WARRANTY BULLETIN

NO: D-16-28 (Rev. A)
DATE: March 1, 2017

**********************Revisions are noted in Red**********************

PURPOSE:

To announce the addition of Exterior Mirrors to the Vehicle Digital Imaging Pre-Authorization program in an effort to collect, monitor and correct quality issues in a timely and efficient manner.

TIMING:

Vehicles received for repair from December 1, 2016 to December 31, 2017

ACTION:

The following repairs have been added and will now require Pre-Authorization through the Vehicle Digital Imaging Program under the Category “Special”:

Exterior Manual Mirrors (LOP 23-04-10-XX)
Exterior Mirror Cap (LOP 23-04-19-XX)
Exterior Power Mirror (LOP 23-04-20-XX)
Exterior Power Mirror (LOP 23-04-21-XX)
Exterior Power/Heated/Folding Mirror (LOP 23-04-22-XX)
Exterior Mirror Glass (LOP 23-04-25-XX)
Exterior Door Mirror (LOP 23-04-27-XX)
Exterior Mirror Bezel (LOP 23-04-28-XX)

Exterior Mirrors, Exterior Mirror Cap and Exterior Mirror Bezel replacements on all Model Year vehicles will require Pre-Approval. This Pre-Authorization will be administered through the Vehicle Digital Imaging Pre-Authorization program.

When submitting a Mirror request, select the Category of “Special” for submission.

A list of LOPs for repairs that require Vehicle Digital Imaging pre-authorization can be found in:

DealerCONNECT>Service>Warranty Administration>Pre-Authorization Programs>Repair Pre-authorization LOP Checker
COMDASH>Mopar Technical Service>Warranty Pre-Authorization Programs>Vehicle Digital Imaging LOPs Requiring Pre-Authorization.

Please ensure that all affected dealership personnel are aware of this bulletin.

WARRANTY OPERATIONS

MAKE	MODEL	YEAR

CHRYSLER	CHRYSLER	9999
DODGE	DODGE	9999
FIAT	FIAT	9999
JEEP	JEEP	9999
RAM	1500	2009-2019
RAM	2500	2009-2018
RAM	3500	2007-2018
RAM	4500	2008-2018
RAM	5500	2008-2018
RAM	C/V TRADESMAN	2013-2016
RAM	PROMASTER	2014-2018
RAM	PROMASTER 2500	2015
RAM	PROMASTER 3500	2016
RAM	PROMASTER CITY	2015-2018

NO: D-16-28
DATE: March 1, 2017

https://www.nhtsa.gov/recalls?nhtsaId=10140011

https://static.nhtsa.gov/odi/tsbs/2017/MC-10140011-9999.pdf

Download (PDF, 372KB)

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