January 24, 2019 NHTSA CAMPAIGN NUMBER: 19V051000
Defrost System Incompatibility/FMVSS 103
The lack of a functioning windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of crash.
NHTSA Campaign Number: 19V051
Manufacturer Chrysler (FCA US LLC)
Components VISIBILITY
Potential Number of Units Affected 15
Summary
Chrysler (FCA US LLC) is recalling certain 2019 RAM 1500 vehicles equipped with a 12" touchscreen display and a base-level heating, ventilation and air conditioning ("HVAC") system. Vehicles with this combination do not have a functioning windshield defrosting and defogging system. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 103, "Windshield defrosting and defogging systems."
Remedy
Chrysler will notify owners, and dealers will repurchase the affected vehicles. The recall began March 7, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V12.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
March 2019
Dealer Service Instructions for:
Safety Recall V12 / NHTSA 19V-051 HVAC System
Remedy Available
| 2019 | (DT) | Ram 1500 Pickup |
NOTE: This recall applies only to the above vehicles equipped with a 12 inch touchscreen display radio combined with the base Heating, Ventilation and Air Conditioning (HVAC) system.
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
| IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement toapply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. |
Subject
The 12-inch touchscreen display radio on about 15 of the above vehicles may not communicate with the base HVAC system. Customers may realize that the HVAC system is not functioning by a lack of response to control inputs in the 12-inch touchscreen display radio interface. The lack of a functioning windshield defrosting and defogging system may decrease outward visibility in certain driving conditions and can cause a vehicle crash without prior warning.
The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 - which requires vehicles to “have a windshield defrosting and defogging system.” Vehicles built with the 12-inch touchscreen display radio combined with the base Heating, Ventilation and Air Conditioning (HVAC) system do not have a functioning windshield defrosting and defogging system.
Repair
FCA US will repurchase the affected vehicles based on the fair market value of the vehicle based on its mileage and condition (less any modifications) using publicly available third-party valuation tools. The dealer or FCA US Customer Care will make arrangements with the vehicle owner for a final appraisal of vehicle value.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this appraisal with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
This notice applies to your vehicle,
[Model Year and Model] VIN XXXXXXXXXXXXXXXXX V12/NHTSA 19V-051
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
- Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can help schedule an appointment
- Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.
QR Code
Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall V12.
IMPORTANT SAFETY RECALL
HVAC System
Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA has decided that certain [2019 model year (DT) RAM 1500 Pickup] vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 571.103 - which requires vehicles to “have a windshield defrosting and defogging system.” Vehicles built with the 12inch touchscreen display radio combined with the base Heating, Ventilation and Air Conditioning (HVAC) system do not have a functioning windshield defrosting and defogging system.
It is extremely important to take steps now to ensure the safety of you and your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The 12-inch touchscreen display radio on your vehicle [1] may not communicate with the base HVAC system. Customers may realize that the HVAC system is not functioning by a lack of response to control inputs in the 12-inch touchscreen display radio interface. The lack of a functioning windshield defrosting and defogging system may decrease outward visibility in certain driving conditions and can cause a vehicle crash without prior warning.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will offer to repurchase your vehicle. [2] FCA US’ offer to repurchase your vehicle will be based on the fair market value of your vehicle based on its mileage and condition (less any modifications) using publicly available third-party valuation tools. Your dealer will assist you in making arrangements for a final appraisal of your vehicle.
TO SCHEDULE THE REPURCHASE OF YOUR VEHICLE,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have your vehicle repurchased.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| RAM | 1500 | 2019 |
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V051-2303.pdf 516.489KB
Recall Acknowledgement
RCAK-19V051-3986.pdf 245.127KB
RCAK-19V051-3986Non-Compliance Notice 573 Report FMVSS 103
RCLRPT-19V051-5247.PDF 214.024KB
RCLRPT-19V051-5247Manufacturer Notices(to Dealers,etc) - 01/31/2019 New Safety Recall Advanced Communication – V12
RCMN-19V051-9037.pdf 203.182KB
Remedy Instructions and TSB
RCRIT-19V051-5446.pdf 743.724KB
RCRIT-19V051-5446Recall 573 Report-Amendment 1
RCLRPT-19V051-5159.PDF 214.008KB
RCLRPT-19V051-5159Recall Quarterly Report #1, 2019-1
RCLQRT-19V051-8006.PDF 211.136KB
RCLQRT-19V051-8006Recall Quarterly Report #2, 2019-2
RCLQRT-19V051-5452.PDF 211.239KB
RCLQRT-19V051-5452Recall Quarterly Report #3, 2019-3
RCLQRT-19V051-0139.PDF 211.317KB
RCLQRT-19V051-0139Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V051&docType=RCL
- RESTORES & ENHANCES COLOR AND SHINE: Stoner Car Care’s More Shine Tire Finish 91094 adds a deep, dark luster to tires without making them slimy or greasy. It restores tires to a new finish and adds a protective UV barrier
- QUICK DRYING – NO SLING TIRE SPRAY: This auto tire shine is engineered to dry on tires without needing to buff or dry them by hand. It will not run or sling onto the vehicle’s paint and will not brown tires
- FAST & EASY TO USE: More Shine Tire Finish is fast and easy to use. Simply spray it on, and that’s all. The long-lasting formula will withstand several rains and will not attract dirt or grime
- INVISIBLE GLASS CLEANER: See why Invisible Glass Cleaner is the #1 top seller in automotive for window and glass cleaning at home and in the car. Get a superior, brilliant clean that’s instantly noticeable.
- CLEAR DRY FORMULA: There’s no streaks, no drips, and no mess thanks to the Invisible Glass Clear Dry formula. This unique formula contains no streaky soaps, scents, or dyes. Absolutely zero residue is left behind on your glass.
- DEEP-CLEANSING FOAM: This unique foam cleanser scrubs deep to remove road grease and grim, bugs, dirt, bird droppings, salt, mud and more from your windshield and mirrors for a striking shine.
- TINT SAFE: Invisible Glass cleaner instantly removes even the toughest grease and grime including fingerprints, vape and cigarette haze, and gases released from plastic dashboards. Safe for tinted and non-tinted windows.
- FINE MIST CLEAN: This fine mist sprays evenly and fully clings to glass without drips and dribbles, so you get a deep clean that shines from within. It’s safe to use both indoors and outdoors!
- No streaks ever; tint safe
- Formulated with non-ionic surfactants, specialized molecules that are 100 percent non-toxic and all surface safe; no reactivity
- 100 percent ammonia-free and safe to use on tinted windows, clear plastic instrument panel lenses, and headlight and taillight lenses
- 1 gallon mixes with up to 3 gallons of distilled water; re-dilutable
- Also available in 16 ounce size
- The Original: Trust The Original Windshield Cleaner For Reaching Tight And Difficult Spaces At Home And In Your Car. The Reach & Clean Tool Window Wand Cleans Glass Almost Effortlessly.
- Washable: Simply Remove The Washable Microfiber Glass Cleaning Bonnet And Throw It In The Wash For A Consistent Streak-Free, Lint-Free Clean That Leaves Any Glass Looking New.
- Selling Auto Glass Cleaner Brand: In Dollar And Unit Sales According To Npd Group Market Share Data
- Reusable: Why Waste Time And Money With Streaky Paper Towels? Our Invisible Glass Cleaner Microfiber Bonnets Are Reusable And Leave A Stunning Shine That Will Make Your Windows Look Like New!
- Includes Two 19-Ounce Cans
- Features a Residue Free Formula
- Cleans without Streaky Residue
- Offers a No-Drip, Fine Mist Spray
- Safe for Use on Window Tint
- ✔Fast and Easy to Cleaning Auto Windshield: Most used to dread cleaning their car mainly because of that it was a big hassle to clean the windshield. Not anymore! Clean car window interiors and exteriors. No more hurting your back. The windshield cleaner is designed with the Extra Long extension handle and pivoting head getting to those hard-to-reach car window bases is simple. XINDELL windshield cleaning tool can remove more dirt and dust, easy to clean the hard-to-reach areas effortlessly.
- ✔Helps get the hard-to-reach area of vehicle windshield pretty well! Car windshield cleaning kit designed with 180°swiveled triangular head to make a complete contact to the glass, which fit with the glass surface very well, easy to clean the bottom of car windows or some hard-to-reach areas, from interior to exterior, easy to use and effortless. Long ergonomic handle, easily extend to hard-to-reach window bases, leaving surfaces for even cleaning.
- ✔Multiple Uses: Works great as a fog & moisture removal tool. Easy windshield cleaner is safe to use on all surfaces and won’t scratch, ideal for interior & exterior cleaning, great for cars, such as trucks, SUVs and recreational vehicles of all sizes. The EASY windshield cleaning brush tool also are suitable for kitchens, bathrooms, furniture, mirrors, ceramic, shower stalls and other household needs! Also ideal for de-misting your windscreen in winter. No need to wait your vehicle warm up.
- ✔Anti-skid & Durable: The cleaning pad pole use aluminum alloy material, lightweight and won’t rust, more durable than plastic one, the end of the handle is with soft sponge, non-slip and comfortable to hold. 3 pcs Washable & Reusable Pads made of fine fiber fluffed material, can remove more dirt and dust, easy to clean, which helps keep it effective. The microfiber cloth helps to remove dirt, dust, and fingerprints on the glass. Great Design Car Window Cleaner!
- ✔Special Instructions: ●Interior Windshield Cleaning: Can be used dry pad or spray a small amount of water on the pad and wipe clean. Refrain from drenching the surface or smudges will appear. ●Exterior Windshield Cleaning: Can be used dry pad. ●Fog Removal: simply wipe glass with no added water or liquid chemical. ●Stubborn stains on the glass: Can be spray a little Glass Cleaning Fluid for wiping. ●No chemical or soap is needed to clean the surface, just a little water.
- includes two 22-ounce bottles
- features a residue free formula
- cleans without streaky residue
- cleans glass so well, you'll think it's invisible
- safe for use on window tint
- CLEAR DRY FORMULA: The Invisible Glass CLEAR DRY formula contains no streaky soaps, scents, or dyes. Absolutely ZERO residue on your glass – just invisible glass.
- CONVENIENT SPRAY-THRU CAP: This 15 oz. aerosol is easy to use and store with its capless design for a brilliant shine on all glass surfaces.
- AMMONIA-FREE: Our unique Invisible Glass formula contains no ammonia, so it’s perfect for use on tinted and non-tinted glass. Use it at home, on stainless steel appliances, in the car, on the boat, at the office, and more.
- MADE IN USA: Proudly American-made, you can trust the quality and superior formula of this glass cleaner and window spray. It’s the best super window cleaner you can buy.
- MONEY-BACK : If you’re not completely satisfied with the performance of Invisible Glass Cleaner, simply let us know for a prompt and cheerful refund, !
Last update on 2021-11-26 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-11-26 / Affiliate links / Images from Amazon Product Advertising API
