03A Unexpected Engine Shutdown from Electrical Short – 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs)

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January 17, 2023 NHTSA CAMPAIGN NUMBER: 23V010000

Unexpected Engine Shutdown from Electrical Short

An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V010

Manufacturer Chrysler (FCA US, LLC)

Components ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM

Potential Number of Units Affected 67,118

 

Summary

Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

 

Remedy

Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is 03A.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


New Safety Recall Advanced Communication – 03A

FCA US LLC (FCA US) has announced a safety recall on certain 2017 through 2023 Model Year (RU) Chrysler Pacifica Plug-in Hybrid Electric Vehicles (PHEV).

 

REASON FOR THIS SAFETY RECALL

Some of the above vehicles have an internal transmission wiring connector which could short resulting in an unexpected engine shutdown under certain conditions. An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall on all affected vehicles to update the Power Inverter Module (PIM) software and, if necessary, update the Instrument Panel Cluster (IPC) software. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 1st Quarter of 2023.

 


(Revision 6) September 2023

Dealer Service Instructions for:

Safety Recall 03A / NHTSA 23V-010 Loss of Motive Power

 

NOTE: Subject statement revised.

 

Remedy Available

2017-2023 (RU) Chrysler Pacifica PHEV

 

NOTE:  This recall applies only to the above Plug-in Hybrid Electric Vehicles (PHEV).

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement toapply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

An internal transmission wiring connector short or rotor bearing installation defect on about 67,100 of the above vehicles could result in an unexpected engine shutdown under certain conditions. An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.

 

Repair

2019-2023 model year vehicles, update the Power Inverter Module (PIM) software.

2017-2018 model year vehicles, update the Power Inverter Module (PIM) software and update the Instrument Panel Cluster (IPC) software, and update the Powertrain Control Module (PCM) software.

 

Parts Information

No parts are required to perform this service procedure.

 

Parts Return

No parts return required for this campaign.

 

Special Tools

The following special tools are required to perform this repair:

➢ NPN wiTECH MicroPod II
➢ NPN Laptop Computer
➢ NPN wiTECH Software

 

Service Procedure

NOTE: The wiTECH scan tool must be used to perform this Safety Recall.  The wiTECH software is required to be at the latest release level before performing this procedure.

 

NOTE: For ALL model year vehicles, the Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) must be updated to the latest available software calibration level. For 2017-2018 model year vehicles, the Instrument Panel Cluster (IPC) and Powertrain Control Module (PCM) must also be updated to the latest available software calibration level.

 

NOTE: If this software update flash process is interrupted/aborted, the flash should be restarted.

 

NOTE: It is normal for the high voltage charging lamp on the dash to flash like there is a charging system failure while performing software updates.

 

  1. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process.  Set the battery charger timer (if so equipped) to continuous charge.

 

  1. Connect the wiTECH micro pod II to the vehicle data link connector

 

  1. Place the ignition in the “RUN” position.

 

  1. Open the wiTECH 2.0 website.

 

  1. Enter your “User id” your “Password” and your “Dealer Code”, then select “Finish” at the bottom of the screen.

 

  1. Starting at the “Vehicle Selection” screen, select the vehicle to be updated.

 

  1. From the “Action Items” screen, select the “All Flashes” tab. Inspect if new software flashes are available for the HCP. For 2017-2018 model year vehicles, also inspect if new software flashes are available for the IPC and PCM.
  • If listed modules do not have new software available, then proceed to Step 28 and claim the inspection LOP to complete this recall.
  • If any of the listed modules for the appropriate model years have new software available, then continue with Step 8.

 

  1. Create a Vehicle Scan Report (VSR) before proceeding with software updates.

 

  1. Ensure there are no current DTCs that could cause concern with modules being flashed. If any questions, please share the VSR with the STAR center.

 

NOTE: The PIM contains two processors, Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP).  The HCP and AHCP are combined into one PIM software update.  The software update must begin with updating the HCP.  The AHCP will update immediately following the HCP.

 

  1. From the “Action Items” screen, select the “All Flashes” tab.
  • Select “HCP” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 11.
  • If “HCP” is not displayed as one of the available flashes, the PIM software is already at the current software level and does not require updating. Proceed to Step 15.

 

  1. From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”.

 

  1. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.

 

  1. Once the software is confirmed to be at the latest available calibration level, select “View DTCs”.

 

  1. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition OFF to RUN to clear the codes.

 

  1. Instrument Panel Cluster (IPC) software is required for 2017-2018 Model year ONLY:
    • If vehicle is 2017-2018 Model year, continue with Step 16. ➢ If vehicle is 2019-2023 Model year, proceed to Page 6, Step 27.

 

NOTE: The IPC flash may take over 3 hours, this is normal. Do not interrupted/aborted, the flash or it will need to be restarted.

 

  1. From the “Action Items” screen, select the “All Flashes” tab.
  • Select “IPC” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 17.
  • If “IPC” is not displayed as one of the available flashes, the IPC software is already at the current software level and does not require updating. Proceed to Step 21.

 

  1. From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”.

 

  1. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.

 

  1. Once the software is confirmed to be at the latest available calibration level, select “View DTCs”.

 

  1. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition OFF to RUN to clear the codes.

 

  1. Powertrain Control Module (PCM) software is required for 2017-2018 Model year ONLY:
  • If vehicle is 2017-2018 Model year, continue with Step 22.
  • If vehicle is 2019-2023 Model year, proceed to Page 6, Step 27.

 

  1. From the “Action Items” screen, select the “All Flashes” tab.
  • Select “PCM” by clicking the arrow on the right side of the screen. Read the special flash instructions, then select “OK”. Continue with Step 23.
  • If “PCM” is not displayed as one of the available flashes, the IPC software is already at the current software level and does not require updating. Proceed to Step 27.

 

  1. From the “Flash ECU Agreement” page, agree to terms by “Checking the Box”.

 

  1. Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.

 

  1. Once the software is confirmed to be at the latest available calibration level, select “View DTCs”.

 

  1. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select “Close”. It may be necessary to cycle the ignition OFF to RUN to clear the codes.

 

  1. Generate a VSR to ensure P0AA4/P0AA1 or any DTC is not active or pending.

 

  1. Turn the ignition to the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.

 

  1. Remove the battery charger from the vehicle.

 

  1. Return the vehicle to the customer or inventory.

 

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail.  They are requested to schedule appointments for this service with their dealers.  A generic copy of the owner letter is attached.

 

RCRIT-23V010-6216

 


Chronology :

  • On August 16, 2022, FCA US Technical Safety and Regulatory Compliance (“TSRC”) opened an investigation into 2017-2023 MY Chrysler Pacifica PHEVs for a loss of motive power.
  • From August 2022, through December 2022, FCA US TSRC conducted an analysis of loss of motive power reports and vehicle history and determined that some of the affected vehicles reported unexpected engine shutdowns under certain conditions.
  • As of January 9, 2023, FCA US is aware of six customer assistance records, 242 warranty claims, and 59 field reports potentially related to this issue for all markets with dates of receipt ranging from February 17, 2018, to November 1, 2022.
  • As of January 9, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets.
  • On January 9, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.

 


7 Affected Products

Vehicle

MAKE MODEL YEAR
CHRYSLER PACIFICA 2017-2023

 


24 Associated Documents

Recall Acknowledgement

RCAK-23V010-2636.pdf 645.291KB

RCAK-23V010-2636

 


Manufacturer Notices(to Dealers,etc) – Initial NSRAC

RCMN-23V010-2715.pdf 47.594KB

RCMN-23V010-2715

 


Defect Notice 573 Report

RCLRPT-23V010-9230.PDF 214.253KB

RCLRPT-23V010-9230

 


Manufacturer Notices(to Dealers,etc) – NSRAC: Stop Sale

RCMN-23V010-0359.pdf 50.868KB

RCMN-23V010-0359

 


Remedy Instructions and TSB

RCRIT-23V010-1977.pdf 338.048KB

RCRIT-23V010-1977

 


Recall 573 Report – 2/23/23

RCLRPT-23V010-6204.PDF 214.259KB

RCLRPT-23V010-6204

 


ISSUED Owner Notification Letter(Part 577)

RCONL-23V010-5996.pdf 173.143KB

RCONL-23V010-5996

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-23V010-8590.pdf 66.626KB

RIONL-23V010-8590

 


Remedy Instructions and TSB

RCRIT-23V010-1096.pdf 338.519KB

RCRIT-23V010-1096

 


Recall 573 Report – 3/14/23

RCLRPT-23V010-3048.PDF 214.372KB

RCLRPT-23V010-3048

 


Remedy Instructions and TSB

RCRIT-23V010-3289.pdf 339.153KB

RCRIT-23V010-3289

 


Recall Quarterly Report #1, 2023-1

RCLQRT-23V010-7235.PDF 211.149KB

RCLQRT-23V010-7235

 


Recall 573 Report – 5/18/23

RCLRPT-23V010-4380.PDF 214.394KB

RCLRPT-23V010-4380

 


Remedy Instructions and TSB

RCRIT-23V010-6370.pdf 491.971KB

RCRIT-23V010-6370

 


Remedy Instructions and TSB

RCRIT-23V010-1255.pdf 490.444KB

RCRIT-23V010-1255

 


ISSUED Owner Notification Letter(Part 577)

RCONL-23V010-0488.pdf 173.86KB

RCONL-23V010-0488

 


Recall Quarterly Report #2, 2023-2

RCLQRT-23V010-5144.PDF 211.258KB

RCLQRT-23V010-5144

 


Remedy Instructions and TSB

RCRIT-23V010-5299.pdf 497.054KB

RCRIT-23V010-5299

 


Recall 573 Report 9/26/23

RCLRPT-23V010-4210.PDF 214.939KB

RCLRPT-23V010-4210

 


Miscellaneous Document – Chrysler Pacifica Low Voltage Wiring / Transaxle Part Numbers by Model and Model Year

RMISC-23V010-3347.pdf 75.685KB

RMISC-23V010-3347

 


Remedy Instructions and TSB

RCRIT-23V010-6950.pdf 342.437KB

RCRIT-23V010-6950

 


Remedy Instructions and TSB

RCRIT-23V010-6216.pdf 342.481KB

RCRIT-23V010-6216

 


Recall Quarterly Report #3, 2023-3

RCLQRT-23V010-7221.PDF 211.489KB

RCLQRT-23V010-7221

 


ISSUED Renotification Notice

RCRN-23V010-9905.pdf 138.461KB

RCRN-23V010-9905

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V010&docType=RCL

 


 

Reprogramming

Chrysler J2534 Application Overview

 

DRB III Emulator

Flash Availability - J2534/Pass Thru Device

Vehicle to Diagnostic Tool Reference Chart

 

Chrysler Recommended J2534 Devices

For Chrysler recommended J2534 device, see below table.

J2534 Device Firmware Version
CTC Vehicle Box * 1.9
UCAN 2 1.0
Blue Streak -2534 Global Programmer 2.10
Actia I+ME Passthru 2.07

* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).

 

Compatible J2534 Devices

03A Unexpected Engine Shutdown from Electrical Short - 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
03A Unexpected Engine Shutdown from Electrical Short - 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) | small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
03A Unexpected Engine Shutdown from Electrical Short - 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) | small light CarDAQ-Plus
03A Unexpected Engine Shutdown from Electrical Short - 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) | small light CarDAQ-M
03A Unexpected Engine Shutdown from Electrical Short - 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) | small light VSI J2534 ECU Reprogrammer
03A Unexpected Engine Shutdown from Electrical Short - 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) | small light

Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

03A Unexpected Engine Shutdown from Electrical Short - 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) | small light

RAP2 OEM J2534 Remote Reprogramming Tool

03A Unexpected Engine Shutdown from Electrical Short - 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) | small light

BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

03A Unexpected Engine Shutdown from Electrical Short - 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) | small light

Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

03A Unexpected Engine Shutdown from Electrical Short - 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) | small light

GODIAG J2534

 


Click on the link below to:

Download J2534 Application

(Install the wiTECH 2.0 J2534 Application on your computer)

Download the Setup Utility

(Configure your microPod/MDP device)

Launch wiTECH 2.0

(Once subscription and users are assigned to a tool please follow this link to access wiTECH)

https://www.mopartsp.com/support

 


Chrysler J2534 Manual

wiTECH Software

www.techauthority.com

 


 

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Last update on 2024-02-17 / Affiliate links / Images from Amazon Product Advertising API

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