Safety Recall V84 / NHTSA 19V-551 Body Control Module – 2018-2019 Alfa Romeo Giulia & Stelvio

July 25, 2019 NHTSA CAMPAIGN NUMBER: 19V551000

Fuel Gauge may Read Higher than Actual Level

The vehicle may be operated without enough fuel in the tank causing a stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V551

Manufacturer Chrysler (FCA US LLC)

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 21,915

 

Summary

Alfa Romeo (FCA US LLC) is recalling certain 2018-2019 Giulia and Stelvio vehicles. The Body Control Module (BCM) may indicate an inaccurate fuel level that displays higher than the actual amount.

 

Remedy

Alfa Romeo will notify owners, and dealers will update the BCM software, free of charge. The recall began August 12, 2019. Owners may contact Alfa Romeo customer service at 1-800-853-1403. Alfa Romeo’s number for this recall is V84.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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August 2019

Dealer Service Instructions for:

Safety Recall V84 / NHTSA 19V-551 Body Control Module

 

Remedy Available

2018 – 2019	(GA)	Alfa Romeo® Giulia
2018 – 2019	(GU)	Alfa Romeo® Stelvio

 

 

NOTE:  Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. 

IMPORTANT:  Some of the involved vehicles may be in dealer new vehicle inventory.  Federal law requires you to complete this recall service on these vehicles before retail delivery.  Dealers should also consider this requirement toapply to used vehicle inventory and should perform this recall on vehicles in for service.  Involved vehicles can be determined by using the VIP inquiry process.

 

Subject

The Body Control Module (BCM) on about 21,900 of the above vehicles may have been built with suspect software that may indicate an incorrect fuel level (higher) on the cluster in specific conditions, which may cause the customer to run out of fuel even though the indicator shows that there is still fuel in the vehicle. The specific conditions include being parked on a grade of more than 10 degrees, staying in that position for a long enough period of time (approx. 30 minutes), and having a tank filled between 50-75%. At this point, the vehicle will think it went through a refuel and add a notch or two to the fuel gauge upon restart. This additional fuel reading will persist until an actual refuel takes place; after which, the fuel reading will be accurate once again.  Inaccurate fuel indication may increase the risk of an engine stall due to fuel starvation, and can cause vehicle crash without prior warning.

 

Repair

Update the BCM software to prevent the incorrect indication of the fuel level.

 

Parts Information

No parts are required to perform this service procedure.

 

Parts Return

No parts return required for this campaign.

 

Special Tools

The following special tools are required to perform this repair:

NPN	wiTECH micro pod II
NPN	Laptop Computer
NPN	wiTECH Software

 

Service Procedure

Reprogram the Body Control Module (BCM)

NOTE: The wiTECH scan tool must be used to perform this recall.  This procedure must be performed with the latest software release level.  If the reprogramming flash for the BCM is aborted or interrupted, repeat the procedure. The BCM must be at the latest calibration level after completing this recall.

 

1. Open the hood. Install a battery charger  and verify that the charging rate provides 13.2 to 13.5 volts.  Do not allow the charger to time out during the flash process.  Set the battery charger timer (if so equipped) to continuous charge.

 

NOTE:  Use an accurate stand-alone voltmeter.  The battery charger volt meter may not be sufficiently accurate.  Voltages outside of the specified range will cause an unsuccessful flash.  If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.

 

2. Connect the wiTECH micro pod II to the vehicle data link connector.

3. Place the ignition in the “RUN” position.

4. Open the wiTECH 2.0 website.

5. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the screen. Click “Accept”.

6. From the “Vehicle Selection” screen, select the vehicle to be updated.

7. From the “Action Items” screen, select the “Topology” tab.

8. From the “Topology” screen, click on the “BCM” icon.

9. From the “BCM” screen, select the “Flash” tab, then compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU Part Number” listed.
   • If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 14.
   • If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 10.

10. From the flash ECU agreement page, agree to terms by checking the box.

11. Select “Flash ECU” then follow the wiTECH screen instructions to complete the flash.

12. Once the flash is complete, select the “View DTCs” tab.

13. Select the “Topology” icon, go to “Action Items” screen then select “All DTCs” tab, “Clear All DTCs” and then select “Close”.

14. Turn the ignition to the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.

15. Remove the battery charger from the vehicle and then close the hood.

16. Return the vehicle to the customer.

 

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab.   Claims paid will be used by FCA to record recall service completions and provide dealer payments.

Use one of the following labor operation numbers and time allowances:

 

	Labor Operation Number	Time Allowance
Inspect BCM Software Level and Reprogram BCM with New Software	18-V8-41-82	0.2 hours

 

NOTE:  See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

 

Dealer Notification

To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.

 

Owner Notification and Service Scheduling

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail.  They are requested to schedule appointments for this service with their dealers.  A generic copy of the owner letter is attached.

 

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles.  The owner’s name, address and phone number are listed if known.  Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the “Service” tab and then click on “Global Recall System.”  Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states.  Use of this information is permitted for this recall only and is strictly prohibited from all other use.

 

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services / Field Operations

FCA US LLC

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This notice applies to your vehicle,

 [Model Year and Model]  VIN XXXXXXXXXXXXXXXXX V84/NHTSA 19V-551

 

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

 

1. RECOMMENDED OPTION Call your authorized Alfa Romeo dealership.

 

2. Call Alfa Romeo Premium Care at 1-866-932-3881. An agent can confirm part availability and help schedule an appointment.

 

3. Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

 

QR Code

 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

 

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall V84.

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IMPORTANT SAFETY RECALL

Body Control Module

Dear [Name],

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. 

FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2018 and 2019 Model Year Alfa Romeo® Giulia and Alfa Romeo® Stelvio] vehicles.

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

 

WHY DOES MY VEHICLE NEED REPAIRS?

The Body Control Module (BCM) on your vehicle ^[1] may have been built with suspect software that may indicate an incorrect fuel level (higher) on the cluster in specific conditions, which may cause the customer to run out of fuel even though the indicator shows that there is still fuel in the vehicle. The specific conditions include being parked on a grade of more than 10 degrees, staying in that position for a long enough period of time (approx. 30 minutes), and having a tank filled between 50-75%. At this point, the vehicle will think it went through a refuel and add a notch or two to the fuel gauge upon restart. This additional fuel reading will persist until an actual refuel takes place; after which, the fuel reading will be accurate once again.  Inaccurate fuel indication may increase the risk of an engine stall due to fuel starvation, and can cause vehicle crash without prior warning.

 

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA US will repair your vehicle ^[2] free of charge (parts and labor).  To do this, your dealer will update the BCM software to prevent the incorrect indication of the fuel level.  The estimated repair time is one hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

 

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR ALFA ROMEO DEALER TODAY

 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. ^[3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

 

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC

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Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

 

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07/26/2019

New Safety Recall Advanced Communication – V84

FCA US LLC (FCA US) has announced a safety recall on certain 2018 Model Year and 2019 Model Year Alfa Romeo_® Giulia and Alfa Romeo_® Stelviovehicles.

 

REASON FOR THIS SAFETY RECALL

Some of the above vehicles may have been built with suspect Body Control Module (BCM) software that may indicate an incorrect fuel level (higher) on the cluster in specific conditions, which may cause the customer to run out of fuel even though the indicator shows that there is still fuel in the vehicle. The specific conditions include being parked on a grade of more than 10 degrees, staying in that position for a long enough period of time (approx. 30 minutes), and having a tank filled between 50-75%. At this point, the vehicle will think it went through a refuel and add a notch or two to the fuel gauge upon restart. This additional fuel reading will persist until an actual refuel takes place; after which, the fuel reading will be accurate once again.  Inaccurate fuel indication may increase the risk of an engine stall due to fuel starvation, and can cause vehicle crash without prior warning.

 

SERVICE ACTION

FCA US will conduct a voluntary safety recall to update the BCM software to prevent the incorrect indication of the fuel level.  Dealers will be notified of the launch of this safety recall by way of established communication methods.  This recall is estimated to launch in 3^rd Quarter of 2019.

We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.

 

Customer Services Field Operations

FCA US LLC

 

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4 Affected Products

Vehicles

MAKE	MODEL	YEAR
ALFA ROMEO	GIULIA	2018-2019
ALFA ROMEO	STELVIO	2018-2019

 

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9 Associated Documents

Remedy Instructions and TSB

RCRIT-19V551-7839.pdf 307.198KB

 

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Recall Acknowledgement

RCAK-19V551-1110.pdf 244.203KB

 

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Defect Notice 573 Report

RCLRPT-19V551-5463.PDF 214.726KB

 

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Manufacturer Notices(to Dealers,etc) – 07/26/2019 New Safety Recall Advanced Communication – V84

RCMN-19V551-2608.pdf 98.858KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V551-4595.PDF 211.252KB

 

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Recall Quarterly Report #3, 2020-1

RCLQRT-19V551-3137.PDF 211.347KB

 

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ISSUED Renotification Notice

RCRN-19V551-2132.pdf 136.412KB

 

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Owner Notification Letter(Part 577)

RCONL-19V551-3224.pdf 584.668KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V551-1843.PDF 211.147KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V551&docType=RCL

 

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Reprogramming

Chrysler J2534 Application Overview

 

DRB III Emulator

Flash Availability - J2534/Pass Thru Device

Vehicle to Diagnostic Tool Reference Chart

 

Chrysler Recommended J2534 Devices

For Chrysler recommended J2534 device, see below table.

J2534 Device	Firmware Version
CTC Vehicle Box *	1.9
UCAN 2	1.0
Blue Streak -2534 Global Programmer	2.10
Actia I+ME Passthru	2.07

* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).

 

Compatible J2534 Devices

	CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
	CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
	CarDAQ-Plus
	CarDAQ-M
	VSI J2534 ECU Reprogrammer
	Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
	RAP2 OEM J2534 Remote Reprogramming Tool
	BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	GODIAG J2534

 

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Click on the link below to:

Download J2534 Application

(Install the wiTECH 2.0 J2534 Application on your computer)

Download the Setup Utility

(Configure your microPod/MDP device)

Launch wiTECH 2.0

(Once subscription and users are assigned to a tool please follow this link to access wiTECH)

https://www.mopartsp.com/support

 

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Chrysler J2534 Manual

wiTECH Software

www.techauthority.com

 

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