Z86 – Rearview Camera Image May Not Display – 2020-2021 Jeep Wrangler, RAM 1500 & 2021 Jeep Gladiator

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August 25, 2022 NHTSA CAMPAIGN NUMBER: 22V638000

Rearview Camera Image May Not Display/FMVSS 111

A rearview camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V638

Manufacturer Chrysler (FCA US, LLC)

Components BACK OVER PREVENTION

Potential Number of Units Affected 7,895

 

Summary

Chrysler (FCA US, LLC) is recalling certain 2020-2021 Jeep Wrangler, RAM 1500 and 2021 Jeep Gladiator vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the radio software, free of charge. Owner notification letters were mailed October 6, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA, LLC’s number for this recall is Z86.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


New Safety Recall Advanced Communication – Z86

FCA US LLC (FCA US) has announced a safety recall on certain 2020 through 2021 Model Year (JL) Jeep® Wrangler and (DT) Ram 1500 Pickups and 2021 (JT) Jeep® Gladiator vehicles equipped with radio sales codes UAM, UCM, UAG or UCG.

 

REASON FOR THIS SAFETY RECALL

Some of the above vehicles equipped with EcoDiesel engines and certain radios may experience persistent radio resets which may result in the rearview camera image not displaying during certain backing events. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.

The condition described above does not comply with Federal Motor Vehicle Safety Standard (“FMVSS”) 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.”

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall to update the radio software. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2022.

 


October 2022

Dealer Service Instructions for:

Safety Recall Z86 / NHTSA 22V-638 Rear View Camera

 

Effective immediately all repairs on involved vehicles are to be performed according to this recall.  Service Bulletin (TSB) 08-015-21 and 08-088-21REV.A is no longer applicable for the vehicles involved in this recall. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall.

 

Remedy Available

2020-2021 (JL) Jeep Wrangler
2020-2021 (DT) Ram 1500 Pickup
2021 (JT) Jeep Gladiator

 

NOTE:  This recall applies only to the above vehicles equipped with an EcoDiesel engine and radio sales codes UAM, UCM, UAG or UCG.

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

 

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement toapply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The rear view camera on about 7,890 of the above vehicles with EcoDiesel engine and certain radios may experience persistent radio resets which may result in the rearview camera image not displaying during certain backing events. The vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.

The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 S6.2.6 which requires that “The rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS 571.111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected.”

 

Repair

Update the radio software to 1848.34 for model year 2020 vehicles, or 2036.06 for 2021 model year vehicles.

 

Parts Information

No parts are required to perform this service procedure.

 

Parts Return

No parts return required for this campaign.

 

Special Tools

The following special tools are required to perform this repair:

➢ NPN USB Flash Drive (8 GB or larger)

NOTE: An 8 GB USB flash drive is required for this update. It is also recommended to use a quality, name brand (Kingston®) flash drive over a generic USB flash drive.

 

Service Procedure

Is this a 2020 Model Year vehicle w/ Radio Software Level 18.xx.xx?

  • YES >>> Proceed to Service Procedure A. Software Download
  • NO >>> Proceed to Service Procedure B. Software Download

 

A. Software Download

  1. Has an 8 GB USB flash drive been created?
  • YES >>> Proceed to Step 11.
  • NO >>> Proceed to Step 2

 

  1. Perform the following steps to format the USB flash drive (Figure 1):
    1. Select “FAT32” format.
    2. Select “Default allocation size” under Allocation Unit Size.
    3. Select “Quick Format” under Format Options.
    4. Click “Start”.

 

  1. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information>Dealer software downloads to download the files.

 

  1. If a security message appears “Do you want to view only the web page content that was delivered securely?” (Figure 2). Press “No” to continue.

 

NOTE: If the software cannot be downloaded, make sure you have proper security access. If not, have the Service Manager or Shop Foreman download the software update.

 

  1. Use a blank USB flash drive with at least 8 GB of space. Follow the on-screen instructions to download the software files.

 

  1. Download the software update file to your local PC’s desktop. Make sure to select the “MAC” radial button for all downloads (Figure 3).

 

  1. Be sure to download the file to your PC’s desktop and open it (Figure 4).

 

NOTE: The USB should only contain a folder labeled “18000000” on it after files are extracted to it.

 

  1. Extract the downloaded file to the USB flash drive (Figure 5).

 

NOTE: It may take a few minutes for an accurate extraction time to be displayed.

 

  1. Once the file is extracted to the USB flash drive, it is recommended to label the USB flash drive with the bulletin number and proper radio Sales Code.

 

NOTE: Eject the USB flash drive properly from your PC. Failure to eject the USB flash drive properly may result in an improper file byte size and cause the update to not fully download.

 

  1. Perform the following steps to properly eject the USB flash drive (Figure 6):
    1. Right click on the location of the USB flash drive.
    2. Click “Eject” to avoid data corruption.
    3. Remove the USB flash drive from the PC.

 

NOTE: Verify the vehicle fuel level is at least 1/8 of a tank. If not, add fuel as required. If necessary, take vehicle out of ship mode and enter customer mode.

 

  1. Shut off all remaining accessories for the duration of the update (flashers, climate controls, etc.).

 

  1. Wait for the radio to fully power on and initialize. Ensure all splash, partner logo, animation, disclaimer and main screens have loaded, before starting the software update.

 

CAUTION! Ensure no other device is plugged into any of the USB ports while performing this update. If other devices are connected to the USB ports during the update, it may cause failure of files to be loaded. Failure to do so may cause the radio to need replacement.

 

NOTE: The engine must be running and radio powered on during the update. Failure to do so may result in the radio not being updated and create connectivity issues. DO NOT remove the USB flash drive during the update.

 

  1. Start the vehicle and insert the USB flash drive into the USB port.

 

  1. Wait for the software update pop-up window to appear on the screen.

 

NOTE: There can be more than one older current software level depending on vehicle/radio manufacture time of build.

 

  1. Verify the screen states the following: “Current: 18XX.XX Update to: **1848.34** Approx time: 30 minutes”. Is the radio current software level at or higher than **1848.34?*

➢ YES >>> The radio software is already up to date. Press “Cancel” to exit. ➢ NO >>> The radio software needs to be updated. Proceed to Step 16.

 

NOTE: During the first 30 seconds of the software update, the current software is erased. The radio will then re-boot and re-start to begin the update of the software. Many software partitions are displayed on the screen during the update process.

 

  1. Press “Yes” to start the update. The software update takes approximately 30 minutes to complete (Figure 7).

 

  1. Did the update fail after insertion of the USB flash drive into the USB port?

➢ YES >>> Re-start update procedure at Step 11. ➢ NO >>> Proceed to Step 18.

 

NOTE: Do not remove the USB flash drive before you are instructed to (Figure 8).

 

  1. Wait for the “Radio was successfully updated” screen (Figure 9).

 

  1. Wait until radio resets and audio is heard before removing the USB flash drive.

 

  1. Verify the software version is **1848.34** by re-inserting the USB flash drive into the USB port. Did the Software Update pop-up again, displaying the following: “Current: **1848.34 Update to: 1848.34** Update not available to same software version”?
    • YES >>> The software update is complete, press “Cancel” then remove the USB flash drive from the USB port.
    • NO >>> Verify the file sizes on the USB flash drive to ensure they are correct and then attempt the update again. Re-start at Step 11.

 

  1. Return the vehicle to the customer.

 

B. Software Download

  1. Has an 8 GB USB flash drive been created?
  • YES >>> Proceed to Step 11.
  • NO >>> Proceed to Step 2

 

  1. Perform the following steps to format the USB flash drive (Figure 1):
    1. Select “FAT32” format.
    2. Select “Default allocation size” under Allocation Unit Size.
    3. Select “Quick Format” under Format Options.
    4. Click “Start”.

 

  1. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information>Dealer software downloads to download the files.

 

  1. If a security message appears “Do you want to view only the web page content that was delivered securely?” (Figure 2). Press “No” to continue.

 

NOTE: If the software cannot be downloaded, make sure you have proper security access. If not, have the Service Manager or Shop Foreman download the software update.

 

  1. Use a blank USB flash drive with at least 8 GB of space. Follow the on-screen instructions to download the software files.

 

  1. Download the software update file to your local PC’s desktop. Make sure to select the “MAC” radial button for all downloads (Figure 3).

 

  1. Be sure to download the file to your PC’s desktop and open it (Figure 4).

 

NOTE: The USB should only contain a folder labeled “18000000” on it after files are extracted to it.

 

  1. Extract the downloaded file to the USB flash drive (Figure 5).

 

NOTE: It may take a few minutes for an accurate extraction time to be displayed.

 

  1. Once the file is extracted to the USB flash drive, it is recommended to label the USB flash drive with the bulletin number and proper radio Sales Code.

 

NOTE: Eject the USB flash drive properly from your PC. Failure to eject the USB flash drive properly may result in an improper file byte size and cause the update to not fully download.

 

  1. Perform the following steps to properly eject the USB flash drive (Figure 6):
    1. Right click on the location of the USB flash drive.
    2. Click “Eject” to avoid data corruption.
    3. Remove the USB flash drive from the PC.

 

NOTE: Verify the vehicle fuel level is at least 1/8 of a tank. If not, add fuel as required. If necessary, take vehicle out of ship mode and enter customer mode.

 

  1. Shut off all remaining accessories for the duration of the update (flashers, climate controls, etc.).

 

  1. Wait for the radio to fully power on and initialize. Ensure all splash, partner logo, animation, disclaimer and main screens have loaded, before starting the software update.

 

CAUTION! Ensure no other device is plugged into any of the USB ports while performing this update. If other devices are connected to the USB ports during the update, it may cause failure of files to be loaded. Failure to do so may cause the radio to need replacement.

 

NOTE: The engine must be running and radio powered on during the update. Failure to do so may result in the radio not being updated and create connectivity issues. DO NOT remove the USB flash drive during the update.

 

  1. Start the vehicle and insert the USB flash drive into the USB port.

 

  1. Wait for the software update pop-up window to appear on the screen.

 

NOTE: There can be more than one older current software level depending on vehicle/radio manufacture time of build.

 

  1. Verify the screen states the following: “Current: 18XX.XX Update to: **2036.06** Approx time: 30 minutes”. Is the radio current software level at or higher than **2036.06?*

➢ YES >>> The radio software is already up to date. Press “Cancel” to exit. ➢ NO >>> The radio software needs to be updated. Proceed to Step 16.

 

NOTE: During the first 30 seconds of the software update, the current software is erased. The radio will then re-boot and re-start to begin the update of the software. Many software partitions are displayed on the screen during the update process.

 

  1. Press “Yes” to start the update. The software update takes approximately 30 minutes to complete (Figure 7).

 

  1. Did the update fail after insertion of the USB flash drive into the USB port?

➢ YES >>> Re-start update procedure at Step 11. ➢ NO >>> Proceed to Step 18.

 

NOTE: Do not remove the USB flash drive before you are instructed to (Figure 8).

 

  1. Wait for the “Radio was successfully updated” screen (Figure 9).

 

  1. Wait until radio resets and audio is heard before removing the USB flash drive.

 

  1. Verify the software version is **2036.06** by re-inserting the USB flash drive into the USB port. Did the Software Update pop-up again, displaying the following: “Current: **2036.06 Update to: 2036.06** Update not available to same software version”?
    • YES >>> The software update is complete, press “Cancel” then remove the USB flash drive from the USB port.
    • NO >>> Verify the file sizes on the USB flash drive to ensure they are correct and then attempt the update again. Re-start at Step 11.

 

  1. Return the vehicle to the customer.

 


Chronology :

  • On July 18, 2022, in discussions with NHTSA’s Office of Vehicle Safety Compliance (“OVSC”) regarding interpretation of compliance testing, FCA US LLC (“FCA US”) recognized a potential noncompliance with FMVSS No. 111.
  • On July 26, 2022, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization reopened its investigation into the potential noncompliance with FMVSS No. 111.
  • On August 10, 2022, FCA US met with the NHTSA OVSC to update the agency that the investigation is going through its internal process.
  • On August 10, 2022, FCA US TSRC recognized that some vehicles equipped with EcoDiesel engines and certain radios may experience persistent radio resets which may result in the rearview camera image not displaying during certain backing events, potentially not in compliance with FMVSS No. 111.
  • On August 19, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
JEEP GLADIATOR 2021
JEEP WRANGLER 2020-2021
RAM 1500 2020-2021

 


10 Associated Documents

Recall Acknowledgement

RCAK-22V638-4948.pdf 645.162KB

RCAK-22V638-4948

 


Noncompliance Notice 573 Report

RCLRPT-22V638-9101.PDF 216.608KB

RCLRPT-22V638-9101

 


Manufacturer Notices(to Dealers,etc) – NSRAC re New Safety Recall

RCMN-22V638-4300.pdf 49.516KB

RCMN-22V638-4300

 


Manufacturer Notices(to Dealers,etc) – NSRAC re New Safety Recall

RCMN-22V638-0933.pdf 56.764KB

RCMN-22V638-0933

 


Remedy Instructions and TSB

RCRIT-22V638-9703.pdf 659.309KB

RCRIT-22V638-9703

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V638-5356.pdf 176.072KB

RCONL-22V638-5356

 


Miscellaneous Document – Email Blast – Details of the Recall

RMISC-22V638-4083.pdf 168.184KB

RMISC-22V638-4083

 


Recall Quarterly Report #1, 2022-4

RCLQRT-22V638-7066.PDF 211.158KB

RCLQRT-22V638-7066

 


ISSUED Renotification Notice

RCRN-22V638-0538.pdf 102.501KB

RCRN-22V638-0538

 


Recall Quarterly Report #2, 2023-1

RCLQRT-22V638-4835.PDF 211.262KB

RCLQRT-22V638-4835

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V638&docType=RCL

 


 

Reprogramming

Chrysler J2534 Application Overview

 

DRB III Emulator

Flash Availability - J2534/Pass Thru Device

Vehicle to Diagnostic Tool Reference Chart

 

Chrysler Recommended J2534 Devices

For Chrysler recommended J2534 device, see below table.

J2534 Device Firmware Version
CTC Vehicle Box * 1.9
UCAN 2 1.0
Blue Streak -2534 Global Programmer 2.10
Actia I+ME Passthru 2.07

* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).

 

Compatible J2534 Devices

Z86 - Rearview Camera Image May Not Display - 2020-2021 Jeep Wrangler, RAM 1500 & 2021 Jeep Gladiator | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
Z86 - Rearview Camera Image May Not Display - 2020-2021 Jeep Wrangler, RAM 1500 & 2021 Jeep Gladiator | small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
Z86 - Rearview Camera Image May Not Display - 2020-2021 Jeep Wrangler, RAM 1500 & 2021 Jeep Gladiator | small light CarDAQ-Plus
Z86 - Rearview Camera Image May Not Display - 2020-2021 Jeep Wrangler, RAM 1500 & 2021 Jeep Gladiator | small light CarDAQ-M
Z86 - Rearview Camera Image May Not Display - 2020-2021 Jeep Wrangler, RAM 1500 & 2021 Jeep Gladiator | small light VSI J2534 ECU Reprogrammer
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Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

Z86 - Rearview Camera Image May Not Display - 2020-2021 Jeep Wrangler, RAM 1500 & 2021 Jeep Gladiator | small light

RAP2 OEM J2534 Remote Reprogramming Tool

Z86 - Rearview Camera Image May Not Display - 2020-2021 Jeep Wrangler, RAM 1500 & 2021 Jeep Gladiator | small light

BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

Z86 - Rearview Camera Image May Not Display - 2020-2021 Jeep Wrangler, RAM 1500 & 2021 Jeep Gladiator | small light

Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

Z86 - Rearview Camera Image May Not Display - 2020-2021 Jeep Wrangler, RAM 1500 & 2021 Jeep Gladiator | small light

GODIAG J2534

 


Click on the link below to:

Download J2534 Application

(Install the wiTECH 2.0 J2534 Application on your computer)

Download the Setup Utility

(Configure your microPod/MDP device)

Launch wiTECH 2.0

(Once subscription and users are assigned to a tool please follow this link to access wiTECH)

https://www.mopartsp.com/support

 


Chrysler J2534 Manual

wiTECH Software

www.techauthority.com

 


 

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Last update on 2024-02-17 / Affiliate links / Images from Amazon Product Advertising API

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