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NUMBER: 08-111-15
GROUP: Electrical
DATE: November 13, 2015
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-077-13 REV. A, NOVEMBER 19, 2013 WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES ADDITIONAL MODEL YEARS, NEW SYMPTOM, RADIO SOFTWARE LEVEL AND NEW LABOR OPERATION.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 13-073. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN’s HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
RA1 Radio Enhancements
OVERVIEW:
This bulletin involves updating the software on the RA1 Radio.
MODELS:
| **2013 – 2016 | (DS) | Ram 1500 Pickup |
| 2013 – 2016 | (DJ) | Ram 2500 Pickup |
| 2013 – 2016 | (DD) | Ram 3500 Cab Chassis |
| 2013 – 2016 | (D2) | Ram 3500 Pickup |
| 2013 – 2016 | (DP) | Ram 4500/5500 Cab Chassis |
| 2013 – 2016 | (DX) | Ram Truck (Mexico) |
| 2016** | (DF) | Ram 3500 10K Cab Chassis |
NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA.
NOTE: This bulletin applies to vehicles built on or before October 28, 2015 (MDH 1028XX) equipped with UConnect 3.0 AM/FM (sales code RA1).
SYMPTOM/CONDITION:
A customer may experience, one or more of the following conditions:
- **Radio may reset, turn itself off and then back on again.** All Symptom Listed Below Are For 2013 Vehicles Only:
- Radio may be muted. Any of DTCs B1400-92-Front Left Audio Speaker Output Performance Incorrect Operation and/or B1404-92- Front Right Audio Speaker Output – Performance Incorrect Operation and/or B1408-92-Rear Left Audio Speaker Output – Performance Incorrect Operation and/or B140C-92-Rear Right Audio Speaker Output – Performance Incorrect Operation, maybe active or stored.
- Radio display screen may turn off.
- Radio will stay on after the vehicle is turned off with remote. (Applies to vehicle with Mopar remote start add on package only).
- Radio will stay on for 20 minutes after ignition is turned off and the only way to turn off the radio is by pressing the power button on the radio. Software was updated to have the radio shut off based on the cluster accessory delay setting.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available. If Audio DTCs are present, other then the ones listed above, record them on the repair order and repair as necessary before proceeding further with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition listed above or if the technician finds the DTC, perform the Repair Procedure.
REPAIR PROCEDURE:
- Has the USB flash drive been created?
- Yes >>> Proceed to Step #3.
- No >>> Proceed to Step #2.
- Go to DealerCONNECT>Service>UCONNECT Information & Utilities> Uconnect Dealer software downloads to down load the files.
NOTE: If the dealer cannot download the software, make sure you have proper security access. If not have the Service Manager or Shop Foreman download the software update.
NOTE:
- Acquire a blank USB flash drive with at least 4 GB of space.
- Download the software update file to your local pc’s desktop.
- Be sure to extract the file before copying it to the blank USB flash drive.
- Once the file is saved to the USB flash drive, it is recommended to physically label the USB flash drive with the bulletin number and radio sales code.
- Turn the engine on and check if the vehicle is still in ship mode. This will be displayed in the cluster.
- The vehicle must be in Customer Mode to update the radio. Is the vehicle in Ship Mode?
- Yes >>> Proceed to Step #5.
- No >>> Proceed to Step #6.
- Use the wiTECH to take the vehicle out of Ship Mode.
- With the engine running and radio powered on, insert the correct USB flash drive with new software into USB hub.
- The next screen display will have the old and new software levels. The radio will be updated to **05.05.12.02.**
NOTE: If the radio software is at **05.05.12.02** or higher, the bulletin has be completed. Use LOP **18-60-02-HT** to close this active RRT.
- Turn the right radio rotary knob clockwise to select “Update” then press the Browse/Enter button in the center of the right rotary knob.
NOTE: If the software update process is interrupted, aborted or failed, the process should be restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.
- The update may take 5 minutes, no other actions will be needed.
- After the update is done, the radio will perform a reset and then the screen will displaya normal operating screen.
- Remove the USB flash drive, the bulletin has been completed.
NOTE: If the vehicle needs to be put back into Ship Mode, use wiTECH and remove the vehicle from customer mode.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
| Labor Operation No: | Description | Skill Category | Amount |
|---|---|---|---|
| **18-60-02-HT** | Radio, Check Software Level and/or Perform Software Update (0 – Introduction) | 6 – Electrical and Body Systems | 0.2 Hrs. |
| **18-60-02-HU** | Radio, Software – create USB Jump Drive (First Time Only) (0 – Introduction) | 6 – Electrical and Body Systems | 0.2 Hrs |
NOTE: The “First Time Only” LOP is used one time per dealer when downloading the software onto a USB flash drive.
FAILURE CODE:
The dealer must choose which failure code to use. If the customer came in with an issue and the dealer found updated software to correct that issue, use failure code CC, for all other use failure code RF.
- If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, failure code CC is to be used.
- If an available flash is completed while addressing a different customer concern, failure code RF is to be used.
| CC | Customer Concern |
| RF | Routine Flash |
08-111-15
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08-077-13 REV.A
https://www.nhtsa.gov/recalls?nhtsaId=10062735
https://static.nhtsa.gov/odi/tsbs/2013/SB-10062735-0335.pdf
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08-077-13
https://www.nhtsa.gov/recalls?nhtsaId=10062736
https://static.nhtsa.gov/odi/tsbs/2013/SB-10062736-0335.pdf
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Uconnect Updates - Chrysler Dodge Ram Jeep Fiat
http://chrysler.oemdtc.com/344/uconnect-updates-chrysler-dodge-ram-jeep-fiat
- Transfer speeds up to 10x faster than standard USB 2.0 drives (4MB/s); up to 130MB/s read speed; USB 3.0 port required. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes
- Backward compatible with USB 2.0
- Secure file encryption and password protection(2)
- USB 3.1 flash drive with high-speed transmission; store videos, photos, music, and more
- 128 GB storage capacity; can store 32,000 12MP photos or 488 minutes 1080P video recording, for example
- Convenient USB connection
- Read speed up to 130MB/s and write speed up to 30MB/s; 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; backwards compatible with USB 2.0 host devices at lower speed
- High-quality NAND FLASH flash memory chips can effectively protect personal data security
- High-speed USB 3.0 performance of up to 150MB/s(1) [(1) Write to drive up to 15x faster than standard USB 2.0 drives (4MB/s); varies by drive capacity. Up to 150MB/s read speed. USB 3.0 port required. Based on internal testing; performance may be lower depending on host device, usage conditions, and other factors; 1MB=1,000,000 bytes]
- Transfer a full-length movie in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.0 host device. Results may vary based on host device, file attributes and other factors]
- Transfer to drive up to 15 times faster than standard USB 2.0 drives(1)
- Sleek, durable metal casing
- Easy-to-use password protection for your private files(3) [(3)Password protection uses 128-bit AES encryption and is supported by Windows 7, Windows 8, Windows 10, and Mac OS X v10.9 plus; Software download required for Mac, visit the SanDisk SecureAccess support page]
- [Great Value Package Offer]: 5 Pack USB 2.0 Flash Drive 8GB Available in 5 different colors - Black Blue Green Red Silver. The different colors can help you to store different content.
- [Plug and Play]: No need to install any software, Just plug in and use it. The metal clip rotates 360° round the ABS plastic body which. The capless design can avoid lossing of cap, and providing efficient protection to the USB port.
- [Compatibilty and Interface]: Supports Windows 7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS. Compatible with USB 2.0 and below. High speed USB 2.0, LED Indicator - Transfer status at a glance.
- [Suitable for All Uses and Data]: Suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies, software, and other files.
- [Warranty Policy]: 12-month warranty, our products are of good quality and we promise that any problem about the product within one year since you buy, it will be guaranteed for free.
- Easily transfer files between smartphones, tablets and computers
- Free up space on your Android smartphone (Mobile device requires USB Type-C port and On-The-Go (OTG) support)
- Retractable design with a reversible USB Type-C connector and a traditional USB connector
- High-speed USB 3.1 performance of up to 150MB/s Read Speeds (USB Type-C port with USB 3.1, Gen. 1/USB 3.0 support required. Based on internal testing; performance may be lower depending upon host device.)
- SanDisk Memory Zone app for Android (available on Google Play; Download and installation required) lets you easily manage and back up content on your smartphone and tablet
- A compact, plug-and-stay, high-speed USB 3.2 flash drive that’s ideal for adding more storage to laptops, game consoles, in-car audio and more
- Simple, fast way to add up to 512GB of storage to your device [1GB=1,000,000,000 bytes - Actual user storage less]
- Read speeds up to 130MB/s(1) [(1) Write to drive up to 15X faster than standard USB 2.0 drives (4MB/s); USB 3.2 Gen 1 or USB 3.0 port required. Based on internal testing; performance may be lower depending on host device; 1MB=1,000,000 bytes]
- Write up to 15X faster than standard USB 2.0 drives(1)
- Move a full-length movie to the drive in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.2 Gen 1 or USB 3.0 host device; Results may vary based on host device, file attributes and other factors]
- Redefine everyday file transfers with speeds up to 300MB/s
- Exceptionally compact USB flash drive for an unnoticeable, seamless fit, designed with a key ring to prevent loss
- Reliable and secure storage for your photos, videos, music, and files. Water/Dust Resistant: Yes; 1m depth 3% NaCl salt water, 72 hrs
- Safeguard your data backed by a 5-year limited warranty (Water proof, shock proof, magnet proof, temperature proof, x-ray proof)
- USB 3.1 flash drive with backwards compatibility (USB 3.0, USB 2.0)
- 256GB ultra fast USB 3.1 flash drive with high-speed transmission; read speeds up to 130MB/s
- Store videos, photos, and songs; 256 GB capacity = 64,000 12MP photos or 978 minutes 1080P video recording
- Note: Actual storage capacity shown by a device's OS may be less than the capacity indicated on the product label due to different measurement standards. The available storage capacity is higher than 230GB.
- 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; Backwards compatible with USB 2.0 host devices at lower speed. Read speed up to 130MB/s and write speed up to 30MB/s are based on internal tests conducted under controlled conditions , Actual read/write speeds also vary depending on devices used, transfer files size, types and other factors
- Stylish appearance,retractable, telescopic design with key hole
- What You Get - 2 pack 64GB genuine USB 2.0 flash drives, 12-month warranty and lifetime friendly customer service
- Great for All Ages and Purposes – the thumb drives are suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies and other files
- Easy to Use - Plug and play USB memory stick, no need to install any software. Support Windows 7 / 8 / 10 / Vista / XP / Unix / 2000 / ME / NT Linux and Mac OS, compatible with USB 2.0 and 1.1 ports
- Convenient Design - 360°metal swivel cap with matt surface and ring designed zip drive can protect USB connector, avoid to leave your fingerprint and easily attach to your key chain to avoid from losing and for easy carrying
- Brand Yourself - Brand the flash drive with your company's name and provide company's overview, policies, etc. to the newly joined employees or your customers
- Reliable storage for photos, videos, music and other files
- Available in capacities from 8GB to 256GB (1GB = 1,000,000,000 bytes - Actual user storage less)
- Transfer with confidence when moving images and other content
- Retractable design keeps the connector safe
- SanDisk SecureAcces software with 128-bit AES encryption and password protection(1)
Last update on 2024-06-15 / Affiliate links / Images from Amazon Product Advertising API
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