2017 Ram 3500

Safety Recall V06 / NHTSA 19V-021 Steering Linkage – 2013-2017 Ram 2500 & 3500

by

January 25, 2019 NHTSA CAMPAIGN NUMBER: 19V021000

Steering Linkage May Separate

A drag link separation can cause a loss of steering control, increasing the risk of crash.

 

NHTSA Campaign Number: 19V021

Manufacturer Chrysler (FCA US LLC)

Components STEERING

Potential Number of Units Affected 795,575

 

Summary

Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.

 

Remedy

Chrysler will notify owners, and dealers will check the steering linkage jam nut tightness, replacing the drag link assembly or welding the nut to the adjuster sleeve, free of charge. The recall began March 22, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is V06.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

Revised (2) April 2019

Dealer Service Instructions for:

Safety Recall V06 / NHTSA 19V-021 Drag Link

NOTE:  Added 2013 MY D2 vehicles to Remedy Available section.

NOTE: Only 2013, 2017 and 2018 MY vehicle remedies are available at this time.  Part requests for 2014 through 2016 MY vehicles will be rejected until further notice.

SPECIAL NOTE: For 2014-2016 MY vehicles towed in and/or separation has occurred, a STAR Case must be submitted, then contact the STAR Center to request parts.

 

Remedy Available

 

2017-2018 (DJ) RAM 2500 Pickup
2013, 2017-2018 (D2) RAM 3500 Pickup
2017-2018 (DD) RAM 3500 Cab Chassis
2017-2018 (DF) RAM 3500 10K LB. Cab Chassis

 

Remedy NOT Available

2014-2016 (DJ) RAM 2500 Pickup
2014-2016 (D2) RAM 3500 Pickup
2014-2016 (DD) RAM 3500 Cab Chassis
2016 (DF) RAM 3500 10K LB. Cab Chassis

 

NOTE:  Some VINs in vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

 

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in forservice.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The drag link on about 795,000 of the above vehicles may have been built with an outboard steering linkage jam nut that could loosen allowing one end of the drag link to separate from the adjuster sleeve.  A drag link separation can result in a loss of directional steering control, which can cause a vehicle crash without prior warning.

 

Repair

Inspect the torque values.  If the torque values meet requirement, the nuts will be welded to the adjuster sleeve. If the torque values do not meet requirement, the threads will be measured.  If thread engagement is acceptable, the link will be reassembled, the vehicle will be aligned, and the nuts will be welded to the adjuster sleeve.  If the thread engagement is not adequate, the drag link assembly will be replaced.

 

Alternate Transportation

Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that a drag link assembly is required and the vehicle must be held overnight.

 

Parts Information

No parts will be distributed initially.

If a replacement drag link is needed, after performing Sections A and B, please contact the STAR Center for additional directions. Part numbers listed below are for reference only. 

Very few vehicles are expected to require drag link replacement.

Description Part Number
Assembly, Drag Link CSZHV061AA
Hex Lock Nut, Tie Rod (2 required) 06505623AA
Paint, Black (MS-PF-1-25)

(Each container of paint will repair approximately 25 vehicles)

 68317791AA

 

NOTE:  If any part of this procedure cannot be performed during disassembly or assembly, a STAR Case must be submitted.

NOTE: A STAR Case must be submitted, then contact the STAR Center to request parts. Please provide the VIN, Model Year, Mileage, PN, Dealer Code and measurements from Steps 4 and 5 in section B.  If approved, STAR will place the order for the Drag Link part.  The Drag Link part will be shipped from your facing PDC. 

Once STAR has confirmed parts can be ordered, Dealers must place order for the Hex Lock Nut and black paint, as necessary.  Hex Lock Nut will be shipped from your parts distribution center and the black paint will be shipped SSD.

 

Parts Return

Do not scrap the part, if the Drag Link Assembly is replaced, the Star Center will initiate the process for returning to the Quality Engineering Center for review.

All returned parts and associated claims will be reviewed and are subject to charge back.

 

Special Tools

The following special tools are required to perform this repair:

  • NPN
 Flux Cored Arc Weld (MIG) or equivalent

GMAW (MIG) welding machine (140-150 amps)
  • C-3894-A
 Puller, Tie Rod
  • 2069400190
 Crowsfoot Wrench, 41mm (SCOM41)

 

Service Procedure

A.  Inspect Drag Link Assembly

  1. Inspect the drag link assembly for drag link to turnbuckle separation.
  • If no separation is observed, continue to Step 2.
  • If the vehicle was towed in and separation has occurred, continue to section Replace Drag Link Assembly.
  1. Using a .020” feeler gauge, confirm jam nut contact to drag link turnbuckle. If no contact is noted, proceed to section   Measure Drag Link Assembly Threads (Figure 1). Jam nut to turnbuckle gap is not considered separation.
  1. Using a paint pen or equivalent, mark both jam nuts and turnbuckle with lines (Figure 1).
  1. Hold the drag link turnbuckle with back-up wrench (Figure 2).
  1. Using a 41 mm crowsfoot, such as Special Tool 2069400190 (Snap-on SCOM41) or equivalent, set a torque wrench to 20 N·m (15 ft. lbs.) (Figure 2).

Figure 1 – Mark Jam Nuts and TurnbuckleFigure 1 – Mark Jam Nuts and Turnbuckle

 

NOTE:  If using a digital torque wrench during the inspection, observe the torque wrench digital reading to determine if minimum torque of 20 N·m (15 ft. lbs.) is achieved.

 

NOTE: Some jam nut movement may occur when tightening from 20 N·m (15 ft. lbs.) to 148 N·m (109 ft. lbs.).  DO NOT replace the drag link if initial 20 N·m (15 ft. lbs.) is achieved.

 

  1. Rotate each jam nut in direction as shown (tightening direction) until wrench clicks or 20 N·m (15 ft. lbs.) is achieved (Figure 2).
  • If paint lines do not show nut rotation, continue to section Weld Turnbuckle Jam Nuts.
  • If either paint line shows nut rotation, continue to section Measure Drag Link Assembly Threads.

Figure 2 – Inspect for Jam Nut MovementFigure 2 – Inspect for Jam Nut Movement

 

B.  Measure Drag Link Assembly Threads

  1. Back off both jam nuts enough to paint mark threads.
  1. Paint mark threads of outer drag link at turnbuckle (Figure 3).

Figure 3 – Paint Mark on Threads

Figure 3 – Paint Mark on Threads

 

NOTE:  Turnbuckle end with notch marks on hex goes toward the outer drag link.

 

  1. Remove the turnbuckle from the inner and outer drag links (Figure 4).

Figure 4 – Remove TurnbuckleFigure 4 – Remove Turnbuckle

 

  1. Using Vernier Calipers, measure and record the inside diameter of the turnbuckle (end with notch marks on hex) (Figure 5).

 

NOTE:  Measure the inside diameter at two different locations (90° from each other).  Use the largest measurement.

Figure 5 – Measure Inside Diameter of Turnbuckle at Notched EndFigure 5 – Measure Inside Diameter of Turnbuckle at Notched End

 

  1. Using Vernier Calipers, measure and record the major outside diameter of the outer drag link threads 5mm (0.20 in. – approx 3 threads) from paint mark denoting end of turnbuckle (Figure 6). Be sure to measure using the flats on the calipers, do not measure inside the thread pitch (Figure 6).

 

NOTE:  Measure the outside diameter at two different locations (90° from each other).  Use the smallest measurement. 

 

Record smallest outer thread diameter (Step 5):                                            

 

Record largest inner thread diameter (Step 4):                                              

 

Subtract (smallest outer – largest inner):                                                      

 

  • If the result of the subtraction is 0.6 mm (0.024 in) or less, continue to section Replace Drag Link Assembly. 
  • If the result of the subtraction is greater than 0.6 mm (0.024 in), assemble the turnbuckle and continue to section Weld Turnbuckle Jam Nuts.

Figure 6 - Measure Outside Diameter of Outer Drag LinkFigure 6 – Measure Outside Diameter of Outer Drag Link

 

C.  Weld Turnbuckle Jam Nuts

 

NOTE: DO NOT WELD COLD, allow the parts to warm to room temperature, above 65° F (18° C).

 

NOTE: DO NOT LOOSEN JAM NUTS if steering wheel is centered and toe adjustment is not required.

 

  1. Adjust the toe if required and center the steering wheel.
  1. After adjustment, using a backer wrench and a 41 mm crowsfoot, such as Special Tool 2069400190 (Snap-on SCOM41) or equivalent, tighten the drag link turnbuckle jam nuts to 148 N·m (109 ft. lbs.). Make sure the toe setting does not change during tightening (Figure 2).
  1. Road test to verify the steering wheel is straight prior to welding.
  1. Disconnect the battery negative cable(s).

 

WARNING: 

  • When Welding or working with Adhesives always wear safety goggles and gloves to prevent contact with chemicals and to prevent weld spatter, sparks, and sharp metal from causing bodily injury. 
  • Wear an approved respirator while welding and during the application of adhesives to prevent inhalation of harmful vapors. 
  • Always remove NVH (Noise Vibration and Harshness) foam from welding repair area, as material is flammable.

 

WARNING:  Failure to follow these instructions may result in possible serious or fatal injury.

 

Welding

  • Comply with all federal, state and local regulations to avoid any injuries due to shock, fires, fumes, sparks and liquids. 
  • All flammable materials or liquid should be stored in tightly sealed and labeled containers, and used only in well ventilated areas. 
  • No spark producing equipment should be permitted in any area where flammable materials are being handled or stored.

 

  1. Clean the areas to be welded. Areas must be free of dirt, oil, water, salt, undercoating, moisture or any other contaminant that would affect the weld, then wire brush the area (Figure 7).

Figure 7 – Clean the Areas to be WeldedFigure 7 – Clean the Areas to be Welded

 

  1. Following the weld procedure values in chart below (Figure 8).

Figure 8 – Weld Procedure ValuesFigure 8 – Weld Procedure Values

 

  1. Using a Lincoln Powerwave 350 Flux Cored Arc Weld (MIG) or equivalent GMAW (MIG) welding machine (140-150 amps), apply a 17mm long weld the length of one turnbuckle flat on each jam nut (Figure 9).

Figure 9 – Weld Both Jam Nuts to the TurnbuckleFigure 9 – Weld Both Jam Nuts to the Turnbuckle

 

  1. Wire brush the slag from the surface of the welds (Figure 10).
  1. Allow to cool to room temperature.

Figure 10 – Prepare areas for PaintFigure 10 – Prepare areas for Paint

 

NOTE:  Each jam nut must hold a breakaway torque of 105 N·m (77 ft. lbs.).

 

  1. Using a backer wrench and a 41 mm crowsfoot, such as Special Tool 2069400190 (Snap-on SCOM41) or equivalent, set a torque wrench to 105 N·m (77 ft. lbs.) and attempt to loosen each jam nut (ref: Figure 2 for set-up). 
  • If both jam nuts do not rotate (breakaway), continue to step 11.
  • If either jam nut rotates (breakaway), repeat Steps 5 through 10 on a different turnbuckle flat. 
  1. Paint the area to prevent rust using MS-PF-1-25 black paint or equivalent.
  1. Remove the supports and lower the vehicle.
  1. Connect the negative battery cable and return the vehicle to the customer.

 

D.  Replace Drag Link Assembly 

  1. Raise and support the vehicle.
  1. Remove the right front tire and wheel assembly.
  1. Remove and DISCARD the outer drag link to tie rod nut (Figure 11).
  1. Remove the outer drag link tie rod from the knuckle using C-3894-A (puller shown in Figure 12).

Figure 11 – Outer Tie RodFigure 11 – Outer Tie Rod

 

  1. Remove and DISCARD the inner drag link to pitman arm nut (Figure 12).
  1. Remove the inner tie rod end from the pitman arm using special tool C-3894-A (Figure 12).
  1. Remove and RETURN the drag link assembly. See Parts Return section.

 

NOTE: Prior to installing tapered end suspension components, clean male and female surfaces with brake clean.

 

Figure 12 – Inner Tie RodFigure 12 – Inner Tie Rod

 

  1. Position the NEW drag link assembly to the vehicle.
  1. Install the inner drag link tie rod end to pitman arm using a NEW nut and tighten to 37 N·m Plus 180° (27 ft. lbs. Plus 180°).
  1. Install outer drag link tie rod end to the knuckle and tighten the NEW nut to 60 N·m Plus 105° (44 ft. lbs. Plus 105°).
  1. Install the right front tire and wheel assembly and tighten to proper torque specification (Figure 13).

Figure 13 – Wheel Assembly Torque SpecificationsFigure 13 – Wheel Assembly Torque Specifications

 

  1. Remove the supports and lower the vehicle.
  1. Adjust the toe and center the steering wheel.
  1. After adjustment tighten tie rod adjustment sleeve clamp bolt to the 75 N·m (55 ft.) (Figure 14).

Figure 14 - Adjustment Sleeve ClampFigure 14 – Adjustment Sleeve Clamp

 

  1. Return the vehicle to the customer.

 

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab.   Claims paid will be used by FCA to record recall service completions and provide dealer payments.

Use one of the following labor operation numbers and time allowances:

Labor Operation
Number 		Time
Allowance
Inspect Drag Link for Separation, Replace Drag Link and Set Toe 19-V0-61-82 1.1 hours
Inspect Drag Link and Jam Nut Gap (Not OK),
Measure Drag Link Assembly (Not OK),
Replace Drag Link and Set Toe		 19-V0-61-83 1.5 hours
Inspect Drag Link and Jam Nut Gap (Not OK),
Measure Drag Link Assembly (OK),
Set Toe and Weld Jam Nuts
(weld time not included, see related LOP)		 19-V0-61-84 1.1 hours
Inspect Drag Link and Jam Nut Gap (OK),
Jam Nut Torque (Achieved 20 N·m (15 ft./lbs.)),
Set Toe and Weld Jam Nuts
(weld time not included, see related LOP)		 19-V0-61-85 1.0 hours
Inspect Drag Link, Jam Nut Torque (20 N·m (15 ft./lbs.) Not Achieved),
Measure Drag Link Assembly (OK),
Set Toe and Weld Jam Nuts
(weld time not included, see related LOP)		 19-V0-61-86 1.2 hours
Inspect Drag Link, Jam Nut Torque (20 N·m (15 ft./lbs.) Not Achieved),
Measure Drag Link Assembly (Not OK),
Replace Drag Link and Set Toe		 19-V0-61-87 1.5 hours
Related LOP:
Weld Jam Nuts 19-V0-61-50 0.5 hours
NOTE: If your dealer is not equipped with the proper welding equipment to complete this recall, please refer to the Warranty Administration Manual (WAM) for standard sublet procedure and sublet LOPs to utilize in addition to the recall specific LOPs listed above.
Floor Plan Reimbursement 95-95-95-97 Calculate
See Below

 

Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale.  This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available.  Note:  If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date.  For this Recall, the stop sale was initiated on 02/01/2019 and the remedy was made available on 03/20/2019, therefore, the number of days cannot exceed 47 days.

Vehicle Average Daily Allowance
2017 (DJ) RAM 2500 Pickup
2017 (D2) RAM 3500 Pickup
2017 (DD) RAM 3500 Cab Chassis
2017 (DF) RAM 3500 10K LB. Cab

Chassis

 

NOTE:  See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

 

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

 

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail.  They are requested to schedule appointments for this service with their dealers.  A generic copy of the owner letter is attached.

 

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles.  The owner’s name, address and phone number are listed if known.  Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the “Service” tab and then click on “Global Recall System.”  Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states.  Use of this information is permitted for this recall only and is strictly prohibited from all other use.

 

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC

This notice applies to your vehicle,

 [Model Year and Model]  VIN XXXXXXXXXXXXXXXXX V06/NHTSA 19V-021

 

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

 

  1. RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep® / RAM Dealership 
  1. Call the FCA Recall Assistance Center at 1-866-220-6747. An agent can confirm part availability and help schedule an appointment 
  1. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

 

QR Code            

 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

 

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall V06.

IMPORTANT SAFETY RECALL

Drag Link

 

Dear [Name],

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. 

FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [2014-2018 (DJ) RAM 2500 Pickup, 2013-2018 (D2) RAM 3500 Pickup, 2014-2018 (DD) RAM 3500 Cab Chassis and 2016-2018 (DF) RAM 3500 10K LB. Cab Chassis] trucks.

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

 

WHY DOES MY VEHICLE NEED REPAIRS?

The drag link on your truck [1] may have been built with an outboard steering linkage jam nut that could loosen allowing one end of the drag link to separate from the adjuster sleeve.  A drag link separation can result in a loss of directional steering control, which can cause a vehicle crash without prior warning.

 

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA will repair your vehicle [2] free of charge (parts and labor).  To do this, your dealer will inspect the torque values.  If the torque values meet requirement, the nuts will be welded to the adjuster sleeve. If the torque values do not meet requirement, the drag link assembly will be replaced.  In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit.  Your time is important to us; please be aware that these steps may require more time.  The estimated repair time is two hours.  We recommend that you schedule a service appointment to minimize your inconvenience.  Please bring this letter with you to your dealership.

 

 

VISIT RECALLS.MOPAR.COM/HELP FOR MORE INFORMATION AND
ANSWERS TO FREQUENTLY ASKED QUESTIONS

 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

 

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

 

Customer Assistance/Field Operations

FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

 

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

This notice applies to your vehicle,

[Model Year and Model]

 

VIN XXXXXXXXXXXXXXXXX

V06/NHTSA 19V-021

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

  1. Visit mopar.com to sign up for email or SMS notifications for when remedy parts become available. You will be asked to provide your Vehicle Identification Number (VIN), provided above
  2. Scan below using your smartphone or tablet to sign up to be notified when remedy parts become available

 

QR Code

 

  1. Wait for FCA US to contact you again, by mail, with a follow-up recall notice when remedy parts are available
  2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can sign you up to be notified when remedy parts become available, or answer any other questions you may have

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall V06.

IMPORTANT SAFETY RECALL

Drag Link

 

Dear [Name],

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [2014-2016 (DJ) RAM 2500 Pickup, 2013-2016 (D2) RAM 3500 Pickup, 2014-2016 (DD) RAM 3500 Cab Chassis and 2016-2016 (DF) RAM 3500 10K LB. Cab Chassis] trucks.

 

WHY DOES MY VEHICLE NEED REPAIRS?

The drag link on your truck [1] may have been built with an outboard steering linkage jam nut that could loosen allowing one end of the drag link to separate from the adjuster sleeve.  A drag link separation can result in a loss of directional steering control, which can cause a vehicle crash without prior warning.

 

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

The remedy for this condition is not currently available. We are making every effort to finalize the remedy as quickly as possible, and will service your vehicle free of charge (parts and labor).

 

FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is available. Once you receive your follow-up notice, simply contact your Chrysler, Jeep®, Dodge or RAM dealer right away to schedule a service appointment [2]. Additional options for your next steps are included on the left side of this notification. We appreciate your patience.

 

 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3]. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

 

We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.

 

Customer Assistance/Field Operations  FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

 

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

11 Affected Products

Vehicles

MAKE MODEL YEAR
RAM 2500 2014-2018
RAM 3500 2013-2018

 

21 Associated Documents

Chronology

RMISC-19V021-4680.pdf 200.399KB

RMISC-19V021-4680

 

Recall Acknowledgement

RCAK-19V021-2682.pdf 245.193KB

RCAK-19V021-2682

 

Recall 573 Report-Amendment 4

RCLRPT-19V021-1064.PDF 214.704KB

RCLRPT-19V021-1064

 

Recall 573 Report-Amendment 3

RCLRPT-19V021-6792.PDF 214.639KB

RCLRPT-19V021-6792

 

ISSUED Owner Notification Letter(Part 577)

RCONL-19V021-8699.pdf 517.468KB

RCONL-19V021-8699

 

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V021-9519.pdf 303.409KB

RIONL-19V021-9519

 

Recall 573 Report-Amendment 2

RCLRPT-19V021-8342.PDF 214.595KB

RCLRPT-19V021-8342

 

Remedy Instructions and TSB

RCRIT-19V021-8391.pdf 1529.388KB

RCRIT-19V021-8391

 

Remedy Instructions and TSB

RCRIT-19V021-2187.pdf 1471.809KB

RCRIT-19V021-2187

 

Remedy Instructions and TSB

RCRIT-19V021-0095.pdf 1381.827KB

RCRIT-19V021-0095

 

Recall 573 Report-Amendment 1

RCLRPT-19V021-8787.PDF 214.628KB

RCLRPT-19V021-8787

 

Manufacturer Notices(to Dealers,etc) – 02/01/2019 New Safety Recall Advanced Communication – V06

RCMN-19V021-5572.pdf 100.48KB

RCMN-19V021-5572

 

FCA US LLC Chronology 2013-17 MY Ram Steering Linkage Submitted on January 25, 2019

RMISC-19V021-4395.pdf 351.1KB

RMISC-19V021-4395

 

Defect Notice 573 Report

RCLRPT-19V021-6219.PDF 214.628KB

RCLRPT-19V021-6219

 

Recall Quarterly Report #1, 2019-1

RCLQRT-19V021-9929.PDF 211.142KB

RCLQRT-19V021-9929

 

Recall 573 Report-Amendment 5

RCLRPT-19V021-1298.PDF 215.306KB

RCLRPT-19V021-1298

 

Remedy Instructions and TSB

RCRIT-19V021-7805.pdf 1624.955KB

RCRIT-19V021-7805

 

Remedy Instructions and TSB

RCRIT-19V021-9900.pdf 1394.685KB

RCRIT-19V021-9900

 

Recall Quarterly Report #2, 2019-2

RCLQRT-19V021-8530.PDF 211.256KB

RCLQRT-19V021-8530

 

ISSUED Renotification Notice

RCRN-19V021-3903.pdf 133.445KB

RCRN-19V021-3903

 

Recall Quarterly Report #3, 2019-3

RCLQRT-19V021-7584.PDF 211.351KB

RCLQRT-19V021-7584

 

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V021&docType=RCL

 

1 Associated Investigation

Steering loss due to linkage separation
NHTSA ID: PE18016
Dated opened: December 17, 2018

The Office of Defects Investigation (ODI) has identified two complaints alleging the steering system failed on model year (MY) 2015 and 2016 Ram 2500s. Both vehicles were equipped with four wheel drive, and both failures occurred while the vehicle was in operation. The failures were allegedly due to the separation of the drag link, a steering linkage that connects between the right front steering knuckle and the pitman arm on the steering box output shaft. The separation occurred at a threaded coupler within the drag link intended to be used for adjusting the length of the linkage during maintenance (alignment) of the steering system. Once separation occurs, turning the steering wheel has no effect, and there is no way for the driver to control or maintain the direction of the vehicle.

In one report, the complainant alleges the linkage separated while the vehicle was negotiating a left hand curve on a highway traveling at a speed of 65 to 70 MPH. As a result the vehicle departed the right side of the roadway and was brought to a stop in an unimproved shoulder area. An injury is alleged due to the vehicle encountering rough surfaces (ditches) on the shoulder. The second report involved a separation that, based on complainant interview occurred while the vehicle was being driven (reversed) out of a parking space. The drag link and coupler assembly had to be replaced to repair both vehicles.

ODI is opening this investigation to evaluate the cause, consequence, scope and frequency of the alleged defect (drag link separation) in the subject Ram vehicles.

The reports cited above can be reviewed at NHTSA.gov under the following reference numbers: 11064516, 11083519 (which is also reported under 11053917).

 

Bestseller No. 1
YESWELDER 135Amp MIG Welder,110V Flux Core Welder Flux MIG/Lift TIG/Stick 3-in-1 Welding Machine IGBT Inverter Welder
YESWELDER 135Amp MIG Welder,110V Flux Core Welder Flux MIG/Lift TIG/Stick 3-in-1 Welding Machine IGBT Inverter Welder
  • More powerful:Up to 135 Amp output allows you to weld mild steel up to 5/32” in the plate.Suitable for 0.30” & .035” flux core wire.
  • Multi-Process：Gasless MIG/Stick/Lift TIG ，3-in-1 Welder.(need buy extra tig lift torch, not included inside product).
  • Simple to use：Automatic change of the voltage & wire feeding speed by adjusting the amperage.
  • Safety: Automatic compensation for voltage fluctuation, over current protection, over load protection.
  • Take it Everywhere：Lightweight and portable - just 13.5 lbs.
$117.99
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SaleBestseller No. 2
TOOLIOM 200M MIG Welder 3 in 1 Flux MIG/Solid Wire/Lift TIG/Stick Welder 110 / 220V Dual Voltage Welding Machine
TOOLIOM 200M MIG Welder 3 in 1 Flux MIG/Solid Wire/Lift TIG/Stick Welder 110 / 220V Dual Voltage Welding Machine
  • Synergic Control: The welding parameter is built-in with precise data. It will choose the voltage, amperage and feeding speed that is needed based on welder data, making it much easier for new welders.
  • Multi-functions in one machine: Suitable for MMA, Lift TIG, flux MIG, gas MIG
  • Powerful Machine: Up to 200A output current that can weld mild up to 5/32 inch (4.0mm) plate.
  • Big enough to apply to 2 and 10 pounds rolls of wire. Ready to feed .030"(0.8mm) with solid core wire, and .035" (0.9mm)with flux core wire.Can Handle E7018 basic electrode.
  • Dual voltage input design: Welding machine can be plugged into 110（120）V / 220(230)V dual voltage (Automatic fitting).
$369.99 −$100.00 $269.99
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SaleBestseller No. 3
AZZUNO MIG Welder,Flux Core Welder 130Amp 110V Gasless MIG Welding Machine IGBT Inverter Welder Portable Wire Feed Welder (volts, 110)
AZZUNO MIG Welder,Flux Core Welder 130Amp 110V Gasless MIG Welding Machine IGBT Inverter Welder Portable Wire Feed Welder (volts, 110)
  • Easy to Use:The welding machine has included with voltage control knob,wire speed adjustment knob and with synergic control, automatic change of the voltage & wire feeding speed by adjusting the amperage or choosing different thicknesses. Even beginners can use it easily.
  • Powerful And Safe Machine:This 130A Welding machine can weld mild up to 3.0mm plate,equipped with overload and overheating system,feel free to use,it’s very safe.Big enough to handle 2.2 pound rolls of wire.
  • Portable Design: Lightweight and compact design, with a comfortable hand grip that makes it easy to carry wherever you want; It only weighs 8.7 lbs., so you can effortlessly take it as far as you can.
  • Wide Applications:It can be used with a wide variety of metals and alloys.Suitable for home users, DIY craft enthusiasts, beginners and small projects.
  • Package Includes:130 MIG welding machine; Mig torch; Ground clamp; Welding mask; Brush;0.5kg 0.8mm flux cored wire;Gloves.(The color of the gloves is random.The brush and the handle of mask is inside the machine.)
$119.99 −$10.00 $109.99
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Bestseller No. 4
display4top Mig Welder, 130A Portable Welding Machine, Flux Core Wire Welder, MIG 130 Automatic Feed Welding Machine Equipment with Mask - 110V
display4top Mig Welder, 130A Portable Welding Machine, Flux Core Wire Welder, MIG 130 Automatic Feed Welding Machine Equipment with Mask - 110V
  • ★EXCELLENT PERFORMANCE: Output current: 30-130A. Easy to use flux cored wire automatically releases metal inert gas while welding and the welder prevents oxidation of welded parts; excellent for home repair and hobby projects in light steel.
  • ★DURABLE & PORTABLE: This MIG130 welder is an amazing portable welding machine. Easy to adjust, smooth sound and excellent weld quality. The welder casing is made of metal, sturdy and durable. Whether welding thick or thin materials, the welding speed is fast, spatter is low and it is easy to use.
  • ★OVERHEAT PROTECTION: Display4top welder has a safety protection function, when the welder works too long and the temperature is too hot, the welder will stop working to ensure your safety. Also the built-in cooling fan can help the welder cool down and dissipate heat while working.
  • ★WIDE APPLICATIONS: Compact and light weight, easy to store and carry, can be used for hardware welding materials, home DIY, automotive repair, engineering operations, steel structure welding.
  • ★ACCESSORIES INCLUDED: 1x welding gun with on/off safety contro, 1x grounding clamp, 1x brush, 1x protection mask and several other small accessories. If you have any questions, please contact us as soon as possible.
$159.99
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SaleBestseller No. 5
Power MIG 211i MIG Welder
Power MIG 211i MIG Welder
  • Simple user interface - Seven segment display with basic knob controls.
  • Process Capabilities - MIG, Flux-Cored and Spool Gun.
  • Dual Input Voltage - 120V and 230V inputs so you can plug into any common power supply.
  • Ergonomic Case - Sleek and robust case design with multiple lift points for ease of mobility around the shop.
  • Lightweight and Portable - Only 41 lbs
$1,374.92 −$75.92 $1,299.00
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Bestseller No. 6
ARCCAPTAIN MIG Welder, 200Amp 6 in 1 Gas MIG/Gasless Flux Core MIG/Stick/Lift TIG/Spot welding/Spool Gun 110V/200V Aluminum Multi Process Welding Machine with LED Digital Display, Burn Back Adjustment
ARCCAPTAIN MIG Welder, 200Amp 6 in 1 Gas MIG/Gasless Flux Core MIG/Stick/Lift TIG/Spot welding/Spool Gun 110V/200V Aluminum Multi Process Welding Machine with LED Digital Display, Burn Back Adjustment
  • POWERFUL 6-IN-1 MIG WELDER: The multi-process welding machine that included Gas/Solid Wire MIG(GMAW), Gasless Flux Core MIG(FCAW), Stick/MMA, Spot welding, Lift TIG, spool gun connector optional (tig gun and spool gun not included). Suitable for all kinds of welding requirements .023”/.030”/.035” solid wire, .023”/.030”/.035” flux core wire, .035”/.045” aluminum wire.
  • SYNERGIC MIG: Digital control and automatically match the recommend current and wire feeding speed when selecting the diameter of welding wire and gas material, also you can adjust the welding current according to your welding habit. Easy to work with beginners or professional welders. Cooling fan that runs only when it's needed so no constant buzzing sounds.
  • MULTI-FUNCTIONAL WELDER: The MIG welder features some special functions that included adaptive crater, burn-back adjustment and pre-flow/post-flow, which improve your welding efficiency. 2T/4T 2 welding way meets your needs. Store 10 preset settings: can set 10 groups of parameter data for each welding mode, it’s more convenient to start the next welding job.
  • REVOLUTIONARY LARGE LED DISPLAY: Exclusive human-computer Interaction LED screen design, provides you with accurate data display and makes you read easier and more clear without taking off your helmet. Easy to carry with a handle or shoulder strap(included), perfect for outdoor maintenance, farm, road equipment, and home DIY.
  • WARM SERVICE & 2-YEAR WARRANTY: 30-Day Money Back Guarantee and 2-Year Warranty. Every single of our welder machines passed various authoritative Laboratory tests in simulating extremely harsh environments before leaving our ARCCAPTAIN factory that conforms to the high standards. We take care of our customer’s safety based on VRD, over current/over voltage/over current/over-load/overheating protection function.
$499.99
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Bestseller No. 7
S7 200A MIG Welder - 4 in 1 Multiprocess Welding Machine for Gas/Gasless Welding, Lift TIG, and Stick ARC Welding - Dual Voltage 110V/220V
S7 200A MIG Welder - 4 in 1 Multiprocess Welding Machine for Gas/Gasless Welding, Lift TIG, and Stick ARC Welding - Dual Voltage 110V/220V
  • 🛡️Versatile 4 in 1 Welding Machine: This multiprocess welding machine is perfect for MMA, Lift TIG, flux MIG, and gas MIG welding. Choose from 4 welding modes to suit your needs.
  • 🛡️Synergic Control for Easy Use: Adjust the amperage or wire thickness and the voltage and wire feeding speed will automatically change. Even beginners can use it with ease.
  • 🛡️Gas/Gasless Welding Options: Choose between Flux Core Wire (Gasless) or Solid Wire (Gas) welding. This welder can handle 2 lb and 5 lb rolls of wire 0.8mm~1.0mm Flux Core Wire/Solid Wire, with a maximum welding thickness of 4.5mm.
  • 🛡️Lift TIG/ARC Welding Capabilities: Lift TIG is available with a TIG Torch that fits WP17V (not included in the package). TIG welding thickness ranges from 0.5MM-3MM, making it suitable for thin work-pieces such as stainless steel, alloy steel, carbon steel, and more. Arc welding fits rods E7018, E6013.
  • 🛡️Powerful and Safe: This 200A welding machine can weld mild up to 4.0mm plate and is equipped with an overload and overheating system, making it safe to use.
$169.99
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SaleBestseller No. 8
Forney Easy Weld 261, 140 FC-i Welder, 120V, Green
Forney Easy Weld 261, 140 FC-i Welder, 120V, Green
  • EASY TO USE-140 FC-I MIG machine uses 0.30, flux core wire. It has infinite voltage and wire feed speed control so you can dial in the perfect weld! Perfect entry level welder
  • POWERFUL- Up to 140 Amp output that allows you to weld mild steel up to 1/4 in plate
  • PORTABLE WELDER- Lightweight 19 lbs. easily carried to any Do-It-Yourself, Maintenance, Repair, Metal Fabrication and Hobbyist project
  • RUGGED- All metal case, Built to take the day to day. Big enough to handle 2 and 10 pound rolls of wire
  • WELDER INCLUDES- 8' MIG gun, 8' ground clamp, Integrated handle with torch wrap and a 20A-15A adapter. Backed by a 12-month warranty
$399.99 −$160.00 $239.99
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SaleBestseller No. 9
Lincoln Electric FC90 Flux Core Wire Feed Welder and Gun, 90 Amp, 120V, Inverter Power Source for Easy Operation, Portable Shoulder Strap, Best for Small Welding Jobs
Lincoln Electric FC90 Flux Core Wire Feed Welder and Gun, 90 Amp, 120V, Inverter Power Source for Easy Operation, Portable Shoulder Strap, Best for Small Welding Jobs
  • WELD ANYWHERE: Plug in the Century FC90 flux-cored wire feed welder anywhere 120V input power is available
  • LIGHTWEIGHT & PORTABLE: Ideal for maintenance and mobile welders, thanks to its small and lightweight inverter design and shoulder strap for portability
  • FC90 WELDER FEATURES: Automatic thermal protector shuts off output until machine cools to a normal operating temperature; Easy to turn control knobs allow you to fine tune welding parameters; Conveniently load your spool of wire on top of machine
  • SMOOTH OPERATION: Inverter power source makes it more efficient to operate and provides smoother weld characteristics compared to traditional welders
  • PERFECT FOR SMALL WELD JOBS: This machine is best for DIY projects, hobbyists, home repairs and more; Infinite welding voltage allows fine-tuning of weld characteristics; 30% duty cycle at 80 Amp; 30-90 Amp range
$249.00 −$15.89 $233.11
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Bestseller No. 10
SONNLER 160A MIG Welder, 3 in1 Flux Core MIG/Stick/Lift TIG welding machine, 110/220V Gasless Portable IGBT Inverter Welder with Synergy, Equipment with Welding Gun And 2lb Welding Wire
SONNLER 160A MIG Welder, 3 in1 Flux Core MIG/Stick/Lift TIG welding machine, 110/220V Gasless Portable IGBT Inverter Welder with Synergy, Equipment with Welding Gun And 2lb Welding Wire
  • 【MIG MMA TIG In ONE Welder Machine】: The multi-process welding machine that included Gasless Flux Core MIG(FCAW), Stick/MMA, Lift TIG (NOTE: TIG Torch not included). Support 0.035 0.030 Gasless Flux Core welding wire, 110v or 220v. Use SONNLER MIG160 welding machine meet your most of needs, saving you money.
  • 【Intelligent Synergy Control】: Select the welding wire diameter (0.030/0.035 inch) according to the situation, SONNLER MIG160 welding machine will automatically adjust the current and match the best voltage and wire feeding speed to achieve the best welding effect, you don't need to worry this. So is not only suitable for professionals, but also for weld beginners or those who want to repair broken stuff in the home
  • 【Powerful 110/220V MIG welder Machine】: Dual voltage can support more usage scenarios, you can use it at home as a home repair gadget (use 110V voltage), and you can also use it in the factory to play a greater role (use 220V voltage). This welder is easy to carry with a handle or shoulder strap(included), perfect for outdoor repairs, farms, and DIY.
  • 【Excellent Arc Stability】: This MIG-160 uses the most advanced IGBT inverter technology, which ensures excellent arc stability, high efficiency, and convenience. Rated output current: 160 Amps. Output current range: 20 - 160 Amps. Can be used for welding steel, iron, stainless steel, and other metals.
  • 【Worry-free&after-sales service】: All SONNLER products provide 30-day free return and exchange, and a free warranty within 2 years. All products are strictly tested before delivery to ensure that customers receive the most perfect products.
$149.99
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Last update on 2023-05-21 / Affiliate links / Images from Amazon Product Advertising API

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