Safety Recall Y73 Rear Spoiler – 2021 Dodge Durango

October 28, 2021 NHTSA CAMPAIGN NUMBER: 21V842000

Rear Spoiler May Detach While Driving

A damaged rear spoiler could detach and become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V842

Manufacturer Chrysler (FCA US, LLC)

Components STRUCTURE

Potential Number of Units Affected 4,837

 

Summary

Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango vehicles. The rear spoiler may not be aligned properly with the roof, resulting in damage to the spoiler during liftgate use.

 

Remedy

Dealers will inspect and replace the rear spoiler, as necessary, free of charge. Owner notification letters were mailed December 21, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Y73.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


New Safety Recall Advanced Communication – Y73

FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (WD) Dodge Durango vehicles.

 

REASON FOR THIS SAFETY RECALL

Some of the above vehicles may have been built with a rear spoiler that is over-flush to the roof, allowing contact to the roof when cycling the liftgate. Vehicle occupants may hear the spoiler hitting the body when opening or closing the liftgate, or a rattle from the spoiler being loose while driving. An over-flush rear spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming partially detached from the vehicle. Rear spoilers that become partially detached may separate from the vehicle while driving, potentially creating a road hazard to operators and occupants of other vehicles, and can cause such vehicles to crash without prior warning.

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall to inspect and, if necessary, replace the rear spoiler. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 4th Quarter of 2021.

 


Revised February 2022

Dealer Service Instructions for:

Safety Recall Y73 / NHTSA 21V-842 Rear Spoiler

 

NOTE: A LOP for paint time has been added.

 

Remedy Available

2021 (WD) Dodge Durango

 

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement toapply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The rear spoiler on about 4,830 of the above vehicles may be over-flush to the roof, allowing contact to the roof when cycling the liftgate. Vehicle occupants may hear the spoiler hitting the body when opening or closing the liftgate, or a rattle from the spoiler being loose while driving. An over-flush rear spoiler may become damaged when cycling the liftgate which may result in the spoiler becoming partially detached from the vehicle.

 

Repair

The rear spoiler will be inspected for looseness and gaps that indicate it may not have been installed properly. If needed, the upper spoiler section will be replaced, and the spoiler reattached to the vehicle.

 

Alternate Transportation

Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that spoiler replacement is required and the vehicle must be held overnight.

 

Parts Information

Part Number Description
CSANY731AA Rear Spoiler, Standard
Each package contains the following components:
Quantity Description
1 Rear Spoiler, Standard

OR

Part Number Description
CSANY732AA Rear Spoiler, SRT, Hellcat and Pursuit
Each package contains the following components:
Quantity Description
1 Rear Spoiler, SRT, Hellcat and Pursuit

 

Part Number Qty. Description
68087885AA 4 Pin Clip, Lower Liftgate (MSQ 4), both spoiler types

 

Parts Return

No parts return required for this campaign.

 

Special Tools

The following special tool is required to perform this repair:

➢ C-4755 Trim Stick

 

Service Procedure

A.  Inspect

  1. Grasp the rear spoiler with one hand and gently push to feel for loose fasteners. After feeling for looseness, release the spoiler, and check the gap between the spoiler and the hatch glass on each side of the spoiler in line with the roof rack. If the gap is greater than 5mm, the upper spoiler must be replaced (Figure 1).

 

  1. Rest a small straight edge (like to driver license or credit card) on the roof and check for flushness of the liftgate. Check at the center (behind the antennae), and at each end. The spoiler must not be more than 1mm over flush to the body. If it is, the upper spoiler must be replaced (Figure 2).

 

  1. Measure the gap between the spoiler and roof on the right and left ends. This gap must be 6mm or greater. If not, the upper spoiler must be replaced (Figures 3 and 4).

 

  1. Visually inspect the lip seal. The seal must be sitting tight to the spoiler and not catching on the roof. The seal must not be distorted. If the seal does not pass inspection, the upper spoiler must be replaced (Figure 5).

 

  1. With the help of an assistant, open the liftgate while looking cross-car to ensure the spoiler seal does not hang up on the roof. Close the gate while making the same inspection. Repeat several times, while inspecting from both sides of the vehicle. A slight brush condition is acceptable. If the seal gets hung up, the upper spoiler must be replaced (Figure 6).

 

NOTE: If any one of the five inspection criteria above do not meet requirements, the rear spoiler must be replaced.  If all five inspection criteria are met, the recall can be marked complete and the vehicle returned to the customer.

 

B.  Remove

  1. Move the passenger seat forward.

 

  1. Disconnect and isolate the negative battery cable. If equipped with an Intelligent Battery Sensor (IBS), disconnect the IBS connector first before disconnecting the negative battery cable.

 

  1. Open the liftgate.

 

  1. Remove the header trim (Figure 7).

 

  1. Disconnect the electrical connector to the courtesy light, if equipped.

 

  1. Disconnect the washer solvent supply hose and the CHMSL electrical connector (Figure 8).

 

NOTE: Use a bucket to catch any fluid that may drip from the washer solvent supply hose.

 

  1. Press down on the pull cup on the liftgate trim (Figure 9).

 

  1. Using a Trim Stick C-4755 or equivalent, at the top in the center, release the cup from the trim panel (Figure 9).

 

  1. Remove the two pull cups (1) from the lower trim panel (Figure 10).

 

  1. Using a Trim Stick C-4755 or equivalent, release the six lower retaining clips (3) and carefully pry the trim panel (1) away from the inside of the liftgate (4) (Figure 11).

 

  1. Carefully release the upper retaining clips (2) and separate the trim panel completely from the liftgate (Figure 11).  

 

  1. Disconnect the trim panel lighting connectors.

 

  1. Remove the lower liftgate trim panel from the vehicle.

 

CAUTION: Green trim panel attachment clips should be discarded and replaced with new ones anytime the trim is removed.

 

  1. Remove the upper trim panel (2) using a Trim Stick C-4755 or equivalent, carefully pry the trim panel away from the inside of the liftgate (1) to release the fasteners that secure the panel to the liftgate (Figure 12).

 

  1. 14. Remove the four spoiler mounting nuts (1) (Figure 13).

 

  1. Remove the rubber body plug from the liftgate (Figure 14).

 

  1. Squeeze the plastic w-clip retainer tabs with a 7 or 8mm socket (1) through access hole to release spoiler (Figure 15).

 

  1. Lower the liftgate.

 

Note: Do not try to separate Spoiler until hidden W clip is released or clip may be damaged (Step 16).

 

  1. With a helper, pivot the spoiler (2) towards the front of the vehicle (Figure 13).

 

  1. Remove spoiler from vehicle.

 

  1. Inspect the w-clip hole in the sheet metal to assure they are flush. If removing the spoiler pulled this surface up, flatten it back with a soft mallet. If the grommet stayed on the body when the spoiler was removed, transfer it to the new spoiler.

 

C. Paint new Upper Spoiler 

  1. Paint the new replacement upper spoiler per the approved warranty refinish paint manufacturers (Akzo Nobel, Axalta, BASF, PPG, and Sherwin-Williams) recommendations.

 

D.  Transfer Components 

  1. Remove five round, reusable clips holding the upper and lower spoiler together (Figure 16).

 

  1. Using trim stick C-4755 or equivalent, at each end of the spoiler, and working from the back of the spoiler, release the tabs holding the upper and lower spoiler together (Figure 17).

 

  1. Release eight additional tabs by gently pulling the two spoiler halves apart (Figure 18).

 

  1. Remove two screws holding CHMSL lens to the upper spoiler (Figure 19).

 

  1. Remove the CHMSL lens and wiring from the spoiler. Transfer the CHMSL nuts to the new spoiler.

 

  1. Working on a padded surface to protect the paint, install the CHMSL lens and harness to the new spoiler upper.

 

  1. Install the two screws holding the CHMSL to the upper spoiler (Figure 19).

 

  1. Transfer the center W clip, and the four T studs (the two center studs are larger, the outer studs are smaller) from the old spoiler to the new.

 

  1. Assemble the original lower spoiler to the new painted upper spoiler, beginning with the 8 center most tabs (Figure 19).

 

  1. Seat the tabs at each end of the spoiler.

 

  1. Install the five round, reusable clips holding the upper and lower spoiler together (Figure 16).

 

  1. Install the new adhesive end seals to the spoiler right and left ends (Figure 20).

 

  1. Install the new lip seal to the channel on back edge of the upper spoiler. Compare to the old part for proper orientation (Figure 21).

 

E.  Install 

  1. With a helper, lift spoiler (2) into place and pivot towards the front of the vehicle (Figure 13).

 

  1. Feed the washer solvent hose and electrical connectors through their access hole in vehicle.

 

  1. Lower spoiler into position and engage retainer w-clip (Figure 10).

 

  1. Verify that the end seals are not pinched under the spoiler.

 

  1. Place the grommet over the w-clip.

 

  1. Install washer rubber body plug (Figure 9).

 

  1. Install the nuts (1) tighten to the 5 Nm (44 in. lbs.) (Figure 8).

 

  1. Using hand pressure, press firmly and evenly on the upper trim panel (2) over each of the fastener locations until the fasteners are fully engaged in the holes on the inside of the liftgate (1) (Figure 12).

 

  1. Install new green lower trim panel attachment clips to the lower liftgate trim and verify they are properly installed.

 

  1. Connect the lighting connector (Figure 8).

 

  1. Position the top edge of the lower liftgate trim (1) onto the liftgate and seat the upper retaining clips (2) fully (Figure 11).

 

  1. Using hand pressure, press firmly and evenly on the lower trim panel (1) over each of the six lower retaining clip locations (3) until the clips are seated fully in the holes on the inside of the liftgate (Figure 11).

 

  1. Install the pull cups (2) in the lower trim (1) and seat the clips (3) fully (Figure 22).

 

  1. Connect the negative battery cable.

 

  1. Repeat Inspection step 2 to verify that the spoiler now passes this inspection.

 


Chronology :

  • On August 25, 2021, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation as a result of reports alleging rear spoilers falling off while driving.
  • During September 2021, FCA US TSRC reviewed claims of rear spoilers falling off vehicles, met with engineering to understand the part design and change history, and reviewed part and vehicle measurement data.
  • As of October 12, 2021, FCA US has identified five customer assistance records, 74 warranty claims, and zero field reports potentially related to this issue for all markets with dates of receipt ranging from December 02, 2020 to September 23, 2021.
  • As of October 12, 2021, FCA US is not aware of any accidents or injures potentially related to this issue for all markets.
  • On October 21, 2021, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
DODGE DURANGO 2021

 


13 Associated Documents

Manufacturer Notices(to Dealers,etc) – NSRAC re New Safety Recall Advanced Communication Y73 FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (WD) Dodge Durango vehicles.

RCMN-21V842-1228.pdf 98.124KB

RCMN-21V842-1228

 


Defect Notice 573 Report

RCLRPT-21V842-4827.PDF 214.27KB

RCLRPT-21V842-4827

 


Recall Acknowledgement

RCAK-21V842-2813.pdf 645.143KB

RCAK-21V842-2813

 


Recall Quarterly Report #1, 2021-4

RCLQRT-21V842-9198.PDF 211.145KB

RCLQRT-21V842-9198

 


Manufacturer Notices(to Dealers,etc) – NSRAC re New Safety Recall Advanced Communication Y73 FCA US LLC (FCA US) has announced a safety recall on certain 2021 Model Year (WD) Dodge Durango vehicles.

RCMN-21V842-4399.pdf 101.233KB

RCMN-21V842-4399

 


Remedy Instructions and TSB

RCRIT-21V842-2784.pdf 1950.154KB

RCRIT-21V842-2784

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V842-8486.pdf 514.771KB

RCONL-21V842-8486

 


Remedy Instructions and TSB

RCRIT-21V842-7244.pdf 1950.824KB

RCRIT-21V842-7244

 


Miscellaneous Document – Email Blast

RMISC-21V842-6980.pdf 254.338KB

RMISC-21V842-6980

 


Recall Quarterly Report #2, 2022-1

RCLQRT-21V842-0583.PDF 211.25KB

RCLQRT-21V842-0583

 


ISSUED Renotification Notice

RCRN-21V842-7756.pdf 96.443KB

RCRN-21V842-7756

 


Recall Quarterly Report #3, 2022-2

RCLQRT-21V842-8142.PDF 211.337KB

RCLQRT-21V842-8142

 


Recall Quarterly Report #4, 2022-3

RCLQRT-21V842-0928.PDF 211.451KB

RCLQRT-21V842-0928

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V842&docType=RCL

 


 

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Last update on 2023-01-25 / Affiliate links / Images from Amazon Product Advertising API

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