Customers may have purchased the above Mopar Floor Mat Kits intended for the 2019 – 2020 (DT) Ram 1500 Pickup. The driver’s side all-weather floor mat may in certain circumstances, interfere with the raised feature on an all-weather floor mat, possibly inhibiting the accelerator pedal from promptly repositioning to a lesser depressed position after the driver releases pressure on the accelerator pedal. If the accelerator pedal interferes with the mat, the vehicle may not decelerate as expected when the driver releases the accelerator pedal, which can cause a vehicle crash without prior warning. By continued braking, however, the driver can activate brake-throttle override to close the throttle and bring the vehicle to a safe stop. SERVICE ACTION FCA US will conduct a voluntary safety recall to remove some material from the driver floor mats to mitigate the potential for interference with the accelerator pedal on all affected vehicles. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2020. Customers of modified driver’s side floor mats will be included in a future Customer Satisfaction Notification campaign and will be notified when the replacement floor mat becomes available to have the driver’s side modified floor mat replaced. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC ********************************************************************************************************************
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