January 24, 2019 NHTSA CAMPAIGN NUMBER: 19V051000
Defrost System Incompatibility/FMVSS 103
The lack of a functioning windshield defrosting and defogging system may decrease the driver’s visibility, increasing the risk of crash.
NHTSA Campaign Number: 19V051
Manufacturer Chrysler (FCA US LLC)
Components VISIBILITY
Potential Number of Units Affected 15
Summary
Chrysler (FCA US LLC) is recalling certain 2019 RAM 1500 vehicles equipped with a 12″ touchscreen display and a base-level heating, ventilation and air conditioning (“HVAC”) system. Vehicles with this combination do not have a functioning windshield defrosting and defogging system. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 103, “Windshield defrosting and defogging systems.”
Remedy
Chrysler will notify owners, and dealers will repurchase the affected vehicles. The recall began March 7, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler’s number for this recall is V12.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
March 2019
Dealer Service Instructions for:
Safety Recall V12 / NHTSA 19V-051 HVAC System
Remedy Available
2019 | (DT) | Ram 1500 Pickup |
NOTE: This recall applies only to the above vehicles equipped with a 12 inch touchscreen display radio combined with the base Heating, Ventilation and Air Conditioning (HVAC) system.
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement toapply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. |
Subject
The 12-inch touchscreen display radio on about 15 of the above vehicles may not communicate with the base HVAC system. Customers may realize that the HVAC system is not functioning by a lack of response to control inputs in the 12-inch touchscreen display radio interface. The lack of a functioning windshield defrosting and defogging system may decrease outward visibility in certain driving conditions and can cause a vehicle crash without prior warning.
The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 – which requires vehicles to “have a windshield defrosting and defogging system.” Vehicles built with the 12-inch touchscreen display radio combined with the base Heating, Ventilation and Air Conditioning (HVAC) system do not have a functioning windshield defrosting and defogging system.
Repair
FCA US will repurchase the affected vehicles based on the fair market value of the vehicle based on its mileage and condition (less any modifications) using publicly available third-party valuation tools. The dealer or FCA US Customer Care will make arrangements with the vehicle owner for a final appraisal of vehicle value.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this appraisal with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
This notice applies to your vehicle,
[Model Year and Model] VIN XXXXXXXXXXXXXXXXX V12/NHTSA 19V-051
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
- Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can help schedule an appointment
- Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
QR Code
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall V12.
IMPORTANT SAFETY RECALL
HVAC System
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA has decided that certain [2019 model year (DT) RAM 1500 Pickup] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 – which requires vehicles to “have a windshield defrosting and defogging system.” Vehicles built with the 12inch touchscreen display radio combined with the base Heating, Ventilation and Air Conditioning (HVAC) system do not have a functioning windshield defrosting and defogging system.
It is extremely important to take steps now to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The 12-inch touchscreen display radio on your vehicle [1] may not communicate with the base HVAC system. Customers may realize that the HVAC system is not functioning by a lack of response to control inputs in the 12-inch touchscreen display radio interface. The lack of a functioning windshield defrosting and defogging system may decrease outward visibility in certain driving conditions and can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will offer to repurchase your vehicle. [2] FCA US’ offer to repurchase your vehicle will be based on the fair market value of your vehicle based on its mileage and condition (less any modifications) using publicly available third-party valuation tools. Your dealer will assist you in making arrangements for a final appraisal of your vehicle.
TO SCHEDULE THE REPURCHASE OF YOUR VEHICLE,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have your vehicle repurchased.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
RAM | 1500 | 2019 |
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V051-2303.pdf 516.489KB
RCONL-19V051-2303
Recall Acknowledgement
RCAK-19V051-3986.pdf 245.127KB
RCAK-19V051-3986
Non-Compliance Notice 573 Report FMVSS 103
RCLRPT-19V051-5247.PDF 214.024KB
RCLRPT-19V051-5247
Manufacturer Notices(to Dealers,etc) – 01/31/2019 New Safety Recall Advanced Communication – V12
RCMN-19V051-9037.pdf 203.182KB
RCMN-19V051-9037
Remedy Instructions and TSB
RCRIT-19V051-5446.pdf 743.724KB
Recall 573 Report-Amendment 1
RCLRPT-19V051-5159.PDF 214.008KB
RCLRPT-19V051-5159
Recall Quarterly Report #1, 2019-1
RCLQRT-19V051-8006.PDF 211.136KB
RCLQRT-19V051-8006
Recall Quarterly Report #2, 2019-2
RCLQRT-19V051-5452.PDF 211.239KB
RCLQRT-19V051-5452
Recall Quarterly Report #3, 2019-3
RCLQRT-19V051-0139.PDF 211.317KB
RCLQRT-19V051-0139
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V051&docType=RCL
- THE GO TO GLASS CLEANER - Streak Free is the gentle, tint safe glass cleaner that removes dirt, dust, fingerprints, grease, oil, and grime with no left over residue, no streaking, and no fuss.
- A TRUELY CLEAN EXPERIENCE - Streak Free leaves no streaks, spots, or stains and truly makes your glass disappear; containing static inhibiting agents that help resist dust that is attracted to the surface due to the charge generated by rubbing surface with a towel.
- AMMONIA FREE - Streak Free is the gentle ammonia free formula safe for any window tint film; Other cheaper glass cleaners work by using harsh and toxic chemicals that stain, bubble, and degrade your tint.
- NO HARSH CHEMICALS - Streak Free is mixed without volatile chemicals, harsh cleaners, or caustic ingredients, ensuring your expensive tint gets the most delicate yet thorough cleansing experience possible.
- NOT JUST FOR YOUR CAR - Perfect for auto, home, and office; works on glass, mirrors, screens, lenses, & more; Professional grade results anyone can achieve
- Streak-Free Shine
- Removes Tough Stains
- Outperforms the Competition
- Intimate Combination: The car windshield cleaner with a detachable handle, can be disassembled into halves for storage. It comes with 4 pcs washer towels (one more than others) and one 60ml spray bottles.
- Fast and Easy to Clean Auto Windshield: Clean car window interiors and exteriors without straining. No more hurting your back. With the extra long extension handle(longer than others) and bigger pivoting head getting to those hard-to-reach car window bases is simple.The twist lock on the handle is tight and it stays extended all the way.
- Multiple Applications: Works well as a fog and moisture removal tool. Use the cleaning brush set in your car, hard to reach windows in your house, television, glass screens, glass mirrors, and even floors. Good for all size cars, trucks, SUVs, and RVs.
- Great Design Car Window Cleaner: A washable microfiber pad with good water absorbability. Tips: For leaving no streaks or haze, you can put a paper towel between the microfiber cloth and the window, then spray the cleaner and wipe.
- A safety hammer at the joint of handle and panel shall be a choice to get through an emergency, which is made of high-grade carbon steel.
- INVISIBLE GLASS CLEANER: See Why Invisible Glass Cleaner Is The #1 Top Seller In Automotive For Window And Glass Cleaning At Home And In The Car. Get A Superior, Brilliant Clean That’S Instantly Noticeable.
- 100% RESIDUE FREE: There’s no streaks, no drips, and no mess thanks to the Invisible Glass formula. This unique formula contains no streaky soaps, scents, or dyes. No residue is left behind on your glass.
- DEEP-CLEANSING FOAM: This Unique Foam Cleanser Scrubs Deep To Remove Road Grease And Grim, Dirt, Salt, Mud And More From Your Windshield And Mirrors For A Striking Shine.
- TINT SAFE: Invisible Glass Cleaner Instantly Removes Even The Toughest Grease And Grime Including Fingerprints, Vape And Cigarette Haze, And Gases Released From Plastic Dashboards. Safe For Tinted And Non-Tinted Windows.
- Includes two 19-ounce aerosol cans
- TOUGH ON GRIME - Signature Series Glass Cleaner cuts through tough grime, grease, dirt, and filth to restore perfect streak-free clarity to glass inside and outside any automobile without using noxious chemicals.
- PROFESSIONAL STRENGTH FORMULA - With a few sprays of Signature Series Glass Cleaner, dirt and debris simply disappear; the advanced glass cleaner decontaminates the area fast, and reduces static cling to help repel future dirt and dust.
- STREAK FREE - While generic window cleaners leave streaks and harm window tint, the advanced Signature Series formula restores streak-free clarity without staining or damaging tint films or clear plastics.
- SAFE FOR ALL GLASS SURFACES - The unique formula works on any glass surface, window tint film, computer screens, LCD televisions, household windows, and even plastic windows and windscreens like plexiglas parts.
- IMPROVE CLARITY - There are enough distractions while driving; take any dirt, grime, or debris out of the equation, and use Signature Series Glass Cleaner for improved clarity and safety when driving out on the road!
- POWERFUL DECONTAMINATION: Our car glass oil film cleaner is the ideal solution to remove stubborn stains from your car windows or other glass surfaces without damaging the glass. The powerful formula of car glass cleaner makes it easy and quick to eliminate tough oil film and water stains from the glass, enhancing night and wet weather visibility.
- WIDE RANGE OF APPLICATION: Our glass film removal cream scrubs deep to remove road grease and grim, insect marks, bird droppings, rain marks, sap, mud and more from your windshield and mirrors for a striking shine. The same applies to bathroom glass, window glass, etc.
- HIGH-PERFORMANCE RESTORER: Our car window cleaner contains mild abrasives for deep cleaning auto glass without scratching. It can strip away existing water-repellent film and restores glass to its original condition, providing an excellent windshield surface for new glass protection.
- EASY TO USE: 1. Rinse the broken sand and dust on the surface of the glass with water. 2. Apply a windshield cleaner on a wet sponge. 3. Rub the glass in circular motions to ensure an even coating. 4. Rinse with water, and then dry with a towel.
- 100% REFUND GUARANTEE: We are very confident in the quality of our glass cleaner, you can trust the superior formula of this glass cleaner. If it is damaged due to reasons of quality within 2 years, we will provide a 100% refund to protect the rights of our customers.
- 100% RESIDUE FREE: Invisible Glass contains no streaky soaps, scents or dyes. Our formula cleans and produces a brilliant shine without streaky additives like other glass cleaners that can leave you feeling frustrated that your glass is not clean.
- GLASS SO CLEAN, YOU’LL THINK IT’S INVISIBLE: Powerful foaming cleaning action easily lifts and removes fingerprints, smudges, dirt, pet slobber, grease and smoke haze. Gives a brilliant shine on all glass surfaces.
- AMMONIA-FREE: Our unique Invisible Glass formula contains no ammonia, so it’s perfect for use on tinted and non-tinted glass. Use it at home, on stainless steel appliances, in the car, on the boat, at the office, and more.
- MADE IN USA: Proudly American-made, you can trust the quality and superior formula of this glass cleaner and window spray. It’s the best super window cleaner you can buy.
- MONEY-BACK GUARANTEE: If you’re not completely satisfied with the performance of Invisible Glass Cleaner, simply let us know for a prompt and cheerful refund, guaranteed!
- 100% RESIDUE FREE: The Invisible Glass formula contains no streaky soaps, scents, or dyes. Absolutely ZERO residue on your glass – just invisible glass.
- CONVENIENT SPRAY-THRU CAP: This 15 oz. aerosol is easy to use and store with its capless design for a brilliant shine on all glass surfaces.
- AMMONIA-FREE: Our unique Invisible Glass formula contains no ammonia, so it’s perfect for use on tinted and non-tinted glass. Use it at home, on stainless steel appliances, in the car, on the boat, at the office, and more.
- MADE IN USA: Proudly American-made, you can trust the quality and superior formula of this glass cleaner and window spray. It’s the best super window cleaner you can buy.
- MONEY-BACK : If you’re not completely satisfied with the performance of Invisible Glass Cleaner, simply let us know for a prompt and cheerful refund, !
- 3X Thicker Car Windshield Cleaning Microfiber-Gven windshield cleaner comes with highly effective soft microfiber which is 3 times thicker and more absorbent than those ordinary fabrics. No Streaks Left!
- Aluminum Handle- Aluminum windshield cleaner handle will not break and non-slip sponge make your hand comfort even under great pressure. Extendable feature helps get the hard-to-reach area and no more hurts your back.
- Pivoting& Rotating Head-helps to provide better leverage and full contact to all surfaces to remove troublesome gunk in the corner of windshield, ideal for interior & exterior cleaning.
- Multiple Uses- Besides for car windshield cleaner, three pieces of removable fiber towels& 1 piece of cleaning cloth& spray bottle are suitable for kitchens, bathrooms, furniture, mirrors, ceramic, shower stalls and other household window clean!
- Gift Choice- The car window cleaner packed well as gift choice for car lovers. For better experience, please read the instruction on package before using!
- Powerful Formula: Our car glass cleaner contains mild abrasives and non-ionic surfactant that can seep into the oil film and dirt to eliminate all the stains at the root level. Such a car glass oil film cleaner not only deeply removes the stains on the glass surface but also does no harm to the glass, rendering a highly cleansed and fresh surface.
- Long-term Protection: After cleaning, Galitoon Glass Cleaner will form a protective layer on the glass surface and provide some protection against future water spots. Our windshield cleaner can reduce the adhesion of road grease and grime and slow down the formation of oil film, leaving the glass sparkling clean and shiny for a long time afterward.
- Easy to Use: Rinse the glass surface with clean water and apply car window cleaner on the sponge. Rub the sponge up and down or in circular motions on the glass to ensure an even coating. Then rinse off with water and dry with a clean towel. Don't forget to wipe down the wiper strips. Just a few extra minutes detailing your windows with our glass film removal cream can improve your driving visibility, wiper blade performance, and might even your driving safety!
- Multiple Applications: Our water spot remover is great for cleaning a variety of glass surfaces including automotive windshields, sunroofs, household glass windows and doors, mirrors, and more. It gently and effectively strips away water spots, dust, dead bugs, oily film, tree sap, bird droppings, fingerprints, and road grime from glass. This glass oil film remover for car can also eliminate existing old water-repellent coatings before applying a new one.
- Excellent After-sales Service: We’re so confident that you will like our automotive glass cleaner. If you have any problems with it, please feel free to contact us, we promise to give you a satisfactory solution after confirmation.
Last update on 2023-01-21 / Affiliate links / Images from Amazon Product Advertising API
This product was presentation was made with AAWP plugin.