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November 10, 2021 NHTSA CAMPAIGN NUMBER: 21V873000
Disabled air bags can increase the risk of injury to occupants in a crash.
NHTSA Campaign Number: 21V873
Manufacturer Chrysler (FCA US, LLC)
Components AIR BAGS
Potential Number of Units Affected 99,255
Summary
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Remedy
Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Y79.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
New Safety Recall Advanced Communication – Y79
FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (WL) Jeep® Grand Cherokee and 2022 Model Year (WS) Wagoneer/Grand Wagoneer vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with incorrect Occupant Restraint Controller (ORC) module software. The airbag warning indicator may not illuminate to notify the operator of possible compromised airbag system functionality. If specific ORC internal faults are active, then a diagnostic trouble code (DTC) will not be set and the airbag warning indicator may not illuminate. The internal faults will disable deployment of both the driver and passenger airbag squib and knee airbags. Reduced occupant protection in the event of a crash may result in an increased risk of injury to motor vehicle occupants.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to reprogram the ORC module with correct software. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2021.
Revision 2 December 2021
Dealer Service Instructions for:
Safety Recall Y79 / NHTSA 21V-873 Occupant Restraint Controller
NOTE: Added an additional step in the service procedure below (Step 2).
Remedy Available
2021 | (WL) | Jeep Grand Cherokee |
2022 | (WS) | Wagoneer/Grand Wagoneer |
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Occupant Restraint Controller (ORC) on about 102,837 of the above vehicles may have the incorrect software version. If specific ORC internal faults are active, then a diagnostic trouble code (DTC) will not be set and the airbag warning indicator may not illuminate. The internal faults will disable deployment of both the driver and passenger airbag squib (related to airbag venting post deployment) and knee airbags. Reduced occupant protection in the event of a crash may result in an increased risk of injury to motor vehicle occupants.
Repair
The ORC module on involved vehicles must be reprogrammed with new software.
Parts Information
No parts are required to perform this service procedure.
Parts Return
No parts return required for this campaign.
Special Tools
The following special tools are required to perform this repair:
➢ NPN | wiTECH Mopar Diagnostic Pod (MDP) |
➢ NPN | Laptop Computer |
➢ NPN | wiTECH Software |
Service Procedure
Reprogramming the ORC Module Procedure
NOTE: The wiTECH scan tool must be used to perform this recall. This procedure must be performed with the latest software release level. If the 1. Open the hood. Install a battery charger and verify that the charging rate reprogramming flash for the ORC is aborted or interrupted, repeat the procedure. The ORC must be at the latest calibration level after completing this recall.
- Open the hood. Install a battery charger and verify that the charging rate provides 13.2 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Turn the ignition to the “ON” position.
NOTE: The ignition MUST be in the “ON” position before connecting the MDP.
- Connect the wiTECH Mopar Diagnostic Pod (MDP) to the vehicle data link connector.
- Place the ignition in the “RUN” position.
- Open the wiTECH 2.0 website.
- Enter your “User id” and “Password”, and then select “Finish” at the bottom of the screen.
- From the “Vehicle Selection” screen, select the vehicle to be updated.
- From the “Action Items” screen, select the “Topology” tab.
- From the “Topology” screen, click on the “ORC” icon.
- From the “ORC” screen, select the “DTC’s” tab, if any DTC’s are present compare the DTC’s to the DTC’s highlighted below and ensure there are not active or stored codes (B0099-96, C10CC-49, B2207-00, B2208-00, B220B00).
- If the above DTC’s are present, reference the service manual for further information on diagnosing the specific DTC’s. DO NOT proceed with reprogramming the ORC module.
- From the “ORC” screen, select the “Flash” tab, then compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.
- If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 19.
- If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 13.
- From the flash ECU agreement page, agree to terms by checking the box.
- Select “Flash ECU” then follow the wiTECH screen instructions to complete the flash.
- Once the flash is complete, cycle the ignition.
- Select the “View DTCs” tab.
- Select “Clear All DTCs” and then select “Close”.
- Perform a EPS reset procedure below:
NOTE: If the EPS module is not reset, this may cause the EVIC to display a service the ALM (Active Lane Management) message.
a) Go to perform an EPS reset with wiTECH Go to the “Guided Diagnostics” menu
b) Select “Reset ECU”.
c) Select “EPS” from the list of modules.
d) Click “Continue” at the bottom of the page then follow the wiTECH prompts.
e) Clear all DTC’s that may have been set in any module due to reprogramming. The wiTECH application will automatically present all DTC’s after the flash and allow them to be cleared.
- Remove the battery charger from the vehicle and then close the hood.
- Turn off the vehicle, unplug the wiTECH Mopar Diagnostic Pod (MDP) and open and close the driver’s door. Let all modules go to sleep (This should take approximately one minute).
- Return the vehicle to the customer.
Chronology :
- On September 29, 2021, FCA US LLC (“FCA US”) Product Engineering was notified that, during a configuration review at the supplier for an unrelated manufacturing issue, an error was identified with one squib driver circuit that identified three associated internal faults not mapped to a DTC.
- On October 6, 2021, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation and discovered that some 2021 MY Jeep Grand Cherokee L and 2022 MY Jeep Wagoneer and Jeep Grand Wagoneer vehicles may not set a DTC and the airbag warning indicator may not illuminate.
- As of November 4, 2021, FCA US has identified zero customer complaints, zero warranty claims, and zero field reports potentially related to this issue for all markets.
- As of November 4, 2021, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets.
- On November 4, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
JEEP | GRAND CHEROKEE | 2021 |
JEEP | GRAND WAGONEER | 2022 |
JEEP | WAGONEER | 2022 |
15 Associated Documents
Remedy Instructions and TSB
RCRIT-21V873-0571.pdf 783.309KB
Remedy Instructions and TSB
RCRIT-21V873-5770.pdf 782.86KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V873-7661.PDF 211.138KB
Manufacturer Notices(to Dealers,etc) – NSRAC re New Safety Recall Advanced Communication Y79 FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (WL) Jeep Grand Cherokee and 2022 Model Year (WS) Wagoneer/Grand Wagoneer vehicles.
Recall Acknowledgement
RCAK-21V873-2530.pdf 645.205KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V873-3588.pdf 517.129KB
Manufacturer Notices(to Dealers,etc) – Dealer Notice re Safety Recall Y79 – ORC DTC/Warning Lamp, reopen recall on specific VINs on Dec. 7, 2021
RCMN-21V873-1222.pdf 106.751KB
Remedy Instructions and TSB
RCRIT-21V873-9830.pdf 786.751KB
Miscellaneous Document – FCA US LLC Recall Part Numbers Y79 ORC may not properly set a DTC
RMISC-21V873-0098.pdf 214.682KB
Defect Notice 573 Report
RCLRPT-21V873-6800.PDF 215.656KB
Renotification Notice
RCRN-21V873-1000.pdf 1537.491KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V873-7236.PDF 211.242KB
ISSUED Renotification Notice
Recall Quarterly Report #3, 2022-2
RCLQRT-21V873-4209.PDF 211.333KB
Recall Quarterly Report #4, 2022-3
RCLQRT-21V873-6944.PDF 211.446KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V873&docType=RCL
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SEOCONTENT-START
FCA US LLC Recall Part Numbers Y79 ORC may not properly set a DTC Submitted on November 10, 2021 ORC PART NUMBERS 68476781AB 68518542AF 68476781AA 68518542AD 68425814AE 68518542AC 68425814AD 68459138AC 68425814AC 68459138AB 68425813AB 68360922AC 68425813AA 68360922AB 68565965AB 68360921AC 68518544AE 68360921AB 68518544AD 68360917AC 68518544AC 68360917AB 68518543AE 68360916AC 68518543AD 68360916AB 68518543AC
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Schedule your FREE repair today! URGENT SAFETY RECALL OCCUPANT RESTRAINT CONTROLLER — Y79/NHTSA 21V-873 [MY Make Model] AA111111 Dear CUSTOMER NAME: Please bring your vehicle and this card to your scheduled appointment. We apologize for any inconvenience and do appreciate your attention to this urgent matter. Safety recall campaign Y79/NHTSA 21V-873 is open on your [MY Make® Model]. ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted. 0000004/#103186/Y79-FSP Call 1-800-853-1403 Visit recalls.mopar.com to locate your closest dealer Download the Mopar Owner’s Companion App at either the App or Google Play Stores LOGO VEHICLE PICTURE
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Schedule your FREE repair today! URGENT SAFETY RECALL INNER FENDER LINERS — K13/10V-236 Dear : Please bring your vehicle and this card to your scheduled appointment. We apologize for any inconvenience and do appreciate your attention to this urgent matter. Safety recall campaign K13/10V-236 is open on your ® . ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted. 0000046/#102666/K13-SPC Call 1-800-853-1403 Visit recalls.mopar.com to locate your closest dealer Download the Mopar Owner’s Companion App at either the App or Google Play Stores
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Copyright 2021, FCA US LLC, All Rights Reserved (kka) Revision 2 December 2021 Dealer Service Instructions for: Safety Recall Y79 / NHTSA 21V-873 Occupant Restraint Controller NOTE: Added additional customer courtesy LOP’s for (WS) vehicles ONLY. 2021 (WL) Jeep Grand Cherokee 2022 (WS) Wagoneer/Grand Wagoneer NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. The Occupant Restraint Controller (ORC) on about 102,837 of the above vehicles may have the incorrect software version. If specific ORC internal faults are active, then a diagnostic trouble code (DTC) will not be set and the airbag warning indicator may not illuminate. The internal faults will disable deployment of both the driver and passenger airbag squib (related to airbag venting post deployment) and knee airbags. Reduced occupant protection in the event of a crash may result in an increased risk of injury to motor vehicle occupants. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Safety Recall Y79 – Occupant Restraint Controller Page 2 The ORC module on involved vehicles must be reprogrammed with new software. No parts are required to perform this service procedure. No parts return required for this campaign. The following special tools are required to perform this repair: NPN wiTECH Mopar Diagnostic Pod (MDP) NPN Laptop Computer NPN wiTECH Software Repair Parts Information Parts Return Special Tools Safety Recall Y79 – Occupant Restraint Controller Page 3 Reprogramming the ORC Module Procedure NOTE: The wiTECH scan tool must be used to perform this recall. This procedure must be performed with the latest software release level. If the reprogramming flash for the ORC is aborted or interrupted, repeat the procedure. The ORC must be at the latest calibration level after completing this recall. 1. Open the hood. Install a battery charger and verify that the charging rate provides 13.2 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 2. Turn the ignition to the “ON” position. NOTE: The ignition MUST be in the “ON” position before connecting the MDP. 3. Connect the wiTECH Mopar Diagnostic Pod (MDP) to the vehicle data link connector. 4. Place the ignition in the “RUN” position. 5. Open the wiTECH 2.0 website. 6. Enter your “User id” and “Password”, and then select “Finish” at the bottom of the screen. 7. From the “Vehicle Selection” screen, select the vehicle to be updated. 8. From the “Action Items” screen, select the “Topology” tab. 9. From the “Topology” screen, click on the “ORC” icon. Service Procedure Safety Recall Y79 – Occupant Restraint Controller Page 4 10. From the “ORC” screen, select the “DTC’s” tab, if any DTC’s are present compare the DTC’s to the DTC’s highlighted below and ensure there are not active or stored codes (B0099-96, C10CC-49, B2207-00, B2208-00, B220B-00). 11. If the above DTC’s are present, reference the service manual for further information on diagnosing the specific DTC’s. DO NOT proceed with reprogramming the ORC module. 12. From the “ORC” screen, select the “Flash” tab, then compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed. If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 19. If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 13. 13. From the flash ECU agreement page, agree to terms by checking the box. 14. Select “Flash ECU” then follow the wiTECH screen instructions to complete the flash. 15. Once the flash is complete, cycle the ignition. 16. Select the “View DTCs” tab. 17. Select “Clear All DTCs” and then select “Close”. 18. Perform a EPS reset procedure below: Service Procedure [Continued] Safety Recall Y79 – Occupant Restraint Controller Page 5 NOTE: If the EPS module is not reset, this may cause the EVIC to display a service the ALM (Active Lane Management) message. a) Go to perform an EPS reset with wiTECH Go to the “Guided Diagnostics” menu b) Select “Reset ECU”. c) Select “EPS” from the list of modules. d) Click “Continue” at the bottom of the page then follow the wiTECH prompts. e) Clear all DTC’s that may have been set in any module due to reprogramming. The wiTECH application will automatically present all DTC’s after the flash and allow them to be cleared. 19. Remove the battery charger from the vehicle and then close the hood. 20. Turn off the vehicle, unplug the wiTECH Mopar Diagnostic Pod (MDP) and open and close the driver’s door. Let all modules go to sleep (This should take approximately one minute). 21. Return the vehicle to the customer. Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use one of the following labor operation numbers and time allowances: Labor Operation Time Number Allowance Inspect ORC module software level 18-Y7-91-81 0.2 hours Inspect and reprogram ORC module 18-Y7-91-82 0.2 hours Service Procedure [Continued] Completion Reporting and Reimbursement Safety Recall Y79 – Occupant Restraint Controller Page 6 Customer Courtesy Special Service LOP’s: (WS) Wagoneer/Grand Wagoneer Vehicles ONLY Wash Exterior and Interior – Max 95-08-35-50 Vehicle Pickup and Delivery – Max 95-08-35-51 Vehicle Fuel Fill – Max 95-08-35-52 Active Service Delivery – Max 95-08-35-53 NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Dealer Notification Owner Notification and Service Scheduling Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Safety Recall Y79 – Occupant Restraint Controller Page 7 Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Additional Information This notice applies to your vehicle, Y79/NHTSA 21V-873 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y79. IMPORTANT SAFETY RECALL Occupant Restraint Controller Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2021 Model Year (WL) Jeep Grand Cherokee and 2022 (WS) Wagoneer/Grand Wagoneer] vehicles. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The Occupant Restraint Control (ORC) module on your vehicle [1] may have the incorrect software. The airbag warning indicator may not illuminate to notify the operator of possible compromised airbag system functionality. If specific ORC internal faults are active, then a diagnostic trouble code (DTC) will not be set and the airbag warning indicator may not illuminate. The internal faults will disable deployment of both the driver and passenger airbag squib (related to airbag venting post deployment) and knee airbags. Reduced occupant protection in the event of a crash may result in an increased risk of injury to motor vehicle occupants. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will reprogram the ORC module with correct software. The estimated repair time is about a half hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371
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This notice applies to your vehicle, Y79/NHTSA 21V-873 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Y79. IMPORTANT SAFETY RECALL Occupant Restraint Controller Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2021 Model Year (WL) Jeep Grand Cherokee and 2022 (WS) Wagoneer/Grand Wagoneer] vehicles. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The Occupant Restraint Control (ORC) module on your vehicle [1] may have the incorrect software. The airbag warning indicator may not illuminate to notify the operator of possible compromised airbag system functionality. If specific ORC internal faults are active, then a diagnostic trouble code (DTC) will not be set and the airbag warning indicator may not illuminate. The internal faults will disable deployment of both the driver and passenger airbag squib (related to airbag venting post deployment) and knee airbags. Reduced occupant protection in the event of a crash may result in an increased risk of injury to motor vehicle occupants. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will reprogram the ORC module with correct software. The estimated repair time is about a half hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371
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ADDITIONAL UPDATE: SAFETY RECALL Y79 – 2021 WL & 2022 WS – ORC DTC/WARNING LAMP DEC 2021 Safety Recall Y79 – ORC DTC/Warning Lamp, reopen recall on specific VINs on Dec. 7, 2021 Additional Safety Recall Y79 VINs have been identified that will require the recall to be reopened. The remedy repair service date for these vehicles was reported on or before Nov. 18, 2021. Dealers should review their Open Inventory Service Actions and VIN VIPs for the recall being open. A duplicate recall claim will need to be submitted once the recall repair is completed using LOP 18-Y7-91-82, Inspect and reprogram ORC module. Thank you, Mopar
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11/11/2021 New Safety Recall Advanced Communication – Y79 FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (WL) Jeep® Grand Cherokee and 2022 Model Year (WS) Wagoneer/Grand Wagoneer vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with incorrect Occupant Restraint Controller (ORC) module software. The airbag warning indicator may not illuminate to notify the operator of possible compromised airbag system functionality. If specific ORC internal faults are active, then a diagnostic trouble code (DTC) will not be set and the airbag warning indicator may not illuminate. The internal faults will disable deployment of both the driver and passenger airbag squib and knee airbags. Reduced occupant protection in the event of a crash may result in an increased risk of injury to motor vehicle occupants. SERVICE ACTION FCA US will conduct a voluntary safety recall to reprogram the ORC module with correct software. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2021. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-873 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : NOV 10, 2021 NHTSA Recall No. : 21V-873 Manufacturer Recall No. : Y79 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 99,255 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Jeep Grand Cherokee L Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2021 MY Jeep Grand Cherokee L vehicles may have been built with an occupant restraint controller (“ORC”) that contains an incorrect software version. The suspect period began on December 3, 2020, when ORCs with an incorrect software version were introduced into vehicle production, through November 1, 2021, when the suspect ORCs were no longer used in vehicle production. Vehicle and supplier production records were used to determine the suspect vehicle population. Similar vehicles not included in this recall were built with ORCs with the correct software version. The total affected vehicles for this model is 87,780. Production Dates : DEC 03, 2020 – NOV 01, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-873 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Jeep Wagoneer / Grand Wagoneer Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2022 MY Jeep Wagoneer and Jeep Grand Wagoneer vehicles may have been built with an ORC that contains an incorrect software version. The suspect period began on February 24, 2021, when ORCs with an incorrect software version were introduced into vehicle production, through November 1, 2021, when the suspect ORCs were no longer used in vehicle production. Vehicle and supplier production records were used to determine the suspect vehicle population. Similar vehicles not included in this recall were built with ORCs with the correct software version. The total affected vehicles for this model is 11,475. Production Dates : FEB 24, 2021 – NOV 01, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : If specific ORC internal faults are active then a diagnostic trouble code (“DTC”) will not be set and the airbag warning indicator may not illuminate. The internal faults will disable deployment of both the driver and passenger airbag squib 3 (related to airbag venting post deployment) and knee airbags. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The airbag warning indicator may not illuminate to notify the customer of possible compromised airbag system functionality. Reduced occupant protection in the event of a crash may result in an increased risk of injury to motor vehicle occupants. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 21V-873 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Control Module Component Description : Occupant Restraint Controller Component Part Number : See document – “FCA US LLC Recall Part Numbers – Y79 ORC may not properly set a DTC – 11102021.pdf” Supplier Identification : Component Manufacturer Name : Veoneer Address : 26360 American Drive Southfield Michigan 48034 Country : United States Chronology : • On September 29, 2021, FCA US LLC (“FCA US”) Product Engineering was notified that, during a configuration review at the supplier for an unrelated manufacturing issue, an error was identified with one squib driver circuit that identified three associated internal faults not mapped to a DTC. • On October 6, 2021, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation and discovered that some 2021 MY Jeep Grand Cherokee L and 2022 MY Jeep Wagoneer and Jeep Grand Wagoneer vehicles may not set a DTC and the airbag warning indicator may not illuminate. • As of November 4, 2021, FCA US has identified zero customer complaints, zero warranty claims, and zero field reports potentially related to this issue for all markets. • As of November 4, 2021, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. • On November 4, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 21V-873 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to reprogram suspect ORCs with the correct software version. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy is a reprogram of the occupant restraint controller with the correct software version that maps subject internal faults to a DTC. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **11/10/2021: FCA US will notify dealers and begin notifying owners on or about 12/30/2021. Planned Dealer Notification Date : DEC 30, 2021 – DEC 30, 2021 Planned Owner Notification Date : DEC 30, 2021 – DEC 30, 2021 * NR – Not Reported
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