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Home » Info » Essential Flash Management – FCA

Info

Essential Flash Management – FCA

oemdtc January 31, 2019 No Comments

WARRANTY BULLETIN

NO: D-17-08
DATE: March 17, 2017

 

PURPOSE:

To announce the Essential Flash Management feature. This new feature will provide a clear indication of what Flashes are required to be performed immediately. Key advantages include:

  • Increases Service Campaign Flash completion for Recall, Customer Satisfaction Notice (CSN) and Rapid Response Transmittal (RRT) by highlighting those Flashes that need to be addressed immediately.
  • Improves Customer Satisfaction by not applying updates that may change the operation of the vehicle’s behavior and cause customer confusion.

 

TIMING:

Effective April 17, 2017

 

ACTION:

Flashes available for vehicle updates will be categorized as either Essential or Symptom Based.

 

Essential Flash

An Essential Flash is required by service instructions described in a Recall, CSN and RRT Bulletin. wiTECH and wiADVISOR will identify an Essential Flash. To help manage the growing complexity of our FCA vehicles, wiTECH has changed to show a “blue” lightning bolt for an Essential Flash.

  • wiTECH will now show a “blue” lightning bolt for an Essential Flash and a “green” lightning bolt for the Symptom Based Flash.

“blue” lightning bolt for an Essential Flash and a “green” lightning bolt for the Symptom Based Flash

Symptom Based Flash

When a customer has a symptom or concern that their vehicle is operating or exhibiting a condition that is identified in an applicable Service Bulletin, the Symptom Based Flash may be performed based on the recorded customer’s concern.

 

CLAIM PROCESSING:

All claims for Flashes are required to be submitted to Warranty Global Claims System for processing and payment.

 

Essential Flash (new feature)

Essential Flashes identified by wiADVISOR and wiTECH will still be able to be processed using AutoPay or the Quick Claim Builder Application.

 

Symptom Based/Customer Concern Flash

In cases when it is required to perform a Symptom Based Flash to resolve a customer concern, dealers must select the following Failure Code when requesting warranty reimbursement (CC –Customer Concern). The “CC” Failure Code will be available in the Failure Code dropdown list for Flash repairs.

Symptom Based Flashes are not eligible for AutoPayor Quick Claim Builder. These claims must be entered through Claim Entry in DealerCONNECT or batch submitted through your DMS with the 3 C’s (Customer’s Concern, Cause and Correction) narrative.

NOTE: Effective April 17, 2017, claims that do not have the recorded customer’s concern that lead to a Symptom Based Flash being performed, are subject to chargeback.

This CC Failure Code does not apply to Recall or Mopar claim types. CC -Customer Concern Flashes covered by the customer’s MVP plan are subject to the plan deductible.

 

ADDITIONAL INFORMATION:

The actions released within this Warranty Bulletin supersede previous Flash warranty policy.

Please refer to Service Bulletin 04-001-17 for additional Failure Code change in formation.

Please ensure that all affected dealership personnel are aware of this bulletin.

 

WARRANTY OPERATIONS


Frequently Asked Questions

Q: Why has FCA decided to release this new approach for Flashes?

A: The new strategy is intended to improve customer satisfaction by not applying Flash updates that may change the operation of the vehicle’s behavior and cause customer confusion and dissatisfaction. Flashes will be bundled and released by Engineering as necessary. This new approach and feature will lead to increased Service Campaign completion. FCA’s new Flash Strategy is aligned with other OEMs.

 

Q: What should I do with my customers who expect to have all their software updated in the same fashion their PC gets updated?

A: The Essential Flash management feature prioritizes those Flashes deemed Essential to fix known operating issues and to bring the vehicles up to the latest software level.

 

Q: What should I do with a customer who is not experiencing issues of a Symptom Based Flash, but (based on high incident of other customers experiencing the problem) will likely experience the problem?

A: Only Essential Flashes should be proactively completed. FCA monitors all Flashes and if necessary can change Symptom Based to Essential Flash.

 

Q: Should I be prompting my customer if they are experiencing any issues outlined in a Symptom Based Flash?

A: No. Dealers should not solicit issues that the customer hasn’t raised.

 

Q: Will this affect the training level of who can do a Flash?

A: All Warranty repairs are independently determined on Skill Categories and training levels required. This new feature does not change the required Skill Category.

 

Q: How do we handle add-on repairs that may be discovered during the initial repair? An example would be if a vehicle comes in with a power window concern while diagnosing the repair the technician discovers a radio that continues to fail and there’s a Flash to correct it but is not part of the initial customer concern.

A: Add-on repair policy must always be followed for Warranty repairs. Customer concerns must be noted on the Repair Order. Dealers will be monitored to ensure add-ons are not standard practice.

 

Q: Will wiADVISOR continue to display all available Flashes?

A: No, wiADVISOR will display Flashes essential to update for customer satisfaction.

 

Q: If wiADVISOR displays that Flashes are available,is it okay to add them to the Repair Order as we do today?

A: Yes. All Flashes shown on wiADVISOR can be performed as a routine Flash the same as today.

 

Q: Some Flashes wiADVISOR is showing are actually displaying as a Green Symptom Based Flash on wiTECH; are we ok to perform a routine Flash as we do today?

A: Yes. This case will only occur for several months during a transition period.In this case,the wiTECH Green Symptom Based Flash will not prompt for a Customer Concern,which means it is okay to perform the routine Flash as you do today. If wiTECH does prompt for a Customer Concern, you can only perform the repair after you have entered the accurate customer concern.

 

Q: What are the requirements for claim payment and will I get charged back?

A: Dealers need to follow the Warranty Administration Manual (WAM) for claim processing. Chargebacks may be applied to claims submitted without the customer’s concern that lead to a Symptom Based Flash being performed.

 

Q: Isn’t the technician best qualified to determine whether or not a Symptom Based Flash should be
performed?

A: Yes, the technician must determine if a Symptom Based Flash is required based on the customer’s concern. Symptom Based Flashes are to fix issues only when a customer concern is present.

 

Q: What should I do when a customer has a recorded symptom, a Symptom Based Flash is available, but not for the symptom the customer described? Diagnostics did not uncover the cause and the technician thinks the Symptom Based Flash may resolve the issue.

A: Technician should call STAR for guidance before performing the Symptom Based Flash on the vehicle.


MAKE MODEL YEAR
CHRYSLER CHRYSLER 9999
DODGE DODGE 9999
FIAT FIAT 9999
JEEP JEEP 9999
RAM 1500 2009-2019
RAM 2500 2009-2018
RAM 3500 2007-2018
RAM 4500 2008-2018
RAM 5500 2008-2018
RAM C/V TRADESMAN 2013-2016
RAM PROMASTER 2014-2018
RAM PROMASTER 2500 2015
RAM PROMASTER 3500 2016
RAM PROMASTER CITY 2015-2018

 

 


NO: D-17-08
DATE: March 17, 2017

https://www.nhtsa.gov/recalls?nhtsaId=10140013

https://static.nhtsa.gov/odi/tsbs/2017/MC-10140013-9999.pdf

MC-10140013-9999

 

Chrysler J2534 Application Overview

Chrysler J2534 Application Overview

 

DRB III Emulator

Flash Availability – J2534/Pass Thru Device

Vehicle to Diagnostic Tool Reference Chart

 

Chrysler Recommended J2534 Devices

For Chrysler recommended J2534 device, see below table.

J2534 Device Firmware Version
CTC Vehicle Box * 1.9
UCAN 2 1.0
Blue Streak -2534 Global Programmer 2.10
Actia I+ME Passthru 2.07

* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).

 

Compatible J2534 Devices

Essential Flash Management - FCA » small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
Essential Flash Management - FCA » small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Essential Flash Management - FCA » small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Essential Flash Management - FCA » small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
Autel MaxiFlash Elite J2534 ECU Programming Tool
Essential Flash Management - FCA » small light Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool
Essential Flash Management - FCA » small light Drew Tech Mongoose Chrysler Pro Oem Diagnostics And Programing Cable Chrysler

 

 


Click on the link below to:

Download J2534 Application

(Install the wiTECH 2.0 J2534 Application on your computer)

Download the Setup Utility

(Configure your microPod/MDP device)

Launch wiTECH 2.0

(Once subscription and users are assigned to a tool please follow this link to access wiTECH)

https://www.mopartsp.com/support

 


Chrysler J2534 Manual

wiTECH Software

www.techauthority.com

 


 

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    NOTE: ONLY SUPPORTED IN U.S. MARKET
    .
  • 🚩🚩【Online Functions & Active Test】The MaxiSys Elite also provides you with some high-end functions which helps you to pass-thru the gateway to access online vehicle repair data for instance the online coding for VW, Audi, Porsche, Benz, BMW and the online configuration for Renault and so on. To help you to build a bridge to mutual communicate with the onboard systems, the active test can send the orders to ECUs and control the onboard modules such as PDM, SMF, RSM, TCU, etc.
  • 🚩🚩【Elite-Live Up to Its Name】 As the 2021 newest version, the MaxiSys Elite is more economical than Autel Scanner Ultra/MS909/MS919 which costs you 2000 bucks more. The flagship-product- MaxiSys Elite has equipped with a set of solid hardware such as Quad-core Processor- NVIDIA Tegra 4, 2GB RAM & 64GB ROM, 9.7” Retina display with 2048X1536 resolution, Android 4.4.4 OS, 15400mAH battery, etc. We have prepared almost everything just to smooth a path for your vehicle diagnostic process.
$2,729.00
Buy on Amazon
Bestseller No. 9
VXDIAG VCX Nano Compatible for Ford/Mazda 2 in 1 Diagnostic and Programming Tool
VXDIAG VCX Nano Compatible for Ford/Mazda 2 in 1 Diagnostic and Programming Tool
  • VXDIAG VCX 2 in 1 works for both Ford and Mazda, support Ford and Mazda Diagnose and Programming.(Please download the latest vxmanager from vxdiag official website. Use new vxmanager to update firmware and driver and then update your device authorization.)
  • Worth to own: Support J2534 protocol, this device actually works faster than Obdlink MX and ELM327 devices with Forscan, it can also works with FJDS license for programming. This is a great alternative to buying an expensive VCM2 for programming modules
  • Support vehicle till 2019 year(Not works for FORD F150,F250,F350,F450,F550,F650,F750 before 2010),Support Multi-Languages
  • VXDIAG VCX NANO is an OEM diagnostic interface for the vehicles of Ford and Mazda. It can be compatible with OEM software of Ford IDS and Mazda IDS
  • Full Technical Support Online: Firmware support update online. For software installation, you can feel free to contact us via amazon message, our engineer will provide online support by teamviewer or video
$109.00
Buy on Amazon
Bestseller No. 10
VXDIAG VCX Nano Diagnose and Programming Tool Compatible for Toyota and Lexus SAE J2534 WiFi Version
VXDIAG VCX Nano Diagnose and Programming Tool Compatible for Toyota and Lexus SAE J2534 WiFi Version
  • VCX is designed on the basis of the latest automotive international standards so that it can support many professional automotive diagnostic applications
  • WIFI Version VXDIAG VCX Nano compatible for TOYOTA and Lexus, support both USB connection and WIFI connection, support latest version software, Compatible with varieties protocols. can be very easy to connect various automotive bus to a PC
  • OS support both WINDOWS XP and Windows 7, Software support multi-languages: Chinese, English, French, Italian, Spanish, German, ec
  • You can download the vxmanager online, if you have any license problem please send us the serial number to extend the license
  • One year warranty. Please contact us via order center if you have any problem with software installation
$99.99
Buy on Amazon

Last update on 2022-06-23 / Affiliate links / Images from Amazon Product Advertising API

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