| “This site contains affiliate links for which OEMDTC may be compensated” |
NUMBER: 08-098-15
GROUP: Electrical
DATE: October 15, 2015
THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 08-085-14 REV. A, DATED NOVEMBER 14, 2014, WHICH SHOULD BE REMOVED FROM YOUR FILES.
ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES, ADDING 2015 AND 2016 MODEL YEARS, REMOVE THE BUILT ON OR BEFORE DATE, REPAIR INFORMATION CHANGES REGARDING UPDATING MODULES WITHOUT REMOTE USB PORT AND A NEW LOP.
SUBJECT:
Hands Free Feature Inoperative
OVERVIEW:
This bulletin involves updating the Convergence Telematics Module (CTM) software.
NOTE: Convergence Telematics Module (CTM) was also known as the Hands Free Module (HFM).
MODELS:
| **2013 – 2016** | (PF) | **Dodge** Dart |
NOTE: **This bulletin applies to vehicles equipped with UConnect 200 AM/FM/CD/MP3 Radio (sales code RAE) and UConnect Voice Command W/Bluetooth (sales code RSP or RSQ).**
SYMPTOM/CONDITION:
The customer may notice that the hands free feature (Bluetooth) does not work. On further inspection one or more of the following DTCs may be found:
- U11F6-00 Lost Communication With Convergence Telematics Module.
- U11F6-87 Lost Communication With Convergence Telematics Module – Missing Message.
DIAGNOSIS:
Using a Scan Tool (wiTECH) along with the appropriate Diagnostic Procedures available in TechCONNECT, verify no DTCs are set. If DTCs are present, other than those listed above, record them on the repair order and repair as necessary before proceeding further with this bulletin.
If the customer describes the symptom/condition or if the technician finds the DTC, perform the Repair Procedure.
PARTS REQUIRED:
| Qty. | Part No. | Description |
|---|---|---|
| **1 (AR) | 05091908AD | Hands Free Module |
| 1 (AR) | 05091911AD | Hands Free Module** |
| 1(AR) | 68086985AB  |
USB Cable use on vehicles without remote USB port |
NOTE: Most Dealers will already have this USB cable. It was used on other Hand Free Module updates.
REPAIR PROCEDURE:
- Check to see if the CTM is communicating.
- Turn on the vehicle and press the phone button on the steering wheel.
- Quickly turn the radio volume control knob to 20 (or about 3/4 of max) and leave it there.
- Did the audio system play any of the following prompts: Uconnect Ready… beep, Ready… beep, or just an audible beep?
- Yes >>> Proceed to Step #10.
- No >>> Proceed to Step #5.
- Disconnect the battery for one minute.
- Reconnect the battery and see if the CTM is now communicating on the buss.
- Turn on the vehicle and press the phone button on the steering wheel.
- Make sure the radio volume is still set at 20 (or about 3/4 of max) and leave it there.
- Did the audio system play any of the following prompts: Uconnect Ready… beep, Ready… beep, or just an audible beep?
- Yes >>> Proceed to Step #10.
- No >>> This bulletin does not apply. Normal diagnostics for a non responses CTM should be performed.
- After hearing the beep, say “Setup- Software Update”.
- The CTM software version will now be displayed on the radio display screen.
- What software version is being display on the radio screen?
- **B:01.06.26 or higher >>> Proceed to Step #13.
- B:01.06.14, B:01.06.23 or B:01.06.24** >>> Use the USB flash drive that contains 1 flash file. Proceed to Step #14.
- B:01.05.09 >>> Use the USB flash drive that contains 3 flash files. Proceed to Step #14.
- The CTM already has the latest software and this bulletin doesn’t apply.
- Has the USB flash drive been created with the correct software update files?
- Yes >>> Proceed to Step #18.
- No >>> Proceed to Step #15.
- Go to DealerCONNECT>Service>UCONNECT Information & Utilities> UconnectDealer software downloads to download the files.
- If a security message appears “Do you want to view only the webpage content that was delivered securely?” See (Fig. 1). Press No to continue.
Fig. 1 Pop-up Security Message
NOTE: A Blank USB flash drive must be used to download the software. Only one software update can be used on one USB flash drive. One USB flash drive can be used to service multiple vehicles.
NOTE: If the dealer cannot download the software, make sure you have proper security access. If not have the Service Manager or Shop Foreman download the software update.
- To download the software files to a USB flash drive, follow the on screen instructionsand perform the following.
- Acquire a blank USB flash drive with at least 4 gb of space.
- Download the software update file to your local pc’s desktop.
- Be sure to extract the file before copying it to the blank USB flash drive.
- A blank USB flash drive will be needed for each CTM update, additional update scan not be on the same USB stick.
- Once the file is saved to the USB flash drive, it is recommended to physically labelthe USB flash drive with the bulletin number and if it’s an early or late built vehicle.
- **Does this vehicle have a remote USB port (sales code RSX)?
- Yes >>> Proceed to Step #21.
- No >>> Proceed to Step #19.
- Gain access to the CTM, refer to TechConnect > Electrical/8E – Electronic Control Modules/MODULE, Convergence Telematics/Removal, CTM location see (Fig. 2).
Fig. 2 CTM Location Under The Dash
1 – CTM location
- Plug in USB cable (68086985AB) into the open port of the CTM. (Fig. 3).
Fig. 3 Location Of USB Update Cable Port On CTM
1 – Plug USB cable (68086985AB) in this open port.
- With the engine running insert the correct USB flash drive into the USB port.
- Press the phone button on the steering wheel and after a beep is heard say, “SetupSoftware Update”.
- The audio system will state “Starting Software Update. Please Wait…” This will befollowed up with intermittent beeps.
CAUTION: **Do not interrupt the vehicles power, cycle the ignition or remove the USB flash drive.**
NOTE: If a USB flash drive with 3 (early built) update files on it is used, the update will take around **33 minutes**. If the USB flash drive with only 1 file (late built) on it is used then the update should take **3 minutes**.
NOTE: Vehicle built on or before October 21, 2012 are considered early built vehicle.
- After the update has been completed, the audio beeps will stop and the radio displaywill show a normal radio display.
CAUTION: When updating an early built vehicle, the radio display screen will show a normal display between each update file. Do not proceed to the next step until all 3 files have been downloaded.
CAUTION: Do NOT remove the USB flash dive at this point, proceed to the next step.
- Press the phone button on the steering wheel.
- Did the audio system play any of the following prompts: Uconnect Ready… beep, Ready… beep, or just an audible beep?
- Yes >>> **Press the phone button on the steering wheel to end session** and remove the USB flash drive from the USB port and proceed to Step #29.
- No >>> Proceed to Step #27.
- Wait 2 minutes and press the phone button again.
- Did the audio system play any of the following prompts: Uconnect Ready… beep, Ready… beep, or just an audible beep?
- Yes >>> **Press the phone button on the steering wheel to end session and** remove the USB flash drive from the USB port and proceed to Step #29.
- No >>> Remove the USB flash drive and perform normal diagnostics, the module may need to be replaced.
- Verify that the CTM has been updated.
- Press the phone button on the steering wheel.
- After hearing a beep, say “Setup – Software Update”.
- Is software version **B:01.06.26** being display on the radio screen?
- Yes >>> This service bulletin has been completed, proceed to Step #34.
- No >>> Proceed to Step #33.
- Is this the 2nd attempt to update the HFM?
- Yes >>> Make sure the correct software is being used and try to download the file from the website again on to a new USB flash drive.
- No >>> Flash the CTM again proceed to Step #18.
- If USB update cable 68086985AB was used to update the module remove the cableand reassemble the vehicle. Use TechConnect > Electrical/8E – Electronic Control Modules/MODULE, Convergence Telematics/Installation.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
NOTE: Vehicle built on or before October 21, 2012 are considered early built vehicle.
| Labor Operation No: | Description | Skill Category | Amount |
|---|---|---|---|
| **18-20-34-9D | Module, Convergence Telematics (CTM) – Inspect Software Level (0 – Introduction) | 6 – Electrical and Body Systems | 0.2 Hrs. |
| 18-20-34-9E | Module, Convergence Telematics (CTM) – Inspect and Reprogram (Early Build) (0 – Introduction) | 6 – Electrical and Body Systems | 0.8 Hrs. |
| 18-20-34-9F | Module, Convergence Telematics (CTM) – Inspect and Reprogram (Late Build) (0 – Introduction) | 6 – Electrical and Body Systems | 0.2 Hrs. |
| 18-20-34-9G | Module, Convergence Telematics (CTM) – Create USB Jump Drive From CD or Uconnect Website (One Time Only, Each Model Year) (0 – Introduction) | 6 – Electrical and Body Systems | 0.2 Hrs. |
| (Related To Performing Update) 18-20-34-51 | Module, Convergence Telematics (CTM) – Without Remote USB Port (0 – Introduction) | 6 – Electrical and Body Systems | 0.3 Hrs.** |
NOTE: If a USB flash drive with 3 (early built) update files on it is used, the update will take around **42 minutes**. If the USB flash drive with only 1 file (late built) on it is used then the update should take **9 minutes**.
FAILURE CODE:
**The dealer must choose which failure code to use. If the customer came in with an issue and the dealer found updated software to correct that issue, use failure code CC, for all other use failure code RF.
- If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, failure code CC is to be used.
- If an available flash is completed while addressing a different customer concern, failure code RF is to be used.
| CC | Customer Concern |
|---|---|
| RF | Routine Flash** |
Loading...
Reload document 
Open in new tab
Uconnect Updates - Chrysler Dodge Ram Jeep Fiat
http://chrysler.oemdtc.com/344/uconnect-updates-chrysler-dodge-ram-jeep-fiat
- Transfer speeds up to 10x faster than standard USB 2.0 drives (4MB/s); up to 130MB/s read speed; USB 3.0 port required. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes
- Backward compatible with USB 2.0
- Secure file encryption and password protection(2)
- USB 3.1 flash drive with high-speed transmission; store videos, photos, music, and more
- 128 GB storage capacity; can store 32,000 12MP photos or 488 minutes 1080P video recording, for example
- Convenient USB connection
- Read speed up to 130MB/s and write speed up to 30MB/s; 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; backwards compatible with USB 2.0 host devices at lower speed
- High-quality NAND FLASH flash memory chips can effectively protect personal data security
- High-speed USB 3.0 performance of up to 150MB/s(1) [(1) Write to drive up to 15x faster than standard USB 2.0 drives (4MB/s); varies by drive capacity. Up to 150MB/s read speed. USB 3.0 port required. Based on internal testing; performance may be lower depending on host device, usage conditions, and other factors; 1MB=1,000,000 bytes]
- Transfer a full-length movie in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.0 host device. Results may vary based on host device, file attributes and other factors]
- Transfer to drive up to 15 times faster than standard USB 2.0 drives(1)
- Sleek, durable metal casing
- Easy-to-use password protection for your private files(3) [(3)Password protection uses 128-bit AES encryption and is supported by Windows 7, Windows 8, Windows 10, and Mac OS X v10.9 plus; Software download required for Mac, visit the SanDisk SecureAccess support page]
- [Great Value Package Offer]: 5 Pack USB 2.0 Flash Drive 8GB Available in 5 different colors - Black Blue Green Red Silver. The different colors can help you to store different content.
- [Plug and Play]: No need to install any software, Just plug in and use it. The metal clip rotates 360° round the ABS plastic body which. The capless design can avoid lossing of cap, and providing efficient protection to the USB port.
- [Compatibilty and Interface]: Supports Windows 7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS. Compatible with USB 2.0 and below. High speed USB 2.0, LED Indicator - Transfer status at a glance.
- [Suitable for All Uses and Data]: Suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies, software, and other files.
- [Warranty Policy]: 12-month warranty, our products are of good quality and we promise that any problem about the product within one year since you buy, it will be guaranteed for free.
- Easily transfer files between smartphones, tablets and computers
- Free up space on your Android smartphone (Mobile device requires USB Type-C port and On-The-Go (OTG) support)
- Retractable design with a reversible USB Type-C connector and a traditional USB connector
- High-speed USB 3.1 performance of up to 150MB/s Read Speeds (USB Type-C port with USB 3.1, Gen. 1/USB 3.0 support required. Based on internal testing; performance may be lower depending upon host device.)
- SanDisk Memory Zone app for Android (available on Google Play; Download and installation required) lets you easily manage and back up content on your smartphone and tablet
- A compact, plug-and-stay, high-speed USB 3.2 flash drive that’s ideal for adding more storage to laptops, game consoles, in-car audio and more
- Simple, fast way to add up to 512GB of storage to your device [1GB=1,000,000,000 bytes - Actual user storage less]
- Read speeds up to 130MB/s(1) [(1) Write to drive up to 15X faster than standard USB 2.0 drives (4MB/s); USB 3.2 Gen 1 or USB 3.0 port required. Based on internal testing; performance may be lower depending on host device; 1MB=1,000,000 bytes]
- Write up to 15X faster than standard USB 2.0 drives(1)
- Move a full-length movie to the drive in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.2 Gen 1 or USB 3.0 host device; Results may vary based on host device, file attributes and other factors]
- Redefine everyday file transfers with speeds up to 300MB/s
- Exceptionally compact USB flash drive for an unnoticeable, seamless fit, designed with a key ring to prevent loss
- Reliable and secure storage for your photos, videos, music, and files. Water/Dust Resistant: Yes; 1m depth 3% NaCl salt water, 72 hrs
- Safeguard your data backed by a 5-year limited warranty (Water proof, shock proof, magnet proof, temperature proof, x-ray proof)
- USB 3.1 flash drive with backwards compatibility (USB 3.0, USB 2.0)
- 256GB ultra fast USB 3.1 flash drive with high-speed transmission; read speeds up to 130MB/s
- Store videos, photos, and songs; 256 GB capacity = 64,000 12MP photos or 978 minutes 1080P video recording
- Note: Actual storage capacity shown by a device's OS may be less than the capacity indicated on the product label due to different measurement standards. The available storage capacity is higher than 230GB.
- 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; Backwards compatible with USB 2.0 host devices at lower speed. Read speed up to 130MB/s and write speed up to 30MB/s are based on internal tests conducted under controlled conditions , Actual read/write speeds also vary depending on devices used, transfer files size, types and other factors
- Stylish appearance,retractable, telescopic design with key hole
- What You Get - 2 pack 64GB genuine USB 2.0 flash drives, 12-month warranty and lifetime friendly customer service
- Great for All Ages and Purposes – the thumb drives are suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies and other files
- Easy to Use - Plug and play USB memory stick, no need to install any software. Support Windows 7 / 8 / 10 / Vista / XP / Unix / 2000 / ME / NT Linux and Mac OS, compatible with USB 2.0 and 1.1 ports
- Convenient Design - 360°metal swivel cap with matt surface and ring designed zip drive can protect USB connector, avoid to leave your fingerprint and easily attach to your key chain to avoid from losing and for easy carrying
- Brand Yourself - Brand the flash drive with your company's name and provide company's overview, policies, etc. to the newly joined employees or your customers
- Reliable storage for photos, videos, music and other files
- Available in capacities from 8GB to 256GB (1GB = 1,000,000,000 bytes - Actual user storage less)
- Transfer with confidence when moving images and other content
- Retractable design keeps the connector safe
- SanDisk SecureAcces software with 128-bit AES encryption and password protection(1)
Last update on 2024-06-15 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
