RA2 RG2 RJ2 Radio Enhancements – 2014 Dodge Durango & Jeep Grand Cherokee

“This site contains affiliate links for which OEMDTC may be compensated”

NUMBER: 08-123-15
GROUP: Electrical
DATE: December 19, 2015

 

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-013-14 REV. B, DATED OCTOBER 18, 2014, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES NEW UPDATED SOFTWARE, ADDITIONAL SYMPTOMS/CONDITIONS, AND NEW LOPS.

 

SUBJECT:

RA2 RG2 RJ2 Radio Enhancements

 

OVERVIEW:

This bulletin involves updating the radio’s software.

 

MODELS:

2014 (WD) Dodge Durango
2014 (WK) Jeep Grand Cherokee

 

NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA.

NOTE: This bulletin applies to vehicles equipped with UConnect 5.0 AM/FM/BT (sales code RA2, RG2 or RJ2).

 

SYMPTOM/CONDITION:

The customer may notice one or more of the following:

  • **Potential for inoperative or blank radio display.
  • Radio displays message “Please insert update USB
  • AM/FM presets lost over an ignition cycle.
  • Ipod Synchronization will be incomplete causing the voice recognition to be inoperative.
  • Display shows multiple USB media song titles in the browse menu.
  • System incorrectly comes up in Aux mode.**
  • Unable to change CD tracks with steering wheel controls.
  • May be able to change AM/FM frequencies while changing SXM frequencies.
  • Display screen dim.
  • Paired phone list is deleted after ignition cycle.
  • Not able to pair phone.
  • Unable to delete paired device from list.
  • Removed the ability to pair phones while the vehicle is in motion.
  • Voice command not able to play new text messages.
  • SXM presets are lost at times.
  • SXM disappeared and failed to re-register.
  • Intermittently the wrong selected media is played.
  • Noises (pops and cracks) for AM/FM.
  • Audio controls are locked out after using Voice Recognition (VR).
  • IPOD will not resume playing after phone call.
  • IPOD ‘Repeat’ function is not turned on.
  • IPOD songs not accessible through VR without ‘genre’.
  • IPOD shuffle does not continue after ignition cycle.
  • Not able to restore to default setting.
  • Potential for battery draw on E-Call function.
  • Steering wheel control seek up/down function not working.
  • Steering wheel control press and hold skipping channels.
  • Intermittently the wrong pop-ups or displays is shown.
  • Intermittently the phone or media will freeze.
  • Presets or clock setting are lost after software updates.
  • Climate ON/OFF pop-up will not longer appear.
  • Can’t change media source to Disc.
  • Wrong EQ setting being used.
  • Mute function not working correctly.
  • No audio on phone calls.

Improvements

  • VR command, prompts and recognition.
  • Bluetooth Streaming Audio, connection and playing.
  • Audio during hands free calling.
  • Phonebook downloading and display.
  • Retaining/storing all presets and improvements to presets from skipping channels.
  • Text message downloading and playing.

 

DIAGNOSIS:

Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available, verify if any DTCs are set. If Audio DTCs are present, record them on the repair order and repair as necessary before proceeding further with this bulletin.

If the customers describe the symptom/condition, perform the Repair Procedure.

 

REPAIR PROCEDURE:

NOTE: Software updates are now available for download to USB on the Uconnect web site.

  1. Is the radio display inoperative or blank?
    • Yes >>> The Radio is not functional. The radio is locked up and will not recover. This bulletin does not apply. Replace the Radio in accordance with Service Information and under normal warranty process and procedures.
    • No >>> Proceed to Step #2
  2. Has the USB flash drive been created?
    • Yes >>> Proceed to Step #4.
    • No >>> Proceed to Step #3.
  3. Go to DealerCONNECT>Service>UCONNECT Information & Utilities> Uconnect Dealer software downloads to download the files. Follow the instructions on the web site to create the USB flash drive.

NOTE: A blank USB flash drive must be used to download the software. The memory stick should be 4 GB or larger.

NOTE: The Site is optimized for Microsoft Internet Explored 8 or 10. Use these software version if you encounter a problem downloading the Software.

  1. Turn the engine on and check if the vehicle is still in ship mode. This will be displayed in the Electronic Vehicle Information Center (EVIC).
  2. The vehicle must be in Customer Mode to update the radio. Is the vehicle in Ship Mode?
    • Yes >>> Proceed to Step #6.
    • No >>> Proceed to Step #7.
  3. Use the scan tool (wiTech) to put the vehicle into customer mode.
  4. With the engine running and radio powered on, insert the correct USB flash drive with new software into USB hub.

CAUTION: This software update is only compatible with the 2014 model year vehicles listed above. Attempting to flash a 2013 or 2015 model year vehicle with this software will result in a loss of some radio/navigation functions. Should this occur reinstalling the correct software for the radio will correct the condition.

  1. The next screen display will have the old and new software levels.
  2. Is the current software level at or higher then 15.24.00?
    • Yes >>> The bulletin does not apply, normal diagnostic procedures should be performed.
    • No >>> Proceed to Step #10.
  3. Press the soft key “Yes” to start the update.
  4. The update may take 12 minutes, no other actions will be needed.

NOTE: If the software update process is interrupted/aborted, the process should be restarted.

NOTE: Do not cycle the ignition or touch the radio during the update process.

  1. After the update is done, the screen will display the software levels again.

NOTE: Please note during this process the screen will go blank 2 times. Once in the beginning and once at the end of the re-flash process.

  1. Press “No” and turn off the vehicle. Open and then close the drivers door and let theBus go to sleep. This will complete the radio update.
  2. Remove the USB flash drive, the bulletin has been completed.

NOTE: Use the wiTech to put the vehicle back into Ship Mode if needed.

 

POLICY:

Reimbursable within the provisions of the warranty.

 

TIME ALLOWANCE:

Labor Operation No: Description Skill Category Amount
18-60-02-JA Radio, Check Software Level and Perform Software Update (0 – Introduction) 6 – Electrical And Body Systems 0.3 Hrs.
18-60-02-JB Radio Software – Create USB flash drive Update (First Time Only) (0 Introduction) 6 – Electrical And Body Systems 0.2 Hrs

 

NOTE: The expected completion time for the software download portion of this procedure is approximately 12 minutes. Actual flash download times may be affected by vehicle connection and network capabilities.

NOTE: The “First Time Only” LOP is used one time per dealer when down loading the software onto a USB flash drive.

 

FAILURE CODE:

The dealer must choose which failure code to use. If the customer came in with an issue and if the dealer finds a software update to correct that issue, use failure code CC, for all other use failure code RF.

  • If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, failure code CC is to be used.
  • If an available flash is completed while addressing a different customer concern, failure code RF is to be used.
CC Customer Concern
RF Routine Flash

 


08-123-15

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [41.36 KB]

 


 

Uconnect Updates - Chrysler Dodge Ram Jeep Fiat

http://chrysler.oemdtc.com/344/uconnect-updates-chrysler-dodge-ram-jeep-fiat

 

Uconnect Updates

 

SaleBestseller No. 1
SanDisk 128GB Ultra USB 3.0 Flash Drive - SDCZ48-128G-GAM46, Black
  • Transfer speeds up to 10x faster than standard USB 2.0 drives (4MB/s); up to 130MB/s read speed; USB 3.0 port required. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes
  • Backward compatible with USB 2.0
  • Secure file encryption and password protection(2)
Bestseller No. 2
Amazon Basics 128 gb Ultra Fast USB 3.1 Flash Drive, Black
  • USB 3.1 flash drive with high-speed transmission; store videos, photos, music, and more
  • 128 GB storage capacity; can store 32,000 12MP photos or 488 minutes 1080P video recording, for example
  • Convenient USB connection
  • Read speed up to 130MB/s and write speed up to 30MB/s; 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; backwards compatible with USB 2.0 host devices at lower speed
  • High-quality NAND FLASH flash memory chips can effectively protect personal data security
Bestseller No. 3
SanDisk 128GB Ultra Flair USB 3.0 Flash Drive - SDCZ73-128G-G46, black
  • High-speed USB 3.0 performance of up to 150MB/s(1) [(1) Write to drive up to 15x faster than standard USB 2.0 drives (4MB/s); varies by drive capacity. Up to 150MB/s read speed. USB 3.0 port required. Based on internal testing; performance may be lower depending on host device, usage conditions, and other factors; 1MB=1,000,000 bytes]
  • Transfer a full-length movie in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.0 host device. Results may vary based on host device, file attributes and other factors]
  • Transfer to drive up to 15 times faster than standard USB 2.0 drives(1)
  • Sleek, durable metal casing
  • Easy-to-use password protection for your private files(3) [(3)Password protection uses 128-bit AES encryption and is supported by Windows 7, Windows 8, Windows 10, and Mac OS X v10.9 plus; Software download required for Mac, visit the SanDisk SecureAccess support page]
SaleBestseller No. 4
HP 128GB x900w USB 3.0 Flash Drive,Black
  • USB 3.0 technology allows for fast transfer of large files up to 10x faster than USB 2.0
  • Lightweight and durable, with a convenient sliding capless design
  • Easily store large documents, high-resolution photos, music, HD videos and more
  • Compatible with PC and Mac laptop and desktop computers with USB 3.0 ports
  • Backwards compatible with USB 2.0 devices at USB 2.0 speeds
SaleBestseller No. 5
SamData 32GB USB Flash Drives 2 Pack 32GB Thumb Drives Memory Stick Jump Drive with LED Light for Storage and Backup (2 Colors: Black Blue)
  • [Great Value Package Offer]: 2 Pack USB 2.0 Flash Drive 32GB Available in 2 different colors - Black and Blue. The different colors can help you to store different content.
  • [Plug and Play]: No need to install any software, Just plug in and use it. The metal clip rotates 360° round the ABS plastic body which. The capless design can avoid lossing of cap, and providing efficient protection to the USB port.
  • [Compatibilty and Interface]: Supports Windows 7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS. Compatible with USB 2.0 and below. High speed USB 2.0, LED Indicator - Transfer status at a glance.
  • [Suitable for All Uses and Data]: Suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies, software, and other files.
  • [Warranty Policy]: 12-month warranty, our products are of good quality and we promise that any problem about the product within one year since you buy, it will be guaranteed for free.
SaleBestseller No. 6
PNY 128GB Turbo Attaché 3 USB 3.0 Flash Drive, 2-Pack, Silver
  • The durable, light-weight design of the Turbo Attaché 3 USB 3.0 Flash Drive is the essential mobile storage solution
  • Perfect for transferring large files such as movies, videos, photos, music & documents
  • Transfer speeds up to 10 times faster than standard USB 2.0 flash drives
  • Convenient sliding collar, and cap-less design protects your content when not in use
  • Compatible with most PC and Mac laptop and desktop computers with USB 3.0 ports
Bestseller No. 7
Flash Drive 1TB, High-Speed Portable Thumb Drive 1TB, USB Memory Stick 1000GB with Keychain Design, USB Storage Flash Drive 1TB for Computer/Laptop
  • POWERFUL STORAGE FUNCTIONS: USB Flash Drive 1TB can transfer up to 204800 photos[10 megapixels]; 102400 MP3 audio files; 2560 minutes HD videos[1080P resolution] or 5120 minutes HD videos [720P resolution]. Memory Stick 1TB is commonly used for storage, data backup and computer file transfer, it will meet your needs of daily use on work, school, home, and traveling for photos, music, videos, files storage and transfer.
  • EXCELLENT COMPATIBILITY: High Speed Flash Memory Stick is plug and play without any software installation; Simply insert the USB Stick 1000GB into the device to transfer and store data between the devices. The Fold USB Memory Stick Supports Windows 7/8/10 / Vista / XP / Unix / 2000 / ME / NT Linux and Mac OS, and is compatible with USB 1.1, USB 2.0 and USB 3.0 ports.
  • HIGH QUALITY: USB Data Storage Drive 1000GB features durable and rugged ABS and Metal housing body with rotated design. The 360° rotated design is made from stainless steel, and the interior part is made of ABS plastic.
  • PORTABLE and CONVENIENT: The size of the Flash Drive 1TB is 58mm×19.5mm×10.8mm, and it makes it easy to slip into your pocket. The end of the Thumb Drive has a loop that can easily be attached to your key chain or lanyard, using to help keep from losing, and for easy carrying.
  • TRUSTED QUALITY: Designed for modern efficiency and reliability, our USB Drive is backed by responsive customer service, if you have any issues, we can provide you with 90 days free replacement within 3 months.
Bestseller No. 8
Ahinsoa USB Flash Drives 1TB, Portable Thumb Drive- High Speed USB Drive Memory Stick Ultra Large Data USB Stick 1000GB Storage, Waterproof Jump Drive Pen Flashdrive with Keychain
  • 【LARGE-CAPACITY STORAGE】- USB Flash drive 1TB super space, can store a large number of photos, music, videos, documents, games, presentations, graphics files, etc. Thumb drive achieve high-performance storage, backup and transmission, to help you more convenient and safe management of data, so that the good always accompany.
  • 【SAFE AND RELIABLE】- USB drive full metal body, electroplating process, USB stick internal chip using UDP black colloid technology package, multiple protection durable. With excellent waterproof, anti-magnetic, anti-pressure, drop resistance, high temperature resistance and anti-x-ray performance, effective protection of your personal data, so you have more confidence in storing your data.
  • 【LIGHTWEIGHT AND PORTABLE】- The metal hanging ring design of the jump drive can easily fit into a locking key, pocket, briefcase, desk drawer or travel bag, not easy to lose; you can take your digital world anywhere. USB flash drives is easily applicable to a variety of scenarios, whether it is business office, study, entertainment, are your intimate companion.
  • 【WIDE COMPATIBILITY】- USB storage is compatible with Win XP/Vista/7/8/10, Linux, Mac OS X, etc. The USB memory stick supports any digital data and is suitable for computers, laptops, car audio and video, smart TV, digital players and other mainstream devices, easily enjoy the freedom and fun of mobile storage.
  • 【QUALITY ASSURANCE】- 1TB flash drive from the selection of materials to the factory, after the crystal test, anti-aging test, speed test and more than ten performance testing; Providing 90 days of warranty service period, we promise a full refund or free replacement. Let you rest assured that Ahinsoa is a brand worth relying on!
Bestseller No. 9
SAMSUNG FIT Plus 3.1 USB Flash Drive, 128GB, 400MB/s, Plug In and Stay, Storage Expansion for Laptop, Tablet, Smart TV, Car Audio System, Gaming Console, MUF-128AB/AM,Gunmetal Gray
  • PLUG IN AND STAY: Expand your storage with the FIT Plus, a compact flash drive, seamless and unobtrusive; Instant storage for your laptops, tablets, TV’s, car audio systems, gaming consoles, and more
  • STORE MORE, LEAVE IT IN: Extra storage in a seamlessly fitting design; Leave it in your devices with reduced risks of accidental bumps or removal; Enough capacity for your favorite tunes, irreplaceable photos/videos, work documents, and personal files
  • SAVE TIME, ADD SPACE: Quick and convenient read speeds up to 400 MB/s* with the latest USB 3.1 standard to ensure transferring data never slows you down; Send a 3GB 4K UHD video file from your FIT Plus to your PC in just 10 seconds**
  • TOUGH & TRUSTED: Files stay secure, anywhere you go; Samsung's leadership in flash memory makes the FIT Plus a trustworthy drive to store your valuable data; It works through it all with a waterproof, shock-proof³, temperature-proof⁴, magnet-proof, and X-ray-proof⁵ body
  • WORLD'S #1 FLASH MEMORY BRAND: Experience the performance and reliability from the world's #1 brand for flash memory since 2003;****** All firmware & components, including Samsung's world-renowned DRAM & NAND, are produced in-house
SaleBestseller No. 10
PNY 32GB Attaché 4 USB 2.0 Flash Drive 2-Pack, black
  • Pack of (2) 32GB USB 2. 0 Flash drives
  • The durable, light-weight design of the PNY attaché USB 2. 0 Flash Drive is the ultimate mobile storage solution
  • The sliding collar, cap less design protects your important content when not in use
  • Compatible with most PC and Mac laptop and desktop computers
  • Free technical support

Last update on 2024-04-15 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 

Leave a Comment

1
Share to...