May 9, 2019 NHTSA CAMPAIGN NUMBER: 19V348000
Engine Stall or Loss of Power Steering Assist
A loss of power steering assist or a stall can increase the risk of crash.
NHTSA Campaign Number: 19V348
Manufacturer Chrysler (FCA US LLC)
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 198,731
Summary
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Remedy
Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US’ number for this recall is V53.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
May 2019
Dealer Service Instructions for:
Safety Recall V53 / NHTSA 19V-348 Power Steering Assist
Remedy Available
| 2017-2019 | (RU) | Chrysler Pacifica |
NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The battery ground on about 198,800 of the above vehicles may have been built with a sealer that is used during the wire harness manufacturing process may accumulate on the wire harness tab which may cause a loss of clamp load in the battery ground joint over time. A loose battery ground joint may cause an intermittent battery ground connection possibly resulting in an intermittent loss of power steering assist with inconsistent driver steering effort and/or a loss of motive power. An intermittent loss of power steering assist may result in an inconsistent driver steering effort, especially during lower speed maneuvers. A loss of motive power could also occur. Either of these conditions may increase the risk of a vehicle crash without prior warning.
Repair
Disassemble and inspect the suspect ground surfaces, clean the contact surfaces as needed, and reassemble the ground joint to the specified torque.
Parts Information
No parts are required to perform this service procedure.
Parts Return
No parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
- Open the hood.
- Remove the fresh air inlet duct (Figure 1).
- Disconnect the negative battery cables (Figure 2).
Figure 1 – Fresh Air Inlet Duct
- Raise and support the vehicle.
Figure 2 – Negative Battery Cables
- Remove the four screws attaching the wheelhouse splash shields to the front belly pan.
- Remove the four front screws (Figure 3).
- Remove the three push pins (Figure 3).
- Remove the eight rear screws (Figure 3).
Figure 3 – Front Belly Pan
- Locate the battery ground stud located on the left frame rail toward the front of the vehicle (Figure 4).
- Remove the ground nut from the ground stud (Figure 4).
Figure 4 – Battery Ground Stud Location
- Remove the two ground eyelets from the ground stud (Figure 5).
Figure 5 – Ground Eyelets
CAUTION: To avoid terminal plating damage, do not use metal scrapers to remove heat shrink adhesive from terminals.
- Using a plastic scraper, remove excess heat shrink adhesive from all ground terminal connection surfaces (Figure 6).
Figure 6 – Ground Terminals
(Ground Cables Removed from Vehicle for Photographic Purposes Only)
- If needed, trim excess heat shrink adhesive as close as possible to the heat shrink tubing (Figure 7).
Figure 7 – Trim Excess Adhesive
- Using a plastic scraper, remove excess heat shrink adhesive from the ground stud and nut (Figure 5).
- Clean all ground terminal, ground stud and ground nut surfaces with Electrical Contact Cleaner or equivalent.
- Position the two ground eyelets on the ground stud.
- Install the ground nut to the ground stud and tighten to 9 N·m (80 in. lbs.).
- Position the front belly pan to the front fascia.
- Install the four front screws and tighten securely.
- Install the three push pins.
- Install the eight rear screws and tighten securely.
- Install the four screws attaching the wheelhouse splash shields to the front belly pan and tighten securely.
- Lower the vehicle.
- Connect both negative battery cables.
- Install the fresh air inlet duct.
- Close the hood and return the vehicle to the customer.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| CHRYSLER | PACIFICA | 2017-2019 |
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V348-1378.pdf 517.279KB
RCONL-19V348-1378
Manufacturer Notices(to Dealers,etc) – 05/10/2019 New Safety Recall Advanced Communication – V53
RCMN-19V348-6681
Recall Acknowledgement
RCAK-19V348-5993.pdf 245.201KB
RCAK-19V348-5993
Remedy Instructions and TSB
RCRIT-19V348-8890.pdf 578.885KB
RCRIT-19V348-8890
Defect Notice 573 Report
RCLRPT-19V348-4704.PDF 214.204KB
RCLRPT-19V348-4704
Recall Quarterly Report #2, 2019-3
RCLQRT-19V348-6372.PDF 211.264KB
RCLQRT-19V348-6372
Recall Quarterly Report #3, 2019-4
RCLQRT-19V348-9098.PDF 211.359KB
RCLQRT-19V348-9098
Recall Quarterly Report #1, 2019-2
RCLQRT-19V348-5410.PDF 211.156KB
ISSUED Renotification Notice
RCRN-19V348-9961.pdf 136.474KB
RCRN-19V348-9961
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V348&docType=RCL
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