Cargo Compartment Load Floor Panel Latch Handle Broken – 2014-2015 Jeep Grand Cherokee & Dodge Durango

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NUMBER: 23-012-15
GROUP: Body
DATE: March 31, 2015

 

SUBJECT:

Cargo Compartment Load Floor Panel Latch Handle Broken

 

OVERVIEW:

This bulletin involves replacing the cargo compartment load floor panel latch handle.

 

MODELS:

2014 – 2015 (WK) Jeep Grand Cherokee
2014 – 2015 (WD) Dodge Durango

 

NOTE: This bulletin applies to vehicles built on or before November 26, 2014 (MDH 1126XX).

 

SYMPTOM/CONDITION:

The customer may describe a broken cargo compartment load floor panel latch handle.

 

DIAGNOSIS:

If the customer describes the symptom, perform the Repair Procedure.

 

PARTS REQUIRED:

Qty. Description Part No.
1 (AR) Cargo Compartment Load Floor Latch Handle (Black) 6BE97DX9AA Cargo Compartment Load Floor Panel Latch Handle Broken - 2014-2015 Jeep Grand Cherokee & Dodge Durango | small light
1 (AR) Cargo Compartment Load Floor Latch Handle (Indigo Blue) 6BE97LC5AA
1 (AR) Cargo Compartment Load Floor Latch Handle (Jeep Brown) 6BE97LU5AA
1 (AR) Cargo Compartment Load Floor Latch Handle (Lt. Frost Beige) 6BE97HL1AA

 

REPAIR PROCEDURE:

  1. Remove the cargo compartment load floor panel (1) from the vehicle (Fig. 1).

Fig. 1 Remove Cargo Compartment Load Floor PanelFig. 1 Remove Cargo Compartment Load Floor Panel

1 – Cargo Compartment Load Floor


  1. Release the tether strap hook retainer (1) from the load floor panel (Fig. 2).
  2. Remove and discard the two latch handle screws (2) from the latch handle (Fig. 2).

Fig. 2 Remove Screws And Tether With HookFig. 2 Remove Screws And Tether With Hook

1 – Latch Handle Screws
2 – Tether Strap With Hook


  1. Remove and discard the latch handle cover (1) from the latch handle (Fig. 3).
  2. Remove and discard the latch handle (2) from the load floor panel (Fig. 3).

Fig. 3 Remove Latch HandleFig. 3 Remove Latch Handle

1 – Latch Handle Cover
2 – Latch Handle


  1. Obtain the NEW load floor panel latch handle service kit (Fig. 4).

Fig. 4 Latch Handle Parts KitFig. 4 Latch Handle Parts Kit

1 – Latch Handle
2 – Tether Strap With Hook
3 – Latch Handle Screws
4 – Latch Handle Cover


NOTE: Ensure that the latch handle retainer tabs (2) properly engage the bottom side of the load floor panel (Fig. 5).

  1. Install the NEW latch handle (1) to the load floor panel (Fig. 5).
  2. Install the NEW latch handle cover (3) to the latch handle (Fig. 5).

Fig. 5 Install Latch Handle

Fig. 5 Install Latch Handle

1 – Latch Handle
2 – Latch Handle Retainer Tabs
3 – Latch Handle Cover


NOTE: Right side latch handle screw retains the tether strap with hook.

  1. Install the NEW tether strap and two NEW latch handle screws. Tighten the screws (1) to 1.2 N·m (10.6 in. lbs.) (Fig. 6).
  2. Secure the tether strap hook (2) to the load floor panel (Fig. 6).

Fig. 6 Install Screws And Tether With HookFig. 6 Install Screws And Tether With Hook

1 – Latch Handle Screws
2 – Tether Strap With Hook


  1. Install the cargo compartment load floor panel (1) to the vehicle (Fig. 7).

Fig. 7 Install Cargo Compartment Load Floor PanelFig. 7 Install Cargo Compartment Load Floor Panel

1 – Cargo Compartment Load Floor


  1. Ensure that the load floor panel latch handle operates properly.

 

POLICY:

Reimbursable within the provisions of the warranty.

 

TIME ALLOWANCE:

Labor Operation No: Description Skill Category Amount
23-21-45-90 Replace Load Floor Panel Latch Handle (0 – Introduction) 6 – Electrical and Body Systems 0.2 Hrs.

 

FAILURE CODE:

ZZ Service Action

 


NUMBER: 23-012-15
GROUP: Body
DATE: March 31, 2015

https://www.nhtsa.gov/recalls?nhtsaId=10144870

https://static.nhtsa.gov/odi/tsbs/2015/MC-10144870-9999.pdf

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