February 22, 2024 NHTSA CAMPAIGN NUMBER: 24V132000
Loss of Control from Steering Knuckle Separation
A loss of vehicle control increases the risk of a crash.
NHTSA Campaign Number: 24V132
Manufacturer Chrysler (FCA US, LLC)
Components SUSPENSION, STEERING
Potential Number of Units Affected 338,238
Summary
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Remedy
Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters are expected to be mailed April 12, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA’s number for this recall is 10B.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
New Safety Recall Advanced Communication – 10B
FCA US LLC (FCA US) has announced a safety recall on certain 2021-2023 model year (WL) Jeep Grand Cherokee and 2022-2023 model year (WL) Jeep Grand Cherokee L vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have Upper Control Arm (UCA) pinch bolts that were damaged during vehicle assembly. A damaged pinch bolt may break and result in the loss of clamp load between the UCA ball joint and the knuckle. A loss of clamp load may result in the UCA separating from the knuckle and the wheel falling outboard, which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the UCA pinch bolts. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2024.
Chronology :
- On June 26, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into 2021-2023 MY WL Jeep Grand Cherokee and Jeep Grand Cherokee L Vehicles that may have an UCA with a damaged pinch bolt.
- From June 2023, through January 2024, FCA US TSRC, Engineering and Manufacturing analyzed vehicle build records, tested parts and reviewed assembly methods to determine the suspect population of vehicles.
- As of January 24, 2024, FCA US is aware of one customer assistance record, 18 warranty claims, and one field report potentially related to this issue for all markets with dates of receipt ranging from March 2, 2022, to October 18, 2023.
- As of January 24, 2024, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets.
- On February 15, 2024, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| JEEP | GRAND CHEROKEE | 2021-2023 |
4 Associated Documents
Recall Acknowledgement
RCAK-24V132-3401.pdf 645.458KB
Defect Notice 573 Report
RCLRPT-24V132-5098.PDF 215.609KB
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)
Latest Recalls Documents
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SEOCONTENT-START
02/23/2024
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New Safety Recall Advanced Communication – 10B
FCA US LLC (FCA US) has announced a safety recall on certain 2021-2023 model year (WL) Jeep Grand Cherokee and 2022-2023 model year (WL) Jeep Grand Cherokee L vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have Upper Control Arm (UCA) pinch bolts that were damaged during vehicle assembly. A damaged pinch bolt may break and result in the loss of clamp load between the UCA ball joint and the knuckle. A loss of clamp load may result in the UCA separating from the knuckle and the wheel falling outboard, which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the UCA pinch bolts. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2024.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-132
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Chrysler (FCA US, LLC) FEB 22, 2024 NHTSA Recall No. : 24V-132 Manufacturer Recall No. : 10B Manufacturer Information :
Manufacturer Name : Chrysler (FCA US, LLC) Address : 800 Chrysler Drive
CIMS 482-00-91 Auburn Hills MI 48326-2757
Company phone : 1-800-853-1403
Population :
Number of potentially involved : 338,238 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2021-2023 Jeep Grand Cherokee L Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2021-2023 MY Jeep Grand Cherokee L Vehicles may have upper control arm (“UCA”) pinch bolts that were damaged during vehicle assembly. The suspect period began on December 3, 2020, when the first 2021 MY vehicle was produced, and ended on May 30, 2023, when the UCA torque strategy was updated at the vehicle assembly plant. Vehicle production torque records were used to identify the suspect period. Similar vehicles not included in the recall were built at a different vehicle assembly plant with a more robust torque strategy or were built after the suspect period. The total affected vehicles for this model is 249,752 Production Dates : DEC 03, 2020 – MAY 30, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-132 Page 2 Vehicle 2 : 2022-2023 Jeep Grand Cherokee Vehicle Type : Body Style : SUV Power Train : NR
Descriptive Information : Some 2022-2023 MY Jeep Grand Cherokee Vehicles may have upper control arm (“UCA”) pinch bolts that were damaged during vehicle assembly. The suspect period began on December 19, 2021, when the first 2022 MY vehicle was produced, and ended on May 30, 2023, when the UCA torque strategy was updated at the vehicle assembly plant. Vehicle production torque records were used to identify the suspect period. Similar vehicles not included in the recall were built at a different vehicle assembly plant with a more robust torque strategy or were built after the suspect period. The total affected vehicles for this model is 88,486.
Production Dates : DEC 19, 2021 – MAY 30, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : A damaged pinch bolt may break and result in the loss of clamp load between the UCA ball joint and the knuckle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A loss of clamp load may result in the UCA separating from the knuckle and the wheel falling outboard, which can cause a vehicle crash without prior warning.
Description of the Cause : NR Identification of Any Warning
that can Occur : Driver may notice an abnormal noise when driving over bumps. Involved Components : Component Name 1 : Pinch bolt Component Description : Bolt M10x1.50×68.00 Component Part Number : 06512994AA The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-132 Page 3 Supplier Identification : Component Manufacturer
Name : MNP CORPORATION Address : 44225 UTICA RD
UTICA Michigan 48317
Country : United States Chronology :
• On June 26, 2023, the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation into 2021-2023 MY WL Jeep Grand Cherokee and Jeep Grand Cherokee L Vehicles that may have an UCA with a damaged pinch bolt. • From June 2023, through January 2024, FCA US TSRC, Engineering and Manufacturing analyzed vehicle build records, tested parts and reviewed assembly methods to determine the suspect population of vehicles. • As of January 24, 2024, FCA US is aware of one customer assistance record, 18 warranty claims, and one field report potentially related to this issue for all markets with dates of receipt ranging from March 2, 2022, to October 18, 2023. • As of January 24, 2024, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. • On February 15, 2024, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles. Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall to replace the UCA pinch
bolts. How Remedy Component Differs from Recalled Component : FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
This recall is not related to a part defect but rather a vehicle assembly issue where the UCA pinch bolt torque strategy could result in damage to the pinch bolt. The remedy will be to replace the pinch bolts. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-132
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : **02/22/2024: FCA US will notify dealers and begin notifying owners on
or about 04/12/2024.
Planned Dealer Notification Date : APR 12, 2024 – APR 12, 2024
Planned Owner Notification Date : APR 12, 2024 – APR 12, 2024
* NR – Not Reported
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02/29/2024
_____________________________________________________________________
New Safety Recall Advanced Communication – 10B
FCA US LLC (FCA US) has announced a safety recall on certain 2022-2023 model year (WL) Jeep Grand Cherokee and 2021-2023 model year (WL) Jeep Grand Cherokee L vehicles.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have Upper Control Arm (UCA) pinch bolts that were damaged during vehicle assembly. A damaged pinch bolt may break and result in the loss of clamp load between the UCA ball joint and the knuckle. A loss of clamp load may result in the UCA separating from the knuckle and the wheel falling outboard, which can cause a vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to replace the UCA pinch bolts. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2024.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.
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