Safety Recall V73 - Occupant Restraint Controller

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June 11, 2019 NHTSA CAMPAIGN NUMBER: 19V438000

Incorrect ORC Calibration

The miscalibrated ORC may incorrectly deploy the air bags during a frontal crash, increasing the risk of injury.

NHTSA Campaign Number: 19V438

Manufacturer Chrysler (FCA US LLC)

Components AIR BAGS

Potential Number of Units Affected 745

Summary

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Renegade vehicles equipped with the Upland trim package. The Occupant Restraint Controller (ORC) may have been incorrectly calibrated.

Remedy

Chrysler will notify owners, and dealers will replace the ORC. The recall began September 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is V73.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

Revised (2) October 2019

Dealer Service Instructions for:

Safety Recall V73 / NHTSA 19V-438 Occupant Restraint Controller

NOTE: Revised Repair statement and Service Procedure. Revised LOP’s. Revised Floor Plan Reimbursement section.

Remedy Available

NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.

Subject

On about 745 of the above vehicles equipped with the Upland trim package and an Occupant Restraint Controller (ORC) calibrated to non-Upland trim package that are involved in a frontal collision with a longitudinal delta-V below 16 MPH sufficient to trigger low-output air bag deployment (stage 1 only) may experience a high-output air bag deployment (stage 1 and stage 2). High-output air bag deployment in low speed vehicle crashes that would otherwise call for low-output air bag deployment in the suspect vehicles may increase the risk of injury to front seat vehicle occupants during a crash.

Repair

Perform a “Restore Vehicle Configuration” routine and inspect the ORC module software part number. If the last 4 digits of current ECU software part number IS 0709 or higher, perform sections A through C of the service procedure. If the last 4 digits of the current ECU part number IS NOT 0709 or higher, perform sections A through G of the service procedure.

Parts Information

Description	Part Number
ORC	68485388AA

Parts Return

No parts return required for this campaign.

Special Tools

The following special tools are required to perform this repair:

➢ NPN	wiTECH micro pod II
➢ NPN	Laptop Computer
➢ NPN	wiTECH Software

Service Procedure

A. Obtain vehicle PIN

From the home page of DealerCONNECT select the “Service” tab
From the “Repair Information” section select “Key Code”.
Enter the VIN, the reason code and password, agree to terms and select search.
The PIN will be displayed, record this number for later use.
Continue with section Restore Vehicle Configuration.

B. Restore Vehicle Configuration.

Connect the wiTECH micro pod II to the vehicle data link connector.
Place the ignition in the “RUN” position.
Open the wiTECH 2.0 website.
Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.
From the “Vehicle Selection” screen, select the vehicle to be updated.
From the “Action Items” screen, select the “Topology” tab.
From the “Topology” screen, click on the “BCM” icon.
From the “BCM” screen, select the “ Functions” tab.
Perform the “Restore Vehicle Configuration” routine and follow the screen prompts. If the routine fails, perform a second time.
Select the “Topology” icon, go to “Action Items” screen then select “All DTCs” tab, “Clear All DTCs” and then select “Close”.

NOTE: Verify the odometer units are displaying miles. This can be corrected in the radio under the Settings menu, then select Units and toggle between US and Metric.

Continue with section Inspect the ORC software level.

C. Inspect the ORC software level

From the “Action Items” screen, select the “Topology” tab.
From the “Topology” screen, click on the “ORC” icon.
From the “ORC” screen, select the “Flash” tab, then compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.
- If the last 4 digits of the current ECU part number are NOT equal to or higher than “0709”, proceed to section Replace the ORC.
- If the last 4 digits of the current ECU part number are equal to or higher than “0709”, proceed to step 4.
Turn the ignition to the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.
Remove the battery charger from the vehicle and then close the hood.
Return the vehicle to the customer.

D. Replace the ORC

WARNING: To avoid serious or fatal injury on vehicles equipped with side curtain airbags, disable the Supplemental Restraint System (SRS) before attempting any Occupant Restraint Controller (ORC) diagnosis or service. The ORC may contain a rollover sensor, which enables the system to deploy the side SRS components in the event of a vehicle rollover event. If an ORC containing a rollover sensor is accidentally rolled during service while still connected to battery power, the side SRS components will deploy. Disconnect and isolate the battery negative (ground) cable, then wait two minutes for the system capacitor to discharge before performing further diagnosis or service. This is the only sure way to disable the SRS. Failure to take the proper precautions could result in accidental airbag deployment.

WARNING: To avoid serious or fatal injury on vehicles equipped with airbags, disable the Supplemental Restraint System (SRS) before attempting any steering wheel, steering column, airbags, airbag curtains, knee blocker, seat belt tensioner, impact sensor or instrument panel component diagnosis or service. Disconnect the Intelligent Battery Sensor (IBS)/negative battery cable assembly from the negative battery post, then wait two minutes for the system capacitor to discharge before performing further diagnosis or service. This is the only sure way to disable the SRS. Failure to take the proper precautions could result in accidental airbag deployment.

WARNING: To avoid serious or fatal injury, never strike or drop the Occupant Restraint Controller (ORC), as it can damage the impact sensor or affect its calibration. The ORC contains the impact sensor, which enables the system to deploy the SRS components. If an ORC is accidentally dropped during service, the module must be scrapped and replaced with a new unit. Failure to observe this warning could result in accidental, incomplete, or improper SRS component deployment.

NOTE: This Electronic Control Unit (ECU) is being replaced with a new unit, a diagnostic scan tool MUST be used to align the PROXI configuration data into the new ECU. Follow the routine outlined in the diagnostic scan tool for PROXI Configuration Alignment under Body Control Module (BCM) Miscellaneous Functions menu.

Disconnect and isolate the negative battery cable. If equipped with an Intelligent Battery Sensor (IBS), disconnect the IBS connector first before disconnecting the negative battery cable. Wait two minutes for the system capacitor to discharge before further service.
Using a trim tool, remove the right and left front side panels from the center floor console (Figure1).
Disconnect the body harness retainer from the stud on the right side of the ORC and position the wire harness to the side.
Position the carpet down on both sides to gain access to the ORC.
Remove and save the top cover from the ORC (Figure 2).
Remove and save the three nuts that secure the ORC to the weld studs on the floor panel center tunnel (Figure 3).
Lift the ORC off of the weld studs and rotate the ORC to gain access to the wire harness connectors from the driver’s side (Figure 4).
Disconnect the wire harness connectors from the rearwardfacing end of the ORC. To disconnect the wire harness connector from the ORC, depress the release tab and lift the lever arm on the connector (Figure 4).
Remove and DISCARD the ORC.
Connect both wire harness connectors to the rearward-facing end of the NEW Be certain that the latch on each connector is fully engaged.
Carefully position the NEW ORC onto the weld studs on the top of the floor panel center tunnel. When the ORC is correctly positioned, the bottom of the housing will fit flush with the top of the floor panel center tunnel and the orientation arrow on the label on top of the housing will be pointed forward in the vehicle.
Beginning with the right front nut, install and finger tighten the three nuts that secure the ORC to the weld studs on the top of the floor panel center tunnel.

NOTE: Assure the ORC is positioned even with full contact to the center tunnel prior to tightening the nuts.

Tighten the nuts to 71 in. lbs. (8 N·m).
Install the top cover to the ORC module.
Clip the body harness retainer to the stud.
Install the front side panels to the center floor console.
For vehicles equipped with a keyed ignition switch, turn the ignition switch to the “ON” position and exit the vehicle then continue with Step 19.
For vehicles equipped with keyless ignition node, check to be certain that nobody is in the vehicle and connect the IBS connector, if equipped, then connect the battery negative cable(s). Turn the ignition switch to the “ON” position then continue with Step 20.
Check to be certain that nobody is in the vehicle and connect the IBS connector, if equipped, then connect the battery negative cable(s).
Continue to section Reprogram the ORC.

E. Reprogram the ORC

NOTE: The wiTECH scan tool must be used to perform this recall. This procedure must be performed with the latest software release level. If the reprogramming flash for the ORC is aborted or interrupted, repeat the procedure. The ORC must be at the latest calibration level after completing this recall.

NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the latest release level before performing this procedure.

Open the hood. Install a battery charger and verify that the charging rate provides 13.2 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.

NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.

Connect the wiTECH micro pod II to the vehicle data link connector.
Place the ignition in the “RUN” position.
Open the wiTECH 2.0 website.
Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.
From the “Vehicle Selection” screen, select the vehicle to be updated.
From the “Action Items” screen, select the “Topology” tab.
From the “Topology” screen, click on the “ORC” icon.

From the “ORC” screen, select the “Flash” tab.
Select the NEW ECU part number where the last 4 digits are equal to or higher than “0709”.
From the flash ECU agreement page, agree to terms by checking the box.
Select “Flash ECU” then follow the wiTECH screen instructions to complete the flash.
Once the flash is complete, select the “View DTCs” tab.
Select “Clear All DTCs” and then select “Close”.
Continue to section Perform PROXI Alignment Procedure.

F. Perform PROXI Alignment Procedure

From the “Topology” screen, click on the “BCM” icon.
From the “BCM” screen, select the “Misc Functions” tab.
Perform the “PROXI alignment procedure” routine and follow the screen prompts.
Perform the “PROXI alignment procedure” routine for the second time and follow the screen prompts to verify that All Control Units are correctly configured.
Select the “Topology” icon, go to “Action Items” screen then select “All DTCs” tab, “Clear All DTCs” and then select “Close”.
Continue to section Perform Longitudinal & Lateral Sensor Calibration

G. Perform Longitudinal & Lateral Sensor Calibration

From the “Topology” screen, click on the “ABS” icon.
From the “ABS” screen, select the “Misc Functions” tab.
Perform the “Longitudinal & Lateral Sensor Calibration” routine and follow the screen prompts. If the routine Fails, perform a second time.
Select the “Topology” icon, go to “Action Items” screen then select “All DTCs” tab, “Clear All DTCs” and then select “Close”.
Turn the ignition to the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.
Remove the battery charger from the vehicle and then close the hood.
Return the vehicle to the customer.

SEOCONTENT-START

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.

Use the following labor operation numbers and time allowances:

Labor Operation Time

Number Allowance

Perform Restore Vehicle Configuration and Inspect ORC Module Software Level.

08-V7-31-85 0.2 hours

Perform Restore Vehicle Configuration,

Inspect, Replace and Reprogram ORC Module,

Perform PROXI Alignment and ABS Sensor

Calibration Routine. 08-V7-31-86 0.7 hours

Floor Plan Reimbursement 95-95-95-97 Calculate

See Below

Floor Plan Reimbursement represents the vehicle’s average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available. Note: If the vehicle was received by your dealership (KZX date) AFTER the stop sale date, you will use the KZX date instead of the stop sale date. For this Recall, the stop sale was initiated on 06/18/2019 and the remedy was made available on 10/04/2019, therefore, the number of days cannot exceed 108 days.

Vehicle	Average Daily Allowance
2019 (BV) Jeep Renegade

NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC

This notice applies to your vehicle,

[Model Year and Model] VIN XXXXXXXXXXXXXXXXX V73/NHTSA 19V- 438

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

RECOMMENDED OPTION Call your authorized Chrysler / Dodge / Jeep_® / RAM Dealership
Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

QR Code

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall V73.

IMPORTANT SAFETY RECALL

Occupant Restraint Controller

Dear [Name],

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [2019 Model Year (BV) Jeep Renegade] vehicles.

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

WHY DOES MY VEHICLE NEED REPAIRS?

Vehicles ^[1] equipped with the Upland trim package and an Occupant Restraint Controller (ORC) calibrated to non-Upland trim package that are involved in a frontal collision with a longitudinal delta-V below 16 MPH sufficient to trigger low-output air bag deployment (stage 1 only) may experience a high-output air bag deployment (stage 1 and stage 2). High-output air bag deployment in low speed vehicle crashes that would otherwise call for low-output air bag deployment in the suspect vehicles may increase the risk of injury to front seat vehicle occupants during a crash.

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA will repair your vehicle ^[2] free of charge (parts and labor). To do this, your dealer will replace the ORC module. The estimated repair time is one hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online.^[3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

10/02/2019
_____________________________________________________________________
Revised: New Safety Recall Advanced Communication – V73
FCA US LLC (FCA US) has announced a safety recall on certain 2019 Model Year (BV)
Jeep eBay ® Renegade vehicles.
VINs identified as being involved in this campaign are currently live and searchable.
Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the
Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall
claim submission.
REASON FOR THIS SAFETY RECALL
Vehicles equipped with the Upland trim package and an Occupant Restraint Controller
(ORC) calibrated to non-Upland trim package that are involved in a frontal collision with
a longitudinal delta-V below 16 MPH sufficient to trigger low-output air bag deployment
(stage 1 only) may experience a high-output air bag deployment (stage 1 and stage 2).
High-output air bag deployment in low speed vehicle crashes that would otherwise call
for low-output air bag deployment in the suspect vehicles may increase the risk of injury
to front seat vehicle occupants during a crash.
SERVICE ACTION
FCA US will conduct a voluntary safety recall. The remedy for this condition is not
currently available. Dealers will be notified of the launch of this safety recall by way of
established communication methods. This recall is estimated to launch in the beginning
of October 2019.
Certain vehicles that have already been serviced will have the recall re-opened
and the remedy will need to be performed.
We ask that you please take the time to ensure that your personnel are aware of this
communication and are prepared to execute a customer friendly process for inquiries
regarding involved vehicles.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Federal law requires you to complete this recall service on these
vehicles before retail delivery. Violation of this requirement by a dealer could
result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be
determined by using the VIP inquiry process.
Customer Services Field Operations
FCA US LLC

06/18/2019
_____________________________________________________________________
New Safety Recall Advanced Communication – V73
FCA US LLC (FCA US) has announced a safety recall on certain 2019 Model Year (BV) Jeep eBay ® Renegade vehicles.
VINs identified as being involved in this campaign are currently live and searchable. Stop sale is in effect for the above-identified vehicles.
Vehicles impacted by a stop sale are eligible for reimbursement allowance through the Recall Floorplan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.
REASON FOR THIS SAFETY RECALL
Vehicles equipped with the Upland trim package and an Occupant Restraint Controller (ORC) calibrated to non-Upland trim package that are involved in a frontal collision with a longitudinal delta-V below 16 MPH sufficient to trigger low-output air bag deployment (stage 1 only) may experience a high-output air bag deployment (stage 1 and stage 2). High-output air bag deployment in low speed vehicle crashes that would otherwise call for low-output air bag deployment in the suspect vehicles may increase the risk of injury to front seat vehicle occupants during a crash.
SERVICE ACTION
FCA US will conduct a voluntary safety recall. The remedy for this condition is not currently available. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 3rd Quarter of 2019.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.
Customer Services Field Operations
FCA US LLC
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Involved vehicles can be determined by using the VIP inquiry process.

Due to an IT data issue affecting Safety Recall V73, Dealer Instructions were removed from DealerCONNECT on
10/01/2019. Effective 10/04/2019 those instructions have been revised and republished. Regardless of what
work has been performed prior to 10/04/2019 on a vehicle involved in this campaign ALL vehicles have had the
recall re opened and will require some level of repair in accordance with the revised Dealer Instructions.
If multiple repair attempts have been completed please follow the below instructions for Warranty
Reimbursement. It is important to note that these LOPs will cause the claim to reject if the completion date on
the claim is outside of the LOP effective dates.
Please be advised that the date input for “date completed” in the Claim Entry screen should be the date the actual
repair was completed which could be different than the date the RO was closed. There could be a need for up to
3 separate claims based on work performed.
VEHICLES WITH REPAIRS BETWEEN 09/19/2019 AND 09/26/2019
Please submit for reimbursement using the following
LOP as applicable to the work performed . This LOP is valid
for repairs performed from 09/19/2019 until 9/26/2019.
Replace and Reprogram the ORC module,
Perform PROXI Alignment and
Perform Longitudinal & Lateral Sensor
Calibration
08 V7 31 82 0.5 hours
VEHICLES WITH REPAIRS BETWEEN 09/27/2019 AND 10/01/2019
Please submit for reimbursement using the following LOPs as applicable to the work performed. These LOPs are
valid for repairs performed from 09/27/2019 until 10/01/2019.
Perform Restore Vehicle Configuration
and Inspect ORC Module Software
Level. 08 V7 31 83 0.2 hours
Perform Restore Vehicle Configuration,
Inspect, Replace and Reprogram ORC Module,
Perform PROXI Alignment and ABS Sensor
Calibration Routine.
08 V7 31 84 0.7 hours
OCTOBER 2019
SAFETY RECALL V73 OCCUPANT RESTRAINT CONTROLLER
RECALL REIMBURSEMENT AND PARTS ORDERING INFO
VEHICLES WITH REPAIRS ON OR AFTER 10/4/2019
Please submit for reimbursement using the following LOPs as applicable to the work performed. These LOPs are
valid for repairs performed on or after 10/04/2019.
Perform Restore Vehicle Configuration
and Inspect ORC Module Software Level. 08-V7-31-85 0.2 hours
Perform Restore Vehicle Configuration,
Inspect, Replace and Reprogram ORC Module,
Perform PROXI Alignment and ABS Sensor
Calibration Routine. 08-V7-31-86 0.7 hours
FCA Appreciates Your Support!
OCTOBER 2019
SAFETY RECALL V73 OCCUPANT RESTRAINT CONTROLLER
RECALL REIMBURSEMENT AND PARTS ORDERING INFO

SEOCONTENT-END

1 Affected Product

Vehicle

20 Associated Documents

Defect Notice 573 Report

RCLRPT-19V438-8715.PDF 213.874KB

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MAKE	MODEL	YEAR

JEEP	RENEGADE	2019

J2534 Device	Firmware Version
CTC Vehicle Box *	1.9
UCAN 2	1.0
Blue Streak -2534 Global Programmer	2.10
Actia I+ME Passthru	2.07