Vehicle Restriction Program – Cummins Enhanced Customer Satisfaction (ECS)

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WARRANTY BULLETIN

NO: D-17-XX
DATE: March 20, 2017

 

PURPOSE:

To announce a new Vehicle Restriction program called “Cummins ECS Program” for select Cummins equipped vehicles. The program is designed to use both Technical Service Operations and Customer Care to proactively reach out to customers and ensure efficient repair of vehicles.

 

TIMING:

Effective March 27, 2017

 

ACTION:

This bulletin is being released in addition to Warranty Bulletin D-16-16 (Vehicle Restriction Program – Enhanced Customer Satisfaction (ECS)). The handling of the vehicles in the standard ECS Vehicle Restriction program remains unchanged.

Always verify vehicle component coverage through DealerCONNECT or wiADVISOR VIP prior to repairing any vehicle.

If the vehicle is part of the new Cummins ECS Program, the dealer must call Customer Care at 1-866- 275-1420 before proceeding with any non-Maintenance repair.

 

MAKE MODEL YEAR
CHRYSLER CHRYSLER 9999
DODGE DODGE 9999
FIAT FIAT 9999
JEEP JEEP 9999
RAM 1500 2009-2019
RAM 2500 2009-2018
RAM 3500 2007-2018
RAM 4500 2008-2018
RAM 5500 2008-2018
RAM C/V TRADESMAN 2013-2016
RAM PROMASTER 2014-2018
RAM PROMASTER 2500 2015
RAM PROMASTER 3500 2016
RAM PROMASTER CITY 2015-2018

 


https://www.nhtsa.gov/recalls?nhtsaId=10140014

https://static.nhtsa.gov/odi/tsbs/2017/MC-10140014-9999.pdf

MC-10140014-9999

 


 

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