WARRANTY BULLETIN
NO: D-17-08
DATE: March 17, 2017
PURPOSE:
To announce the Essential Flash Management feature. This new feature will provide a clear indication of what Flashes are required to be performed immediately. Key advantages include:
- Increases Service Campaign Flash completion for Recall, Customer Satisfaction Notice (CSN) and Rapid Response Transmittal (RRT) by highlighting those Flashes that need to be addressed immediately.
- Improves Customer Satisfaction by not applying updates that may change the operation of the vehicle’s behavior and cause customer confusion.
TIMING:
Effective April 17, 2017
ACTION:
Flashes available for vehicle updates will be categorized as either Essential or Symptom Based.
Essential Flash
An Essential Flash is required by service instructions described in a Recall, CSN and RRT Bulletin. wiTECH and wiADVISOR will identify an Essential Flash. To help manage the growing complexity of our FCA vehicles, wiTECH has changed to show a “blue” lightning bolt for an Essential Flash.
- wiTECH will now show a “blue” lightning bolt for an Essential Flash and a “green” lightning bolt for the Symptom Based Flash.
Symptom Based Flash
When a customer has a symptom or concern that their vehicle is operating or exhibiting a condition that is identified in an applicable Service Bulletin, the Symptom Based Flash may be performed based on the recorded customer’s concern.
CLAIM PROCESSING:
All claims for Flashes are required to be submitted to Warranty Global Claims System for processing and payment.
Essential Flash (new feature)
Essential Flashes identified by wiADVISOR and wiTECH will still be able to be processed using AutoPay or the Quick Claim Builder Application.
Symptom Based/Customer Concern Flash
In cases when it is required to perform a Symptom Based Flash to resolve a customer concern, dealers must select the following Failure Code when requesting warranty reimbursement (CC –Customer Concern). The “CC” Failure Code will be available in the Failure Code dropdown list for Flash repairs.
Symptom Based Flashes are not eligible for AutoPayor Quick Claim Builder. These claims must be entered through Claim Entry in DealerCONNECT or batch submitted through your DMS with the 3 C’s (Customer’s Concern, Cause and Correction) narrative.
NOTE: Effective April 17, 2017, claims that do not have the recorded customer’s concern that lead to a Symptom Based Flash being performed, are subject to chargeback.
This CC Failure Code does not apply to Recall or Mopar claim types. CC -Customer Concern Flashes covered by the customer’s MVP plan are subject to the plan deductible.
ADDITIONAL INFORMATION:
The actions released within this Warranty Bulletin supersede previous Flash warranty policy.
Please refer to Service Bulletin 04-001-17 for additional Failure Code change in formation.
Please ensure that all affected dealership personnel are aware of this bulletin.
WARRANTY OPERATIONS
Frequently Asked Questions
Q: Why has FCA decided to release this new approach for Flashes?
A: The new strategy is intended to improve customer satisfaction by not applying Flash updates that may change the operation of the vehicle’s behavior and cause customer confusion and dissatisfaction. Flashes will be bundled and released by Engineering as necessary. This new approach and feature will lead to increased Service Campaign completion. FCA’s new Flash Strategy is aligned with other OEMs.
Q: What should I do with my customers who expect to have all their software updated in the same fashion their PC gets updated?
A: The Essential Flash management feature prioritizes those Flashes deemed Essential to fix known operating issues and to bring the vehicles up to the latest software level.
Q: What should I do with a customer who is not experiencing issues of a Symptom Based Flash, but (based on high incident of other customers experiencing the problem) will likely experience the problem?
A: Only Essential Flashes should be proactively completed. FCA monitors all Flashes and if necessary can change Symptom Based to Essential Flash.
Q: Should I be prompting my customer if they are experiencing any issues outlined in a Symptom Based Flash?
A: No. Dealers should not solicit issues that the customer hasn’t raised.
Q: Will this affect the training level of who can do a Flash?
A: All Warranty repairs are independently determined on Skill Categories and training levels required. This new feature does not change the required Skill Category.
Q: How do we handle add-on repairs that may be discovered during the initial repair? An example would be if a vehicle comes in with a power window concern while diagnosing the repair the technician discovers a radio that continues to fail and there’s a Flash to correct it but is not part of the initial customer concern.
A: Add-on repair policy must always be followed for Warranty repairs. Customer concerns must be noted on the Repair Order. Dealers will be monitored to ensure add-ons are not standard practice.
Q: Will wiADVISOR continue to display all available Flashes?
A: No, wiADVISOR will display Flashes essential to update for customer satisfaction.
Q: If wiADVISOR displays that Flashes are available,is it okay to add them to the Repair Order as we do today?
A: Yes. All Flashes shown on wiADVISOR can be performed as a routine Flash the same as today.
Q: Some Flashes wiADVISOR is showing are actually displaying as a Green Symptom Based Flash on wiTECH; are we ok to perform a routine Flash as we do today?
A: Yes. This case will only occur for several months during a transition period.In this case,the wiTECH Green Symptom Based Flash will not prompt for a Customer Concern,which means it is okay to perform the routine Flash as you do today. If wiTECH does prompt for a Customer Concern, you can only perform the repair after you have entered the accurate customer concern.
Q: What are the requirements for claim payment and will I get charged back?
A: Dealers need to follow the Warranty Administration Manual (WAM) for claim processing. Chargebacks may be applied to claims submitted without the customer’s concern that lead to a Symptom Based Flash being performed.
Q: Isn’t the technician best qualified to determine whether or not a Symptom Based Flash should be
performed?
A: Yes, the technician must determine if a Symptom Based Flash is required based on the customer’s concern. Symptom Based Flashes are to fix issues only when a customer concern is present.
Q: What should I do when a customer has a recorded symptom, a Symptom Based Flash is available, but not for the symptom the customer described? Diagnostics did not uncover the cause and the technician thinks the Symptom Based Flash may resolve the issue.
A: Technician should call STAR for guidance before performing the Symptom Based Flash on the vehicle.
| MAKE | MODEL | YEAR |
| CHRYSLER | CHRYSLER | 9999 |
| DODGE | DODGE | 9999 |
| FIAT | FIAT | 9999 |
| JEEP | JEEP | 9999 |
| RAM | 1500 | 2009-2019 |
| RAM | 2500 | 2009-2018 |
| RAM | 3500 | 2007-2018 |
| RAM | 4500 | 2008-2018 |
| RAM | 5500 | 2008-2018 |
| RAM | C/V TRADESMAN | 2013-2016 |
| RAM | PROMASTER | 2014-2018 |
| RAM | PROMASTER 2500 | 2015 |
| RAM | PROMASTER 3500 | 2016 |
| RAM | PROMASTER CITY | 2015-2018 |
NO: D-17-08
DATE: March 17, 2017
https://www.nhtsa.gov/recalls?nhtsaId=10140013
https://static.nhtsa.gov/odi/tsbs/2017/MC-10140013-9999.pdf
Flash Availability – J2534/Pass Thru Device
Vehicle to Diagnostic Tool Reference Chart
Chrysler Recommended J2534 Devices
For Chrysler recommended J2534 device, see below table.
| J2534 Device | Firmware Version |
| CTC Vehicle Box * | 1.9 |
| UCAN 2 | 1.0 |
| Blue Streak -2534 Global Programmer | 2.10 |
| Actia I+ME Passthru | 2.07 |
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
Compatible J2534 Devices
Click on the link below to:
Download J2534 Application
(Install the wiTECH 2.0 J2534 Application on your computer)
Download the Setup Utility
(Configure your microPod/MDP device)
Launch wiTECH 2.0
(Once subscription and users are assigned to a tool please follow this link to access wiTECH)
https://www.mopartsp.com/support
- 👍【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘 !
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- 👍Attention: 1. After you ordered and received the J2534, please send us both of the S/N(12 digits, at the back of the device) of the J2534 and your MK908(P) /MS908S (Pro)/ Maxisys Elite to us to bind the two device together. 2. The functions are NOT universally compatible. Please send VIN number to 🚘auteldirect @ outlook . com🚘 to check compatibility before your order.
- 【High-End Diagnostic Tool for ECU Pro-gramming & Coding:14 Brands】LAUNCH X431 PAD V comes with J2534 protocols,which empowers you to program the blank ECUs,match the components,re-flash the second-hand ECUs,etc.you can perform OE-level diagnosis and pro-gramming for more accurate diagnosis and efficient car repair jobs to win more business!
- 【Online Functions +Flash Hidden Features】this diagnostic tool helps you pass-thru the gateway to access the data for coding.(for 2017 and later Chrysler,Dodge,Jeep,Alfa Romeo and Fiat).Guided Function (for V.A.G) ,step by step to guid you to diagnosis.Make full use of hidden features or disable car’s annoying functions.Offline Coding.Modification for BMW 👍it is designed for any professional mechanics and independent repair shops.save time and effort on repairs.
- 【Topology Map & All System Diagnosis for Deep Inspection】X431 PAD V auto scan tool new-added topology module mapping,it is easy to view the communication structure between modules.you can directly access all system to perform functions,view live data in graph.
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- 【99% Coverage & Support J2534/DoIP/CAN FD/RP1210 Diagnostic Protocols】LAUNCH X431 PAD V supports API standard Communication Interface,with the VCMI Vehicle Communication Measurement Interface.support D-PDU/J2534/RP1210 Protocols👍LAUNCH X431 PAD V scan tool support PEV ( pure electric vehicle ).👍Heavy Duty Software (need extra buy)diagnose gasoline vehicles & 24V Diesel Trucks/buses/trailers/excavators/construction machinery/pick-up/etc.
- 👍【2022 Newest Updates: AutoAuth Access & Cloud Service】Two long-awaited features for old customers!✅(Since June 2022)Autel original MS908S Pro scanner supports "AutoAuth" gateway access on 2018 and newer Fiat Chrysler vehicles, such as Chrysler, Dodge, Jeep, etc, still growing. ✅(Support Cloud Report Management, you can upload diagnostic reports to Autel Cloud and share reports with your customers through QR Code/email/text message easily, and they can view the reports anytime.
- 👍【A Must for Garage and Workshop】If you need to program Benz/BMW, Autel MS908S Pro scanner is definitely an expert, this is what it does best! MS908S Pro is a mature product that has been tested and approved by workshops across US. Besides ECU Programming for Benz/BWM, MS908S Pro can perform ECU Coding, Active Tests, 36+ Services, All System Diagnostic, FCA “AutoAuth” Access, etc.🚦📢👉 Note: MS908S Pro is for North & South America only and supports English only.
- 👍【One-Stop ECU Programming for BENZ/ BMW】Coming with J2534 ECU programming device, Autel MS908S Pro is competent for ECU programming and ECU coding/ adaption. It can program blank ECU, adapt existed ECU, match components, reflash second-hand ECU, unlock hidden functions, etc. In order to reduce operational burden, MaxiSys MS908S Pro provides one-stop operation to meet the needs of different experienced technicians, no worries about missing some steps and causing failure.
- 👍【Advanced ECU Coding, Customize your Car】Automotive diagnostic scan tool MS908S Pro features Advanced ECU Coding, so you can use it to customize your car as needed by disabling some unneeded OEM settings (like auto start-stop, chimes, etc), or activating the hidden features pre-programmed to car computer to get high-end functions (like US-style daytime light, auto door look at a particular speed, etc).👉Compatible with BWM, VW, Audi, Skoda, etc.
- 👍【OE-level Diagnostic Capability & Guided Function】Auto diagnostic tool MS908S Pro, with J2354 device for BT communication up to 210ft/70m working range, can access all available vehicle modules such as PCM, ECM, TCM, BCM, SCCM, etc, to read codes, clear codes, view live data, perform active tests, etc. Guided functions provides step by step specific guidances to complete some complex service operations. 👉Compatible with VW, Audi, Skoda, Seat, etc.
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- 🎉【ECU Programming +Same Functions as Maxisys Elite】Coming with J2534 ECU reprogramming device, Autel MK908P is competent for ECU programming specific BENZ/ BMW. EXACTLY the same functions as Autel MaxiSys Elite, making itself the most cost-effective high-end diagnostic scanner in Autel product line. Also upgraded of MS908S Pro, Autel MK908P auto scanner enjoys superior configuration, serves 13 languages with no IP restrictions (MS908S Pro ONLY supports English).
- 🎉【Online Coding + Active Test】There is online coding for VW, Audi, Porsche, Benz, BMW. Online configuration for Renault is unique among diagnostic industries. Besides, Autel MK908P features Bi-Directional Control (Active Test) to request information or command an actuator to perform specific tests, like cycling the a/c clutch on and off, perform an evaporative emissions leak test and more tests to solve the specific repairing work.
- 🎉【All-system Diagnose + 36 Service Functions】Provided with full-systems diagnosis (ABS, SRS, Engine, Transmission, Brake System, Emission System, Fuel system, Light system, Wiper System, etc.). MaxiSys Pro MK908P also offers another 36+ service functions to help your repairing work faster, easier, and more professional. These service functions include immo keys/throttle/injecor coding/trans adaption/suspension/tyre retrofit/DPF/brake bleed/oil reset and more.
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- 🚗【Same as MaxiSys Elite, No IP Restriction】: Covering 99% of the vehicle models from 1996 to 2022. Based on the MS908S Pro, Autel MK908P diagnostic scan tool enjoys superior hardware configuration, serves 13 languages with no IP restrictions (MS908S Pro ONLY supports English) Lifetime after-sales service and professional technology support have no difference from offline retail version. Feel free to message us with any problems. Present battery tester as a gift (worth 49 bucks).
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- 🚗【High-end Online Functions, OE-level Auto Scanner】: MK908P diagnostic tool explores all the systems and scans hidden DTCs. For quickly locating the fault, active test sends commands directly to vehicle modules to perform specific tests on windows, sunroofs, wipers, relays, injectors, and actuators, etc. Newly launched online functions obtain the online data from the server like online account login service for VW, Audi, Skoda; online configuration for Renault; online coding for Porsche; etc.
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- 【ADVANCED ECU PROGRAMMING & ECU CODING】Autel diagnostic scanner MS908S Pro comes with J2534 ECU programming device & BMW Ethernet Cable(For F-Series Coding & Programming), which is capable of reprogram/reflash modules(ECM, TCM, BCM) on specific BMW, Benz vehicles in the Electronic Control Units (ECU), programming new Benz/BMW ECUs and fixing software-controlled drivability issues and emission issues, update the computer software on the vehicle to the latest version.
- 【ADVANCED SPECIAL SERVICE FOR US MARKET】Full system diagnostic scanner MS908S Pro covers over 36+ professional service functions like Oil Reset, EPB Reset, SAS Calibration, DPF Regeneration, Battery Registration, Throttle Reset, ABS Bleed, Injector Coding, Key Fob Programming, Trans Adaptation, Suspension Calibration, Zero Point Calibration, Calibrate Weight Sensors. NOTE: NOT universally compatible! Please send your VIN to AutelUS @ outlook . com to check compatibility.
- 【Same as Maxisys Elite / MK908P, Updated of Maxisys Pro】Comparing with MK908P, MS908S Pro is an local dealer hot selling model, so you can enjoy more convenient tech support in the US Region. MS908S Pro Diagnostic Platform utilizes the powerful Cortex A7+A15 six-core processor, and equips with 9.7-inch LED capacitive touch screen, supporting J2534 ECU Programming Device offering comprehensive OE-level diagnostics, ECU coding and BMW/Benz ECU programming.
- 【BI-DIRECTIONAL CONTROL& OE-LEVEL All SYSTEM DIAGNOSTIC】Bi-directional control of the ECM in the Component Test enables the MS908S Pro to transmit control commands to operate the vehicle systems, check the vehicle operating conditions. Control various subsystems, parts & components and more. All system diagnostics can access all available car modules including but not limited to PCM, ECM, EPS, PDM, TPM, BCM, ABS and SCCM. Please contact us to check compatibility before order.
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- 【User Friendly】 The Live Data Stream displayed the real time PID data from ECU and the displayed data included analog inputs and outputs, digital inputs and outputs, and system status information broadcast. The graphic display greatly improved the readability and understandability of above parameters. This is definitely a perfect scan tool for enthusiasts interested in knowing how their car is running.
- 【Operate Easily】 The hardware can equal to a best rank android tablet in the market and that made the whole diagnostic procedure more quickly and precisely. Maxisys platform, cloud-based Maxisys provide a large amount of data about the diagnosis and repair advices, that’s really helpful, whenever you encounter problems, you can find solutions from it.
- 【Compatible with Some Add-ons】 Combination with Oscilloscope MaxiScope MP408 and Digital Inspection Cameras MV108, the power of this tool is amazing and the detail you receive about every component of the vehicle makes pinpointing a problem painless. Affordable combination of MS908P and TS601 supports TPMS programming, which turns into a powerful diagnostic tool. Link: http://a.co/a33TGTR
- 【Comprehensive Features】 Besides Coding and ECU programming functions, the scan tool supports reprogramm keys, Bi-directional control, ative test, complete capabilities for codes, live data, actuation tests, adaptations, prints out recorded data with Wi-Fi. Save the money cost in buying an additional expensive adapter. The OBDII scanner allows you to scan for a wide range of problems on cars from over 80 manufacturers.
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NOTE: ONLY SUPPORTED IN U.S. MARKET. - 🚩🚩【Online Functions & Active Test】The MaxiSys Elite also provides you with some high-end functions which helps you to pass-thru the gateway to access online vehicle repair data for instance the online coding for VW, Audi, Porsche, Benz, BMW and the online configuration for Renault and so on. To help you to build a bridge to mutual communicate with the onboard systems, the active test can send the orders to ECUs and control the onboard modules such as PDM, SMF, RSM, TCU, etc.
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- VXDIAG VCX 2 in 1 works for both Ford and Mazda, support Ford and Mazda Diagnose and Programming.(Please download the latest vxmanager from vxdiag official website. Use new vxmanager to update firmware and driver and then update your device authorization.)
- Worth to own: Support J2534 protocol, this device actually works faster than Obdlink MX and ELM327 devices with Forscan, it can also works with FJDS license for programming. This is a great alternative to buying an expensive VCM2 for programming modules
- Support vehicle till 2019 year（Not works for FORD F150,F250,F350,F450,F550,F650,F750 before 2010）,Support Multi-Languages
- VXDIAG VCX NANO is an OEM diagnostic interface for the vehicles of Ford and Mazda. It can be compatible with OEM software of Ford IDS and Mazda IDS
- Full Technical Support Online: Firmware support update online. For software installation, you can feel free to contact us via amazon message, our engineer will provide online support by teamviewer or video
- VCX is designed on the basis of the latest automotive international standards so that it can support many professional automotive diagnostic applications
- WIFI Version VXDIAG VCX Nano compatible for TOYOTA and Lexus, support both USB connection and WIFI connection, support latest version software, Compatible with varieties protocols. can be very easy to connect various automotive bus to a PC
- OS support both WINDOWS XP and Windows 7, Software support multi-languages: Chinese, English, French, Italian, Spanish, German, ec
- You can download the vxmanager online, if you have any license problem please send us the serial number to extend the license
- One year warranty. Please contact us via order center if you have any problem with software installation
Last update on 2022-06-23 / Affiliate links / Images from Amazon Product Advertising API
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