October 8, 2020 NHTSA CAMPAIGN NUMBER: 20E076000
Driver Side Mirror Glass Can Detach/FMVSS 111
A missing driver side mirror glass reduces visibility and increases the risk of a crash.
NHTSA Campaign Number: 20E076
Manufacturer Chrysler (FCA US LLC)
Components VISIBILITY
Potential Number of Units Affected 4,768
Summary
Chrysler (FCA US LLC) is recalling certain Mopar Outside Foldaway Heated Power Left Mirrors, part number 68147863AS and Mirror Replacement Glass, part number 68050299AA. The driver side mirror glass can detach from the backing plate and no longer provide a reflective surface. As such, these items fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Remedy
Chrysler will notify owners, and dealers will replace the driver side mirror or, if already installed, replace the glass, free of charge. The recall began November 24, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W71.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Revision 2 November 2020
Dealer Service Instructions for:
Equipment Safety Recall W71
NHTSA 20E-076
Drivers Side View Mirror
NOTE: Added new part number in parts section.
Subject
FCA US LLC (FCA US) has announced an equipment safety recall on certain Mopar Side View Mirror part numbers: 68147863AS, 68050299AA.
Customers may have purchased the above Mopar Side View Mirror part numbers intended for the (DS) Ram 1500 Pickup, (DJ) Ram 2500 Pickup. The driver side view mirror may have been built with glass that is not properly adhered and may fall off.
Repair
Customers that have installed the driver’s side view mirror on the vehicle, will need to have the service department replace the mirror glass.
For Customers that do NOT have the driver’s side mirror installed, remove the mirror glass and inspect for a date code, see service procedure below.
Parts Information
| Description | Part Number |
| Part Package | CSCLW701AA |
| Each package contains the following components: | |
| Description | Quantity |
| Glass, Mirror Replacement | 1 |
| OR | |
| Description | Part Number |
| Mirror Assy, Outside Foldaway Heated Power Lt. (DS Model only) | 68462819AA |
Parts Return
No Parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
- Move the mirror into the full down position (Figure 1).
- Firmly and carefully grasp the mirror at the top and pull out to separate the upper mounting clips (Figure 2).
- Inspect the manufacturing date that is on the mirror housing (Figure 3).
- If the date code is between 02/03/2020 thru 12/08/2020 replace the mirror assembly if the mirror assembly has not been installed on the vehicle not defective, reinstall the mirror glass back into the housing assuring the ONLY. Replace the mirror glass if the mirror has been installed on the vehicle.
- If the date code is NOT within the above date range, the mirror assembly is mirror is reattached to the housing retainers and return it to the customer.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
Use the following labor operation number and time allowance:
| Labor Operation Number | Time Allowance | |
| Inspect mirror manufacturing date | 23-W7-11-81 | 0.2 hours |
| Replace the driver’s side mirror glass or exchange driver’s side mirror assembly | 23-W7-11-82 | 0.2 hours |
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
W71/NHTSA 20E-076
YOUR SCHEDULING OPTIONS
- Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
- Visit mopar.com or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall W71.
IMPORTANT SAFETY RECALL
Drivers Side View Mirror
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain aftermarket Mopar Drivers Side View Mirror Part Numbers: 68147863AS, 68050299AA.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY ITEM OF EQUIPMENT NEED REPAIRS?
FCA records indicate that you may have purchased an aftermarket Mopar Drivers Side View Mirror intended for the 2020 (DS) Ram 1500 Pickup and (DJ) Ram 2500 Pickup. The mirror glass may not have been properly adhered to the backing plate during the manufacturing process. This condition may result in the mirror glass falling off. A missing driver side mirror glass reduces visibility and could result in a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
If your driver’s side view mirror is installed on your vehicle, the dealership service department will replace the driver’s side view mirror glass [1] free of charge (parts and labor). If your driver’s side view mirror has not been installed, we will exchange the driver’s side view mirror. Be sure to bring the driver’s side view mirror with this letter to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
Fiat Chrysler Automobiles US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
10/09/2020
New Safety Recall Advanced Communication – W71
FCA US LLC (FCA US) has announced a safety recall on certain aftermarket Mopar Drivers Side View Mirror Part Numbers: 68147863AS, 68050299AA.
REASON FOR THIS SAFETY RECALL
Some of the above driver’s side view mirrors part numbers may have been built with a driver’s side view mirror glass that was not properly adhered to the backing plate during the manufacturing process. This condition may result in the mirror glass falling off. A missing driver side mirror glass reduces visibility and could result in a vehicle crash without prior warning.
The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.111 S6.1 requires that "Each multipurpose passenger vehicle, truck and bus, other than a school bus, with a GVWR of 4,536 kg or less shall have either (a) Mirrors that conform to the requirements of S5.; or (b) Outside mirrors of unit magnification, each with not less than 126 cm2 of reflective surface". Both S5. and S6.1(b) require mirrors of unit magnification. Rearview mirror glass that is not properly adhered to the backing plate may become detached and no longer provide a reflective surface.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to inspect the manufacturing date and if required, replace the driver’s side view mirror glass or mirror assembly. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2020.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
2 Affected Products
Equipments
| BRAND | PART NO. | PRODUCTION DATES |
| MOPAR | FOLDAWAY HEATED POWER LT. | |
| MOPAR | MIRROR REPLACEMENT GLASS | |
9 Associated Documents
Owner Notification Letter(Part 577)
RCONL-20E076-3182.pdf 368.048KB
RCONL-20E076-3182Noncompliance Notice 573 Report
RCLRPT-20E076-9566.PDF 215.692KB
RCLRPT-20E076-9566Manufacturer Notices(to Dealers,etc) - 10/09/2020 New Safety Recall Advanced Communication – W71
Recall Acknowledgement
RCAK-20E076-3715.pdf 244.246KB
RCAK-20E076-3715Recall Quarterly Report #1, 2020-4
RCLQRT-20E076-2919.PDF 211.143KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20E076-6040.PDF 211.242KB
RCLQRT-20E076-6040Remedy Instructions and TSB
RCRIT-20E076-1816.pdf 982.481KB
RCRIT-20E076-1816Remedy Instructions and TSB
RCRIT-20E076-1230.pdf 983.359KB
RCRIT-20E076-1230Remedy Instructions and TSB
RCRIT-20E076-4590.pdf 983.319KB
RCRIT-20E076-4590Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20E076&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
- Compatible for 2009-2018 Ram 1500; 2010-2018 Ram 2500 3500; NOTE: Turn Signal Light is Orange Red
- Function: Power Adjustable Glass, Power Heated, LED Signal Light, Puddle Lamp, Manual Flip-Up(Manual Fold), Manual Adjusted Convex Mirror Glass
- Complete kit (Inlcudes Left and Right Side Mirror ) are ready to install and designed to exactly match your stock mirror.
- Bigger size frame, Two pieces of mirrors can be adjusted independently, better view, better for use
- Towing manual telescoping mirrors; The latest design Compatible for 2016 Style dodge ram towing mirrors
- 【Fitment】For Dodge Ram 1500 (2009-2018); Dodge RAM 2500 3500(2010-2018)
- 【Functions】:Adjustable Power Glass+ Heated + Puddle Lamp + Turn Signal Lights(In-Glass and On back) + Temperature Sensor + Manual Telescoping & Folding.
- 【Excellent quality】 Our tow mirrors built to strict quality control standards, will not shake or vibrate when driving. Made by ultra strong aluminium base, light weight black durable textured ABS plastic shell case.
- 【After-service】If any questions, please feel free to contact us, our Customer Service Team will try our best to solve it for you any time.
- 【What you get】A Pair of Towing Mirrors (Include both Left Side and Right Side) and 12- Months Warranty.
- 【FITMENT】- Compatible with DODGE ①Ram 1500 2002-2008; ②Ram 2500 2003-2009; ③Ram 3500 2003-2009
- 【FUNCTION】- Manually and telescopically extend, Big Glass are power adjustable, with heated defrost function, Convex spotter glasses are manually adjustable
- 【UPGRADED】- Provides better and wider angle of rear view, Improve visibility and reduces blind spot. Upgrades on road safety
- 【INSTALLATION】- Easy installation, no drilling or cutting needed, installation instruction is not included
- 【PACKAGE】- A Pair of Towing Mirrors (Include Left Side and Right Side) 1 Year Warranty
- 【FITMENT】- Compatible for 2009 - 2018 Dodge Ram 1500, 2010 - 2018 Ram 2500 3500 (Not fit 2009 Ram 2500 3500).
- 【MULTIFUNCTION】- Power Adjusted Glass, Heated, LED Signal Light, Puddle Lamp, Manual Flip-Up, Manual Folding.
- 【IMPORTANT NOTE】- This mirror is designed to replace an original mirror with these exact options. If you do not have the options listed, there is a possibility that this mirror may not function properly.
- 【UPGRADED MIRRORS】– The towing mirrors provide better and wider angle of rear view, improves visibility and reduces blind spot. Upgrades on road safety.
- 【WHAT YOU GET】- A Pair of Towing Mirrors (Include left side and right side)
- Direct Replacement Mirror Compatible with 2013-2018 Ram 1500/2500
- Kool Vue DG84ER Features: Textured Black, Manual Folding, Heated, Power Glass
- Replaces OE Number: 68147862AL, 68147862AM & Replaces Partslink Number: CH1321354
- A high quality, Direct Fit OE Replacement Mirror, with FREE 1-year UNLIMITED mileage warranty coverage on Kool Vue items purchased thru AUTO PARTS GIANT Store
- Compatible for 2009-2018 Dodge Ram 1500; 2010-2018 Dodge Ram 2500 3500
- Function: Power Adjustable Glass, Power Heated, LED Signal Light, Puddle Lamp, Manual Flip-Up(Manual Fold), Manual Folding, Manual Adjusted Convex Mirror Glass
- Complete kit (Inlcudes Left and Right Side Mirror ) are ready to install and designed to exactly match your stock mirror.
- Bigger size frame, Two pieces of mirrors can be adjusted independently, better view, better for use
- Please check your car information before purchase.
- ✅ COMPATIBLE WITH: DODGE RAM 1500 2500 3500 4500 (See Below For FULL FITMENT)
- ✅ MEASUREMENTS: Length x Height (Inches) = 9" x 6-1/2"
- ✅ FEATURES: Driver Side | Mirror With Back Plate | Heated | Diagonal Measures 10"
- ✅ INSTALLATION: Easy Two Step Install. Pop Out The Damaged Mirror, Then Snap In The New Replacement
- ✅ OEM PART NUMBERS: CH1324117, 68050299AA, 33244
- DIRECT FIT: Perfect tow mirrors Compatible with 2009 - 2010 Dodge Ram 1500, 2010 Dodge Ram 2500 3500, 2011 - 2017 Ram 1500 2500 and 3500 (Not compatible with 2009 Ram 2500 and 3500). Interchange Part Number: CH1320315, CH1321315
- FEATURES – Power-adjusted plane mirror, manually-adjusted convex blind-spot mirror, heated defrosting, LED turn signal light and puddle light, manual folding and flipping, easy installation.
- EASY INSTALLATION: These high-quality, direct-fit products are manufactured in accordance with industry standards to ensure product durability and reliability. They are designed to exactly match your vehicle's original mirror.
- PACKAGE INCLUDES: A pair of towing mMirrors with both LH (driver side) & RH (passenger side).
- SPECIAL NOTES: Replacement mirrors only work on vehicles with the same exact options. They might not function properly if you do not have the options listed in specifications
- 🛒TOWING MIRRORS FIT - For 2011-2019 For Ram 1500 2500 3500 2009 2010 For Dodge For Ram 1500 2500 3500
- 🛒FUNCTION - Power control-big glass, Manual Flip Up, Manual Folding, Heated, Turn Signal Light, Puddle Light, with Chrome Housing
- 🛒HOW TO INSTALL THE TOWING MIRRORS - (1)disassemble the fixed screws of the plastic plate from the car with a screwdriver. (2)disassemble the plastic plate to see the towing Mirrors and door screws, use a screwdriver to disassemble the screws. (3)install the new towing Mirrors through the window and lock the door screw, then move the plastic plate to the original.(4)after the installation is finished, one of the most important things is to adjust the angle of the mirror,don't forget!
- 🛒IMPORTANT NOTE - One note on this mirror. You cannot upgrade to a power Mirrors with a heated face, turn signal and puddle lamp if your factory Mirrors is not already equipped with those functions.
- 🛒HIGH QUALITY AND RELIABLE PRODUCTS - With strict quality control standards, before leaving the factory, our towing mirrors has undergone extensive vehicle checks and durability checks to ensure that there will be no quality problems.
- 【Fitment】- Compatible with DODGE ❶Ram 1500 1994-2001;❷Ram 2500 3500 1994-2002
- 【Function】- Manually and telescopically extend, Big Glass are manual adjustable, without heated defrost function, Convex spotter glasses are manually adjustable
- 【Upgraded】- Provides better and wider angle of rear view, Improve visibility and reduces blind spot. Upgrades on road safety
- 【Installation】- Easy installation, no drilling or cutting needed, installation instruction is not included
- 【Package】- A Pair of Towing Mirrors (Left Side & Right Side) 1 Year Warranty
Last update on 2022-01-28 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-01-28 / Affiliate links / Images from Amazon Product Advertising API
