Safety Recall V53 / NHTSA 19V-348 Power Steering Assist – 2017-2019 Chrysler Pacifica

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May 9, 2019 NHTSA CAMPAIGN NUMBER: 19V348000

Engine Stall or Loss of Power Steering Assist

A loss of power steering assist or a stall can increase the risk of crash.


NHTSA Campaign Number: 19V348

Manufacturer Chrysler (FCA US LLC)


Potential Number of Units Affected 198,731



Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.



Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US’ number for this recall is V53.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to


Check if your Vehicle has a Recall


May 2019

Dealer Service Instructions for:

Safety Recall V53 / NHTSA 19V-348 Power Steering Assist


Remedy Available

2017-2019 (RU) Chrysler Pacifica


NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.



The battery ground on about 198,800 of the above vehicles may have been built with a sealer that is used during the wire harness manufacturing process may accumulate on the wire harness tab which may cause a loss of clamp load in the battery ground joint over time. A loose battery ground joint may cause an intermittent battery ground connection possibly resulting in an intermittent loss of power steering assist with inconsistent driver steering effort and/or a loss of motive power. An intermittent loss of power steering assist may result in an inconsistent driver steering effort, especially during lower speed maneuvers. A loss of motive power could also occur. Either of these conditions may increase the risk of a vehicle crash without prior warning.



Disassemble and inspect the suspect ground surfaces, clean the contact surfaces as needed, and reassemble the ground joint to the specified torque.


Parts Information

No parts are required to perform this service procedure.


Parts Return

No parts return required for this campaign.


Special Tools

No special tools are required to perform this service procedure.


Service Procedure

  1. Open the hood.
  1. Remove the fresh air inlet duct (Figure 1).
  1. Disconnect the negative battery cables (Figure 2).  

Figure 1 – Fresh Air Inlet DuctFigure 1 – Fresh Air Inlet Duct


  1. Raise and support the vehicle.

Figure 2 – Negative Battery CablesFigure 2 – Negative Battery Cables


  1. Remove the four screws attaching the wheelhouse splash shields to the front belly pan.
  1. Remove the four front screws (Figure 3).
  1. Remove the three push pins (Figure 3).
  1. Remove the eight rear screws (Figure 3).

Figure 3 – Front Belly PanFigure 3 – Front Belly Pan


  1. Locate the battery ground stud located on the left frame rail toward the front of the vehicle (Figure 4).
  1. Remove the ground nut from the ground stud (Figure 4).

Figure 4 - Battery Ground Stud LocationFigure 4 –  Battery Ground Stud Location


  1. Remove the two ground eyelets from the ground stud (Figure 5).

Figure 5 - Ground EyeletsFigure 5 – Ground Eyelets


CAUTION:  To avoid terminal plating damage, do not use metal scrapers to remove heat shrink adhesive from terminals.  


  1. Using a plastic scraper, remove excess heat shrink adhesive from all ground terminal connection surfaces (Figure 6).

Figure 6 – Ground TerminalsFigure 6 – Ground Terminals
(Ground Cables Removed from Vehicle for Photographic Purposes Only)


  1. If needed, trim excess heat shrink adhesive as close as possible to the heat shrink tubing (Figure 7).

Figure 7 – Trim Excess AdhesiveFigure 7 – Trim Excess Adhesive


  1. Using a plastic scraper, remove excess heat shrink adhesive from the ground stud and nut (Figure 5).
  1. Clean all ground terminal, ground stud and ground nut surfaces with Electrical Contact Cleaner or equivalent.
  1. Position the two ground eyelets on  the ground stud.
  1. Install the ground nut to the ground stud and tighten to 9 N·m (80 in. lbs.).
  1. Position the front belly pan to the front fascia.
  1. Install the four front screws and tighten securely.
  1. Install the three push pins.
  1. Install the eight rear screws and tighten securely.
  1. Install the four screws attaching the wheelhouse splash shields to the front belly pan and tighten securely.
  1. Lower the vehicle.
  1. Connect both negative battery cables.
  1. Install the fresh air inlet duct.
  1. Close the hood and return the vehicle to the customer.


3 Affected Products




9 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V348-1378.pdf 517.279KB



Manufacturer Notices(to Dealers,etc) – 05/10/2019 New Safety Recall Advanced Communication – V53

RCMN-19V348-6681.pdf 97.644KB



Recall Acknowledgement

RCAK-19V348-5993.pdf 245.201KB



Remedy Instructions and TSB

RCRIT-19V348-8890.pdf 578.885KB



Defect Notice 573 Report

RCLRPT-19V348-4704.PDF 214.204KB



Recall Quarterly Report #2, 2019-3

RCLQRT-19V348-6372.PDF 211.264KB



Recall Quarterly Report #3, 2019-4

RCLQRT-19V348-9098.PDF 211.359KB



Recall Quarterly Report #1, 2019-2

RCLQRT-19V348-5410.PDF 211.156KB



ISSUED Renotification Notice

RCRN-19V348-9961.pdf 136.474KB



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