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WARRANTY BULLETIN
NO: D-17-08
DATE: March 17, 2017
PURPOSE:
To announce the Essential Flash Management feature. This new feature will provide a clear indication of what Flashes are required to be performed immediately. Key advantages include:
- Increases Service Campaign Flash completion for Recall, Customer Satisfaction Notice (CSN) and Rapid Response Transmittal (RRT) by highlighting those Flashes that need to be addressed immediately.
- Improves Customer Satisfaction by not applying updates that may change the operation of the vehicle’s behavior and cause customer confusion.
TIMING:
Effective April 17, 2017
ACTION:
Flashes available for vehicle updates will be categorized as either Essential or Symptom Based.
Essential Flash
An Essential Flash is required by service instructions described in a Recall, CSN and RRT Bulletin. wiTECH and wiADVISOR will identify an Essential Flash. To help manage the growing complexity of our FCA vehicles, wiTECH has changed to show a “blue” lightning bolt for an Essential Flash.
- wiTECH will now show a “blue” lightning bolt for an Essential Flash and a “green” lightning bolt for the Symptom Based Flash.
Symptom Based Flash
When a customer has a symptom or concern that their vehicle is operating or exhibiting a condition that is identified in an applicable Service Bulletin, the Symptom Based Flash may be performed based on the recorded customer’s concern.
CLAIM PROCESSING:
All claims for Flashes are required to be submitted to Warranty Global Claims System for processing and payment.
Essential Flash (new feature)
Essential Flashes identified by wiADVISOR and wiTECH will still be able to be processed using AutoPay or the Quick Claim Builder Application.
Symptom Based/Customer Concern Flash
In cases when it is required to perform a Symptom Based Flash to resolve a customer concern, dealers must select the following Failure Code when requesting warranty reimbursement (CC –Customer Concern). The “CC” Failure Code will be available in the Failure Code dropdown list for Flash repairs.
Symptom Based Flashes are not eligible for AutoPayor Quick Claim Builder. These claims must be entered through Claim Entry in DealerCONNECT or batch submitted through your DMS with the 3 C’s (Customer’s Concern, Cause and Correction) narrative.
NOTE: Effective April 17, 2017, claims that do not have the recorded customer’s concern that lead to a Symptom Based Flash being performed, are subject to chargeback.
This CC Failure Code does not apply to Recall or Mopar claim types. CC -Customer Concern Flashes covered by the customer’s MVP plan are subject to the plan deductible.
ADDITIONAL INFORMATION:
The actions released within this Warranty Bulletin supersede previous Flash warranty policy.
Please refer to Service Bulletin 04-001-17 for additional Failure Code change in formation.
Please ensure that all affected dealership personnel are aware of this bulletin.
WARRANTY OPERATIONS
Frequently Asked Questions
Q: Why has FCA decided to release this new approach for Flashes?
A: The new strategy is intended to improve customer satisfaction by not applying Flash updates that may change the operation of the vehicle’s behavior and cause customer confusion and dissatisfaction. Flashes will be bundled and released by Engineering as necessary. This new approach and feature will lead to increased Service Campaign completion. FCA’s new Flash Strategy is aligned with other OEMs.
Q: What should I do with my customers who expect to have all their software updated in the same fashion their PC gets updated?
A: The Essential Flash management feature prioritizes those Flashes deemed Essential to fix known operating issues and to bring the vehicles up to the latest software level.
Q: What should I do with a customer who is not experiencing issues of a Symptom Based Flash, but (based on high incident of other customers experiencing the problem) will likely experience the problem?
A: Only Essential Flashes should be proactively completed. FCA monitors all Flashes and if necessary can change Symptom Based to Essential Flash.
Q: Should I be prompting my customer if they are experiencing any issues outlined in a Symptom Based Flash?
A: No. Dealers should not solicit issues that the customer hasn’t raised.
Q: Will this affect the training level of who can do a Flash?
A: All Warranty repairs are independently determined on Skill Categories and training levels required. This new feature does not change the required Skill Category.
Q: How do we handle add-on repairs that may be discovered during the initial repair? An example would be if a vehicle comes in with a power window concern while diagnosing the repair the technician discovers a radio that continues to fail and there’s a Flash to correct it but is not part of the initial customer concern.
A: Add-on repair policy must always be followed for Warranty repairs. Customer concerns must be noted on the Repair Order. Dealers will be monitored to ensure add-ons are not standard practice.
Q: Will wiADVISOR continue to display all available Flashes?
A: No, wiADVISOR will display Flashes essential to update for customer satisfaction.
Q: If wiADVISOR displays that Flashes are available,is it okay to add them to the Repair Order as we do today?
A: Yes. All Flashes shown on wiADVISOR can be performed as a routine Flash the same as today.
Q: Some Flashes wiADVISOR is showing are actually displaying as a Green Symptom Based Flash on wiTECH; are we ok to perform a routine Flash as we do today?
A: Yes. This case will only occur for several months during a transition period.In this case,the wiTECH Green Symptom Based Flash will not prompt for a Customer Concern,which means it is okay to perform the routine Flash as you do today. If wiTECH does prompt for a Customer Concern, you can only perform the repair after you have entered the accurate customer concern.
Q: What are the requirements for claim payment and will I get charged back?
A: Dealers need to follow the Warranty Administration Manual (WAM) for claim processing. Chargebacks may be applied to claims submitted without the customer’s concern that lead to a Symptom Based Flash being performed.
Q: Isn’t the technician best qualified to determine whether or not a Symptom Based Flash should be
performed?
A: Yes, the technician must determine if a Symptom Based Flash is required based on the customer’s concern. Symptom Based Flashes are to fix issues only when a customer concern is present.
Q: What should I do when a customer has a recorded symptom, a Symptom Based Flash is available, but not for the symptom the customer described? Diagnostics did not uncover the cause and the technician thinks the Symptom Based Flash may resolve the issue.
A: Technician should call STAR for guidance before performing the Symptom Based Flash on the vehicle.
| MAKE | MODEL | YEAR |
| CHRYSLER | CHRYSLER | 9999 |
| DODGE | DODGE | 9999 |
| FIAT | FIAT | 9999 |
| JEEP | JEEP | 9999 |
| RAM | 1500 | 2009-2019 |
| RAM | 2500 | 2009-2018 |
| RAM | 3500 | 2007-2018 |
| RAM | 4500 | 2008-2018 |
| RAM | 5500 | 2008-2018 |
| RAM | C/V TRADESMAN | 2013-2016 |
| RAM | PROMASTER | 2014-2018 |
| RAM | PROMASTER 2500 | 2015 |
| RAM | PROMASTER 3500 | 2016 |
| RAM | PROMASTER CITY | 2015-2018 |
NO: D-17-08
DATE: March 17, 2017
https://www.nhtsa.gov/recalls?nhtsaId=10140013
https://static.nhtsa.gov/odi/tsbs/2017/MC-10140013-9999.pdf
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Reprogramming
Chrysler J2534 Application Overview
Flash Availability - J2534/Pass Thru Device
Vehicle to Diagnostic Tool Reference Chart
Chrysler Recommended J2534 Devices
For Chrysler recommended J2534 device, see below table.
| J2534 Device | Firmware Version |
| CTC Vehicle Box * | 1.9 |
| UCAN 2 | 1.0 |
| Blue Streak -2534 Global Programmer | 2.10 |
| Actia I+ME Passthru | 2.07 |
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
Compatible J2534 Devices
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CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool |
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CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool |
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CarDAQ-Plus |
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CarDAQ-M |
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VSI J2534 ECU Reprogrammer |
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Click on the link below to:
Download J2534 Application
(Install the wiTECH 2.0 J2534 Application on your computer)
Download the Setup Utility
(Configure your microPod/MDP device)
Launch wiTECH 2.0
(Once subscription and users are assigned to a tool please follow this link to access wiTECH)
https://www.mopartsp.com/support
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- 🔥【The King of Cost-Effectiveness From Autel】Fully upgraded from Autel MaxiSys EliteII /MS908S Pro/MK908P, Autel Scanner launched 2023 Newest 🅰🆄🆃🅴🅻 MaxiSys Elite II pro. 👉2 Years Free Update, ECU Programming&Coding, 38+ Service, Bidirectional Control, etc. Auto scanning 2.0 with all hardware parameters upgrade, provide total 8 (5+3)x diagnostic speed ✅CAN FD/ DOIP protocols support GM MY2020+ models, BMW E/F/G, Jaguar, Land Rover makes (Elite II can’t).
- 🔥【OE-LEVEL J2534 ECU PROGRAMMING & CODING】Enhance your diagnostics with the Elite II Pro J2534 Reprogramming scanner. This cutting-edge auto scanner supports : 1) program the new adaptive data to the on-board modules 2) replace the existing software/firmware in the ECUs 3) match the component control modules after repair or replacement 4) flash the hidden functions and 5) enhance the vehicle features. Experience 5X faster communication with SAE J2534-1 & -2 compliant programming interface.
- 🔥【38+ Maintenance Functions & High-End Functions】Autel scan tool Elite II Pro shares the same functional and deep service functions with other high-end scanners such as MaxiSys MS909/MS919/Ultra. 38+ special functions such as EPB/SAS/BMS/Oil/ABS/TPMS/Throttle/Injector/Suspension, etc., fix almost all “check engine” light issues. Bi-directional control, guided function, component matching, and scan VIN/license, together offer you effective and convenient diagnostic experiences.
- 🥇【DOIP& CAN FD Protocol, Top Hardware 5X Lightning Speed】Exclusive J2534 brings same DoIP & CAN FD protocol as Ultra/ MS919: CAN FD for GM MY2020+ Models; DOIP for BMW E/F/G Chassis, Jaguar, Land Rover makes. The improved hardware makes ELITE II PRO run more smoothly, even faster than MS919. It’s build with 8-Core CPU, Android 10.0 OS, 9.7’’ 1536*2048 touchscreen, 4GB&128GB, 11,000mAh battery, 2.4&5GHz dual-band WIFI, surpass Elite II/ Elite/ MS908S Pro II/ MK908 Pro II.
- 🔥【Free MV108 Assist Repairs】The MV108 digital inspection camera is designed to work with the MaxiSys series and PC, turning your MaxiSys scanner into a video inspection scope, allowing you to examine difficult-to-reach areas normally hidden from sight. It is capable of recording digital still images and videos, which offers you an economical solution to inspect machinery, facilities, and infrastructure quickly. One programmer tool Elite II Pro and one Videoscope MV108 make a perfect match.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
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