WARRANTY BULLETIN
NO: D-16-28 (Rev. A)
DATE: March 1, 2017
**********************Revisions are noted in Red**********************
PURPOSE:
To announce the addition of Exterior Mirrors to the Vehicle Digital Imaging Pre-Authorization program in an effort to collect, monitor and correct quality issues in a timely and efficient manner.
TIMING:
Vehicles received for repair from December 1, 2016 to December 31, 2017
ACTION:
The following repairs have been added and will now require Pre-Authorization through the Vehicle Digital Imaging Program under the Category “Special”:
- Exterior Manual Mirrors (LOP 23-04-10-XX)
- Exterior Mirror Cap (LOP 23-04-19-XX)
- Exterior Power Mirror (LOP 23-04-20-XX)
- Exterior Power Mirror (LOP 23-04-21-XX)
- Exterior Power/Heated/Folding Mirror (LOP 23-04-22-XX)
- Exterior Mirror Glass (LOP 23-04-25-XX)
- Exterior Door Mirror (LOP 23-04-27-XX)
- Exterior Mirror Bezel (LOP 23-04-28-XX)
Exterior Mirrors, Exterior Mirror Cap and Exterior Mirror Bezel replacements on all Model Year vehicles will require Pre-Approval. This Pre-Authorization will be administered through the Vehicle Digital Imaging Pre-Authorization program.
When submitting a Mirror request, select the Category of “Special” for submission.
A list of LOPs for repairs that require Vehicle Digital Imaging pre-authorization can be found in:
- DealerCONNECT>Service>Warranty Administration>Pre-Authorization Programs>Repair Pre-authorization LOP Checker
- COMDASH>Mopar Technical Service>Warranty Pre-Authorization Programs>Vehicle Digital Imaging LOPs Requiring Pre-Authorization.
Please ensure that all affected dealership personnel are aware of this bulletin.
WARRANTY OPERATIONS
| MAKE | MODEL | YEAR |
| CHRYSLER | CHRYSLER | 9999 |
| DODGE | DODGE | 9999 |
| FIAT | FIAT | 9999 |
| JEEP | JEEP | 9999 |
| RAM | 1500 | 2009-2019 |
| RAM | 2500 | 2009-2018 |
| RAM | 3500 | 2007-2018 |
| RAM | 4500 | 2008-2018 |
| RAM | 5500 | 2008-2018 |
| RAM | C/V TRADESMAN | 2013-2016 |
| RAM | PROMASTER | 2014-2018 |
| RAM | PROMASTER 2500 | 2015 |
| RAM | PROMASTER 3500 | 2016 |
| RAM | PROMASTER CITY | 2015-2018 |
NO: D-16-28
DATE: March 1, 2017
https://www.nhtsa.gov/recalls?nhtsaId=10140011
https://static.nhtsa.gov/odi/tsbs/2017/MC-10140011-9999.pdf
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