ZC5 Incorrect Rearview Camera – 2022 Ram ProMaster Chassis Cab & Incomplete Vehicles

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December 22, 2022 NHTSA CAMPAIGN NUMBER: 22V947000

Incorrect Rearview Camera/FMVSS 111

An inoperative rearview camera can reduce the driver’s rear visibility, increasing the risk of a crash.


NHTSA Campaign Number: 22V947

Manufacturer Chrysler (FCA US, LLC)


Potential Number of Units Affected 38



Chrysler (FCA US, LLC) is recalling certain 2022 Ram Promaster Chassis Cab and incomplete vehicles equipped with an analog rearview camera. The analog rearview camera is the incorrect type of camera and cannot be installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”



Dealers will supply a digital rearview camera, free of charge. Owner notification letters were mailed February 7, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is ZC5



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.


Check if your Vehicle has a Recall


New Safety Recall Advanced Communication – ZC5

FCA US LLC (FCA US) has announced a safety recall on certain 2022 Model Year (VF) Ram ProMaster Chassis Cab and Cutaway incomplete vehicles.



Some of the above vehicles may have been shipped with an analog rear view camera in the accessory bag instead of a digital rear view camera. For the suspect vehicles, the analog rear view camera cannot be installed on the vehicles and thus there is no image displayed. If the rear view camera image is unavailable, the driver may be unaware of a person or object behind them, which may increase the risk of a crash or injury without prior warning.

The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 states that “…when the vehicle’s direction selector is placed in reverse…the rear visibility system must default to the rearview image…”.



FCA US will conduct a voluntary safety recall to supply a digital rear view camera to all affected vehicles. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023.


February 2023

Dealer Service Instructions for:

Safety Recall ZC5 / NHTSA 22V-947 Incorrect Rearview Camera


Remedy Available

2022 (VF) Ram ProMaster


NOTE:  This recall applies only to the above vehicles equipped with a Rear Backup Camera Kit (sales code XA3).

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.



About 40 of the above vehicles may be built with an analog rearview camera in the accessory bag instead of a digital rearview camera. If the rearview camera image is unavailable, the driver may be unaware of a person or object behind them, which may increase the risk of a crash or injury without prior warning.

The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 571.111 – REARVIEW MIRRORS which states that “…when the vehicle’s direction selector is placed in reverse…the rear visibility system must default to the rearview image…”.



Inspect the vehicle for a rearview camera image in the radio. If present, close the recall.

If the cab/chassis has not yet been through the upfitting process, provide the upfitter with a new digital camera.


Parts Information

Part Number Qty. Description
68531528AB 1 Rearview Camera


Parts Return

No parts return required for this campaign.


Special Tools

No special tools are required to perform this service procedure.


Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail.  They are requested to schedule appointments for this service with their dealers.  A generic copy of the owner letter is attached.




Chronology :

  • On June 30, 2022, the FCA US Technical Safety and Regulatory Compliance (“TSRC”) organization was notified of a potential issue related to an incorrect rear view camera being shipped in the accessory bag for certain 2022 MY Ram ProMaster Chassis Cab and Cutaway incomplete vehicles.
  • From July 2022, through December 2022, FCA US TSRC met with FCA US Engineering, Vehicle Manufacturing, and Fleet Sales & Logistics to review the issue and understand the affected components and failure mode, and to determine the suspect population.
  • On August 9, 2022, the FCA US TSRC organization opened an investigation based on information that the rear view camera provided in some accessory bags cannot be installed on the vehicles and thus there is no image displayed.
  • On December 7, 2022, the FCA US TSRC organization recognized there exists a population of vehicles shipped with an incorrect rear view camera due to a vehicle assembly plant error, potentially not in compliance with FMVSS No. 111.
  • On December 15, 2022, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.


1 Affected Product




10 Associated Documents

Recall Acknowledgement

RCAK-22V947-7920.pdf 689.847KB



Noncompliance Notice 573 Report

RCLRPT-22V947-8492.PDF 214.44KB



Manufacturer Notices(to Dealers,etc) – Initial NSRAC

RCMN-22V947-1927.pdf 48.055KB



Manufacturer Notices(to Dealers,etc) – NSRAC Final

RCMN-22V947-7765.pdf 53.354KB



Remedy Instructions and TSB

RCRIT-22V947-4784.pdf 304.101KB



ISSUED Owner Notification Letter(Part 577)

RCONL-22V947-1446.pdf 176.102KB



Recall Quarterly Report #1, 2023-1

RCLQRT-22V947-0169.PDF 211.138KB



ISSUED Renotification Notice – Renotification Notice

RCRN-22V947-8393.pdf 146.676KB



Recall Quarterly Report #2, 2023-2

RCLQRT-22V947-8700.PDF 211.237KB



Recall Quarterly Report #3, 2023-3

RCLQRT-22V947-8614.PDF 211.457KB



Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…




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Last update on 2024-01-26 / Affiliate links / Images from Amazon Product Advertising API

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