Safety Recall V71 / NHTSA 19V-407 Occupant Restraint Controller

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May 31, 2019 NHTSA CAMPAIGN NUMBER: 19V407000

ORC May Malfunction and Disable Safety Functions

Disabled air bags and seat belt pretensioners increase the risk of injury in the event of a crash.

NHTSA Campaign Number: 19V407

Manufacturer Chrysler (FCA US LLC)

Components AIR BAGS, SEAT BELTS

Potential Number of Units Affected 295,981

Summary

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500 vehicles. The flash memory of the Occupant Restraint Controller (ORC) may become corrupted, disabling the vehicle’s air bags and seat belt pretensioners.

Remedy

Chrysler will notify owners, and dealers will reprogram the ORC or replace it as necessary, free of charge. The recall began June 20, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s numbers for this recall are V61 and V71.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

Revised January 2020

Dealer Service Instructions for:

Safety Recall V71 / NHTSA 19V-407 Occupant Restraint Controller

NOTE: The ABS Initialization routine MUST be performed after programming the ORC module. Read and follow the Service Procedure steps.

Remedy Available

NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement toapply to used vehicle inventory and should perform this recall on vehicles in forservice. Involved vehicles can be determined by using the VIP inquiry process.

Subject

The Occupant Restraint Controller (ORC) on about 142,250 of the above vehicles may contain software that has a potential vulnerability during power-down memory clean-up events which can corrupt flash memory. Once the vehicle is keyed-off, the ORC begins normal routines under its own power reserve. If the ORC powers down and interrupts a memory erase process, data corruption could occur. Memory cleanup does not occur every key-off, not all interruptions will cause corruption, reserve time will vary, and other factors make the occurrence highly variable. Corrupted ORC flash memory may result in internal fault codes, illuminated Airbag Warning Lamp, and disabled deployment of airbags and seatbelt pretensioners. Disabled airbag and seatbelt pretensioner deployment may increase the risk of injury to vehicle occupants in the event of a crash.

Repair

Inspect the ORC for the specific internal fault codes. If the specific Diagnostic Trouble Codes (DTC)s are present, replace the ORC. If the specific DTCs are not present, reprogram the ORC with updated software.

Alternate Transportation

Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that ORC module replacement is required and the vehicle must be held overnight.

Parts Information

No vehicles are expected to require ORC module replacement. ORC module should not be ordered unless inspection of internal fault codes determines that ORC module replacement is required. Use StarParts to determine the proper ORC module for specific vehicle application only if module replacement is required.

NOTE: Within StarParts the part may be referenced as an “Airbag Control Module”.

Parts Return

No parts return required for this campaign.

Special Tools

The following special tools are required to perform this repair:

Service Procedure

A. Reprogram the ORC Module

NOTE: The wiTECH scan tool must be used to perform this recall. This procedure must be performed with the wiTECH MicroPod II at latest software release level. If the reprogramming flash for the ORC is aborted or interrupted, repeat the procedure. The ORC must be at the latest calibration level after completing this recall.

Open the hood. Install a battery charger and verify that the charging rate provides 13.2 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.

NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.

Connect the wiTECH MicroPod II to the vehicle data link connector.
Place the ignition in the “RUN” position.
Open the wiTECH 2.0 website.
Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.
From the “Vehicle Selection” screen, select the vehicle to be updated.
From the “Action Items” screen, select the “Topology” tab.
From the “Topology” screen, select the “View DTCs” tab.
From the “DTCs” screen, inspect for the following fault codes DTCs:

These two together:
U1601-00 SW Version mismatch
B222D-00 ECU Unable to Configure/Configuration Not Learned-

These three together:
B2207-00 Occupant Restraint Controller Internal 1-
B2208-00 Occupant Restraint Controller Internal 2-
B222D-00 ECU Unable to Configure/Configuration Not Learned-

Were any of the above fault codes DTCs present?

NO, codes are not present, continue with the software flash Step 11.
YES, codes are present. Replace ORC module then program the new module. Proceed as applicable to one of the following:

Section B. ORC Module Replacement with Floor Console, Page 6. Section C. ORC Module Replacement with Center Seat, Page 15.

From the “ORC” screen, select the “Flash” tab, then compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.
- If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 12.
- If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 23.
From the flash ECU agreement page, agree to terms by checking the box.
Select “Flash ECU” then follow the wiTECH screen instructions to complete the flash.
Once the flash is complete, select the “View DTCs” tab.
Select “Clear All DTCs” and then select “Close”.
From the “Topology” screen, click on the “ABS” icon.
From the “ABS” screen, select the “Misc Functions” tab.
Perform the “ABS Initialization” routine and follow the screen prompts.
Select “Clear All DTCs” and then select “Close”.
Remove the battery charger from the vehicle and then close the hood.
Place the vehicle ignition in the “OFF” position, unplug the wiTECH MicroPod II and open and close the driver’s door. Let all modules go to sleep (This should take approximately one minute).
Reconnect wiTECH 2.0 and clear any DTCs which may have been set.
Place the vehicle ignition in the “OFF” position and unplug the wiTECH MicroPod II.
Return the vehicle to the customer or to vehicle inventory.

B. ORC Module Replacement with Floor Console

Position the front seats fully forward.
Remove the floor console rear closeouts on both sides of the console (Figure 1).
Remove the rear bolts on both sides of the floor console (Figure 1).
Position both front seats fully rearward.

NOTE: When disconnecting and isolating the negative battery cable for the 12-volt system, this will also power down the 48-volt battery system. No extra steps will be needed for a power down of the 48-volt system.

Disconnect the Intelligent Battery Sensor (IBS) wire harness connector (Figure 2).

NOTE: Failure to disconnect the IBS wire harness connector can lead to damage of the IBS wire harness connector.

Remove the ground terminal M8 nut then remove and isolate the negative battery cable eyelet from the IBS and negative battery terminal (Figure 2).

WARNING: To avoid serious or fatal injury on vehicles equipped with airbags, disable the SRS before attempting ORC module service. Disconnect the IBS and negative battery cable assembly from the negative battery post, then wait two minutes for the system capacitor to discharge before disconnecting the ORC module. This is the only sure way to disable the SRS. Failure to take the proper precautions could result in accidental airbag deployment.

Remove the Instrument Panel (IP) closeouts on both sides of the floor console (Figure 3).
Remove the bolts from the floor console to IP on both sides of the floor console (Figure 3).
Remove the side closeouts on both sides of the floor console (Figure 3).
Remove the front bolts on both sides of the floor console (Figure 3).
Lift the rear seat cushion to make removal of the floor console easier.
Slide the floor console slightly back towards the rear of the vehicle to access the electrical connectors (Figure 4).
Disconnect the electrical connectors (Figure 4).
Release the wire harness retainer (Figure 4).
Remove the floor console from vehicle.
Disconnect the wire harness connectors from the ORC (Figure 5).
Remove the three nuts that secure the ORC to the weld studs on the floor panel center tunnel (Figure 5).
Remove the ORC from the vehicle (Figure 5). Render the ORC unusable and discard the ORC.
Carefully position the NEW ORC on the weld studs on the top of the floor panel center tunnel. When the ORC is correctly positioned, the bottom of the housing will fit flush with the top of the center floor and the orientation arrow on the label on top of the housing will be pointed forward in the vehicle (Figure 5).
Install the three nuts that secure the ORC to the weld studs on the top of the floor panel center tunnel. Tighten the nuts to 12 N·m (9 Ft. lbs.) (Figure 5).
Connect both ORC wire harness connectors. Be certain that the latch on each connector is fully engaged (Figure 5).
Position the floor console inside the vehicle and over the support brackets.
Attach the wire harness retainer (Figure 4).
Connect the wire harness connectors (Figure 4).
Slide the floor console fully forward to align with the support brackets.
Install the front bolts on both sides of the floor console and tighten to 5 N·m (44 In. lbs.) (Figure 3).
Install the closeouts on both sides of floor console (Figure 3).
Install the floor console to IP bolts on both sides of the floor console and tighten to 5 N·m (44 In. lbs.) (Figure 3).
Install the IP closeouts on both sides of the floor console (Figure 3).

WARNING: During the following SRS verification test, the negative cable remains disconnected and isolated from the battery, as it was during the SRS component removal and installation procedures. Failure to follow these instructions may result in possible serious or fatal injury.

For vehicles equipped with a standard key ignition:
1. Turn the ignition to the run position.
2. Check to be certain that nobody is in the vehicle.
3. Connect the 12-Volt battery. If equipped with an IBS, connect the IBS connector. Secure the negative battery cable eyelet to the IBS M8 stud using the M8 nut. Tighten the M8 nut to 7 N·m (62 In. lbs.). Overtightening of the M8 nut for the negative cable to the IBS will cause damage to the IBS or break the stud for the nut (Figure 2).
For vehicles equipped with Keyless Go ignition:
1. Remove the steering column opening cover (Figure 6).
2. Remove the ORC fuses F28 and F65 (Figure 6).
3. Connect the 12-Volt battery, wait two minutes before proceeding. If equipped with an IBS, connect the IBS connector. Secure the negative battery cable eyelet to the IBS M8 stud using the M8 nut. Tighten the M8 nut to 7 N·m (62 In. lbs.). Overtightening of the M8 nut for the negative cable to the IBS will cause damage to the IBS or break the stud for the nut (Figure 2).
4. Cycle the ignition to the on position.
5. Connect the ORC fuses F28 and F65 (Figure 6).
6. Install the steering column opening cover (Figure 6).
Position the front seats fully forward.
Install the rear bolts on both sides of the floor console and tighten to 5 N·m (44 In. lbs.) (Figure 1).
Install the closeouts on both sides of the floor console (Figure 1).
Position the front seats back to customer preferred position.
Connect the battery charger and connect the wiTECH MicroPod II to the vehicle data link connector then begin a wiTECH 2.0 session.
From the “Action Items” screen, select the “Topology” tab.
From the “Topology” screen, click on the “ABS” icon.
From the “ABS” screen, select the “Misc Functions” tab.
Perform the “ABS Initialization” routine and follow the screen prompts.
Select “Clear All DTCs” and then select “Close”.
From the “Topology” screen, click on the “ORC” icon.
From the “ORC” screen, select the “Misc Functions” tab.
Perform the “ORC Initialization” routine and follow the screen prompts.
Select “Clear All DTCs” and then select “Close”.
Remove the battery charger from the vehicle and then close the hood.
Place the vehicle ignition in the “OFF” position, unplug the wiTECH MicroPod II and open and close the driver’s door. Let all modules go to sleep (This should take approximately one minute).
Reconnect wiTECH 2.0 and clear any DTCs which may have been set.
Return to Section A. Reprogram the ORC Module to verify that the ORC module software level is up to date or flash the ORC module to bring it to the latest software level before returning vehicle to the customer or inventory.

C. ORC Module Replacement with Center Seat

Lift the rear seat cushion to make removal of the front center seat easier.
Position the front seats in the full rearward position.
Remove the storage bin liner (2) (Figure 7).
Remove the storage bin push pin fasteners (1) (Figure 7).
Lift at the front of the storage bin (1) and remove the bin (Figure 8).
Remove the bolts (1) at the front of the center seat (Figure 9).
Move the front seats to the full forward position.

NOTE: When disconnecting and isolating the negative battery cable for the 12-volt system, this will also power down the 48-volt battery system. No extra steps will be needed for a power down of the 48-volt system.

Disconnect the Intelligent Battery Sensor (IBS) wire harness connector (Figure 10).

NOTE: Failure to disconnect the IBS wire harness connector can lead to damage of the IBS wire harness connector.

Remove the ground terminal M8 nut then remove and isolate the negative battery cable eyelet from the IBS and negative battery terminal (Figure 10).

Remove the bolt closeouts at the rear of the front center seat, then remove the bolts on both sides of the seat (Figure 11).
Lift and support the center seat at the rear then disconnect the wire harness electrical connector (Figure 12).
Pull slightly rearward to separate the air duct under the seat, then lift out and remove through the rear door (Figure 13).
Remove the ORC cover (Figure 14).
Disconnect the wire harness connectors from the ORC (Figure 15).
Remove the three nuts that secure the ORC to the weld studs on the floor panel center tunnel (Figure 15).
Remove the ORC from the vehicle (Figure 15). Render the ORC unusable and discard the ORC.
Carefully position the NEW ORC on the weld studs on the top of the floor panel center tunnel. When the ORC is correctly positioned, the bottom of the housing will fit flush with the top of the center floor and the orientation arrow on the label on top of the housing will be pointed forward in the vehicle (Figure 15).
Install the three nuts that secure the ORC to the weld studs on the top of the floor panel center tunnel. Tighten the nuts to 12 N·m (9 Ft. lbs.) (Figure 15).
Connect both ORC wire harness connectors. Be certain that the latch on each connector is fully engaged (Figure 15).
Install the ORC cover (Figure 14).
Position the front center seat into the vehicle and locate it to the front air duct (Figure 13).
Lift and support the center seat at the rear and connect the wire harness electrical connector (Figure 12).
Loosely install all center seat bolts, then tighten the rear bolts to 70 N·m (52 Ft. lbs.) (Figure 11).
Install the rear bolt closeouts (Figure 11).

For vehicles equipped with a standard key ignition:
1. Turn the ignition to the run position.
2. Check to be certain that nobody is in the vehicle.
3. Connect the 12-Volt battery. If equipped with an IBS, connect the IBS connector. Secure the negative battery cable eyelet to the IBS M8 stud using the M8 nut. Tighten the M8 nut to 7 N·m (62 In. lbs.). Overtightening of the M8 nut for the negative cable to the IBS will cause damage to the IBS or break the stud for the nut (Figure 10).
For vehicles equipped with Keyless Go ignition:

Remove the steering column opening cover (Figure 16).
Remove the ORC fuses F28 and F65 (Figure 16).
Connect the 12-Volt battery, wait two minutes before proceeding. If equipped with an IBS, connect the IBS connector. Secure the negative battery cable eyelet to the IBS M8 stud using the M8 nut. Tighten the M8 nut to 7 N·m (62 In. lbs.). Overtightening of the M8 nut for the negative cable to the IBS will cause damage to the IBS or break the stud for the nut (Figure 10).
Cycle the ignition to the on position.
Connect the ORC fuses F28 and F65 (Figure 16).
Install the steering column opening cover (Figure 16).
Position the front seats fully rearward.
Install the center seat front bolts, then tighten the bolts to 70 N·m (52 Ft. lbs.) (Figure 9).
Install the front of the storage bin (1) (Figure 8).
Install the storage bin push pin fasteners (1) (Figure 7).
Install the storage bin liner (2) (Figure 7).
Position the front seats back to customer preferred position.
Connect the battery charger and connect the wiTECH MicroPod II to the vehicle data link connector then begin a wiTECH 2.0 session.
From the “Action Items” screen, select the “Topology” tab.
From the “Topology” screen, click on the “ABS” icon.
From the “ABS” screen, select the “Misc Functions” tab.
Perform the “ABS Initialization” routine and follow the screen prompts.
Select “Clear All DTCs” and then select “Close”.
From the “Topology” screen, click on the “ORC” icon.
From the “ORC” screen, select the “Misc Functions” tab.
Perform the “ORC Initialization” routine and follow the screen prompts.
Select “Clear All DTCs” and then select “Close”.
Remove the battery charger from the vehicle and then close the hood.
Place the vehicle ignition in the “OFF” position, unplug the wiTECH MicroPod II and open and close the driver’s door. Let all modules go to sleep (This should take approximately one minute).
Reconnect wiTECH 2.0 and clear any DTCs which may have been set.
Return to Section A. Reprogram the ORC Module to verify that the ORC module software level is up to date or flash the ORC module to bring it to the latest software level before returning vehicle to the customer or inventory.

SEOCONTENT-START

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.

Use one of the following labor operation numbers and time allowances:

	Labor Operation	Time
	Number	Allowance
Inspect ORC Module Software level	18-V7-11-81	0.2 hours
Inspect and Reprogram ORC Module Module with Latest Software Level Includes ABS Initialization	18-V7-11-82	0.2 hours
Inspect and Replace ORC Module	18-V7-11-83	0.9 hours

Includes Reprogramming ORC with

Latest Software Level Includes ABS Initialization

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC

This notice applies to your vehicle,

[Model Year and Model] VIN XXXXXXXXXXXXXXXXX V71/NHTSA 19V-407

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VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep_® / RAM Dealership
Call the FCA Recall Assistance Center at 1-866-220-6747. An agent can confirm part availability and help schedule an appointment
Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

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Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall V71.

IMPORTANT SAFETY RECALL

Occupant Restraint Controller

Dear [Name],

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [2019 and 2020 Model Year (DT) RAM 1500 Pickup] vehicles.

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

WHY DOES MY VEHICLE NEED REPAIRS?

The Occupant Restraint Controller (ORC) on your vehicle ^[1] may contain software that has a potential vulnerability during power-down memory clean-up events which can corrupt flash memory. Once the vehicle is keyed-off, the ORC begins normal routines under its own power reserve. If the ORC powers down and interrupts a memory erase process, data corruption could occur. Corrupted ORC flash memory may result in internal fault codes, illuminated Airbag Warning Lamp, and disabled deployment of airbags and seatbelt pretensioners. Disabled airbag and seatbelt pretensioner deployment may increase the risk of injury to vehicle occupants in the event of a crash.

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA will repair your vehicle ^[2] free of charge (parts and labor). To do this, your dealer will inspect the ORC for the specific internal fault codes. If the specific Diagnostic Trouble Codes (DTC)s are present, your dealer will replace the ORC. If the specific DTCs are not present, your dealer will reprogram the ORC with updated software. The estimated repair time is 20 minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

VISIT RECALLS.MOPAR.COM/HELP FOR MORE INFORMATION AND ANSWERS TO FREQUENTLY ASKED QUESTIONS

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online.^[3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-866-220-6747 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

SEOCONTENT-END

2 Affected Products

Vehicle

16 Associated Documents

Remedy Instructions and TSB

RCRIT-19V407-4934.pdf 1708.279KB

Taking too long?

Reload document

➢ NPN	wiTECH MicroPod II
➢ NPN	Laptop Computer
➢ NPN	wiTECH Software

MAKE	MODEL	YEAR

RAM	1500	2019-2020

J2534 Device	Firmware Version
CTC Vehicle Box *	1.9
UCAN 2	1.0
Blue Streak -2534 Global Programmer	2.10
Actia I+ME Passthru	2.07

Summary

Remedy

Notes

Safety Recall V71 / NHTSA 19V-407 Occupant Restraint Controller

Remedy Available

Subject

Repair

Alternate Transportation

Parts Information

Parts Return

Special Tools

Service Procedure

A. Reprogram the ORC Module

B. ORC Module Replacement with Floor Console

C. ORC Module Replacement with Center Seat

Completion Reporting and Reimbursement

Dealer Notification

Owner Notification and Service Scheduling

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

Additional Information

This notice applies to your vehicle,

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IMPORTANT SAFETY RECALL

Latest Recalls Documents

Reprogramming

Chrysler J2534 Application Overview

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