Z80 – Windshield Wipers – 2022 Chrysler Voyager & Pacifica

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View as web page URGENT SAFETY RECALL NOTICE Your 2022 CHRYSLER PACIFICA LIMITED is under recall for Windshield Wipers. To schedule your recall repair contact your dealership or the FCA US Recall Team at 1-800-853-1403. Recall notice issued to: Vehicle information: VIN 2022 CHRYSLER PACIFICA LIMITED Recall information: Z80/NHTSA 22V-619 Visit recalls.mopar.com for more information or call the FCA US Recall Team at 1-800-853-1403 Details of the Recall The windshield wiper nuts on your vehicle may not have been torqued properly during manufacturing. An improperly torqued windshield wiper arm nut can cause the wiper arm to become loose, which may result in the wiper arm failing to operate properly when the system is activated. An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause a vehicle crash without prior warning. FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will tighten the wiper arm nuts to the required torque. The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. How do I schedule my FREE repair? ♦ Simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC Team 1-800-853-1403 recalls.mopar.com

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Schedule your FREE repair today! URGENT SAFETY RECALL WINDSHIELD WIPERS — Z80/22V-619 [MY Make Model] AA111111 Dear CUSTOMER NAME: Please bring your vehicle and this card to your scheduled appointment. We apologize for any inconvenience and do appreciate your attention to this urgent matter. Safety recall campaign Z80/22V-619 is open on your [MY Make Model]. ATENCIÓN! La unidad descrita en esta carta tiene un llamado a revisión pendiente por realizer. Para protegerlo a usted y a su familia, es urgente que se comunique con el grupo FCA US al teléfono 1-800-853-1403 con el fin de programar una cita y se reparada su unidad sin costo para usted. 0000219/#105211/Z80-FST Call 1-800-853-1403 Visit recalls.mopar.com to locate your closest dealer Download the Mopar Owner’s Companion App at either the App or Google Play Stores LOGO VEHICLE PICTURE

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© Copyright 2022, FCA US LLC, All Rights Reserved (DJT) August 2022 Dealer Service Instructions for: Safety Recall Z80 / NHTSA 22V-619 Windshield Wipers 2022 (RU) Chrysler Pacifica and Voyager NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. Remedy Available IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Safety Recall Z80 – Windshield Wipers Page 2 The windshield wiper nuts on about 530 of the above vehicles may not have been torqued properly during manufacturing. An improperly torqued windshield wiper arm nut can cause the wiper arm to become loose, which may result in the wiper arm failing to operate properly when the system is activated. An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause vehicle crash without prior warning. Tighten the existing nut to the correct torque. No parts are required to perform this service procedure. No parts return required for this campaign. No special tools are required to perform this service procedure. Subject Repair Parts Information Parts Return Special Tools Safety Recall Z80 – Windshield Wipers Page 3 1. Open the hood. 2. Carefully pry the plastic nut caps (2) from the nut opening on the pivot end of the wiper arms (1). 3. Tighten the nuts to 24 N·m (18 ft. lbs.). 4. Install the plastic nut caps (2) onto the wiper arms (1) (Figure 1). 6. Close the hood and return the vehicle to the customer. Service Procedure Figure 1 – Windshield Wiper Arm Nuts Safety Recall Z80 – Windshield Wipers Page 4 Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use the following labor operation number and time allowance: Labor Operation Time Number Allowance Tighten Windshield Wiper Arm Nuts 23-Z8-01-82 0.2 hours NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling Safety Recall Z80 – Windshield Wipers Page 5 All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information

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This notice applies to your vehicle, Z80/NHTSA 22V-619 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership. 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall Z80. IMPORTANT SAFETY RECALL Windshield Wipers Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain [2022 (RU) Chrysler Pacifica and Voyager] vehicles. It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers. WHY DOES MY VEHICLE NEED REPAIRS? The windshield wiper nuts on your vehicle [1] may not have been torqued properly during manufacturing. An improperly torqued windshield wiper arm nut can cause the wiper arm to become loose, which may result in the wiper arm failing to operate properly when the system is activated. An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause a vehicle crash without prior warning. HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will tighten the wiper arm nuts to the required torque. The estimated repair time is 30 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371

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08/12/2022 _____________________________________________________________________ New Safety Recall Advanced Communication – Z80 FCA US LLC (FCA US) has announced a safety recall on certain 2022 Model Year (RU) Chrysler Pacifica and Voyager vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with one or both windshield wiper arms with improperly torqued nuts. An improperly torqued windshield wiper arm nut can cause the wiper arm to become loose, which may result in the wiper arm failing to operate properly when the system is activated. An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause vehicle crash without prior warning. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to torque the wiper arm nuts to the required torque. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2022. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-619 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : AUG 11, 2022 NHTSA Recall No. : 22V-619 Manufacturer Recall No. : Z80 Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 508 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Chrysler Voyager Vehicle Type : Body Style : VAN Power Train : NR Descriptive Information : Some 2022 MY Chrysler Voyager vehicles may have been built with one or both windshield wiper arms with improperly torqued nuts. The suspect period began on December 6, 2021, when certain vehicles bypassed the windshield wiper arm installation station due to a shortage of certain windshields, and ended on December 23, 2021, when the offline windshield wiper arm installation process was updated. The suspect period was determined using vehicle production records. Similar vehicles not included in the recall did not bypass the windshield wiper arm installation station during production. The total affected vehicles for this model is 52. Production Dates : DEC 06, 2021 – DEC 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-619 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR Descriptive Information : Some 2022 MY Chrysler Pacifica vehicles may have been built with one or both windshield wiper arms with improperly torqued nuts. The suspect period began on November 26, 2021, when certain vehicles bypassed the windshield wiper arm installation station due to a shortage of certain windshields, and ended on December 22, 2021, when the offline windshield wiper arm installation process was updated. The suspect period was determined using vehicle production records. Similar vehicles not included in the recall did not bypass the windshield wiper arm installation station during production. The total affected vehicles for this model is 456. Production Dates : NOV 26, 2021 – DEC 22, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : An improperly torqued windshield wiper arm nut can cause the wiper arm to become loose, which may result in the wiper arm failing to operate properly when the system is activated. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause vehicle crash without prior warning. Description of the Cause : NR Identification of Any Warning that can Occur : Prior to complete wiper system failure, the driver may experience one or both wiper arms that do not clear the windshield properly, or that the wipers are not in their proper rest positions. Involved Components : Part 573 Safety Recall Report 22V-619 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : HEX Component Description : M10X1.25 Component Part Number : 06504954AA Supplier Identification : Component Manufacturer Name : ITW Shakeproof Fastener Division Address : 100 Kirts Blvd. Troy Michigan 48084 Country : United States Chronology : • On June 28, 2022, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation based on information from FCA US Customer Experience regarding warranty claims from customers experiencing loose windshield wiper arms. • From June 2022, through July 2022, FCA US TSRC reviewed vehicle records and met with FCA US manufacturing and determined certain Chrysler Pacifica and Chrysler Voyager vehicles built from November 26, 2021 through December 23, 2021 may have been built with one or both windshield wiper arm nuts improperly torqued. • As of July 27, 2022, FCA US has identified zero customer assistance records, three warranty claims, and two field reports potentially related to this issue for all markets with dates of receipt ranging from February 17, 2022 to April 21, 2022. • As of July 27, 2022, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. • On August 04, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 22V-619 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to torque the wiper arm nuts to the required torque. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not related to a part defect but rather an assembly issue where the wiper arm nut was improperly torqued. The remedy will be to torque the wiper arm nuts to the required torque. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **08/11/2022: FCA US will notify dealers and begin notifying owners on or about 09/30/2022. Planned Dealer Notification Date : SEP 30, 2022 – SEP 30, 2022 Planned Owner Notification Date : SEP 30, 2022 – SEP 30, 2022 * NR – Not Reported

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