July 20, 2023 NHTSA CAMPAIGN NUMBER: 23V500000
A fuel leak in the presence of an ignition source increases the risk of a fire.
NHTSA Campaign Number: 23V500
Manufacturer Chrysler (FCA US, LLC)
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 967
Summary
Chrysler (FCA US, LLC) is recalling certain 2023 Pacifica Plug-In Hybrid Electric vehicles. The fuel line may be deformed, causing a fuel leak.
Remedy
Dealers will inspect and replace the fuel line as necessary, free of charge. Owner notification letters are expected to be mailed September 8, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is 77A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
New Safety Recall Advanced Communication – 77A
FCA US LLC (FCA US) has announced a safety recall on certain 2023 Model Year (RU) Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs).
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have an improperly extruded fuel line which could lead to uncontained fuel in the engine compartment. Operators may observe a spill / drip or fuel odor. Uncontained fuel in the presence of a competent ignition source can result in a vehicle fire which increases the risk of injury to occupants and persons outside the vehicle, as well as property damage.
SERVICE ACTION
FCA US will conduct a voluntary safety recall on all affected vehicles to inspect and, if necessary, replace the suspect fuel line. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2023.
Chronology :
- On March 28, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into 2023 MY Chrysler Pacifica PHEVs that were built with an improperly extruded fuel line.
- From March 2023, through June 2023, FCA US TSRC conducted an analysis of fuel line leaks, vehicle histories, and reviewed supplier data.
- As of July 5, 2023, FCA US has identified zero customer assistance records, two warranty claims, and zero field reports potentially related to this issue for all markets with dates of receipt ranging from April 25, 2023, through June 2, 2023.
- As of July 5, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets.
- On July 14, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| CHRYSLER | PACIFICA | 2023 |
4 Associated Documents
Recall Acknowledgement
RCAK-23V500-6529.pdf 645.255KB
Defect Notice 573 Report
RCLRPT-23V500-4316.PDF 214.056KB
Manufacturer Notices(to Dealers,etc) – NSRAC re Safety Recall Advanced Communication – 77A
Manufacturer Notices(to Dealers,etc) – New Safety Recall Advanced Communication – 77A
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-500 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Chrysler (FCA US, LLC) Submission Date : JUL 20, 2023 NHTSA Recall No. : 23V-500 Manufacturer Recall No. : 77A Manufacturer Information : Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive CIMS 482-00-91 Auburn Hills MI 48326-2757 Company phone : 1-800-853-1403 Population : Number of potentially involved : 967 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Chrysler Pacifica Vehicle Type : Body Style : VAN Power Train : NR Descriptive Information : Some 2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles (“PHEVs”) may experience a fuel line leak due to an improperly extruded fuel line. The suspect period began on February 22, 2023, when suspect fuel lines were introduced in vehicle production, and ended on March 8, 2023, when suspect fuel lines were no longer used in production. Vehicle production and supplier records were used to determine the suspect period. Similar vehicles not included in this recall were built before or after the suspect period, or were built without the suspect fuel line. Production Dates : FEB 22, 2023 – MAR 08, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : An improperly extruded fuel line could lead to uncontained fuel in the engine compartment. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Uncontained fuel in the engine compartment in the presence of a competent ignition source can result in a vehicle fire which increases the risk of injury to occupants and persons outside the vehicle, as well as property damage. Description of the Cause : NR Part 573 Safety Recall Report 23V-500 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Operators may observe a spill / drip or fuel odor. Involved Components : Component Name 1 : FUEL AND BRAKE TUBE Component Description : BUNDLE Component Part Number : 52029570AJ Supplier Identification : Component Manufacturer Name : Cooper Standard Automotive Inc Address : 40300 Traditions Drive Northville Michigan 48168 Country : United States Chronology : • On March 28, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into 2023 MY Chrysler Pacifica PHEVs that were built with an improperly extruded fuel line. • From March 2023, through June 2023, FCA US TSRC conducted an analysis of fuel line leaks, vehicle histories, and reviewed supplier data. • As of July 5, 2023, FCA US has identified zero customer assistance records, two warranty claims, and zero field reports potentially related to this issue for all markets with dates of receipt ranging from April 25, 2023, through June 2, 2023. • As of July 5, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. • On July 14, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Part 573 Safety Recall Report 23V-500 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to inspect and, if necessary, replace the suspect fuel line. FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense. How Remedy Component Differs from Recalled Component : The remedy is to inspect and, if necessary, replace with a properly extruded fuel line. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : **07/20/2023: FCA US will notify dealers and begin notifying owners on or about 09/08/2023. Planned Dealer Notification Date : SEP 08, 2023 – SEP 08, 2023 Planned Owner Notification Date : SEP 08, 2023 – SEP 08, 2023 * NR – Not Reported
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07/27/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – 77A FCA US LLC (FCA US) has announced a safety recall on certain 2023 Model Year (RU) Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs). VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles. Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission. REASON FOR THIS SAFETY RECALL Some of the above vehicles may have an improperly extruded fuel line which could lead to uncontained fuel in the engine compartment. Operators may observe a spill / drip or fuel odor. Uncontained fuel in the presence of a competent ignition source can result in a vehicle fire which increases the risk of injury to occupants and persons outside the vehicle, as well as property damage. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to inspect and, if necessary, replace the suspect fuel line. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
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07/21/2023 _____________________________________________________________________ New Safety Recall Advanced Communication – 77A FCA US LLC (FCA US) has announced a safety recall on certain 2023 Model Year (RU) Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs). REASON FOR THIS SAFETY RECALL Some of the above vehicles may have an improperly extruded fuel line which could lead to uncontained fuel in the engine compartment. Operators may observe a spill / drip or fuel odor. Uncontained fuel in the presence of a competent ignition source can result in a vehicle fire which increases the risk of injury to occupants and persons outside the vehicle, as well as property damage. SERVICE ACTION FCA US will conduct a voluntary safety recall on all affected vehicles to inspect and, if necessary, replace the suspect fuel line. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2023. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles. Customer Services Field Operations FCA US LLC
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