NUMBER: 23-007-15
GROUP: Body
DATE: February 21, 2015
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 15-022. ALL APPLICABLE UN-SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST, APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Rear Liftgate Will Not Open Intermittently
OVERVIEW:
This bulletin involves verifying liftgate release operation and if necessary, replacing the rear liftgate latch.
MODELS:
Grand Cherokee
NOTE: This bulletin applies to vehicles built on or after November 4, 2014 (MDH 1104XX) and on or before November 15, 2014 (MDH 1115XX) equipped with power liftgate (sales code JRC).
SYMPTOM/CONDITION:
A small number of customers may comment that the rear liftgate will not open intermittently.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in TechCONNECT, verify all vehicle systems are functioning as designed. If DTCs or symptom conditions, other than the one listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition listed above, perform the Repair Procedure.
PARTS REQUIRED:
| Qty. | Description | Part No. |
|---|---|---|
| 1(AR) | Latch, Liftgate Release | 04589656AC No products found. |
REPAIR PROCEDURE:
- Is the vehicle in Ship Mode?
- Yes >>> Proceed to Step #2.
- No >>> Proceed to Step #3.
- Press and hold the ‘Enter/Browse’ button and the ‘Front Defrost’ (about 5 seconds) until “Ship Mode” is no longer displayed on the instrument cluster. See ( 1).
Fig. 1 Taking Vehicle Out Of Ship Mode
- Using the Frequency Operated Button Integrated Key (FOBIK) or the liftgate handle, open and close the liftgate 10 times without pause. Did the liftgate fail to open during any of the cycles?
- Yes>>> Replace the rear liftgate latch. Refer to detailed repair procedures inDealerConnect/TechConnect Service Information section 23 – Body> Decklid/Hatch/Liftgate/Tailgate> Latch> Removal/Installation.
- No>>> This service bulletin does not apply. Further diagnostics are required. UseLabor Op 23-41-25-91 to close out the RRT portion of this service action.
- If necessary, place the vehicle back into ship mode by pressing and holding the ‘Enter/Browse’ button and the ‘Front Defrost’ (about 5 seconds) until “Ship Mode” is displayed on the instrument cluster.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
| Labor Operation No: | Description | Skill Category | Amount |
|---|---|---|---|
| 23-41-25-91 | Latch, Rear Liftgate Release – Inspect Only. No repairs required. (1 – Semi-Skilled) | 6- Electrical and Body Systems | 0.2 Hrs. |
| 23-41-25-92 | Latch, Rear Liftgate Release. Replace. (1 – Semi-Skilled) | 6- Electrical and Body Systems | 0.3 Hrs. |
FAILURE CODE:
| ZZ | Service Action |
NUMBER: 23-007-15
GROUP: Body
DATE: February 21, 2015
- PREPS SURFACE: Pre-waxing glaze that prepares the surface for wax while offering deep reflections and high gloss.
- BEST CAR GLOSS: Conditioning oils add depth of color and maximum gloss prior to waxing, especially on dark colored cars
- REMOVE SWIRLS: Quickly and gently removes fine swirls and towel marks for mirror-like reflections
- SAFE FOR CLEAR COATS: Safe and on all glossy paints, including clear coats
- FLEXIBLE APPLICATION: Safe and effective by hand or dual action polisher like Meguiar's MT300 Dual Action Polisher
- BUFF OUT IMPERFECTIONS: Meguiar's Ultimate Compound removes scratches, swirls & oxidation for a clear, perfect finish
- SHOWROOM SHINE: Advanced car compound removes scratches, swirls, oxidation & water spots and restores color & clarity for a showroom shine in minutes
- CLEAR COAT SAFE: Auto compound safely removes scratches and other defects without hazing on clear coats & all gloss paints. Easy DIY fix by hand or da polisher
- LIKE-NEW SHINE: Meguiar's exclusive micro-abrasive technology quickly removes scratches & restores clarity and shine for a stunning, swirl-free finish.
- FAST & FLAWLESS: Meguiar's Ultimate Compound cuts fast, removes scratches and swirls without hazing, leaving a pro-detailer finish.
- One 16 oz bottle of Nu Finish The Once A Year Car Polish
- Automotive polish that is made up of a series of zinc cross-linking polymer emulsions that help it last longer than any other polish on the market
- Nu Finish car polish can be applied anywhere, even in direct sunlight
- Also an ideal boat polish, motorcycle polish and chrome polish
- The only auto polish tough enough to be called "The Once A Year Car Polish”
- C4 & P4 PAINT CORRECTION COMBO (GAP40016) – Complete 2-step Chemical Guys polishing kit includes C4 Clear Cut Compound for removing defects and P4 Precision Polish for refining paint to a flawless high-gloss finish
- REMOVES DEFECTS FAST – C4 Chemical Guys Clear Cut compound quickly cuts through scratches, swirls, oxidation, towel marks, and etching, restoring clarity and leveling paint for the polishing stage
- PRECISION POLISHING POWER – P4 car polish refines paint after compounding, removing micro-marring and enhancing depth, gloss, and color vibrancy for a show-quality finish
- SAFE FOR ALL PAINT TYPES – This car polishing kit works on clear coat, single-stage, and ceramic-coated vehicles; compatible with dual action, rotary, or hand application methods
- PROFESSIONAL RESULTS AT HOME – This Chemical Guys kit delivers body shop–quality correction and shine in a user-friendly kit, perfect for enthusiasts and professional detailers alike
- EASY SCRATCH and SWIRL REPAIR - If your car has light scratches, swirls, or other marks - you can easily fix that with our Scratch & Swirl Remover Kit! Using the included buffer pad, our specially formulated compound will allow you to easily remove and "erase" years of wear and tear from your vehicles paint and overall appearance!
- ULTIMATE PAINT REPAIR- Not only will this remove swirls and scratches, it will restore the gloss and shine of your paint and bring it back to its original brilliance! The special rubbing compound will remove water spots, oxidation and other contaminants from your paint!
- PREMIUM CHEMICALS - We formulate all our products to ensure they are the best! Professional grade, but easy enough for anyone to use! We use only the absolute best chemicals and ensure there are no unnecessary color dyes or scents!
- ADVANCED SOLUTION FOR ALL PAINT TYPES - Car paint scratch repair is safe to use on all paints and colors. You can safely use it on any clearcoat, single stage, or multi stage paint!
- REVOLUTIONARY PRODUCT - This scratch remover for vehicles provides an effortless and secure way to remove scratches.
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
I have a 2013 Durango 3.6 that has this problem. Rear Liftgate Will Not Open Intermittently. Vehicle is out of warranty. How can I get this resolved? Is there a recall on this?
Most likely you will need to replace the latch assembly.