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May 11, 2023 NHTSA CAMPAIGN NUMBER: 23V336000
Missing Dashboard Air Bag Warning Label/FMVSS 208
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
NHTSA Campaign Number: 23V336
Manufacturer Chrysler (FCA US, LLC)
Components EQUIPMENT
Potential Number of Units Affected 17,108
Summary
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee L and Grand Cherokee vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”
Remedy
FCA US, LLC will mail owners the warning label information, free of charge. Dealers will inspect unsold vehicles and install the required label, as necessary, free of charge. Owner notification letters were mailed May 25, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is 52A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
SAFETY RECALL – NORTH AMERICA
Dashboard Airbag Warning Label
Reference: 52A / NHTSA 23V-336
Revision | Edition | Detail |
0 | May 2023 | Initial Version. |
SYMPTOM DESCRIPTION
The dashboard airbag warning label on about 17,100 of the above vehicles may be missing. If a dashboard airbag warning label is missing, the occupant may not be aware of the risks a deploying airbag may pose to an infant or child occupying the front passenger seat.
Federal Motor Vehicle Safety Standard (FMVSS) 571.208 Occupant Crash Protection states “…Vehicles certified to meet the requirements specified in S19, S21, and S23 on or after December 1, 2003, that are equipped with an inflatable restraint for the passenger position shall have a label attached to a location on the dashboard. The label need not be permanently affixed to the vehicle…”
SCOPE
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
REPAIR TO BE PERFORMED
Inspect, and, if necessary, install the dashboard airbag warning label.
NOTE: This service procedure is only for unsold vehicles. For sold vehicles, owners will receive owner notification that includes the airbag warning.
PARTS INFORMATION
Part No. | Qty. | Part Name |
68265143AA | 1 | LABEL, Air Bag Warning |
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
No special tools required for this campaign.
OWNER NOTIFICATION / SERVICE SCHEDULING
All involved vehicle owners known to FCA are being notified of the requirement by first class mail.
SERVICE PROCEDURE
NOTE: This service procedure is only for unsold vehicles. For sold vehicles, owners will receive owner notification that includes the airbag warning.
Inspect passenger side glovebox door for airbag warning label (Figure 1).
- Label attached to glovebox door >>> No further action required.
- Label missing from glovebox door >>> Install the label listed in parts section to the glovebox door.
New Safety Recall Advanced Communication – 52A
FCA US LLC (FCA US) has announced a safety recall on certain 2021 through 2023 model year (WL) Jeep Grand Cherokee and Grand Cherokee L vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with a missing dashboard airbag warning label. If a dashboard airbag warning label is missing, the occupant may not be aware of the risks a deploying airbag may pose to an infant or child occupying the front passenger seat.
Federal Motor Vehicle Safety Standard (“FMVSS”) 571.208 Occupant Crash Protection states “…Vehicles certified to meet the requirements specified in S19, S21, and S23 on or after December 1, 2003, that are equipped with an inflatable restraint for the passenger position shall have a label attached to a location on the dashboard. The label need not be permanently affixed to the vehicle…”
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles. For vehicles that have been sold, FCA US will mail the owners a representative copy of the required label within the owner notification. For vehicles that have not been sold, FCA US will inspect, and, if necessary, install the required label. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2023.
Chronology :
- On June 21, 2022, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) opened an investigation into 2022-2023 MY Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles built with a potentially missing dashboard airbag warning label.
- From June 2022, through April 2023, FCA US TSRC reviewed vehicle records and met with FCA US engineering to review manufacturing and supplier data to understand the condition and determine the suspect population.
- On April 12, 2023, FCA US TSRC recognized that a missing required passenger airbag warning label may not meet the requirements of FMVSS 208 Occupant Crash Protection.
- On May 4, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
JEEP | GRAND CHEROKEE | 2022-2023 |
5 Associated Documents
Manufacturer Notices(to Dealers,etc) – NSRAC re New Safety Recall Advanced Communication – 52A
Recall Acknowledgement
RCAK-23V336-4997.pdf 645.258KB
Remedy Instructions and TSB
RCRIT-23V336-3146.pdf 368.361KB
Noncompliance Notice 573 Report
RCLRPT-23V336-6583.PDF 215.637KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V336-1805.pdf 215.564KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V336&docType=RCL
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SEOCONTENT-START
SAFETY RECALL – NORTH AMERICA Dashboard Airbag Warning Label Reference: 52A / NHTSA 23V-336 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Copyright, All Rights Reserved. Reproduction forbidden without the written agreement of STELLANTIS Group. (tdb) 1/3 Remedy available for 2021-2023 (WL) Jeep Grand Cherokee and Grand Cherokee L Template Version 1.0 Revision Edition Detail 0 May 2023 Initial Version. SYMPTOM DESCRIPTION The dashboard airbag warning label on about 17,100 of the above vehicles may be missing. If a dashboard airbag warning label is missing, the occupant may not be aware of the risks a deploying airbag may pose to an infant or child occupying the front passenger seat. Federal Motor Vehicle Safety Standard (FMVSS) 571.208 Occupant Crash Protection states “…Vehicles certified to meet the requirements specified in S19, S21, and S23 on or after December 1, 2003, that are equipped with an inflatable restraint for the passenger position shall have a label attached to a location on the dashboard. The label need not be permanently affixed to the vehicle…” SCOPE NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. REPAIR TO BE PERFORMED Inspect, and, if necessary, install the dashboard airbag warning label. NOTE: This service procedure is only for unsold vehicles. For sold vehicles, owners will receive owner notification that includes the airbag warning. COMPLETION REPORTING / REIMBURSEMENT Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments. Use one of the following labor operation numbers and time allowances: Labor Description Number Hrs Inspect for Airbag Label 23-52-A1-81 0.2 Inspect/Install Airbag Label 23-52-A1-82 0.2 Add the cost of the air bag warning label plus applicable dealer allowance to your claim. NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions. PARTS INFORMATION Part No. Qty. Part Name 68265143AA 1 LABEL, Air Bag Warning PARTS RETURN No parts return required for this campaign. SPECIAL TOOLS No special tools required for this campaign. DEALER NOTIFICATION To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification. OWNER NOTIFICATION / SERVICE SCHEDULING All involved vehicle owners known to FCA are being notified of the requirement by first class mail. SAFETY RECALL – NORTH AMERICA Dashboard Airbag Warning Label Reference: 52A / NHTSA 23V-336 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Copyright, All Rights Reserved. Reproduction forbidden without the written agreement of STELLANTIS Group. (tdb) 2/3 VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission. To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. ADDITIONAL INFORMATION If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager. Customer Services / Field Operations FCA US LLC. SAFETY RECALL – NORTH AMERICA Dashboard Airbag Warning Label Reference: 52A / NHTSA 23V-336 FCA US LLC _________________________________________________________ Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service. Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer. Copyright, All Rights Reserved. Reproduction forbidden without the written agreement of STELLANTIS Group. (tdb) 3/3 SERVICE PROCEDURE NOTE: This service procedure is only for unsold vehicles. For sold vehicles, owners will receive owner notification that includes the airbag warning. Inspect passenger side glovebox door for airbag warning label (Figure 1). ➢ Label attached to glovebox door >>> No further action required. ➢ Label missing from glovebox door >>> Install the label listed in parts section to the glovebox door. Figure 1 – Passenger Side Glovebox Door Airbag Warning Label LABEL LABEL REMOVE PAPER BACKING FROM ADHESIVE PATCH APPLY ADHESIVE PATCH AREA OF LABEL TO INSIDE OF GLOVE BOX DOOR THEN PRESS FIRMLY TO ENSURE ADHESION TO GLOVEBOX DOOR
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05/12/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – 52A FCA US LLC (FCA US) has announced a safety recall on certain 2021 through 2023 model year (WL) Jeep Grand Cherokee and Grand Cherokee L vehicles. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with a missing dashboard airbag warning label. If a dashboard airbag warning label is missing, the occupant may not be aware of the risks a deploying airbag may pose to an infant or child occupying the front passenger seat. Federal Motor Vehicle Safety Standard (“FMVSS”) 571.208 Occupant Crash Protection states “…Vehicles certified to meet the requirements specified in S19, S21, and S23 on or after December 1, 2003, that are equipped with an inflatable restraint for the passenger position shall have a label attached to a location on the dashboard. The label need not be permanently affixed to the vehicle…” SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles. For vehicles that have been sold, FCA US will mail the owners a representative copy of the required label within the owner notification. For vehicles that have not been sold, FCA US will inspect, and, if necessary, install the required label. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-336 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : MAY 11, 2023 NHTSA Recall No. : 23V-336 Manufacturer Recall No. : 52A Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 17,108 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2022-2023 Jeep Grand Cherokee L Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2022-2023 MY Jeep Grand Cherokee L vehicles may have been built with a missing dashboard airbag warning label. The suspect period began on May 12, 2022, when the first vehicle was built with a missing airbag warning label, and ended on June 24, 2022, when the last vehicle was produced before an end- of- line visual verification station was installed. The suspect period was determined using vehicle production records. Similar vehicles not included in this recall were built before or after the suspect vehicle production period. The total affected vehicles for this model is 7,041. Production Dates : MAY 12, 2022 – JUN 24, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-336 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2023 Jeep Grand Cherokee Vehicle Type : Body Style : SUV Power Train : NR Descriptive Information : Some 2022-2023 MY Jeep Grand Cherokee vehicles may have been built with a missing dashboard airbag warning label. The suspect period began on May 12, 2022, when the first vehicle was built with a missing airbag warning label, and ended on June 24, 2022, when the last vehicle was produced before an end- of- line visual verification station was installed. The suspect period was determined using vehicle production records. Similar vehicles not included in this recall were built before or after the suspect vehicle production period. The total affected vehicles for this model is 10,067. Production Dates : MAY 12, 2022 – JUN 24, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Federal Motor Vehicle Safety Standard (“FMVSS”) 571.208 Occupant Crash Protection states “…Vehicles certified to meet the requirements specified in S19, S21, and S23 on or after December 1, 2003, that are equipped with an inflatable restraint for the passenger position shall have a label attached to a location on the dashboard. The label need not be permanently affixed to the vehicle…” Some vehicles built during the suspect period were not equipped with the required label. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR Description of the Safety Risk : If a dashboard airbag warning label is missing, the occupant may not be aware of the risks a deploying airbag may pose to an infant or child occupying the front passenger seat. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 23V-336 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : AIR BAG WARNING Component Description : LABEL Component Part Number : 68265143AA Supplier Identification : Component Manufacturer Name : CCL Industries Inc. Address : 17700 Foltz Parkway Strongsville Ohio 44149 Country : United States Chronology : • On June 21, 2022, FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) opened an investigation into 2022-2023 MY Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles built with a potentially missing dashboard airbag warning label. • From June 2022, through April 2023, FCA US TSRC reviewed vehicle records and met with FCA US engineering to review manufacturing and supplier data to understand the condition and determine the suspect population. • On April 12, 2023, FCA US TSRC recognized that a missing required passenger airbag warning label may not meet the requirements of FMVSS 208 Occupant Crash Protection. • On May 4, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 23V-336 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles. For vehicles that have been sold, FCA US will mail the owners a representative copy of the required label within the owner notification. For vehicles that have not been sold, FCA US will inspect, and, if necessary, install the required label. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : This recall is not related to a part defect but rather a manufacturing issue. The remedy is to notify all affected vehicle owners and/or inspect and install missing labels if necessary. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **05/11/2023: FCA US will notify dealers and begin notifying owners on or about 06/30/2023. Planned Dealer Notification Date : JUN 30, 2023 – JUN 30, 2023 Planned Owner Notification Date : JUN 30, 2023 – JUN 30, 2023 * NR – Not Reported
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This notice applies to your vehicle, 52A/NHTSA 23V-336 YOUR SCHEDULING OPTIONS 1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App. Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above. DEALERSHIP INSTRUCTIONS Please reference Safety Recall 52A. IMPORTANT SAFETY RECALL Dashboard Airbag Warning Label Dear [Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA US LLC has decided that certain [2022 and 2023 Model Year (WL) Jeep Grand Cherokee and Grand Cherokee L] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208 – Occupant crash protection. It is extremely important to take steps now to ensure the safety of you and your passengers. RECALL DESCRIPTION: The dashboard airbag warning label on your vehicle [1] may have been missing at time of vehicle delivery. If a dashboard airbag warning label is missing, the occupant may not be aware of the risks a deploying airbag may pose to an infant or child occupying the front passenger seat. Federal Motor Vehicle Safety Standard (FMVSS) 571.208 Occupant Crash Protection states “…Vehicles certified to meet the requirements specified in S19, S21, and S23 on or after December 1, 2003, that are equipped with an inflatable restraint for the passenger position shall have a label attached to a location on the dashboard. The label need not be permanently affixed to the vehicle…” HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? FCA US LLC requests that you read and understand the following airbag message concerning your vehicle [2] however no further action on your behalf is required. THIS VEHICLE IS EQUIPPED WITH ADVANCED AIR BAGS EVEN WITH ADVANCED AIR BAGS • CHILDREN CAN BE KILLED OR SERIOUSLY INJURED BY THE AIR BAG. • THE BACK SEAT IS THE SAFEST PLACE FOR CHILDREN. • NEVER PUT A REAR-FACING CHILD SEAT IN THE FRONT. • ALWAYS USE SEAT BELTS AND CHILD RESTRAINTS. • SEE OWNER’S MANUAL FOR MORE INFORMATION ABOUT AIR BAGS. WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC [Model Year and Model] VIN XXXXXXXXXXXXXXXXX LOGO VEHICLE PICTURE QR Code [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424- 9153), or go to safercar.gov. [3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days. Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371
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