Right Sliding Door Will Not Open From Exterior – 2014-2015 Ram Pro Master

NUMBER: 23-040-15
DATE: October 31, 2015



Right Sliding Door Will Not Open From Exterior



This bulletin involves replacing the right sliding door exterior handle and rerouting door cable.



2014 – 2015 (VF) Ram Pro Master


NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA

NOTE: This bulletin applies to vehicles built on or before April 20, 2015 (MDH 0420XX).



The customer may describe that the right sliding door may not open using the exterior handle.



If the customer describes the condition, perform the Repair Procedure.



Qty. Part No. Description
1 06106950AA Clip
1 5RK14JXWAB Right Sliding Door Will Not Open From Exterior - 2014-2015 Ram Pro Master » small light Exterior Door Handle assembly



  1. Open right sliding door.
  2. Remove the trim panel. Refer to 23 – Body/Doors – Sliding/PANEL, Door Trim/Removal.
  3. Remove rubber bump stop (Fig. 1).

Fig. 1 Bump stopFig. 1 Bump stop


  1. Remove the interior door handle. (Refer to 23 – Body/Doors – Sliding/HANDLE, Interior/Removal) (Fig. 2).

Fig. 2 Interior handleFig. 2 Interior handle


  1. Remove four mounting nuts (1) to outer handle (Fig. 3).

Fig. 3 Door handle nutsFig. 3 Door handle nuts

1 – Nuts

  1. Remove handle from vehicle and disconnect cable at exterior handle (Fig. 4).

Fig. 4 Cable connectionsFig. 4 Cable connections


  1. Remove the cable at the hold open latch from the lower area of the side door (Fig. 5).

Fig. 5 Hold open latch cableFig. 5 Hold open latch cable


  1. Disconnect interior door handle cable from the handle assembly (Fig. 6).

Fig. 6 Inside door handle cablesFig. 6 Inside door handle cables


  1. If tape is on the end of the cable remove tape from cable (Fig. 7).

Fig. 7 Remove tape from foamFig. 7 Remove tape from foam


  1. Remove foam from cable (Fig. 8).

Fig. 8 Remove foam from cableFig. 8 Remove foam from cable


  1. Install additional clip to inside door (Fig. 9).

Fig. 9 Install additional clipFig. 9 Install additional clip


  1. Measure the distance from clip to clip and then subtract 102 mm (4.0 in) from the total measurement (Fig. 10).

Fig. 10 Measure distance from clip to clipFig. 10 Measure distance from clip to clip


  1. Measure and mark the long foam that was removed to measurement (Fig. 11).

Fig. 11 Measure foam to cutFig. 11 Measure foam to cut


  1. Cut the foam at mark.(Fig. 12)

Fig. 12 Cut foamFig. 12 Cut foam


  1. Measure (Fig. 13) the remaining smaller length of foam and cut 185 mm (7.25 in) from the foam (Fig. 14). Then discard the excess cut piece of foam.

Fig. 13 Measure smaller foamFig. 13 Measure smaller foam


Fig. 14 Cut smaller foamFig. 14 Cut smaller foam


  1. Slide the 185 mm (7.25 in) piece of foam over the cable to the latch side (Fig. 15).

Fig. 15 Install small foamFig. 15 Install small foam


  1. Slide the larger piece of foam over the cable and connect cable to the clip toward the rear of the door (Fig. 16).

Fig. 16 Cable in clipFig. 16 Cable in clip


  1. Connect cable to the clip toward the front of the door and leave 51 mm (2.0 in) on each side from clips (Fig. 17).

NOTE: On earlier built vehicle the foam may be split; in this case tape the end of the foam to secure foam in place.

Fig. 17 Cable properly routed and securedFig. 17 Cable properly routed and secured


  1. Connect the blue cable to the handle assembly (Fig. 18).

Fig. 18 Door handle cables attachedFig. 18 Door handle cables attached


  1. Route (Fig. 19) and connect the cable at the lower part from the side door (Fig. 5).

Fig. 19 Routing open latch cable through doorFig. 19 Routing open latch cable through door


  1. Install the handle to the vehicle and engage cable at interior handle (Fig. 6).
  2. Install the four mounting nuts (1) to outer handle (Fig. 3). Tighten to 9 N·m (80 in.lbs).
  3. Install the interior door handle. (Refer to 23 – Body/Doors – Sliding/HANDLE, Interior/Installation) (Fig. 2).
  1. Install rubber bump stop ( 1). Tighten to 25 N·m (221 in.lbs).
  2. Install the trim panel. (Refer to 23 – Body/Doors – Sliding/PANEL, Door Trim/Installation).



Reimbursable within the provisions of the warranty.



Labor Operation No: Description Skill Category Amount
23-42-15-93 Handle, door outside – Replace Sliding Door- Right (1 – Semi-Skilled) 6 – Electrical and Body Systems 0.4 Hrs.



ZZ Service Action






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