NUMBER: 03-001-15 REV. A
GROUP: Differential & Driveline
DATE: July 18, 2015
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 03-001-15, DATED May 30, 2015, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE REVISED
SYMPTOM/CONDITION, ADDING AN ADDITIONAL AXLE SHAFT PART NUMBER TO THE PARTS REQUIRED SECTION, AND DATE CODE INSPECTION STEPS.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 15-061. ALL APPLICABLE UN-SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST, APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Rear Half Shaft Vibration
OVERVIEW:
This bulletin involves replacing both rear halfshafts.
MODELS:
300
NOTE: This bulletin applies to both AWD and RWD vehicles built on or after November 5, 2014 (MDH 1105XX) and on or before December 9, 2014 (MDH 1209XX).
SYMPTOM/CONDITION:
**Customers may experience a slight shake/vibration felt in the seat and/or floor, generated from the rear of the vehicle. Condition is most noticeable on very smooth roads, at steady-state cruising speeds 50-80 mph (80-130 kph). Upon further investigation, the concern may be narrowed down to the rear axle shafts.**
DIAGNOSIS:
If a vehicle’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition listed above, perform the Repair Procedure.
PARTS REQUIRED:
| Qty. | Part No. | Description |
|---|---|---|
| 2 (AR) | 52123952AC | Half Shaft, Rear 2.62 Rear Axle Ratio (Sales Code DLL) (RWD vehicles only) |
| **2 (AR) | 68277002AB | Half Shaft, Rear 3.07 Rear Axle Ratio (Sales Code DMM) (RWD vehicles only)** |
| 2 (AR) | 52123958AD | Half Shaft, Rear (AWD vehicles only) |
| 2 (AR) | 06509598AA | Nut, Rear Hub |
| 1 (AR) | 68232947AA | Axle Fluid, Rear |
| (AR) | 04318032 | Loctite Thread Adhesive |
SPECIAL TOOLS/EQUIPMENT REQUIRED:
| 10270 | Protector, Half Shaft, Drive |
REPAIR PROCEDURE:
- **Raise the vehicle and locate the axle shaft identification labels (1) (Fig. 1). Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 04 – Vehicle Quick Reference> Hoisting> Standard Procedure.**
Fig. 1 Identification Label Location
1 – Identification Labels
- **Inspect the affected date code range (1) on both axle shaft identification labels (Fig. 2).**
Fig. 2 Identification Label Information
1 – Date Code Range 2 – Part Number
- **Is the affected date code range any number between 3094 through 3384?
- YES>>> Continue with the Repair Procedure Step #4.
- NO>>> This bulletin has been completed, use LOP (03-20-03-92) to close the active RRT. If the customer described the symptom/condition listed above, normal diagnosis should be performed.**
- Replace both rear half shafts. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 02 – Differential and Driveline> Half Shaft> Removal/Installation.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
| Labor Operation No: | Description | Skill Category | Amount |
|---|---|---|---|
| 03-20-03-92 | Half Shaft, Rear Left and Right Side Inspect (2 – Skilled) | 3 – Driveline | 0.2 Hrs. |
| 03-20-03-93 | Half Shaft, Rear Left and Right Side – Inspect and Replace (2 – Skilled) | 3 – Driveline | 1.5 Hrs. |
FAILURE CODE:
| ZZ | Service Action |
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