NHTSA Campaign Number: 18V675
Manufacturer Chrysler (FCA US LLC)
Components STRUCTURE
Potential Number of Units Affected 18,055
Front Track bar Bracket Separating from the Frame
An unexpected reduction in steering ability, can increase the risk of a crash.
Summary
Chrysler (FCA US LLC) is recalling certain 2018-2019 Jeep Wrangler vehicles. The front track bar brackets may be improperly welded, which can cause the bracket to separate from the frame, reducing steering capability.
Remedy
Chrysler will notify owners, and dealers will inspect and repair the track bar bracket welds, as necessary, free of charge. The recall is expected to begin November 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is UA5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
October 2018
Dealer Service Instructions for:
Safety Recall UA5 / NHTSA 18V-675
Track Bar Weld
Remedy Available
| 2018 – 2019 | (JL) | Jeep Wrangler vehicles |
NOTE: This recall applies only to the above vehicles that are left hand drive only, built from May 07, 2018 through August 21, 2018 (MDH 050706 through 082121).
| IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. |
Subject
The front suspension track bar frame bracket on about 18,000 of the above vehicles may have been built with track bar bracket welds located off the seam potentially resulting in the bracket separating from the frame. The separation of the front track bar bracket from the frame may cause a reduction in the steering response, which can cause a vehicle crash without prior warning.
Repair
An inspection of the vehicles frame build date is required, if the frame build date is in the range as specified, photos of the inboard and outboard welds must be submitted to be reviewed by a Track Bar customer care representative for evaluation of the welds position. Vehicles with an out of position weld must have the track bar weld repaired as needed, see the service procedure below for further information.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines the vehicle frame build date is within the involved build date range and requires photo submission for review or repair is required and the vehicle must be held.
Parts Information
NOTE: A parts order will be placed for the dealer ONLY after photo submission and evaluation by the Track Bar customer care representative who has determined which repair is required.
Parts Return
No parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
A. Inspection
- Raise the vehicle on an appropriate hoist.
- Inspect the 3-digit Frame build date located on the driver’s side of the outer frame rail (Figure 1).
Figure 1 – Location of Frame Build Date
- If the 3-digit frame build date is lower than 126 or higher than 156 no further service is needed. Lower the vehicle and return the vehicle to the customer.
- If the 3-digit frame build date is higher or equal to 126 or lower or equal to 156 proceed to step 5.
NOTE: If the frame build date is not legible, please follow Steps 5 thru 8.
- Clean the surrounding inboard and outboard weld areas with a wet cloth (Figures 2 and 3).
- Turn the steering wheel all the way to the left to gain access to the track bar bracket frame outboard weld (Figures 2 and 3).
- Ensuring sufficient lighting, using a paint pen or equivalent write the last 3digits of the Vehicle Information Number (VIN) on the outboard frame bracket and take a photo of both welds (Inboard and Outboard weld ) as shown in (Figures 2 and 3).
Figure 2 – Outboard Track Bar Weld
Figure 3 – Inboard Track Bar Weld
IMPORTANT: Photo images must be clear and viewable in order to determine the position of the weld. The above images are a sample of photo images that are acceptable, any photos that are out of focus or not clear may require you to provide additional photos to determine the position of the welds.
Sample of Acceptable Images
Sample of NOT Acceptable Images
- Forward the photos and the information below to: customercare@trackbar.net.
- Vehicle Identification Number (VIN)
- Frame build date (Figure 1)
- Photo of the inboard weld
- Photo of the outboard weld with the last 3-digits of the VIN marked (Figure 2).
- Dealership Name, Code, Address, Contact Name, Phone Number and Email Address
A Track Bar customer care representative will review the position of the welds and will respond within 24 hours or sooner, with a determination if the welds are acceptable or a repair is required.
If the Track Bar customer care representative determines that weld repair is required, dealers are advised to make arrangements with the customer care representative on a date and time so a Technical Weld Specialist can arrange travel to the dealership and perform the weld repair as needed.
Dealership Technician will be assisting the Technical Weld Specialist with the repair by following section “B” or section “C” depending on the image assessment of the welds repair location and will require removing various components to gain access to the welds.
B. Front Track Bar Frame Bracket Outboard Weld Repair
- Disconnect and isolate the battery ground cable.
- Raise the vehicle on an appropriate hoist.
- Remove the track bar nut and bolt and DISCARD , disconnect the track bar from the frame bracket (Figure 4).
Figure 4 – Track Bar
- Technical Weld Specialist will perform the repair on the outboard weld.
- Proceed to step 7 when Technical Weld Specialist completes the weld repair.
- Position the track bar to the frame bracket then loosely install the NEW track bar bracket nut and bolt (Figure 4).
NOTE: The track bar nut and bolt must be tightened with the vehicle at curb height.
- Lower the vehicle.
- Hold the track bar frame bolt and tighten the track bar frame nut to 100 N·m plus 30 Deg. (74 ft. lbs. plus 30 Deg.).
- Return the vehicle to the customer.
C. Front Track Bar Frame Bracket Inboard Weld Repair or Bracket Replacement
- Disconnect and isolate the battery ground cable.
- Raise the vehicle on an appropriate hoist.
- Remove the left front wheel and tire assembly.
- Remove the front air dam two screws and eight pushpin fasteners (Figure 5).
Figure 5 – Front Air Dam
- Remove the track bar nut and bolt and DISCARD, disconnect the track bar from the frame bracket (Figure 4).
- Remove the four steering gear mounting bolts and DISCARD the bolts (Figure 6).
Figure 6 – Steering Gear
- Remove the lower stabilizer bar nuts and bolts from the right side and left side and DISCARD (Figure 6).
- Grasp the right front wheel and turn the steering linkages all the way to the right position to gain access to the inboard track bar weld.
- Technical Weld Specialist will perform the repair on the inboard weld or bracket replacement.
- Proceed to step 11 when Technical Weld Specialist completes the weld repair.
- Grasp the right front wheel and turn the steering linkages all the way to the left to align the steering gear to the frame mounting holes.
- Install the four NEW steering gear bolts and tighten to 130 N·m (99ft. lbs.).
NOTE: The two long bolts go on the left side and two shorter bolts on the right side (Facing View) Figure 6.
- Position the track bar to the frame bracket then loosely install the NEW track bar bracket nut and bolt (Figure 4).
NOTE: The track bar and stabilizer bar nuts and bolt must be tightened with the vehicle at curb height.
- Install the stabilizer bar and loosely tighten the NEW lower nuts and bolts (Figure 6).
- Lower the vehicle.
- Hold the track bar frame bolt and tighten the track bar frame nut to 100 N·m plus 30 Deg. (74 ft. lbs. plus 30 Deg.).
- Hold the lower stabilizer bolt and tighten the nut to 80 N·m (59ft. lbs.) both sides.
- Install the air dam and tighten the screws and insert the pushpins (Figure 5).
- Test drive the vehicle.
- Return the vehicle to the customer.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
| Labor Operation Number | Time Allowance | |
|---|---|---|
| Inspect Frame Build Date | 13-UA-51-81 | 0.2 hours |
| Inspect Frame Build Date, Submit Photos | 13-UA-51-82 | 0.3 hours |
| Inspect Frame Build Date, Submit Photos, And Prep for outboard repair for welding | 13-UA-51-83 | 0.4 hours |
| Inspect Frame Build Date, Submit Photos And Prep for inboard repair for welding, Align Front End, Road Test Vehicle | 13-UA-51-84 | 1.8 hours |
| Related Operation | ||
| Weld Repair (Outboard) Hoist Time (only to be used with LOP 13-UA-51-83) | 13-UA-51-50 | 1.0 hours |
| Weld Repair (Inboard) Hoist Time (only to be used with LOP 13-UA-51-84) | 13-UA-51-51 | 2.0 hours |
| Floor Plan Reimbursement See Below | 95-95-95-97 | Calculate |
Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available. Note: If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date. For this Recall, the stop sale was initiated on 10/05/2018 and the remedy was made available on 10/17/2018, therefore, the number of days cannot exceed 12 days.
| Vehicle | Average Daily Allowance |
| 2018 JL | |
| 2019 JL |
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
This notice applies to your vehicle,
[Model Year and Model] VIN XXXXXXXXXXXXXXXXX UA5/NHTSA 18V-675
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
- Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
- Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
QR Code
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall UA5.
IMPORTANT SAFETY RECALL
Track Bar Weld
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [2018 – 2019 Model Year Jeep Wrangler] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The front suspension on your vehicle [1] may have been built with track bar bracket welds located off the seam potentially resulting in the bracket separating from the frame. The separation of the front track bar bracket from the frame may cause a reduction in the steering response, which can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will inspect and repair the front track bar bracket welds as needed. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit. Your time is important to us; please be aware that these steps may require more time. The estimated repair time is three hours. We recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
UA5
October 2018
https://static.nhtsa.gov/odi/rcl/2018/RCRIT-18V675-4839.pdf
RCRIT-18V675-4839
Owner Notification Letter
https://static.nhtsa.gov/odi/rcl/2018/RCONL-18V675-7541.pdf
RCONL-18V675-7541
Safety Recall Advanced Communication – UA5
10/05/2018
https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V675-4662.pdf
RCMN-18V675-4662
Manufacturer Notice
October 19, 2018
https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V675-7157.pdf
Recall Acknowledgement
October 15, 2018
https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V675-4983.pdf
RCAK-18V675-4983
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V675&docType=RCL
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