NUMBER: 23-041-15
GROUP: Body
DATE: November 05, 2015
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 15-107. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Window Switch Bezels Etched – Clear/White Spots
OVERVIEW:
This bulletin involves replacing the front door power window switch.
MODELS:
| 2015 | (VM) | Ram ProMaster City |
NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA
NOTE: This bulletin applies to vehicles built on or after March 12, 2015 (MDH 0312XX) and on or before July 08, 2015 (MDH 0708XX).
SYMPTOM/CONDITION:
The customer may describe clear and/or white spots on the front window switch bezels.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition listed above, perform the Repair Procedure.
PARTS REQUIRED:
| Qty. | Part No. | Description |
|---|---|---|
| 1 (AR) | 5XY81LXHAA | Switch, Power Window, Left Front. Without 2nd Row Power Windows (Sales Code JPG) |
| 1 (AR) | 5XY78LXHAA | Switch, Power Window, Left Front. Equipped with 2nd Row Power Windows (Sales Code JPG) |
| 1 (AR) | 5XY76LXHAA | Switch, Power Window, Right Front |
REPAIR PROCEDURE:
- Inspect the front door window switch bezels for clear and/or white spots (Fig. 1).
Fig. 1 Inspect For Spots
1 – Clear And/Or White Spots
- Are clear and/or white spots visible on one or both of the front window switch bezels?
- YES>>> Replace the affected power window switch(es). Continue with the Repair Procedure Step #3.
- NO>>> This bulletin has been completed. Use LOP (08-80-54-91) to close the active RRT.
- Replace the affected power window switch(es) (Fig. 2). Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 08 Electrical> 8N – Power Systems> Power Windows> Switch, Power Window> Removal and Installation.
Fig. 2 Front Door Power Window Switches
1 – Switch, Power Window, Right Front
2 – Switch, Power Window, Left Front
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
| Labor Operation No: | Description | Skill Category | Amount |
|---|---|---|---|
| 08-80-54-91 | Inspect Front Window Switch Bezels and/or Replace One Side (2 – Skilled) | 6 – Electrical and Body Systems | 0.2 Hrs. |
| 08-80-54-92 | Inspect Front Window Switch Bezels and/or Replace Both Sides (2 – Skilled) | 6 – Electrical and Body Systems | 0.3 Hrs. |
FAILURE CODE:
| ZZ | Service Action |
23-041-15
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