October 8, 2020 NHTSA CAMPAIGN NUMBER: 20V622000
Driver Side Mirror Glass Can Detach/FMVSS 111
Missing driver side mirror glass reduces visibility and increases the risk of a crash.
NHTSA Campaign Number: 20V622
Manufacturer Chrysler (FCA US LLC)
Components VISIBILITY
Potential Number of Units Affected 19,075
Summary
Chrysler (FCA US LLC) is recalling certain 2020 Ram 2500 and 1500 vehicles. The driver side mirror glass can detach from the backing plate and no longer provide a reflective surface. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rear Visibility.”
Remedy
Chrysler will notify owners, and dealers will replace the driver side mirror glass, free of charge. The recall began November 5, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler’s number for this recall is W70.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
October 2020
Dealer Service Instructions for:
Safety Recall W70 / NHTSA 20V- 622 Drivers Side View Mirror
Remedy Available
2020 | (DS) | Ram 1500 Pickup |
(DJ) | Ram 2500 Pickup |
NOTE: This campaign applies only to the above vehicles equipped with Power Adjust Manual Folding Heated Glass Side View Mirror (sales code GT6) or (sales code GTJ).
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The driver side rearview mirror on about 22,747 of the above vehicles may have been built with a mirror glass that was not properly adhered to the backing plate during the manufacturing process. This condition may result in the mirror glass falling off. A missing driver side mirror glass reduces visibility and could result in a vehicle crash without prior warning.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.111 S6.1 requires that “Each multipurpose passenger vehicle, truck and bus, other than a school bus, with a GVWR of 4,536 kg or less shall have either (a) Mirrors that conform to the requirements of S5.; or (b) Outside and no longer provide a reflective surface. mirrors of unit magnification, each with not less than 126 cm2 of reflective surface”. Both S5. and S6.1(b) require mirrors of unit magnification. Rearview mirror glass that is not properly adhered to the backing plate may become detached
Repair
Remove and replace the drivers-side, side view mirror glass.
Parts Information
Part Number | Description |
CSCLW701AA | Part Package |
Each package contains the following components: | |
Quantity | Description |
1 | Glass, Mirror Replacement |
Parts Return
No parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
A. Mirror Glass Removal
- Move the mirror into the full down position (Figure 1).
- Disconnect the Intelligent Battery Sensor (IBS) wire harness connector (Figure 2).
NOTE: Failure to disconnect the IBS wire harness connector can lead to damage of the IBS wire harness connector.
- Loosen the ground terminal nut and remove the negative battery cable with IBS from the battery and isolate it (Figure 2).
- Firmly and carefully grasp the mirror at the top and pull out to separate the upper mounting clips (Figure 3).
- Separate the lower hinge type clips from the mirror glass assembly (Figure 4).
- Disconnect the electrical connectors and DISCARD the mirror (Figure 4).
B. Mirror Glass Installation
- Remove the metal inserts from the package and insert them on the NEW mirror (Figure 5).
- Connect the electrical connectors (Figure 4).
- Position the NEW mirror glass assembly into the housing and seat the lower hinge type clips fully (Figure 6).
- Push the top of the glass back into the housing and seat the mounting clips fully (Figure 7).
NOTE: Assure the metal inserts are positioned on the inside of the mirror
- Install the negative battery cable with IBS to the negative post and tighten to 7N·m (62In. lbs.) (Figure 2).
- Connect the IBS wire harness connector and close the hood (Figure 2).
- Verify the mirror is operational in all directions.
- Clean the mirror with glass cleaner.
- Return the vehicle to the customer.
SEOCONTENT-START
———- Forwarded message ———
From: FCA Recall Team <customercare@recallalerts.mopar.com>
Date:
Subject: Urgent Safety Notification on your 2020 RAM 1500 BIGHORN/LONESTAR CREW 4X2
To: <amruta.bonde@external.fcagroup.com>
View as web page
URGENT SAFETY RECALL NOTICE
Your 2020 RAM 1500 BIGHORN/LONESTAR CREW 4X2 is under recall .
To schedule your recall repair contact your dealership or the
FCA US Recall Team at 1-800-853-1403..
Recall notice issued to:
Ron Minervini
Vehicle information:
VIN 1C6RREFT7LN312097
2020 RAM 1500 BIGHORN/LONESTAR CREW 4X2
Recall information: W70/NHTSA 20V-622
Visit recalls.mopar.com for more information or call the FCA US Recall Team
at 1-800-853-1403.
The driver’s side view mirror on your vehicle may have been built with a mirror glass that was
not properly adhered to the backing plate during the manufacturing process. This condition may
result in the mirror glass falling off. A missing driver side mirror glass reduces visibility and
could result in a vehicle crash without prior warning.
How do I schedule my FREE repair?
♦ Simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a
service appointment.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC Team
1-800-853-1403.
recalls.mopar.com
****************************************************************************************************
10/15/2020
_____________________________________________________________________
New Safety Recall Advanced Communication – W70
FCA US LLC (FCA US) has announced a safety recall on certain 2020 Model Year (DS) Ram 1500 Pickup, (DJ) Ram 2500 Pickup.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with a mirror glass that was not properly adhered to the backing plate during the manufacturing process. This condition may result in the mirror glass falling off. A missing driver side mirror glass reduces visibility and could result in a vehicle crash without prior warning.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.111 S6.1 requires that “Each multipurpose passenger vehicle, truck and bus, other than a school bus, with a GVWR of 4,536 kg or less shall have either (a) Mirrors that conform to the requirements of S5.; or (b) Outside mirrors of unit magnification, each with not less than 126 cm2 of reflective surface”. Both S5. and S6.1(b) require mirrors of unit magnification. Rearview mirror glass that is not properly adhered to the backing plate may become detached and no longer provide a reflective surface.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the driver’s side view mirror glass. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2020.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
***************************************************************************************************************
10/09/2020
_____________________________________________________________________
New Safety Recall Advanced Communication – W70
FCA US LLC (FCA US) has announced a safety recall on certain 2020 Model Year (DS) Ram 1500 Pickup, (DJ) Ram 2500 Pickup and (DX) 1500 Pickup (Mexico).
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with a driver’s side view mirror glass that was not properly adhered to the backing plate during the manufacturing process. This condition may result in the mirror glass falling off. A missing driver side mirror glass reduces visibility and could result in a vehicle crash without prior warning.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.111 S6.1 requires that “Each multipurpose passenger vehicle, truck and bus, other than a school bus, with a GVWR of 4,536 kg or less shall have either (a) Mirrors that conform to the requirements of S5.; or (b) Outside mirrors of unit magnification, each with not less than 126 cm2 of reflective surface”. Both S5. and S6.1(b) require mirrors of unit magnification. Rearview mirror glass that is not properly adhered to the backing plate may become detached and no longer provide a reflective surface.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the driver’s side view mirror glass. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2020.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
*****************************************************************************************************
Safety Recall W70 – Drivers Side View Mirror Page 8
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
Use the following labor operation number and time allowance:
Labor Operation Time
Number Allowance
Replace the driver’s side view mirror glass 23-W7-01-82 0.2 hours
Floor Plan Reimbursement 95-95-95-97 Calculate
See Below
Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available. Note: If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date. For this Recall, the stop sale was initiated on 10/15/2020 and the remedy was made available on 10/27/2020, therefore, the number of days cannot exceed 12 days.
Vehicle
Average Daily Allowance
2020 (DS) Ram 1500 Pickup
2020 (DJ) Ram 2500 Pickup
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. Completion Reporting and Reimbursement Dealer Notification
Safety Recall W70 – Drivers Side View Mirror Page 9
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC Owner Notification and Service Scheduling Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information
This notice applies to your vehicle,
W70/NHTSA 20V-622
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall W70.
IMPORTANT SAFETY RECALL
Drivers Side View Mirror
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that certain [2020 (DS) Ram 1500 Pickup, (DJ) Ram 2500 Pickup] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 111 – Rearview mirror glass that is not properly adhered to the backing plate may become detached and no longer provide a reflective surface.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The driver’s side view mirror on your vehicle [1] may have been built with a mirror glass that was not properly adhered to the backing plate during the manufacturing process. This condition may result in the mirror glass falling off. A missing driver side mirror glass reduces visibility and could result in a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will replace the driver’s side view mirror glass. The estimated repair time is about a half hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
SEOCONTENT-END
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
RAM | 1500 | 2020 |
RAM | 2500 | 2020 |
14 Associated Documents
Recall Quarterly Report #1, 2020-4
RCLQRT-20V622-4652.PDF 211.153KB
RCLQRT-20V622-4652
Recall Acknowledgement
RCAK-20V622-2869.pdf 244.137KB
RCAK-20V622-2869
Manufacturer Notices(to Dealers,etc) – 10/09/2020 New Safety Recall Advanced Communication – W70
RCMN-20V622-3862.pdf 198.798KB
RCMN-20V622-3862
Manufacturer Notices(to Dealers,etc) – 10/15/2020 New Safety Recall Advanced Communication – W70
RCMN-20V622-4632.pdf 202.224KB
RCMN-20V622-4632
Noncompliance Notice 573 Report
RCLRPT-20V622-9747.PDF 215.754KB
RCLRPT-20V622-9747
ISSUED Renotification Notice
Recall Quarterly Report #2, 2021-1
RCLQRT-20V622-9321.PDF 211.26KB
RCLQRT-20V622-9321
Recall Quarterly Report #3, 2021-2
RCLQRT-20V622-3288.PDF 211.353KB
RCLQRT-20V622-3288
Owner Notification Letter(Part 577)
RCONL-20V622-8355.pdf 515.387KB
Owner Notification Letter(Part 577)
RCONL-20V622-9057.pdf 515.387KB
RCONL-20V622-9057
Miscellaneous Document – Email Blast re 2020 RAM 1500 BIGHORN/LONESTAR CREW 4X2 is under recall
RMISC-20V622-1144.pdf 599.817KB
RMISC-20V622-1144
Remedy Instructions and TSB
RCRIT-20V622-6388.pdf 1678.095KB
RCRIT-20V622-6388
Miscellaneous Document – Screen Shot of recall reminder
RMISC-20V622-4996.pdf 1703.578KB
RMISC-20V622-4996
Recall Quarterly Report #4, 2021-3
RCLQRT-20V622-0302.PDF 211.467KB
RCLQRT-20V622-0302
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V622&docType=RCL
- Compatible for 2009-2018 Ram 1500; 2010-2018 Ram 2500 3500/ 2019-2023 Ram 1500 Classic NOTE: Turn Signal Light is Orange Red
- Function: Power Adjustable Glass, Power Heated, LED Signal Light, Puddle Lamp, Manual Flip-Up(Manual Fold), Manual Adjusted Convex Mirror Glass
- Complete kit (Inlcudes Left and Right Side Mirror ) are ready to install and designed to exactly match your stock mirror.
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- Direct Fit, OE Replacement Door Mirror Set
- Vehicle Specific: Check fitment information in the listing for compatibility
- Additional specifications below
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- 🚘【FITMENT】Compatible with 2009 Dodge Ram 1500 2010 2011 2012 2013 2014 2015 2016 2018 Dodge Ram 2500 3500
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- Compatible for 2009-2018 Dodge Ram 1500; 2010-2018 Dodge Ram 2500 3500; 2019-2023 Ram 1500 Classic
- Function: Power Adjustable Glass, Power Heated, LED Signal Light, Puddle Lamp, Manual Flip-Up(Manual Fold), Manual Folding, Manual Adjusted Convex Mirror Glass
- Complete kit (Inlcudes Left and Right Side Mirror ) are ready to install and designed to exactly match your stock mirror.
- Bigger size frame, Two pieces of mirrors can be adjusted independently, better view, better for use
- Please check your car information before purchase.
- FITMENT: Compatible With 09-16 Ram 1500 / 10-16 Ram 2500 3500 4500 5500
- COMPLETE KIT: Pair of Towing / Camper Style Mirror Assembly(Left & Right Side), Not Only Cover! Makes It Easier To Monitor The Rear Side View For Your Trailer Or Camper
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- 🦅 Included Accessories: A Pair of Towing Side Mirror ( Driver Left Side + Passenger Right Side )
- 🦅 Compatible with: 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Ram 1500; 2010 2011 2012 2013 2014 2015 2016 2017 2018 Ram 2500 3500 Pickup Truck
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- FITMENT: 2009-2018 Ram 1500; 2010-2018 Ram 2500 3500
- FEATURES: Power Operate adjusted, Heated, Turn Signal Lights, Puddle Lamp, Manual Flip Up
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- A Pair of towing mirrors (Include left side and right side)

- 【FITMENT】For Dodge Ram 1500(2009-2018); Dodge Ram 2500 3500(2010-2018);Dodge Ram Classic Model(2019-2023); The towing mirror is only applicable to the vehicles listed above. If your vehicle does not have the options listed, the mirror may not work properly.
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Last update on 2023-05-26 / Affiliate links / Images from Amazon Product Advertising API
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