Safety Recall Y60 / NHTSA 21V-398 Wheel Studs – 2019-2021 Ram 3500 Pickup

Revised December 2021

Dealer Service Instructions for:

Safety Recall Y60 / NHTSA 21V-398 Wheel Studs

 

NOTE: Added, revised repair procedure to include parts list and repair to address vehicles with failed stud(s) after inspection.

 

NOTE: This Service Procedure applies ONLY for specific Fleet Vehicles.

 

Remedy Available

2019 – 2021 (D2) Ram 3500 Pickup

 

 

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

 

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The flanged wheel lug nuts on about 1,394 of the above vehicles may have been over-torqued during service to an incorrect torque specification in the Service & Owner’s information. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.

 

Repair

This specific campaign (Y60) was initially launched to Enterprise locations in August, 2021 to allow inspection of a controlled subset of vehicles.

  • If the inspection on all wheel studs passed, the owner’s manual was updated and the recall was closed.
  • If the inspection failed for any stud, an interim LOP (22-Y6-0L-81) was

identify failed wheel studs and continue through procedure for repair  and closure used and those vehicles were held until parts were to be available.

 

Parts are now available for this campaign.  Repeat the inspection process to of the recall.

 

  1. Remove all four wheel and tire assemblies and inspect all wheel studs – reference section Wheel Stud Inspection Procedure.
    1. All impacted Enterprise locations received (1) “Mopar Essential Tool #2077700030 – Go/No-Go Gauge” in August, 2021. All dealers received one (1) “Mopar Essential Tool #2077700030 – Go/No-Go Gauge” the week of November 1, 2021. Please ensure the gauge is kept in a secure location to be utilized for the duration of this campaign.
    2. If there are any questions regarding delivery of the “Mopar Essential Tool #2077700030 – Go/No-Go Gauge”, contact the Mopar Essential Tool Call Center ( 1-855-298-2687 / moparessentialtools.com ).
    3. Additional tools are available in limited quantities, if required. Utilize the above Mopar Essential Tool Call Center or website to submit a request.

 

  1. If any of the wheel studs do not pass inspection – reference sections Front Axle Stud Removal and Installation Procedure or section C. Rear Axle Stud Removal and Installation Procedure.

 

  1. Dealers and/or Enterprise repair locations are required to locate the lug nut torque specification page in the owner’s manual/user’s manual and attach a label over the existing lug nut torque specifications information page. Also insert and staple the addendum card to the same page – reference section Owner’s Manual Update.
    1. All Enterprise locations received addendum cards and adhesive labels in August, 2021. If additional material is required, follow the steps below.
    2. Process Steps to obtain Addendum Card(s) and/or Adhesive Label(s):
      1. Access the “DealerCONNECT” website.
      2. Select the “Marketing” link in the header of DealerCONNECT.
      3. Locate the “Product Information” section heading on the Marketing page.
      4. Select the “Literature and Merchandising Materials” link in the product information section.
      5. Locate the “Mopar” section heading on the Literature and Merchandising Materials page.
      6. Select the “Recall Labels /Cards” link listed in the MOPAR section.
      7. Select Item>Update Cart>Submit Order.
    3. Dealers can order a minimum of 10 pieces (both labels and addendum cards) at a time and a maximum of 50 pieces. Note that labels and addendum cards should be ordered in sets.

 

Parts Information 

Due to the significant quantity of vehicles and parts involved in this campaign, a STAR Case must be submitted in order to request parts.

 

Please access Cherwell via the Service Library link to create a STAR Case.

 

Please provide the VIN, Model Year and Family, Mileage, Dealer Code and failed stud location(s) and quantities (i.e. Driver Front – 2, Passenger Rear – 4).  Review the parts lists below and provide required parts list in STAR Case.

 

NOTE:  Parts are packaged in kits.  Most kits contain material to repair one or more wheels depending on the number of failed studs per truck.  It is expected that the unused parts are maintained for future vehicles requiring repair. PLEASE CHECK YOUR DEALER INVENTORY PRIOR TO PROVIDING REQUIRED PARTS LIST TO STAR.

 

Important – When submitting the STAR Case- On the Repair Information Screen when selecting the “Next Step” – be sure to select “Y26 Wheel Stud Recall” from the list of options. This will route your ticket to the appropriate agent. DO NOT select “I will wait for STAR Response”, or any other available option.

 

Dealers must place their own axle fluid orders, if fluid is needed.  STAR will then verify that all of the required information is accurate, and will place the order for the appropriate parts.

 

# MY Vehicle Axle Sales Code Required Part Description C-Kit P/N Qty per C-Kit Qty.
1 20122021 D2 DD DP Failed Inspection M14x1.50×70.00 Wheel Stud – Front CSZMY261AA 10 ONLY quantity failing inspection is needed; note: DP – 10 per wheel, Others – 8 per wheel; x 2 rear wheels
2 20122021 D2 DD Failed Inspection M14x1.50×80.00 Wheel Stud – Rear CSZMY263AA 5 ONLY quantity failing inspection is needed; note:

8 per wheel x 2 rear wheels

3 20122021 D2 DD DP ONLY if needed Flanged Lug Nut CSZMY264AA 8 ONLY if needed; note: DP – 10 per wheel, Others –

8 per wheel; x 4 front/rear wheels

4 20122021 D2 DD DRX Required for Rear Stud Replacement BOLT, Rear Hub – Hex Flange Head, 7/16-14×35.00 CSZMY266AA 8 required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
5A 20192020 D2 DRC Required for Rear Stud Replacement Bolt, M12 Rear hub CSZMY267AA 8 required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels
5B 2021 D2 DRC Required for Rear Stud Replacement BOLT, M12 Rear Hub CSZMY267AA 8 required when any REAR studs fail inspection; note: 12 per wheel; x2 rear wheels
6 20192021 D2 DD DRX Required for Rear Stud Replacement Seal, Wheel Bearing CSZMY26BAA 2 required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
7 20192021 D2 DRC Required for Rear Stud Replacement Seal, Wheel Bearing CSZMY26DAA 5 required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
8 20192021 D2 DD DRX Required for Rear Stud Replacement O-Ring, Axle Shaft CSZMY26CAA 10 required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
9 20192021 D2 DRC Required for Rear Stud Replacement O-Ring, Axle Shaft CSZMY26EAA 10 required when any REAR studs fail inspection; note: 1 per wheel; x2 rear wheels
10 20122021 D2 DD Required for Rear Stud Replacement Bolt, Rear Rotor to hub CSZMY26HAA 8 required when any REAR studs fail inspection; note: 8 per wheel; x2 rear wheels

 

 

Axle Fluid Part Numbers

MY Vehicle Sales Code Axle Fluid PN
2019-2021 DP DRY 68449546AA MS-A0759
2019-2021 D2,DD DRX
2019-2021 D2 DRC 68449547AA MS-8985

 

Parts Return

Parts returns are not required for this campaign.

 

Special Tools

The following special tools are required to perform this repair:  

➢ 8677 Remover, Ball Joint
➢ 2067700030 Guide, Hub
➢ 8954A Socket, Hub Nut 6 Pin
➢ 2029500030 Socket, Hub Nut 9 Pin
➢ 2066600030 Socket, Hub Nut 12 Pin
➢ 2066700030 Installer, Hub Seal  (12.0” Ring Gear)
➢ 8693 Installer, Hub Seal  (11.5” Ring Gear)
➢ C-4171 Handle
➢ 2077700030 Stud Inspection Tool

 

Service Procedure

A. Wheel Stud Inspection Procedure

 

  1. Remove the front and rear wheel and tire assemblies.

 

  1. Using a wire brush clean the threads on all of the wheel studs.

 

  1. Measure approximately 25mm from the axle flange surface up the stud and place a mark (Figure 3). If no measurement tool is available, use the color of the stud to identify the measurement area (Figure 2).

 

  1. Attempt to insert the stud measurement tool in the following locations of the stud at different angles: (Figure 2). a) At the base of the wheel stud.

a) At the base of the wheel stud.

b) At the center of the 25mm measurement area.

c) Near the 25mm mark.

 

  1. Did the measurement tool insert fully into ANY of the wheel studs at all three locations? See sample illustrations below (Figure 3 and Figure 4).

 

  • If YES (aka. any Bad Studs), continue to section B. Front Axle Stud Removal and Installation Procedure or section C. Rear Axle Stud Removal and Installation, depending on failed stud wheel location.

 

  • If NO (aka. All Good Studs), reinstall the wheel and tire assemblies by tightening all of the lug nuts to 175N·m (129ft. lbs.) and continue to section D. Owner’s Manual Update.

 

B. Front Axle Stud Removal and Installation Procedure

 

  1. Raise and support the vehicle.

 

  1. Remove the front tires and wheel assemblies.

 

  1. Attach special tool 8677 onto the front hub and press the wheel stud out of the wheel hub (Figure 5).

 

  1. Install the NEW wheel stud into the flange.

 

  1. Install three proper sized washers onto the stud, then install a lug nut with the flat side of the nut against the washer.

         

  1. Tighten the lug nut until the stud is pulled into the hub flange. Verify that the stud is properly seated into the flange and no gap is present (Figure 6).

 

NOTE: Do not use an air impact tool to install the stud.

 

NOTE: Do Not Exceed 175 N·m (129ft. lbs.) of torque on the lug nut.

 

  1. Remove the lug nut and washers.

 

  1. Install the wheel and tire assemblies.

 

  1. Tighten the lug nuts to 175 N·m (129ft. lbs.).

 

NOTE: Lug Nut torque specification is a NEW revised specification.

 

  1. Lower the vehicle.

 

  1. If required, proceed to section C. Rear Axle Stud Removal and Installation Procedure.

 

  1. If rear studs do not require replacement, proceed to section Owner’s Manual Update.

 

C.  Rear Axle Stud Removal and Installation Procedure

 

  1. Raise and support the vehicle.

 

  1. Remove the rear tire and wheel assemblies.

 

  1. Remove the brake caliper adaptor bolts and brake caliper as an assembly and support the caliper (Figure 8).

 

  1. Remove the axle flange bolts (Figure 9).

 

  1. Slide the axle shaft out of the axle tube.

 

  1. Remove the retaining clip from the hub. Note the direction it is installed (Figure 10).

 

  1. Remove the hub nut key (Figure 11).

 

NOTE: If hub nut key will not remove freely, loosen or tighten hub nut to free the key.

 

  1. Using Socket, Hub Nut 6 Pin 8954A, or Socket, Hub Nut 9 Pin 2029500030, or Socket, Hub Nut 12 Pin 2066600030 remove the hub nut (Figure 12).

 

  1. Remove the hub assembly from the vehicle and set on a clean surface.

 

  1. If equipped: Remove the tone ring bolts.

 

  1. If equipped: Remove the tone ring.

 

  1. Place a mark on the hub and rotor for re-assembly.

 

  1. Remove the rotor bolts (Figure 13).

 

  1. Separate the brake rotor from the wheel hub.

 

  1. Attach special 8677 tool to hub and extract the wheel stud(s) (Figure 14).

 

  1. Install the NEW stud into the flange, install three proper sized washers onto the NEW stud, then install a lug nut.

 

  1. Tighten the lug nut until the stud is pulled into the hub flange. Verify that the stud is properly seated into the flange and no gap is present.

 

NOTE: Do not use an air impact tool to install the stud.

 

NOTE: Do Not Exceed 175 N·m (129ft. lbs.) of torque on the lug nut.

 

  1. Remove the lug nut and washers.

 

  1. Pry out the hub bearing seal from the back of the hub.

 

  1. Wipe the inner hub clean and repack the inner and out bearings with grease.

 

  1. Install the rear hub bearing.

 

  1. Install NEW grease seal with Installer, Hub Seal 2066700030 and Handle C-4171 for 12.0” Ring Gear or Installer, Hub Seal 8693 for 11.5” Ring Gear (Sales Code DRC = 12.0”) (Sales Code DRX=11.5” ) (Figure 15).

 

  1. Align the hub and rotor marks previously marked, and position the brake rotor to the wheel hub.

 

  1. Install the NEW rotor to hub bolts and tighten to 155N·m (144ft. lbs.).

 

  1. If equipped: Position the tone ring to the rotor.

 

  1. If equipped: Install the tone ring bolts and tighten to 26 N·m (17ft. lbs.).

 

  1. Install the Guide, Hub 2012800031 hub guide onto the axle tube and slide the hub over the guide and onto the axle tube and install front bearing into the hub (Figure 16).

 

  1. Install the hub bearing nut Socket, Hub Nut 2029500030 and tighten the hub bearing nut to 95 N·m (70 ft. lbs.) then reverse the nut 30° and align to the nearest notch (Figure 11).

 

  1. Install the hub nut locking key (Figure 11).

 

  1. Install the retainer ring (Figure 10).

 

NOTE: Retaining ring follows threads, with the hook side on the closest  thread to the key.

 

  1. Clean the axle flange and hub.

 

  1. Install a NEW Axle Shaft O-ring or gasket (Figure 17).

 

  1. Slide axle shaft into the axle tube.

 

  1. Install NEW axle shaft flange bolts and tighten the bolts to your specific vehicle family, model, year and sales code, and bolt part number, see chart below (Figure 18).

 

  1. Position the caliper adapter and caliper to the mounting bracket (Figure 8).

 

  1. Install the two rear caliper adapter bolts and tighten to:

       2019 – 2021 D2, DD 353N·m (260ft. lbs.) (Figure 8).

 

  1. Remove the rear differential oil fill plug (Figure 19).

 

  1. Verify the oil level is within 0.25” of the fill plug, add as needed (Figure 19).

 

  1. Install the fill plug and tighten to 32N·m (24ft. lbs.)

 

  1. Install the tire and wheel assemblies.

 

  1. Tighten the lug nuts to 175 N·m (129ft. lbs.).

 

NOTE: Lug Nut torque specification is a NEW revised specification. 

 

  1. Lower the vehicle and proceed to Section D. Owner’s Manual Update.

 

D. Owner’s Manual Update

 

  1. Obtain the owner’s/user’s manual from the vehicle’s glove box, and attach the adhesive label over the existing wheel lug nut torque specifications section. Staple the addendum card onto the same page of the manual and reinstall owner’s/user’s manual into the glove box (Figure 20).

NOTE: If the owner’s manual is not available, provide the addendum/label to the customer and advise them to attach the label and the addendum card in the lug nuts torque section of the manual.

 

INFORMATION LOCATION MAY VARY FROM VEHICLE FAMILY

AND MODEL YEAR.  Please ensure the label is placed over the existing incorrect torque information.  The following two examples are variances in location of the lug nut torque specification:

 


 

This notice applies to your vehicle,

[Model Year and Model]

VIN XXXXXXXXXXXXXXXXX

Y60/NHTSA 21V-398

 

For questions, contact FCA Fleet Management at 248-420-3015.

 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

 

REMEDY INSTRUCTIONS

Please reference Safety Recall Y60.

 

IMPORTANT SAFETY RECALL

Wheel Studs for Fleet Vehicles

Dear [Name],

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2012 – 2020 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, and (DP) Ram 4500/5500 Cab Chassis] trucks.

 

WHY DOES MY VEHICLE NEED REPAIRS?

The flanged wheel lug nuts on your vehicle [1] may have been over-torqued during service to an incorrect torque specification in the Service & Owner’s manual, which can yield a wheel stud. A yielded wheel stud may eventually break, which could lead to a wheel separating from the vehicle during operation. A wheel separating from the vehicle could cause a vehicle crash without prior warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.

 

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA US will repair your vehicle [2] free of charge (parts and labor).  To do this, your dealer will inspect all the wheel studs and update the torque specification in the owner’s information. If any wheel stud is found to be potentially yielded, it will be replaced and the lug nuts will be tightened to the updated torque specification. The estimated repair time is about 2 hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

 

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

 

Customer Assistance/Field Operations FCA US LLC

 

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

 


 

 


Remedy Instructions and TSB

RCRIT-21V398-4404.pdf 2610.567KB

RCRIT-21V398-4404

 


Remedy Instructions and TSB

RCRIT-21V398-4950.pdf 1263.066KB

RCRIT-21V398-4950

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V398-5349.pdf 56.937KB

RCONL-21V398-5349

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V398-1717.pdf 415.749KB

RCONL-21V398-1717

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V398&docType=RCL

 


 

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