DATE: December 19, 2015
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-013-14 REV. B, DATED OCTOBER 18, 2014, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES NEW UPDATED SOFTWARE, ADDITIONAL SYMPTOMS/CONDITIONS, AND NEW LOPS.
RA2 RG2 RJ2 Radio Enhancements
This bulletin involves updating the radio’s software.
|2014||(WK)||Jeep Grand Cherokee|
NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA.
NOTE: This bulletin applies to vehicles equipped with UConnect 5.0 AM/FM/BT (sales code RA2, RG2 or RJ2).
The customer may notice one or more of the following:
- **Potential for inoperative or blank radio display.
- Radio displays message “Please insert update USB”
- AM/FM presets lost over an ignition cycle.
- Ipod Synchronization will be incomplete causing the voice recognition to be inoperative.
- Display shows multiple USB media song titles in the browse menu.
- System incorrectly comes up in Aux mode.**
- Unable to change CD tracks with steering wheel controls.
- May be able to change AM/FM frequencies while changing SXM frequencies.
- Display screen dim.
- Paired phone list is deleted after ignition cycle.
- Not able to pair phone.
- Unable to delete paired device from list.
- Removed the ability to pair phones while the vehicle is in motion.
- Voice command not able to play new text messages.
- SXM presets are lost at times.
- SXM disappeared and failed to re-register.
- Intermittently the wrong selected media is played.
- Noises (pops and cracks) for AM/FM.
- Audio controls are locked out after using Voice Recognition (VR).
- IPOD will not resume playing after phone call.
- IPOD ‘Repeat’ function is not turned on.
- IPOD songs not accessible through VR without ‘genre’.
- IPOD shuffle does not continue after ignition cycle.
- Not able to restore to default setting.
- Potential for battery draw on E-Call function.
- Steering wheel control seek up/down function not working.
- Steering wheel control press and hold skipping channels.
- Intermittently the wrong pop-ups or displays is shown.
- Intermittently the phone or media will freeze.
- Presets or clock setting are lost after software updates.
- Climate ON/OFF pop-up will not longer appear.
- Can’t change media source to Disc.
- Wrong EQ setting being used.
- Mute function not working correctly.
- No audio on phone calls.
- VR command, prompts and recognition.
- Bluetooth Streaming Audio, connection and playing.
- Audio during hands free calling.
- Phonebook downloading and display.
- Retaining/storing all presets and improvements to presets from skipping channels.
- Text message downloading and playing.
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available, verify if any DTCs are set. If Audio DTCs are present, record them on the repair order and repair as necessary before proceeding further with this bulletin.
If the customers describe the symptom/condition, perform the Repair Procedure.
NOTE: Software updates are now available for download to USB on the Uconnect web site.
- Is the radio display inoperative or blank?
- Has the USB flash drive been created?
- Yes >>> Proceed to Step #4.
- No >>> Proceed to Step #3.
- Go to DealerCONNECT>Service>UCONNECT Information & Utilities> Uconnect Dealer software downloads to download the files. Follow the instructions on the web site to create the USB flash drive.
NOTE: A blank USB flash drive must be used to download the software. The memory stick should be 4 GB or larger.
NOTE: The Site is optimized for Microsoft Internet Explored 8 or 10. Use these software version if you encounter a problem downloading the Software.
- Turn the engine on and check if the vehicle is still in ship mode. This will be displayed in the Electronic Vehicle Information Center (EVIC).
- The vehicle must be in Customer Mode to update the radio. Is the vehicle in Ship Mode?
- Yes >>> Proceed to Step #6.
- No >>> Proceed to Step #7.
- Use the scan tool (wiTech) to put the vehicle into customer mode.
- With the engine running and radio powered on, insert the correct USB flash drive with new software into USB hub.
CAUTION: This software update is only compatible with the 2014 model year vehicles listed above. Attempting to flash a 2013 or 2015 model year vehicle with this software will result in a loss of some radio/navigation functions. Should this occur reinstalling the correct software for the radio will correct the condition.
- The next screen display will have the old and new software levels.
- Is the current software level at or higher then 15.24.00?
- Yes >>> The bulletin does not apply, normal diagnostic procedures should be performed.
- No >>> Proceed to Step #10.
- Press the soft key “Yes” to start the update.
- The update may take 12 minutes, no other actions will be needed.
NOTE: If the software update process is interrupted/aborted, the process should be restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.
- After the update is done, the screen will display the software levels again.
NOTE: Please note during this process the screen will go blank 2 times. Once in the beginning and once at the end of the re-flash process.
- Press “No” and turn off the vehicle. Open and then close the drivers door and let theBus go to sleep. This will complete the radio update.
- Remove the USB flash drive, the bulletin has been completed.
NOTE: Use the wiTech to put the vehicle back into Ship Mode if needed.
Reimbursable within the provisions of the warranty.
|Labor Operation No:||Description||Skill Category||Amount|
|18-60-02-JA||Radio, Check Software Level and Perform Software Update (0 – Introduction)||6 – Electrical And Body Systems||0.3 Hrs.|
|18-60-02-JB||Radio Software – Create USB flash drive Update (First Time Only) (0 Introduction)||6 – Electrical And Body Systems||0.2 Hrs|
NOTE: The expected completion time for the software download portion of this procedure is approximately 12 minutes. Actual flash download times may be affected by vehicle connection and network capabilities.
NOTE: The “First Time Only” LOP is used one time per dealer when down loading the software onto a USB flash drive.
The dealer must choose which failure code to use. If the customer came in with an issue and if the dealer finds a software update to correct that issue, use failure code CC, for all other use failure code RF.
- If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, failure code CC is to be used.
- If an available flash is completed while addressing a different customer concern, failure code RF is to be used.
Uconnect Updates - Chrysler Dodge Ram Jeep Fiat
- High-speed USB 3.0 performance of up to 150MB/s(1) [(1) Write to drive up to 15x faster than standard USB 2.0 drives (4MB/s); varies by drive capacity. Up to 150MB/s read speed. USB 3.0 port required. Based on internal testing; performance may be lower depending on host device, usage conditions, and other factors; 1MB=1,000,000 bytes]
- Transfer a full-length movie in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.0 host device. Results may vary based on host device, file attributes and other factors]
- Transfer to drive up to 15 times faster than standard USB 2.0 drives(1)
- Sleek, durable metal casing
- Easy-to-use password protection for your private files(3) [(3)Password protection uses 128-bit AES encryption and is supported by Windows 7, Windows 8, Windows 10, and Mac OS X v10.9 plus; Software download required for Mac, visit the SanDisk SecureAccess support page]
- 128GB ultra fast USB 3.1 flash drive with high-speed transmission; read speeds up to 130MB/s
- Store videos, photos, and songs; 128 GB capacity = 32,000 12MP photos or 488 minutes 1080P video recording
- Note: Actual storage capacity shown by a device's OS may be less than the capacity indicated on the product label due to different measurement standards. The available storage capacity is higher than 115GB.
- 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; Backwards compatible with USB 2.0 host devices at lower speed
- Stylish appearance,retractable, telescopic design with key hole
- [Great Value Package Offer]: 2 Pack USB 2.0 Flash Drive 32GB Available in 2 different colors - Black and Blue. The different colors can help you to store different content.
- [Plug and Play]: No need to install any software, Just plug in and use it. The metal clip rotates 360° round the ABS plastic body which. The capless design can avoid lossing of cap, and providing efficient protection to the USB port.
- [Compatibilty and Interface]: Supports Windows 7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS. Compatible with USB 2.0 and below. High speed USB 2.0, LED Indicator - Transfer status at a glance.
- [Suitable for All Uses and Data]: Suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies, software, and other files.
- [Warranty Policy]: 12-month warranty, our products are of good quality and we promise that any problem about the product within one year since you buy, it will be guaranteed for free.
- Transfer speeds up to 10x faster than standard USB 2.0 drives (4MB/s); up to 130MB/s read speed; USB 3.0 port required. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes
- Backward compatible with USB 2.0
- Secure file encryption and password protection(2)
- ★【Large Capacity and Fast Transmission】: 5 Pack 64GB USB Flash Drives Available in 5 mixed colors - Black Red Blue Green Purple. It's great for you to classify and store different files. The reading and writing speed of the USB 2.0 memory stick can reach more than 12MB/s and 5MB/s to ensure high-speed data transmission.
- ★【Retractable and Portable Design】: The pen drive features a retractable USB connector for you to extend it from the body easily at the push of a thumb. The capless design eliminates the hassle of losing usb drive caps. Compact size and lanyard hole is convenient for you to attach the zip drive to your keychain and carry everywhere.
- ★【Plug and Play】: No need to install any software, just simply plug the memory stick into the port of your USB-compatible devices such as computer, laptop to start data storage or transmission. Thumb shape and non-slip sliding switch is convenient for you to hold and plug.
- ★【Wide Compatibility】: Supports Windows 7/8/10 / Vista / XP / 2000 / ME / NT /Linux, Mac OS and TV, car, audio device with USB port. 5 pcs 64GB thumb drives meet your most needs of daily storage for photos, music, videos and files. An impressive gift for your beloved and friends. NOTE: The default format system of the 64GB usb stick is exFAT.
- ★【What You Get】: 5 Pack 64GB USB 2.0 Flash Thumb Drives (5 Mixed Colors: Black Red Blue Green Purple), 12-Month Warranty and Lifetime Technology Support. ENJOY THE RISK-FREE PURCHASE.
- PLUG IN AND STAY: Expand your storage with the FIT Plus, a compact flash drive, seamless and unobtrusive; Instant storage for your laptops, tablets, TV’s, car audio systems, gaming consoles, and more
- STORE MORE, LEAVE IT IN: Extra storage in a seamlessly fitting design; Leave it in your devices with reduced risks of accidental bumps or removal; Enough capacity for your favorite tunes, irreplaceable photos/videos, work documents, and personal files
- SAVE TIME, ADD SPACE: Quick and convenient read speeds up to 400 MB/s with the latest USB 3.1 standard to ensure transferring data never slows you down; Send a 3GB 4K UHD video file from your FIT Plus to your PC in just 10 seconds
- TOUGH and TRUSTED: Files stay secure, anywhere you go; Samsung's leadership in flash memory makes the FIT Plus a trustworthy drive to store your valuable data; It works through it all with a waterproof, shock-proof, temperature-proof, magnet-proof, and X-ray-proof body
- FLASH MEMORY BRAND: Experience the performance and reliability from the brand for flash memory since 2003; All firmware and components, including Samsung's world-renowned DRAM and NAND, are produced in-house
- Strap-hole design for easy carrying
- Plug and play, and it's compatible with Windows 10/8.1/8/7/Vista/XP, Mac OS 10.3.x or later, Linux 2.6.x or late
- Backed by a 5 years warranty to promise complete services and technical support.
- The durable, light-weight design of the Turbo Attaché 3 USB 3.0 Flash Drive is the essential mobile storage solution
- Perfect for transferring large files such as movies, videos, photos, music & documents
- Transfer speeds up to 10 times faster than standard USB 2.0 flash drives
- Convenient sliding collar, and cap-less design protects your content when not in use
- Compatible with most PC and Mac laptop and desktop computers with USB 3.0 ports
- 2TB USB flash drive with 2000GB storage capacity, amazing performance with read speeds up to 100MB/sec and write speeds up to 80MB/sec. Transfer data up to 50,000 times.
- This memory stick supports almost all operating systems including Windows 2000/7/8/8.1/10/Vista/XP/2000/ME, Linux and MacOs 10.3 and above. Plug and play, no need to install any software.
- The usb flash drive is small and lightweight. It can be attached to your keychain or bag. You don’t need to worry about losing it or forgetting it.
- The usb flash drive is small and lightweight. It can be attached to your keychain or bag. You don’t need to worry about losing it or forgetting it.
- PFIBONIYEEPLT We offer a 30-day free return policy. If you have any issues with our products, please contact us via your order and we will provide you with a satisfactory solution.
- [3.0 Fast Speed] The file transfer speed of a USB drive is very fast, and the speed can reach 3.0 or more. Usually, it takes longer time for us to transfer larger files, so we will be more passive in urgent situations. The new upgraded USB is more convenient.
- [Easy to Carry] The flash drive can be easily carried out by us because it is small and hardly takes up any space. Its weight is about 15 grams and its size is about 48*12*5mm. its lightness brings us a lot of convenience in our daily life and can be used as we go.
- [Widely Used] Hard drive is commonly used for data storage and transfer, it is widely used in pc, laptops, tablets, and other devices that can run large-capacity data and files. In addition, it is often used for data backup and copying between devices, and it is capable of storing large amounts of photos, music, movies, and videos.
- [Large Capacity] The capacity of the thumb drive is 1 TB, which can be used for business offices and daily entertainment. It reduces the trouble of cleaning up the memory regularly and can save data information for a longer period of time, which is convenient for us to review at any time. In addition, it is commonly used to install applications and software with a larger capacity.
- [Better Compatibility] The compatibility of the device is always an issue we consider, this USB flash drive is very compatible and easy to operate, plug and play. It can perfectly match the operating system, it can be compatible with systems including Windows 7 / 8 / 10 / Vista / XP / Unix / 2000 / ME / NT Linux.
Last update on 2023-05-19 / Affiliate links / Images from Amazon Product Advertising API
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