Safety Recall Y21- Powertrain Control Module Software – 2019-2020 Ram 3500, 4500, & 5500 Cab Chassis

SEOCONTENT-START

Schedule your FREE repair today!
URGENT SAFETY RECALL
POWERTRAIN CONTROL MODULE SOFTWARE — Y21/NHTSA 21V-439
[MY Make Model] AA111111
Dear CUSTOMER NAME:
Please bring your vehicle and this card to your scheduled appointment.
We apologize for any inconvenience and do appreciate your attention to this urgent matter.
Safety recall campaign Y21/NHTSA 21V-439 is open on your
[MY Make Model].
ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su
familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se
reparada su unidad sin costo para usted.
0000002/#101269/Y21-FST
Call 1-800-853-1403
Visit recalls.mopar.com to
locate your closest dealer
Download the Mopar
Owner’s Companion App
at either the App or Google
Play Stores
LOGO
VEHICLE
PICTURE

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Schedule your FREE repair today!
URGENT SAFETY RECALL
INNER FENDER LINERS — K13/10V-236
Dear :
Please bring your vehicle and this card to your scheduled appointment.
We apologize for any inconvenience and do appreciate your attention to this urgent matter.
Safety recall campaign K13/10V-236 is open on your
® .
ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su
familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se
reparada su unidad sin costo para usted.
0000046/#102666/K13-SPC
Call 1-800-853-1403
Visit recalls.mopar.com to
locate your closest dealer
Download the Mopar
Owner’s Companion App
at either the App or Google
Play Stores

***************************************************************************************************************

Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record recall service completions and provide dealer
payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
Inspect PCM Software Level 18-Y2-11-81 0.2 hours
Inspect and Reprogram PCM with Sym Pump 18-Y2-11-82 0.4 hours
Inspect and Reprogram PCM with Asym Pump 18-Y2-11-83 0.4 hours
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Service Procedure [Continued]
Completion Reporting and Reimbursement
Dealer Notification
Safety Recall Y21 – Powertrain Control Module Software Page 8
All involved vehicle owners known to FCA are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
Dealers are encouraged to consider alternative scheduling and servicing
approaches for this recall. This repair does not require hoists or other full service
facility special equipment and is a Chrysler Mobile Service approved repair.
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Owner Notification and Service Scheduling
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
Additional Information
Safety Recall Y21 – Powertrain Control Module Software Page 9
IMPORTANT SAFETY RECALL
Vehicle information
Dear FCA vehicle owner:
FCA would like to provide the following information relating to
enhancements in how your vehicle’s system will decide oil change intervals to
help increase the life of your engine. Please read and follow this important
information which is critical to maintain your vehicle’s engine life.
The information below applies to your vehicle once the safety recall Y21, has been
completed.
OIL CHANGE INDICATOR SYSTEM — CUMMINS® DIESEL Your vehicle is equipped
with an engine oil change indicator system. This system will alert you when it is time to
change your engine oil by displaying the words “Oil Change Due” in your instrument
cluster display. The new engine oil change indicator system adds duty cycle tracking,
which means the engine oil change interval may fluctuate depending on your personal
driving style or workload of your truck. Failure to change the engine oil per the
maintenance schedule or the oil change indicator system’s prompt can result in internal
engine damage. An authorized dealer will reset the oil change indicator message after
completing the scheduled oil change. If a scheduled oil change is performed by
someone other than an authorized dealer, please reference the owner’s manual for
instructions.
Replace the engine oil and oil filter every 15,000 miles (24,000 km) or 12 months, or
sooner if prompted by the oil change indicator system. Under no circumstances should
oil change intervals exceed 15,000 miles (24,000 km) or 12 months, whichever comes
first. NOTE:
 Under no circumstances should oil change intervals exceed 15,000 miles
(24,000 km) or 12 months or 500 hours, whichever comes first.
 It is recommended that every 3,000 miles (4, 800 km), check the engine
oil level at least 30 minutes after a fully warmed engine is shut off.
Checking the oil level while the vehicle is on level ground will improve the
accuracy of the oil level reading. Add oil only when the level is at or
below the ADD or MIN mark.
 Severe service (high ambient temperature, short trips, heavy loading,
trailer towing, off-road, or law enforcement use) may reduce the miles
between oil changes.
Customer Assistance/Field Operations
FCA US LLC
This notice applies to your vehicle,
Y21/NHTSA 21V-439
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM/
BusinessLink / Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y21.
IMPORTANT SAFETY RECALL
Powertrain Control Module Software
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2019
– 2020 Model Year (DD) Ram 3500 Cab Chassis and (DP) Ram 4500/5500 Cab Chassis] trucks.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The Powertrain Control Module in your vehicle [1] may have an oil life monitor strategy that
does not provide adequate warning of oil consumption which may allow engine oil volume to
fall below an acceptable level. Low oil volume in the engine can cause a lack of oil film on the
main bearings, deteriorating the bearing which can result in engine damage, which may puncture
the engine block and may lead to a vehicle fire which increases the risk of injury to occupants
and persons outside the vehicle, as well as property damage.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer
will reprogram the powertrain control module. The estimated repair time is about half an hour.
In addition, your dealer will require your vehicle for proper check-in, preparation, and checkout
during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience. Please
bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP, RAM OR BUSINESSLINK DEALER
TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
IMPORTANT SAFETY RECALL
Vehicle information
Dear FCA vehicle owner:
FCA would like to provide the following information relating to enhancements in how your
vehicle’s system will decide oil change intervals to help increase the life of your engine. Please
read and follow this important information which is critical to maintain your vehicle’s engine
life.
The information below applies to your vehicle once the safety recall Y21, has been completed.
OIL CHANGE INDICATOR SYSTEM — CUMMINS® DIESEL Your vehicle is equipped with an engine oil
change indicator system. This system will alert you when it is time to change your engine oil by displaying
the words “Oil Change Due” in your instrument cluster display. The new engine oil change indicator system
adds duty cycle tracking, which means the engine oil change interval may fluctuate depending on your
personal driving style or workload of your truck. Failure to change the engine oil per the maintenance
schedule or the oil change indicator system’s prompt can result in internal engine damage. An authorized
dealer will reset the oil change indicator message after completing the scheduled oil change. If a scheduled
oil change is performed by someone other than an authorized dealer, please reference the owner’s manual
for instructions.
Replace the engine oil and oil filter every 15,000 miles (24,000 km) or 12 months, or sooner if prompted by
the oil change indicator system. Under no circumstances should oil change intervals exceed 15,000 miles
(24,000 km) or 12 months, whichever comes first. NOTE:
 Under no circumstances should oil change intervals exceed 15,000 miles (24,000 km) or 12
months or 500 hours, whichever comes first.
 It is recommended that every 3,000 miles (4, 800 km), check the engine oil level at least 30
minutes after a fully warmed engine is shut off. Checking the oil level while the vehicle is on
level ground will improve the accuracy of the oil level reading. Add oil only when the level is
at or below the ADD or MIN mark.
 Severe service (high ambient temperature, short trips, heavy loading, trailer towing, off-road,
or law enforcement use) may reduce the miles between oil changes.
Customer Assistance/Field Operations
FCA US LLC

***************************************************************************************************************

This notice applies to your vehicle,
Y21/NHTSA 21V-439
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM/ BusinessLink / Dealership
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y21.
IMPORTANT SAFETY RECALL
Powertrain Control Module Software
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2019 – 2020 Model Year (DD) Ram 3500 Cab Chassis and (DP) Ram 4500/5500 Cab Chassis] trucks.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The Powertrain Control Module in your vehicle [1] may have an oil life monitor strategy that does not provide adequate warning of oil consumption which may allow engine oil volume to fall below an acceptable level. Low oil volume in the engine can cause a lack of oil film on the main bearings, deteriorating the bearing which can result in engine damage, which may puncture the engine block and may lead to a vehicle fire which increases the risk of injury to occupants and persons outside the vehicle, as well as property damage.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will reprogram the powertrain control module. The estimated repair time is about half an hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP, RAM OR BUSINESSLINK DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
IMPORTANT SAFETY RECALL
Vehicle information
Dear FCA vehicle owner:
FCA would like to provide the following information relating to enhancements in how your vehicle’s system will decide oil change intervals to help increase the life of your engine. Please read and follow this important information which is critical to maintain your vehicle’s engine life.
The information below applies to your vehicle once the safety recall Y21, has been completed. OIL CHANGE INDICATOR SYSTEM — CUMMINS® DIESEL Your vehicle is equipped with an engine oil change indicator system. This system will alert you when it is time to change your engine oil by displaying the words “Oil Change Due” in your instrument cluster display. The new engine oil change indicator system adds duty cycle tracking, which means the engine oil change interval may fluctuate depending on your personal driving style or workload of your truck. Failure to change the engine oil per the maintenance schedule or the oil change indicator system’s prompt can result in internal engine damage. An authorized dealer will reset the oil change indicator message after completing the scheduled oil change. If a scheduled oil change is performed by someone other than an authorized dealer, please reference the owner’s manual for instructions. Replace the engine oil and oil filter every 15,000 miles (24,000 km) or 12 months, or sooner if prompted by the oil change indicator system. Under no circumstances should oil change intervals exceed 15,000 miles (24,000 km) or 12 months, whichever comes first. NOTE:  Under no circumstances should oil change intervals exceed 15,000 miles (24,000 km) or 12 months or 500 hours, whichever comes first.  It is recommended that every 3,000 miles (4, 800 km), check the engine oil level at least 30 minutes after a fully warmed engine is shut off. Checking the oil level while the vehicle is on level ground will improve the accuracy of the oil level reading. Add oil only when the level is at or below the ADD or MIN mark.  Severe service (high ambient temperature, short trips, heavy loading, trailer towing, off-road, or law enforcement use) may reduce the miles between oil changes.
Customer Assistance/Field Operations
FCA US LLC

***************************************************************************************************************

This notice applies to your vehicle,
Y21/NHTSA 21V-439
FOR RECALL QUESTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm if there are any recall repairs which must be performed on your vehicle
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y21.
IMPORTANT SAFETY RECALL
Powertrain Control Module Software
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2019 – 2020 Model Year (DD) Ram 3500 Cab Chassis and (DP) Ram 4500/5500 Cab Chassis] trucks.
RECALL DESCRIPTION
The Powertrain Control Module in your vehicle [1] may have an oil life monitor strategy that does not provide adequate warning of oil consumption which may allow engine oil volume to fall below an acceptable level. Low oil volume in the engine can cause a lack of oil film on the main bearings, deteriorating the bearing which can result in engine damage, which may puncture the engine block and may lead to a vehicle fire which increases the risk of injury to occupants and persons outside the vehicle, as well as property damage.
YOUR VEHICLE HAS ALREADY BEEN REMEDIED
According to our service records, the Powertrain Control Module software on your vehicle has been installed. Therefore, your vehicle has been remedied and this safety recall does not need to be performed.
This notification is provided for your records only. There is nothing more that you need to do.
WHAT IF I HAVE QUESTIONS REGARDING THIS RECALL?
If you believe the Powertrain Control Module software in your vehicle [2] has not been installed or have questions or concerns which your dealer is unable to resolve, please contact the FCA Group Recall Assistance Center at either fcarecalls.com or 1 800-853-1403.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
LOGO
VEHICLE PICTURE
QR Code
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-
9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
IMPORTANT SAFETY RECALL
Vehicle information
Dear FCA vehicle owner:
FCA would like to provide the following information relating to enhancements in how your vehicle’s system will decide oil change intervals to help increase the life of your engine. Please read and follow this important information which is critical to maintain your vehicle’s engine life.
The information below applies to your vehicle once the safety recall Y21, has been completed. OIL CHANGE INDICATOR SYSTEM — CUMMINS® DIESEL Your vehicle is equipped with an engine oil change indicator system. This system will alert you when it is time to change your engine oil by displaying the words “Oil Change Due” in your instrument cluster display. The new engine oil change indicator system adds duty cycle tracking, which means the engine oil change interval may fluctuate depending on your personal driving style or workload of your truck. Failure to change the engine oil per the maintenance schedule or the oil change indicator system’s prompt can result in internal engine damage. An authorized dealer will reset the oil change indicator message after completing the scheduled oil change. If a scheduled oil change is performed by someone other than an authorized dealer, please reference the owner’s manual for instructions. Replace the engine oil and oil filter every 15,000 miles (24,000 km) or 12 months, or sooner if prompted by the oil change indicator system. Under no circumstances should oil change intervals exceed 15,000 miles (24,000 km) or 12 months, whichever comes first. NOTE:  Under no circumstances should oil change intervals exceed 15,000 miles (24,000 km) or 12 months or 500 hours, whichever comes first.  It is recommended that every 3,000 miles (4, 800 km), check the engine oil level at least 30 minutes after a fully warmed engine is shut off. Checking the oil level while the vehicle is on level ground will improve the accuracy of the oil level reading. Add oil only when the level is at or below the ADD or MIN mark.  Severe service (high ambient temperature, short trips, heavy loading, trailer towing, off-road, or law enforcement use) may reduce the miles between oil changes.
Customer Assistance/Field Operations
FCA US LLC

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06/11/2021
_____________________________________________________________________
New Safety Recall Advanced Communication – Y21
FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DD) Ram 3500 Cab Chassis and (DP) 4500/5500 Cab Chassis trucks equipped with a 6.7L Cummins Turbo Diesel Engine.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have an oil life monitor strategy that does not provide adequate warning of oil consumption which may allow engine oil volume to fall below an acceptable level. Low oil volume in the engine can cause a lack of oil film on the main bearings, deteriorating the bearing which can result in engine damage, which may puncture the engine block, and may lead to a vehicle fire which increases the risk of injury to occupants and persons outside the vehicle, as well as property damage.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to reprogram the powertrain control module calibration software to include enhanced oil life monitoring. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in the 2nd Quarter of 2021.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC

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