Vehicle Restriction Program – Cummins Enhanced Customer Satisfaction (ECS)

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WARRANTY BULLETIN

NO: D-17-XX
DATE: March 20, 2017

 

PURPOSE:

To announce a new Vehicle Restriction program called “Cummins ECS Program” for select Cummins equipped vehicles. The program is designed to use both Technical Service Operations and Customer Care to proactively reach out to customers and ensure efficient repair of vehicles.

 

TIMING:

Effective March 27, 2017

 

ACTION:

This bulletin is being released in addition to Warranty Bulletin D-16-16 (Vehicle Restriction Program – Enhanced Customer Satisfaction (ECS)). The handling of the vehicles in the standard ECS Vehicle Restriction program remains unchanged.

Always verify vehicle component coverage through DealerCONNECT or wiADVISOR VIP prior to repairing any vehicle.

If the vehicle is part of the new Cummins ECS Program, the dealer must call Customer Care at 1-866- 275-1420 before proceeding with any non-Maintenance repair.

 

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